Verfügbarkeit: Web-based and traditional outsourcing

Web-based and traditional outsourcing:

Gespeichert in:

Bibliographische Detailangaben
1. Verfasser:	Sharma, Vivek (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Boca Raton, FL CRC Press c2012
Schriftenreihe:	Infosys press
Schlagworte:	Contracting out Information technology > Economic aspects Electronic data processing departments > Contracting out Technological innovations > Economic aspects Intranets (Computer networks)
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	"An Auerbach book." Includes bibliographical references and index -- "The book elucidates various outsourcing aspects and tackles nagging questions: * Should Outsourcing be considered at all or not? If so, what functions are potential candidates? * What factors contribute to outsourcing success and why do some companies flounder? * What do successful companies that solve customer problems do differently? * How may the Web be tapped to open a whole new world of outsourcing online? * During economic slowdown, what outsourcing business strategies need to be applied? Offering counsel on whether or not a function should be in house or contracted/outsourced and further how it should be properly evaluated is considered a complex and debatable topic and often there seem too many variables that favor one over the other. The book provides deep insight into such aspects of the outsourcing industry, which is under great flux. Lowering costs, enhancing quality and development of life cycle have been at the core of
Beschreibung:	xxvii, 420 p. ill. 25 cm
ISBN:	9781439810552 1439810559

Internformat

MARC


LEADER	00000nam a2200000zc 4500
001	BV039885448
003	DE-604
005	00000000000000.0
007	t
008	120213s2012 xxua\|\|\| \|\|\|\| 00\|\|\| eng d
010			\|a 2010035450
020			\|a 9781439810552 \|c hardback : acid free paper \|9 978-1-439-81055-2
020			\|a 1439810559 \|c hardback : acid free paper \|9 1-439-81055-9
035			\|a (OCoLC)838005611
035			\|a (DE-599)BVBBV039885448
040			\|a DE-604 \|b ger \|e aacr
041	0		\|a eng
044			\|a xxu \|c US
049			\|a DE-2070s
050		0	\|a HD2365
082	0		\|a 658.4/05802854678
100	1		\|a Sharma, Vivek \|e Verfasser \|4 aut
245	1	0	\|a Web-based and traditional outsourcing \|c Vivek Sharma, Varun Sharma
264		1	\|a Boca Raton, FL \|b CRC Press \|c c2012
300			\|a xxvii, 420 p. \|b ill. \|c 25 cm
336			\|b txt \|2 rdacontent
337			\|b n \|2 rdamedia
338			\|b nc \|2 rdacarrier
490	0		\|a Infosys press
500			\|a "An Auerbach book."
500			\|a Includes bibliographical references and index -- "The book elucidates various outsourcing aspects and tackles nagging questions: * Should Outsourcing be considered at all or not? If so, what functions are potential candidates? * What factors contribute to outsourcing success and why do some companies flounder? * What do successful companies that solve customer problems do differently? * How may the Web be tapped to open a whole new world of outsourcing online? * During economic slowdown, what outsourcing business strategies need to be applied? Offering counsel on whether or not a function should be in house or contracted/outsourced and further how it should be properly evaluated is considered a complex and debatable topic and often there seem too many variables that favor one over the other. The book provides deep insight into such aspects of the outsourcing industry, which is under great flux. Lowering costs, enhancing quality and development of life cycle have been at the core of
650		4	\|a Contracting out
650		4	\|a Information technology \|x Economic aspects
650		4	\|a Electronic data processing departments \|x Contracting out
650		4	\|a Technological innovations \|x Economic aspects
650		4	\|a Intranets (Computer networks)
700	1		\|a Sharma, Varun \|e Sonstige \|4 oth
856	4	2	\|m HBZ Datenaustausch \|q application/pdf \|u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024744580&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA \|3 Inhaltsverzeichnis
999			\|a oai:aleph.bib-bvb.de:BVB01-024744580

