Case studies in crisis communication: international perspectives on hits and misses
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York, NY [u.a.]
Routledge
2012
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXIX, 554 S. Ill. |
| ISBN: | 9780415889896 9780415889902 |
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: Case studies in crisis communication
Autor: George, Amiso M
Jahr: 2012
Contents
List of illustrations xi
Notes on contributors xiv
Foreword xxiii
Preface xxv
Acknowledgments xxviii
PARTI
Theoretical Approaches to and Sociocultural Perspectives in
Crisis Communication 1
CORNELIUS B. PRATT
PART II
The Phases of Crisis Communication 29
AMISO M. GEORGE
PART III
CASE STUDIES 51
1 Africa 53
Egypt 55
Social Media Stoke a Political Revolution in Egypt
OLUGBENGA C. AYENI
Kenya 72
Wooing Tourists Back after a Civil Strife: The Kenyan Example
BITRUS P. GWAMNA
Nigeria 81
Crisis in Nigeria s Banking and Financial Industry: Government
Actions Reassure Skittish, Jittery Publics
WOLE ADAMOLEKUN, KUNLE OGEDENGBE, AND CORNELIUS B. PRATT
South Africa 113
Hotspot: South Durban Basin, South Africa-The Engen Oil
Refinery Explosion
J. CHRIS SKINNER
2 Asia l31
China l33
China s Sanlu s Infant Formula Proves Fatal
WEIDAN CAO
China and France 152
Olympic Torch Protests in France, Reactions in China:
Carrefour Learns about International Crises
W. TIMOTHY COOMBS
India 171
Corporate Fraud in India: Satyam in the Spotlight
MONIKA VIJ
Japan (Disaster) 196
A Triple Disaster in One Fell Swoop: Rethinking Crisis
Communication in Japan after March 11
ISAAC A. BLANKSON, SORIN NASTASIA, AND MIN LIU
Japan (Toyota) 227
Delays, Denials, Recalls, and Apologies: Fixing the Dent
in Toyota s Image
AMISO M. GEORGE
Thailand 253
Bringing the Government Down : Managing Thailand s
Political Crisis
CORNELIUS B. PRATT AND RONALD LEE CARR
3 Australia 277
Victoria Burning: Confronting the 2009 Catastrophic Bushfires
in Australia 279
CHRISTOPHER GALLOWAY AND KWAMENA KWANSAH-AIDOO
4 Europe 293
England 295
Climategate : UK Climate Researchers E-mails Cast Doubt
on Scientific Support for Global Warming
DOUG A. NEWSOM
Euro Zone 312
Eurovision 2010: A Security Breach Endangers
Europe s Largest TV Show
ALFONSO GONZALEZ-HERRERO
France 331
An Exceptional Fraud at Societe Generale
THIERRY LIBAERT
Germany 340
The Love Parade in Duisburg: Lessons from a Tragic Blame Game
ANDREAS SCHWARZ
Russia 361
Turnaround in Russia: Crisis Communication Campaign
During the 2008 War in South Ossetia
ALEXANDER G. NIKOLAEV
5 The Middle East 381
Iran 383
Iran s Twitter Revolution from a Publics Relations Standpoint
CHIARA VALENTINI AND DEAN KRUCKEBERG
Lebanon 403
Risk Perception and Change Management: Strategic Efforts
to Restore Lebanon s Tourism Sector
ALI M. KANSO, JOSEPH AJAMI, AND ABDUL KARIM SINNO
6 North America 417
Mexico 419
Rosarito Beach: Mediated Reality and the Rebranding of a
Mexican Border City
ROBERT BROWN
USA 437
No Walruses in the Gulf: BP s Need for Effective Issues
Management
ASHLI QUESINBERRY STOKES
7 South America 457
Chile 459
The 2010 Chilean Mining Accident: The Triumph of
Transparency and Calm Leadership
EMMANUEL C. ALOZIE
South Africa H3
Hotspot: South Durban Basin, South Africa-The Engen Oil
Refinery Explosion
J. CHRIS SKINNER
2 Asia 131
China I33
China s Sanlu s Infant Formula Proves Fatal
WEIDAN CAO
China and France 152
Olympic Torch Protests in France, Reactions in China:
Carrefour Learns about International Crises
W. TIMOTHY COOMBS
India 171
Corporate Fraud in India: Satyam in the Spotlight
MONIKA VIJ
Japan (Disaster) 196
A Triple Disaster in One Fell Swoop: Rethinking Crisis
Communication in Japan after March 11
ISAAC A. BLANKSON, SORIN NASTASIA, AND MIN LIU
Japan (Toyota) 227
Delays, Denials, Recalls, and Apologies: Fixing the Dent
in Toyota s Image
AMISO M. GEORGE
Thailand 253
Bringing the Government Down : Managing Thailand s
Political Crisis
CORNELIUS B. PRATT AND RONALD LEE CARR
3 Australia 277
Victoria Burning: Confronting the 2009 Catastrophic Bushfires
in Australia 279
CHRISTOPHER GALLOWAY AND KWAMENA KWANSAH-AIDOO
4 Europe 293
England 295
