Beschwerdemanagement: Kundenbeziehungen erfolgreich managen durch Customer Care
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | German |
| Veröffentlicht: |
München
Hanser Verlag
2007
|
| Ausgabe: | 4., völlig überarbeitete und erweiterte Auflage |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | 1 Online-Ressource |
Internformat
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV039752906 | ||
| 003 | DE-604 | ||
| 005 | 20230428 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 111212s2007 gw |||| o||u| ||||||ger d | ||
| 020 | |z 9783446411074 |9 9783446411074 | ||
| 024 | 7 | |a 10.3139/9783446411074 |2 doi | |
| 035 | |a (OCoLC)316277172 | ||
| 035 | |a (DE-599)BVBBV039752906 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a ger | |
| 044 | |a gw |c XA-DE | ||
| 049 | |a DE-703 |a DE-92 |a DE-898 |a DE-861 |a DE-29 |a DE-858 |a DE-860 |a DE-1046 |a DE-1047 |a DE-1102 |a DE-859 |a DE-1050 | ||
| 082 | 0 | |a 658.812 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Stauss, Bernd |d 1947- |e Verfasser |0 (DE-588)109330889 |4 aut | |
| 245 | 1 | 0 | |a Beschwerdemanagement |b Kundenbeziehungen erfolgreich managen durch Customer Care |c Bernd Stauss, Wolfgang Seidel |
| 250 | |a 4., völlig überarbeitete und erweiterte Auflage | ||
| 264 | 1 | |a München |b Hanser Verlag |c 2007 | |
| 300 | |a 1 Online-Ressource | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 650 | 0 | 7 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Servicepolitik |0 (DE-588)4234502-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Reklamation |0 (DE-588)4834499-0 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Reklamation |0 (DE-588)4834499-0 |D s |
| 689 | 0 | 1 | |a Servicepolitik |0 (DE-588)4234502-9 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Reklamation |0 (DE-588)4834499-0 |D s |
| 689 | 1 | 1 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 1 | 2 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |D s |
| 689 | 1 | 3 | |a Servicepolitik |0 (DE-588)4234502-9 |D s |
| 689 | 1 | |5 DE-604 | |
| 700 | 1 | |a Seidel, Wolfgang |d 1964- |e Sonstige |0 (DE-588)1287279627 |4 oth | |
| 856 | 4 | 0 | |u http://www.hanser-elibrary.com/action/showBook?doi=10.3139%2F9783446411074 |x Verlag |3 Volltext |
| 912 | |a ZDB-16-HEB |a ZDB-16-HEW | ||
| 940 | 1 | |q FAB_PDA_HEB | |
| 940 | 1 | |q FAN_PDA_HEB | |
| 940 | 1 | |q FAW_PDA_HEB | |
| 940 | 1 | |q FCO_PDA_HEB | |
| 940 | 1 | |q FHA_PDA_HEB | |
| 940 | 1 | |q FLA_PDA_HEB | |
| 940 | 1 | |q ZDB-16-HEW10 | |
| 940 | 1 | |q FKE_PDA_HEB | |
| 940 | 1 | |q FHD_PDA_HEB | |
Datensatz im Suchindex
| _version_ | 1805078902718070784 |
|---|---|
| adam_text | |
| any_adam_object | |
| author | Stauss, Bernd 1947- |
| author_GND | (DE-588)109330889 (DE-588)1287279627 |
| author_facet | Stauss, Bernd 1947- |
| author_role | aut |
| author_sort | Stauss, Bernd 1947- |
| author_variant | b s bs |
| building | Verbundindex |
| bvnumber | BV039752906 |
| classification_rvk | QP 620 |
| collection | ZDB-16-HEB ZDB-16-HEW |
| ctrlnum | (OCoLC)316277172 (DE-599)BVBBV039752906 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 4., völlig überarbeitete und erweiterte Auflage |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00000nmm a2200000zc 4500</leader><controlfield tag="001">BV039752906</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20230428</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">111212s2007 gw |||| o||u| ||||||ger d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9783446411074</subfield><subfield code="9">9783446411074</subfield></datafield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.3139/9783446411074</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)316277172</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV039752906</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">ger</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">gw</subfield><subfield code="c">XA-DE</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-703</subfield><subfield code="a">DE-92</subfield><subfield code="a">DE-898</subfield><subfield code="a">DE-861</subfield><subfield code="a">DE-29</subfield><subfield code="a">DE-858</subfield><subfield code="a">DE-860</subfield><subfield code="a">DE-1046</subfield><subfield code="a">DE-1047</subfield><subfield code="a">DE-1102</subfield><subfield code="a">DE-859</subfield><subfield code="a">DE-1050</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.812</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Stauss, Bernd</subfield><subfield code="d">1947-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)109330889</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Beschwerdemanagement</subfield><subfield code="b">Kundenbeziehungen erfolgreich managen durch Customer Care</subfield><subfield code="c">Bernd Stauss, Wolfgang Seidel</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">4., völlig überarbeitete und erweiterte