Datensatz im Suchindex

_version_	1804148831930023936
adam_text	Titel: Web-based and traditional outsourcing Autor: Sharma, Vivek Jahr: 2012 Contents Foreword......................................................................................................xxi Preface.........................................................................................................xxv SECTION I GENERAL OUTSOURCING 1 Outsourcing Rudiments.........................................................................3 Brief Background.........................................................................................3 The Goals of the Game................................................................................5 Integrate, Integrate, and Still Integrate........................................................5 Outsourcing Basics......................................................................................7 Insourcing versus Outsourcing.....................................................................9 Offshoring versus Outsourcing..................................................................11 Business Process Outsourcing (BPO).........................................................11 Types of Outsourcing................................................................................11 Onshore Outsourcing.......................................................................11 Nearshore Outsourcing.....................................................................12 Offshore Outsourcing.......................................................................12 Outsourcing Decision and Its Consequences.............................................12 Growth of Outsourcing Worldwide...........................................................13 2 Outsourcing Benefits............................................................................15 The Strategic Call......................................................................................15 The Various Approaches.............................................................................16 Subject Matter Expertise............................................................................16 Technology s Transformation Touch..........................................................16 The Cost Factor.........................................................................................17 Holistic Offerings......................................................................................17 Speed of the Game.....................................................................................18 The Engagement Players............................................................................18 Resources Optimization.............................................................................19 Around-the-Clock Operations...................................................................20 Demand Spikes..........................................................................................20 Hiring Consultants for Setup....................................................................20 Geography Is History.................................................................................20 The Quality Imperative..............................................................................21 Reuse of Projects, Resources, Experiences, Learning..................................21 Higher Control and De-Risking................................................................21 The Many, Many Benefits..........................................................................22 Challenges.................................................................................................23 To Outsource or Not?...........................................................................25 To Be or Not to Be....................................................................................25 Realities and Myths...................................................................................27 Strategy and Considerations......................................................................28 Strategy-Differs from Market to Market, Industry to Industry...............29 Strategy-Is Outsourcing Part of the Solution or Not?..............................31 Costs Evaluation.......................................................................................34 Pre-Outsourcing Evaluation.......................................................................35 Example-Outsourcing and Banks...........................................................36 Example-BPO Operations-Business and Technology Convergence......37 Example-IT Staff in an Accounting Firm-To Outsource or Not...........37 Outsourcing-Not a Final Solution in Itself..............................................38 What to Outsource?..............................................................................41 Outsourcing Scope....................................................................................41 What to Outsource?..................................................................................42 Activities to Outsource?............................................................................42 BPO-What to Outsource?.......................................................................45 Example-Outsourcing by Banks.............................................................45 Example-Public Relations (PR) Function Outsourcing..........................46 Example-End Customer Management through Customer Relationship Management (CRM) Solutions.............................................47 Example-Corporate Receivables Outsourcing to Banks..........................48 Example-BPO Outsourcing of Sales Tax Compliance.............................50 Example-BPO-Outsourcing Support Operations.................................51 Example-Banking Operations Outsourcing............................................51 Example-Tax Process Outsourcing..........................................................52 Miscellaneous Examples............................................................................52 Outsourcing to India............................................................................55 Asian Economy..........................................................................................55 Brief History of Outsourcing in India........................................................56 Where to Outsource? SWOT Analysis of Outsourcing to India................57 Benefits of Outsourcing to India................................................................57 The Benefits, at a Glance...................................................................58 India-Preferred BPO Destination............................................................59 Top Outsourcing Cities in India................................................................59 Indian Vendors Growth Challenges..........................................................60 Example-GE...........................................................................................61 Example-Awards to Indian BPOs...........................................................62 Potential Countries for Outsourcing..........................................................63 India versus Other Outsourcing Destinations...........................................64 6 Vendor Selection...................................................................................67 Vendor Classifications................................................................................67 Vendor Identification, Evaluation, Competency, Selection, and Management..............................................................................................68 Vendor Competency Evaluation.................................................................72 BPO-Specific Vendor Competency............................................................75 Role of Technology in Vendor Selection....................................................76 The Geographical Bearings of Buyers and Vendors and Some Generalizations.........................................................................................77 Vendor s Past Performance History Check................................................77 