Climategate : UK Climate Researchers E-mails Cast Doubt
on Scientific Support for Global Warming
DOUG A. NEWSOM
Euro Zone 312
Eurovision 2010: A Security Breach Endangers
Europe s Largest TV Show
ALFONSO GONZALEZ-HERRERO
France 331
An Exceptional Fraud at Societe Generale
THIERRY LIBAERT
Germany 340
The Love Parade in Duisburg: Lessons from a Tragic Blame Game
ANDREAS SCHWARZ
Russia 361
Turnaround in Russia: Crisis Communication Campaign
During the 2008 War in South Ossetia
ALEXANDER G. NIKOLAEV
5 The Middle East 381
Iran 383
Iran s Twitter Revolution from a Publics Relations Standpoint
CHIARA VALENTINI AND DEAN KRUCKEBERG
Lebanon 403
Risk Perception and Change Management: Strategic Efforts
to Restore Lebanon s Tourism Sector
ALI M. KANSO, JOSEPH AJAMI, AND ABDUL KARIM SINNO
6 North America 417
Mexico 419
Rosarito Beach: Mediated Reality and the Rebranding of a
Mexican Border City
ROBERT BROWN
USA 437
No Walruses in the Gulf: BP s Need for Effective Issues
Management
ASHLI QUESINBERRY STOKES
7 South America 457
Chile 459
The 2010 Chilean Mining Accident: The Triumph of
Transparency and Calm Leadership
EMMANUEL C. ALOZIE
|
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| spelling | Case studies in crisis communication international perspectives on hits and misses ed. by Amiso M. George ... 1. publ. New York, NY [u.a.] Routledge 2012 XXIX, 554 S. Ill. txt rdacontent n rdamedia nc rdacarrier Crisis management Case studies Public relations Management Case studies Social media Communication, International Case studies Internationaler Vergleich (DE-588)4120509-1 gnd rswk-swf Krisenmanagement (DE-588)4127374-6 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content (DE-588)4522595-3 Fallstudiensammlung gnd-content Krisenmanagement (DE-588)4127374-6 s Kommunikation (DE-588)4031883-7 s Internationaler Vergleich (DE-588)4120509-1 s b DE-604 George, Amiso M. (DE-588)1041692625 edt Erscheint auch als Online-Ausgabe 978-0-203-19066-1 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024743091&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Case studies in crisis communication international perspectives on hits and misses Crisis management Case studies Public relations Management Case studies Social media Communication, International Case studies Internationaler Vergleich (DE-588)4120509-1 gnd Krisenmanagement (DE-588)4127374-6 gnd Kommunikation (DE-588)4031883-7 gnd |
| subject_GND | (DE-588)4120509-1 (DE-588)4127374-6 (DE-588)4031883-7 (DE-588)4143413-4 (DE-588)4522595-3 |
| title | Case studies in crisis communication international perspectives on hits and misses |
| title_auth | Case studies in crisis communication international perspectives on hits and misses |
| title_exact_search | Case studies in crisis communication international perspectives on hits and misses |
| title_full | Case studies in crisis communication international perspectives on hits and misses ed. by Amiso M. George ... |
| title_fullStr | Case studies in crisis communication international perspectives on hits and misses ed. by Amiso M. George ... |
| title_full_unstemmed | Case studies in crisis communication international perspectives on hits and misses ed. by Amiso M. George ... |
| title_short | Case studies in crisis communication |
| title_sort | case studies in crisis communication international perspectives on hits and misses |
| title_sub | international perspectives on hits and misses |
| topic | Crisis management Case studies Public relations Management Case studies Social media Communication, International Case studies Internationaler Vergleich (DE-588)4120509-1 gnd Krisenmanagement (DE-588)4127374-6 gnd Kommunikation (DE-588)4031883-7 gnd |
| topic_facet | Crisis management Case studies Public relations Management Case studies Social media Communication, International Case studies Internationaler Vergleich Krisenmanagement Kommunikation Aufsatzsammlung Fallstudiensammlung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024743091&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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