Auflage</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">München</subfield><subfield code="b">Hanser Verlag</subfield><subfield code="c">2007</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Reklamation</subfield><subfield code="0">(DE-588)4834499-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Reklamation</subfield><subfield code="0">(DE-588)4834499-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Reklamation</subfield><subfield code="0">(DE-588)4834499-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="2"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="3"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Seidel, Wolfgang</subfield><subfield code="d">1964-</subfield><subfield code="e">Sonstige</subfield><subfield code="0">(DE-588)1287279627</subfield><subfield code="4">oth</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://www.hanser-elibrary.com/action/showBook?doi=10.3139%2F9783446411074</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-16-HEB</subfield><subfield code="a">ZDB-16-HEW</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">FAB_PDA_HEB</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">FAN_PDA_HEB</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">FAW_PDA_HEB</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">FCO_PDA_HEB</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">FHA_PDA_HEB</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">FLA_PDA_HEB</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">ZDB-16-HEW10</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">FKE_PDA_HEB</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">FHD_PDA_HEB</subfield></datafield></record></collection> |
| id | DE-604.BV039752906 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-20T06:36:28Z |
| institution | BVB |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-024614261 |
| oclc_num | 316277172 |
| open_access_boolean | |
| owner | DE-703 DE-92 DE-898 DE-BY-UBR DE-861 DE-29 DE-858 DE-860 DE-1046 DE-1047 DE-1102 DE-859 DE-1050 |
| owner_facet | DE-703 DE-92 DE-898 DE-BY-UBR DE-861 DE-29 DE-858 DE-860 DE-1046 DE-1047 DE-1102 DE-859 DE-1050 |
| physical | 1 Online-Ressource |
| psigel | ZDB-16-HEB ZDB-16-HEW FAB_PDA_HEB FAN_PDA_HEB FAW_PDA_HEB FCO_PDA_HEB FHA_PDA_HEB FLA_PDA_HEB ZDB-16-HEW10 FKE_PDA_HEB FHD_PDA_HEB |
| publishDate | 2007 |
| publishDateSearch | 2007 |
| publishDateSort | 2007 |
| publisher | Hanser Verlag |
| record_format | marc |
| spelling | Stauss, Bernd 1947- Verfasser (DE-588)109330889 aut Beschwerdemanagement Kundenbeziehungen erfolgreich managen durch Customer Care Bernd Stauss, Wolfgang Seidel 4., völlig überarbeitete und erweiterte Auflage München Hanser Verlag 2007 1 Online-Ressource txt rdacontent c rdamedia cr rdacarrier Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Reklamation (DE-588)4834499-0 gnd rswk-swf Reklamation (DE-588)4834499-0 s Servicepolitik (DE-588)4234502-9 s DE-604 Kundenmanagement (DE-588)4236865-0 s Beziehungsmanagement (DE-588)4326109-7 s Seidel, Wolfgang 1964- Sonstige (DE-588)1287279627 oth http://www.hanser-elibrary.com/action/showBook?doi=10.3139%2F9783446411074 Verlag Volltext |
| spellingShingle | Stauss, Bernd 1947- Beschwerdemanagement Kundenbeziehungen erfolgreich managen durch Customer Care Beziehungsmanagement (DE-588)4326109-7 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenmanagement (DE-588)4236865-0 gnd Reklamation (DE-588)4834499-0 gnd |
| subject_GND | (DE-588)4326109-7 (DE-588)4234502-9 (DE-588)4236865-0 (DE-588)4834499-0 |
| title | Beschwerdemanagement Kundenbeziehungen erfolgreich managen durch Customer Care |
| title_auth | Beschwerdemanagement Kundenbeziehungen erfolgreich managen durch Customer Care |
| title_exact_search | Beschwerdemanagement Kundenbeziehungen erfolgreich managen durch Customer Care |
| title_full | Beschwerdemanagement Kundenbeziehungen erfolgreich managen durch Customer Care Bernd Stauss, Wolfgang Seidel |
| title_fullStr | Beschwerdemanagement Kundenbeziehungen erfolgreich managen durch Customer Care Bernd Stauss, Wolfgang Seidel |
| title_full_unstemmed | Beschwerdemanagement Kundenbeziehungen erfolgreich managen durch Customer Care Bernd Stauss, Wolfgang Seidel |
| title_short | Beschwerdemanagement |
| title_sort | beschwerdemanagement kundenbeziehungen erfolgreich managen durch customer care |
| title_sub | Kundenbeziehungen erfolgreich managen durch Customer Care |
| topic | Beziehungsmanagement (DE-588)4326109-7 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenmanagement (DE-588)4236865-0 gnd Reklamation (DE-588)4834499-0 gnd |
| topic_facet | Beziehungsmanagement Servicepolitik Kundenmanagement Reklamation |
| url | http://www.hanser-elibrary.com/action/showBook?doi=10.3139%2F9783446411074 |
| work_keys_str_mv | AT staussbernd beschwerdemanagementkundenbeziehungenerfolgreichmanagendurchcustomercare AT seidelwolfgang beschwerdemanagementkundenbeziehungenerfolgreichmanagendurchcustomercare |