Vendor Selection Checklist.......................................................................77 7 Contracts-Types, Pricing Models, and Issues....................................79 Contract Types-Three Major Legal Structures.........................................79 (1) Third-Party Outsourcing......................................................................79 (2) Parent-Subsidiary Relationship............................................................82 Captive Centers................................................................................85 (3) Build-Operate-Transfer (BOT) Model................................................85 Pricing Models...........................................................................................87 Fixed-Price Model............................................................................88 Transactional Pricing Model.............................................................89 Activity-Based Pricing Model...........................................................89 Cost-Pius Pricing Model...................................................................89 Gain-Sharing Model........................................................................90 Contract Drawing.....................................................................................90 Contractual Issues......................................................................................92 Contractual Risks......................................................................................93 Collaborations-Joint Ventures.................................................................94 Contract Termination................................................................................94 Transitioning-Postcontract Termination.................................................95 Example-Antidumping U.S. Law............................................................97 8 Operations-Execution, Challenges, Quality, Etc...............................99 Operations Optimization...........................................................................99 Operations Optimization through Vendor Expertise...............................100 Operations Execution..............................................................................101 Example-Operations.............................................................................102 Example-BPO Operations-Mentor-Mentee Concept........................102 Operational Costs....................................................................................103 Example-Chief Financial Officer (CFO)-Role and Operations..........104 Example-Bearings of Office Location...................................................105 Vendor Management...............................................................................105 Example-Outsourcing BPO Operations to India..................................106 Example-Outsourcing Customer Support.............................................107 Operational Challenges...........................................................................108 Example-Operational Challenges of Banks and Financial Organizations..........................................................................................111 Risk Management....................................................................................112 Operations-Contingency-Disaster Recovery (DR).............................113 Quality Imperative...................................................................................114 SECTION II WEB-BASED OUTSOURCING 9 Web Outsourcing-Introduction..........................................................119 Internet-Brief Background....................................................................119 History of the Internet.............................................................................120 How People Discover Web Sites...............................................................120 Web-Based Outsourcing..........................................................................121 10 Web Outsourcing Models and Frameworks.......................................123 Business Model 1-Outsourcing over the Web Using Weil-Defined Contracts.................................................................................................123 Compensation Principle..................................................................124 Working Framework 1....................................................................124 Working Framework 2....................................................................125 Salient Feature of This Framework..................................................125 Related Examples............................................................................126 Business Model 2-Outsourcing over the Web without Contracts..........127 Compensation Principle..................................................................128 Working Framework.......................................................................128 Salient Feature of This Model.........................................................130 Movement of Projects between Models 1 and 2..............................130 The Models-Roles........................................................................130 Web Portal Owner, Administrator.........................................131 Outsourcing Buyer................................................................131 Project Evaluator...................................................................131 Vendor Seller.........................................................................131 Financial Intermediary..........................................................131 Criteria for Success of These Models...............................................132 The Models 1 and 2 Value Proposition........................................132 Business Model 3-Strategic Tie-Ups-The Time Shares-Selling Time........................................................................................................133 How It Works.................................................................................135 The Models-Roles........................................................................136 Web Portal Owner, Administrator.........................................136 Proposer................................................................................136 Investors................................................................................136 Financial Intermediary..........................................................137 The Web Portal Setup and Features................................................137 Related Examples............................................................................137 Criteria for Success of These Models...............................................138 The Model Value Proposition..........................................................138 Business Model 4-Strategic Tie-Ups-Making Customers and Employees Shareholders...........................................................................139 Model 4a-Making Outsourcing Customers Shareholders............139 Roles......................................................................................140 The Web Portal Setup and Features.......................................141 Model 4b-Making Employees Shareholders.................................141 Roles...............................................................................................143 The Web Portal Setup and Features................................................143 Examples........................................................................................143 Criteria for Success of These Models...............................................143 Limitations.....................................................................................144 The Models Value Proposition........................................................144 Business Model 5-Time-Based Costs for Services and Products in Outsourcing.............................................................................................147 Roles...............................................................................................148 The Web Portal Setup and