The real value of training: measuring and analyzing business outcomes and the quality of ROI
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
McGraw-Hill
2011
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references (p. 289-290) and index |
| Beschreibung: | XVII, 302 S. graph. Darst. |
| ISBN: | 9780071759977 0071759972 |
Internformat
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| 245 | 1 | 0 | |a The real value of training |b measuring and analyzing business outcomes and the quality of ROI |c Ron Drew Stone |
| 264 | 1 | |a New York [u.a.] |b McGraw-Hill |c 2011 | |
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| 650 | 4 | |a Performance standards | |
| 650 | 4 | |a Rate of return | |
| 650 | 4 | |a Personnel management | |
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Datensatz im Suchindex
| _version_ | 1804148857047613440 |
|---|---|
| adam_text | Titel: The real value of training
Autor: Stone, Ron Drew
Jahr: 2011
Contents
Acknowledgments vii
Introduction ix
Chapter 1
Talking about Performance Results 1
Viewing Results through a Performance-Centered Lens 1
Creating a Performance Design That Clients Will Support 7
Business Metrics from A to Z 12
What Managers and C-Suite Executives Want to Know 15
Chapter 2
Stone s Measurement and ROI Process: A View from Above 19
Components of a Successful Evaluation Methodology 20
Overview of Stone s Measurement and ROI Process 28
The Misunderstanding about ROI and the Benefit-Cost Ratio 33
Hurdle Rate for ROI 35
Criteria for Business Outcome and ROI Evaluation Decisions 36
Chapter 3
Begin on the Right Foot: Partner to Create a Measurement Strategy 39
Step 1: Confirm Sponsorship and Negotiate Purpose
and Expectations for the Evaluation 39
in
iv Contents
Step 2: Go/No-Go Evaluation Decision 46
Step 3: Finalize the Evaluation Strategy and
Collect Baseline Data 47
Beware the Silent Evaluation 56
Case Study Introduction 58
Case Study Part 1: TechRead Smart Metering Company 58
Chapter 4
Collect Relevant Performance Data 65
Collecting Initial Reaction and Performance Readiness Data 65
Collecting Follow-up Performance Data-
Tips to Make Your Journey Easier 73
Credible Sources for Follow-up Performance Data 78
Eight Best Practice Methods to Collect Follow-up
Performance Data 84
Twelve Key Focus Areas for Collecting Business
Outcome and ROI Data 91
Case Study Part 2: TechRead Smart Metering Company 102
Chapter 5
Analyze Results and Adjust for Causal Influence 109
Sending the Right Message to Stakeholders 109
Credible Methods to Determine Causal Influence 113
The Causal Influence Decision: Using a Fail-Safe
Tool to Choose a Method 130
Case Study Part 3: TechRead Smart Metering Company 132
Chapter 6
Analyze Results and Adjust for Sustained Impact 143
The Volatility of Modern-Day Organizations and
Its Effect on Sustaining Performance 143
If It Can t Be Sustained, It Can t Be Claimed 145
The Serious Flaw of Overstating the ROI 146
Making Adjustments for Sustained Impact 151
Case Study Part 4: TechRead Smart Metering Company 157
Contents
Chapter 7
Go/No-Go: Assign a Monetary Value to Business Outcome Data 163
In Search of Value-Training Is Not Alone 164
The Distinction between Hard and Soft Data 167
To Be or Not to Be-Assigning a Monetary Value 171
Credible Methods for Assigning a Monetary Value 175
Determining Unit Value and Calculating an
Overall Improvement 188
Case Study Part 5: TechRead Smart Metering Company 195
Chapter 8
Calculate the Fully Loaded Cost of the Solution Design 199
Consequences of Failing to Use Fully Loaded
Costs in ROI Calculations 199
Cost Guidelines 201
Avoid Improper Cost Comparisons 202
Typical Cost Categories 204
Considerations and Tips about Costs 207
Capturing and Spreading Costs throughout the
Life Cycle of a Program 211
Case Study Part 6: TechRead Smart Metering Company 217
Chapter 9
Calculating the Return on Investment and Assessing
the Quality of ROI 219
The Before and After ROI 219
Benefits of Calculating a Postprogram ROI 221
Calculating the ROI 223
Analyzing the Quality of the ROI to Discover the Truth 224
Dealing with a Negative ROI 235
Case Study Part 7: TechRead Smart Metering Company 239
Chapter 10
Measuring the Contribution of Solutions: Alternatives to ROI 243
The Significance of Intangible Benefits 243
vi Contents
Conducting the Outcome Quality Analysis for Intangibles 247
Case Study Part 8: TechRead Smart Metering Company 247
Chapter 11
Communicate the Results 253
Communicating the Complete Story 253
Comprehensive Format for Communicating the Results 255
Tips for Communicating with Executives about Results 258
Three Channels of Follow-up 262
Case Study Part 9: TechRead Smart Metering Company 264
Chapter 12
Opportunity Forecasting: Predicting Performance
Improvement and ROI 271
Benefits of Forecasting 271
Realities of Forecasting 273
Two Approaches to Forecasting ROI 276
Predelivery Opportunity Forecasting-Implementing
the Guidelines 280
References 289
Index 291
|
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| isbn | 9780071759977 0071759972 |
| language | English |
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| spelling | Stone, Ron Drew 1937- Verfasser (DE-588)134277457 aut The real value of training measuring and analyzing business outcomes and the quality of ROI Ron Drew Stone New York [u.a.] McGraw-Hill 2011 XVII, 302 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. 289-290) and index Performance standards Rate of return Personnel management HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024762380&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Stone, Ron Drew 1937- The real value of training measuring and analyzing business outcomes and the quality of ROI Performance standards Rate of return Personnel management |
| title | The real value of training measuring and analyzing business outcomes and the quality of ROI |
| title_auth | The real value of training measuring and analyzing business outcomes and the quality of ROI |
| title_exact_search | The real value of training measuring and analyzing business outcomes and the quality of ROI |
| title_full | The real value of training measuring and analyzing business outcomes and the quality of ROI Ron Drew Stone |
| title_fullStr | The real value of training measuring and analyzing business outcomes and the quality of ROI Ron Drew Stone |
| title_full_unstemmed | The real value of training measuring and analyzing business outcomes and the quality of ROI Ron Drew Stone |
| title_short | The real value of training |
| title_sort | the real value of training measuring and analyzing business outcomes and the quality of roi |
| title_sub | measuring and analyzing business outcomes and the quality of ROI |
| topic | Performance standards Rate of return Personnel management |
| topic_facet | Performance standards Rate of return Personnel management |
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