Features................................................148 Application Examples.....................................................................149 Criteria for Success of These Models...............................................149 The Model Value Proposition..........................................................149 Business Model 6-For Every n Units Sold, Giving m Units Free.....150 Roles...............................................................................................151 The Web Portal Setup and Features................................................152 Application Examples.....................................................................152 Criteria for Success of These Models...............................................152 The Model Value Proposition..........................................................153 Business Model 7-Prepurchase of Outsourced Products and Service in Bulk with Delivery Spread Out in Parts at a Later Period of Time......153 Roles...............................................................................................155 The Web Portal Setup and Features................................................156 Application Example.......................................................................156 Criteria for Success of These Models...............................................156 The Model Value Proposition..........................................................156 Business Model 8-Big Projects Outsourcing to a Consortium...............157 Consortium Contract Basics between Partners...............................158 Operations......................................................................................158 Designation of Project Managers...........................................158 Monitoring and Coordination Committee............................158 Roles...............................................................................................160 Example 1.......................................................................................160 Example 2.......................................................................................160 Criteria for Success of These Models...............................................160 The Model Value Proposition..........................................................160 Business Model 9-Using Online Provider/Vendor to Manage the Internet Business (E-Business) Part/Component......................................161 Roles...............................................................................................162 The Web Portal Setup and Features................................................162 Criteria for Success of These Models...............................................163 The Model Value Proposition..........................................................163 Business Model 10-Automated Outsourcing Using Software Agents.... 163 Related Examples............................................................................165 The Model Value Proposition..........................................................166 11 Web Outsourcing Examples...............................................................169 Projects That Are Good Candidates of These Models..............................169 General Category of Applicable Projects..................................................170 Miscellaneous Examples..........................................................................170 Example-Design of Application and/or Respective Reviews.........171 Example-Technical Consulting for Problem Resolution...............171 Example-Application Development.............................................171 Example-Web Site Content Writing.............................................171 Example-Marketing and Consulting Online...............................172 Example-Search Engine Marketing (SEM)..................................173 Example-Web Link Building Service...........................................173 Example-Data Collection............................................................173 Example-Web Site Marketing......................................................174 Example-Newsletters...................................................................174 Example-Online Newspapers and Magazines..............................174 Examples-Merging of Fields-Advertisements, Entertainment, Education, and Service...................................................................175 Example of Outsourcing Online-Tax Preparation Services..........175 Example-Desktop Publishing (DTP) Outsourcing Online..........176 Example-Outsourcing Training and E-Learning Products Development Online......................................................................176 Example-Home and Business Shopping.......................................177 Example-Outsourcing of Small Web-Based Businesses (e.g., Online Video Rentals)....................................................................177 Example-Insourcing Online over the Organization s Internal Intranet Network............................................................................177 Example-Usage of Online Software Agents.................................177 Examples in E-Commerce.......................................................................178 E-Commerce Applications-Order Management..........................178 Examples of E-Commerce Applications-Content Ownership......178 Examples of E-Commerce Applications-Interactive Multimedia Online.........................................................................178 Example-Interactive Communications Online.............................179 EDI Example-Medical Field........................................................179 EDI Example-Usage in Manufacturing and Retail Procurement. 180 EDI Examples-Miscellaneous Usages..........................................181 EDI Example-International Trade...............................................182 EDI................................................................................................183 Example-Shift over from Manual to Computerized Online Business..........................................................................................184 Example-Financial Organizations and Banks Using Online Service Providers.............................................................................184 Examples-Potential Fields for Outsourcing to India..............................185 Example-IBM s E-Business Strategy............................................186 IBM s E-Business Approach............................................................187 Key Focus Areas....................................................................187 Example-Mphasis VTR (Virtual Tax Room) Tool......................187 12 Web Outsourcing-Criteria for Success, Challenges.........................189 Nature of Business, Online...................................................................189 What Does Not Qualify for Online Outsourcing....................................190 Market Readiness........................................................................:...........190 Target Geography for Online Outsourcing..............................................190 Vast Online Information Volumes...........................................................191 Transparency and Interoperability between Networked Systems.............191 Quality....................................................................................................192 Time, Speed, and Uncertainty.................................................................192 Convenience and Self-Service..................................................................193 Personalization and Customization..........................................................194 Learn to Outsource, Even Online............................................................194 High Demands of Online Users/Customers............................................195 Outsourcing Approach Online and Confidentiality.................................196 Training...................................................................................................197 Online Vendor/Providers Specialized Domain, Business, and Technology Skills.....................................................................................197 Online Outsourcing Organization s Specialized Business Skills...............198 Risk Management....................................................................................198 Employee Retention.................................................................................198 Variable Pay.............................................................................................198 Access to Critical, Sensitive Data by Partners, Online Vendors, and Unauthorized Users.................................................................................199 Language Nuances Online......................................................................199 Recession and Low Market Economic Conditions..................................200 Layoffs....................................................................................................200 Reverse Brain Drain.................................................................................201 Reuse of Related Past Work, Knowledge, and Experience........................201 Presentation Challenges Online for Enabling Quick Decision Making in Web-Based Applications......................................................................201 Readability Challenges Online................................................................201 Personalization Challenges through Example-Video Rentals Survey.....202 Acceptance of the Concept......................................................................202 Online Payment Systems and Electronic Data Interface (EDI) Challenges...............................................................................................202 Business Transactions Challenges of E-Commerce...............................203 Technical Challenges in E-Commerce Applications................................203 The Rate of Proliferation of Internet/Intranet Outsourcing Portals.........204 General Challenges Faced by the Internet...............................................204 Need for Standards..................................................................................205 Openness.................................................................................................205 Global Governance.................................................................................206 Design....................................................................................................206 Investments.............................................................................................206 Data Management...................................................................................207 Security....................................................................................................207 Strategic Cooperation..............................................................................207 Mobility...................................................................................................207 Speed......................................................................................................208 Limitations of Online Outsourcing........................................................208 13 Web Outsourcing-Advantages.........................................................209 Business Advantages in the Virtual World of Web Outsourcing..............210 Pioneer Advantage..........................................................................210 Highly Skilled People and Resources.......................................................210 Reuse of Tools, Resources, Experiences....................................................211 Borderless World......................................................................................212 24/7 x365 Operations.............................................................................212 Speed.......................................................................................................212 Strategic Focus.........................................................................................213 Vendors Geographical Spread.................................................................213 Personalized, Customized Services...........................................................214 Exponential Growth Prospects.................................................................215 Budgets for Setup and Working...............................................................215 Web-The Information Superhighway....................................................215 Dematerialization-Migration of Manual/Paper Records to Electronic Media, Online........................................................................215 Leveraging from Outsourcing, Online.....................................................216 Financial Benefits.....................................................................................216 Cross-Currency Conversion Benefits.......................................................216 Higher Integration...................................................................................217 Dell s Outsourcing Strategy.....................................................................218 Mass Customization................................................................................218 Dell-Some Salient Points.......................................................................218 Reduced Learning Curve for Online Organizations................................219 Brand Building........................................................................................219 Substantial Changes in the Environment................................................220 Interoperable Communications...............................................................220 Quality and Continuous Benchmarking.................................................220 Long-Term Career Paths..........................................................................221 Reduced Liability and Risk......................................................................221 Knowledge Store.....................................................................................222 Linguistic Barrier Is Greatly Lowered.....................................................222 Repetitive Tasks and Labor Costs-Software Agents.............................222 Automation-Software Agents................................................................223 Online Payments.....................................................................................223 Operational Efficiency.............................................................................223 E-Commerce Benefits..............................................................................224 Electronic Data Interchange (EDI) Advantages.......................................224 Advantages of Outsourcing Online to India...........................................226 14 Business to-Business Payment Systems Online..................................229 E-Commerce-Internet Communications..............................................229 Electronic Payment Systems.....................................................................231 Payment Gateways...................................................................................232 Electronic Commerce and EDI................................................................232 EDI-Some Definitions..........................................................................233 EDI Concept .......................................................................................234 EDI-The Future.....................................................................................235 EDI Example-Manual Process Using Paper Checks (Limitations)...................................................................................236 Clearing Automation through Truncation and Electronic Check Presentment (TECP)...............................................................................237 Example-Automated Clearing House (ACH) Transfers...............238 Electronic Funds Transfer (EFT) Process................................................239 Financial Instruments..............................................................................240 Electronic Token......................................................................................240 E-Cash.....................................................................................................241 E-Cash Basics.................................................................................241 Usage Issues with E-Cash...............................................................242 E-Cash Working Mechanism.........................................................242 E-Checks Working Mechanism...............................................................245 Smart Card.............................................................................................246 Smart Cards-Advantages.............................................................247 Example-EDI Usage by Sears Roebuck Organization...........................248 SECTION III SLOWDOWN AND OUTSOURCING 15 The Slowdown Scenario......................................................................251 Economic Turmoil...................................................................................251 Indices Nosedive Worldwide-Growth Forecasts Downgraded..............252 Forecasts Downgraded in India...............................................................253 Economic Situation in the United Kingdom during Slowdown...............256 Budget Squeeze and IT Spending Declines..............................................256 Example-Microsoft CEO s View...........................................................258 Example-Nortel s Bankruptcy...............................................................259 Example-Satyam Saga-Credibility Loss.............................................260 Examples-Frills Cost Cutting in the IT and BPO Sector......................263 Moody s Estimates on Outsourcing to India...........................................264 India and Other Countries as the Outsourcing Destination....................265 16 Business Repositioning in Slowdown.................................................267 Business Repositioning-Slowdown-CEOs Speak at Harvard Meeting on Cause and Measures.............................................................267 Business Repositioning-IT Spending and Budget Slash during Slowdown...............................................................................................268 Business Opportunities during Economic Slowdown..............................269 Business Repositioning Due to Recession-General Strategies................270 Business Repositioning-High Exposure to Financial Services Sector Outsourcing.............................................................................................272 Example-Business Strategy of Infosys...................................................273 Business Deals Contracting-Short- and Long-Term..............................274 Example-Infosys and Wipro Short- and Long-Term Contracts Ratio....275 Example-Airtel-IBM Long-Term Contract...........................................275 Business Repositioning through Regional Shifts and Strategy.................276 Strategy-Risk Mitigation through Geographical Spread......................276 Mergers and Acquisitions (M A)............................................................278 M A-Risky Acquisitions............................................................278 Restructuring and Consolidation in Indian Companies-M A ...279 Example-Axon M A...................................................................282 M A-Example--Impact on Genpact after Wachovia s Assets Sale to Citigroup.............................................................................283 M A Examples.......................................................................................283 M A Example-Barclays.............................................................284 M A, Hiring Example by CSC....................................................284 Miscellaneous M A Examples in India........................................284 Governments-Support and Control Measures.......................................285 Government Mitigation Measures Worldwide................................285 Government Outsourcing Projects.................................................286 Challenges Faced by U.S. Administration during Slowdown.........286 U.S. Government Bailout and Regulations.....................................287 Example-Legal Requirements When Outsourcing by American Banks.............................................................................288 Investment Wooing by U.S. Government Bodies of Indian Firms..289 European Government Support during Crisis................................290 Government of India Support and Policies..............................................290 Government of India-Taxation Policies during Slowdown...........291 Special Economic Zones (SEZs) in India during Slowdown...........292 Examples of Organizations That Managed the Slowdown Successfully ...293 Example-IBM Exception during Slowdown.................................293 Example-Outsourcing by JP Morgan Chase................................294 Example-M A-Mergers of Global Banks.................................294 Example-Omega BPO s Business Strategy...................................295 Example-Business Processing Outsourcing by Capita, UK..........295 Example-Dell Worldwide Launch................................................296 Example-Godrej-HP Contract....................................................296 Example-BPO Operations Execution Example-By Vertex.........297 Example-Legal Process Outsourcing (LPO).................................297 Example-Tesco.............................................................................298 Example-Banking Products.........................................................298 Examples-Miscellaneous..............................................................298 17 Slowdown-Hiring, Layoffs, and Attrition........................................301 Attrition...................................................................................................301 Layoffs during Slowdown.........................................................................303 Indian Reverse Brain Drain....................................................................304 Economy and People s Health..................................................................305 Personnel Retention.................................................................................307 Example-Hiring by RBS of Lehman.....................................................309 Hiring in India before and during the Financial Slowdown............309 India-Back to Hiring after the Economic Recovery..............................311 SECTION IV OUTSOURCING-MISCELLANEOUS CONCERNS AND THE FUTURE 18 Intellectual Property and Data Security............................................315 Intellectual Property (IP).........................................................................315 Piracy..............................................................................................315 IP....................................................................................................316 Security....................................................................................................319 Malicious Codes and Protection Methods...............................................319 Common Hacking Examples..........................................................319 Mobile Code...................................................................................321 Virus Examples...............................................................................321 Security-Risks in E-Commerce.............................................................322 Network Security.....................................................................................323 Secure Messaging over Networks.............................................................324 Protection Mechanisms and Practices against Hacking and Security Risks........................................................................................................327 Encryption and Cryptography.................................................................328 Digital Signatures....................................................................................331 Firewall -Infrastructure Protection.....................................................332 19 Reflections about the Future..............................................................337 History Revisited.....................................................................................337 The Generations.......................................................................................337 Phase I-1980 to 1990-Tactical Outsourcing-Solve Business-Specific Problems.............................................................338 Phase II-1991 to 2000-Strategic Outsourcing-Build Strategic Relationships....................................................................338 Phase III-2001 Onward-Transformational Outsourcing- Create Interdependencies to Bring Innovation................................338 Reflections on the Future of Outsourcing................................................338 Population, Labor, and Outsourcing...............................................338 Unionism s Decline in the United States.........................................339 The New Age Worker....................................................................340 The India and China Axis.......................................................................340 India and China.............................................................................341 The Indian Equation...............................................................................342 Challenges for India......................................................................343 Miscellaneous Outsourcing Countries....................................................344 Trends.....................................................................................................344 Idea versus Size..............................................................................344 Outsourcing Promiscuity...............................................................344 Outsourcing Highlights...........................................................................345 Transformational Outsourcing......................................................346 End-to-End Solutions....................................................................346 Need for Speed..............................................................................346 Intermediary Dissipation................................................................347 The Education Alignment...............................................................347 Government Support......................................................................347 The Governing Systems..................................................................347 Global Integration..........................................................................347 End User Say..................................................................................347 Business Metamorphosis................................................................348 Rise of Global Players....................................................................348 Outsourcing Functions..................................................................348 Economy Impact...........................................................................348 Outsourcing: Private and Government Deals................................348 Temporary Demand Spikes............................................................349 Currency Interchange.....................................................................349 Internet Growth and Outsourcing..................................................349 New Quality Definitions................................................................349 Synergy between Outsourcing Players............................................349 Growth of New Business Avenues...................................................349 Useless Data Volumes.....................................................................350 Education and Certifications..........................................................350 Inventory........................................................................................350 Agriculture Outsourcing.................................................................350 Tourism Outsourcing.....................................................................351 Oil Impact......................................................................................351 Contingency Planning....................................................................351 Job Loss..........................................................................................351 Startup Cost...................................................................................351 World Security................................................................................351 Individual Privacy...........................................................................352 What Will Not Be Outsourced.......................................................352 Growth of Outsourcing in Information Technology and BPO Domains.........................................................................................352 Automation, Technology, and Outsourcing.............................................353 The Technology Curve....................................................................353 E-Materialization............................................................................354 Workplaces Metamorphosis............................................................355 Impact on Transportation........................................................................355 Examples of Future Business Forays of Outsourcing................................356 Microcommerce Business Opportunities........................................356 Examples........................................................................................356 Microservices and Microproducts..........................................356 Person-to-Person Outsourcing (P2P Offshoring)............................356 Knowledge Process Outsourcing (KPO).........................................357 Outsourcing of R D.....................................................................358 Legal Outsourcing (LPO)...............................................................358 Energy Outsourcing.......................................................................358 Miscellaneous Examples of the Near Future of Outsourcing...................358 The Bow and Final Words.......................................................................359 Appendix: Enabling Infrastructure and Components................................363 Hardware Deployment............................................................................363 Office Equipment Products......................................................................365 The Client-Server Model and E-Commerce............................................365 Middleware.............................................................................................366 Network...................................................................................................367 Proxy.......................................................................................................368 Routers....................................................................................................368 Telecom Networks...................................................................................369 Satellites...................................................................................................370 Data Compression...................................................................................371 Data Encryption......................................................................................372 Encryption-RSA...................................................................................373 Video Conferencing.................................................................................374 Multimedia-Evolution Challenges...............................................374 Video Server............................................................................................379 Pictures....................................................................................................381 Some Definitions.....................................................................................382 Other Books on the Outsourcing Subject That Include Model II............382 Bibliography................................................................................................383 Index...........................................................................................................391 Author Biographies.....................................................................................419
any_adam_object	1
author	Sharma, Vivek
author_facet	Sharma, Vivek
author_role	aut
author_sort	Sharma, Vivek
author_variant	v s vs
building	Verbundindex
bvnumber	BV039885448
callnumber-first	H - Social Science
callnumber-label	HD2365
callnumber-raw	HD2365
callnumber-search	HD2365
callnumber-sort	HD 42365
callnumber-subject	HD - Industries, Land Use, Labor
ctrlnum	(OCoLC)838005611 (DE-599)BVBBV039885448
dewey-full	658.4/05802854678
dewey-hundreds	600 - Technology (Applied sciences)
dewey-ones	658 - General management
dewey-raw	658.4/05802854678
dewey-search	658.4/05802854678
dewey-sort	3658.4 105802854678
dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
format	Book
fullrecord	<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02571nam a2200433zc 4500</leader><controlfield tag="001">BV039885448</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">120213s2012 xxua\|\|\| \|\|\|\| 00\|\|\| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">2010035450</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781439810552</subfield><subfield code="c">hardback : acid free paper</subfield><subfield code="9">978-1-439-81055-2</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1439810559</subfield><subfield code="c">hardback : acid free paper</subfield><subfield code="9">1-439-81055-9</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)838005611</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV039885448</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxu</subfield><subfield code="c">US</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-2070s</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD2365</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.4/05802854678</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Sharma, Vivek</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Web-based and traditional outsourcing</subfield><subfield code="c">Vivek Sharma, Varun Sharma</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Boca Raton, FL</subfield><subfield code="b">CRC Press</subfield><subfield code="c">c2012</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">xxvii, 420 p.</subfield><subfield code="b">ill.</subfield><subfield code="c">25 cm</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Infosys press</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">"An Auerbach book."</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index -- "The book elucidates various outsourcing aspects and tackles nagging questions: * Should Outsourcing be considered at all or not? If so, what functions are potential candidates? * What factors contribute to outsourcing success and why do some companies flounder? * What do successful companies that solve customer problems do differently? * How may the Web be tapped to open a whole new world of outsourcing online? * During economic slowdown, what outsourcing business strategies need to be applied? Offering counsel on whether or not a function should be in house or contracted/outsourced and further how it should be properly evaluated is considered a complex and debatable topic and often there seem too many variables that favor one over the other. The book provides deep insight into such aspects of the outsourcing industry, which is under great flux. Lowering costs, enhancing quality and development of life cycle have been at the core of</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Contracting out</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Information technology</subfield><subfield code="x">Economic aspects</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Electronic data processing departments</subfield><subfield code="x">Contracting out</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Technological innovations</subfield><subfield code="x">Economic aspects</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Intranets (Computer networks)</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Sharma, Varun</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024744580&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-024744580</subfield></datafield></record></collection>
id	DE-604.BV039885448
illustrated	Illustrated
indexdate	2024-07-10T00:13:23Z
institution	BVB
isbn	9781439810552 1439810559
language	English
lccn	2010035450
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-024744580
oclc_num	838005611
open_access_boolean
owner	DE-2070s
owner_facet	DE-2070s
physical	xxvii, 420 p. ill. 25 cm
publishDate	2012
publishDateSearch	2012
publishDateSort	2012
publisher	CRC Press
record_format	marc
series2	Infosys press
spelling	Sharma, Vivek Verfasser aut Web-based and traditional outsourcing Vivek Sharma, Varun Sharma Boca Raton, FL CRC Press c2012 xxvii, 420 p. ill. 25 cm txt rdacontent n rdamedia nc rdacarrier Infosys press "An Auerbach book." Includes bibliographical references and index -- "The book elucidates various outsourcing aspects and tackles nagging questions: * Should Outsourcing be considered at all or not? If so, what functions are potential candidates? * What factors contribute to outsourcing success and why do some companies flounder? * What do successful companies that solve customer problems do differently? * How may the Web be tapped to open a whole new world of outsourcing online? * During economic slowdown, what outsourcing business strategies need to be applied? Offering counsel on whether or not a function should be in house or contracted/outsourced and further how it should be properly evaluated is considered a complex and debatable topic and often there seem too many variables that favor one over the other. The book provides deep insight into such aspects of the outsourcing industry, which is under great flux. Lowering costs, enhancing quality and development of life cycle have been at the core of Contracting out Information technology Economic aspects Electronic data processing departments Contracting out Technological innovations Economic aspects Intranets (Computer networks) Sharma, Varun Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024744580&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Sharma, Vivek Web-based and traditional outsourcing Contracting out Information technology Economic aspects Electronic data processing departments Contracting out Technological innovations Economic aspects Intranets (Computer networks)
title	Web-based and traditional outsourcing
title_auth	Web-based and traditional outsourcing
title_exact_search	Web-based and traditional outsourcing
title_full	Web-based and traditional outsourcing Vivek Sharma, Varun Sharma
title_fullStr	Web-based and traditional outsourcing Vivek Sharma, Varun Sharma
title_full_unstemmed	Web-based and traditional outsourcing Vivek Sharma, Varun Sharma
title_short	Web-based and traditional outsourcing
title_sort	web based and traditional outsourcing
topic	Contracting out Information technology Economic aspects Electronic data processing departments Contracting out Technological innovations Economic aspects Intranets (Computer networks)
topic_facet	Contracting out Information technology Economic aspects Electronic data processing departments Contracting out Technological innovations Economic aspects Intranets (Computer networks)
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024744580&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT sharmavivek webbasedandtraditionaloutsourcing AT sharmavarun webbasedandtraditionaloutsourcing

Verfügbarkeit

Es ist kein Print-Exemplar vorhanden.

Fernleihe Bestellen Achtung: Nicht im THWS-Bestand! Inhaltsverzeichnis

MARC

Datensatz im Suchindex

Es ist kein Print-Exemplar vorhanden.

Ähnliche Einträge