Holdings: Consumer satisfaction

Consumer satisfaction: advancements in theory, modeling, and empirical findings

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Bibliographic Details
Main Author:	Peluso, Alessandro M. 1978- (Author)
Format:	Book
Language:	English
Published:	Bern ; Berlin [u.a.] Lang 2011
Subjects:	Methodologie Verbraucherzufriedenheit Marktforschung Consumer satisfaction Consumer satisfactionxResearchxMethodology Marketing research
Online Access:	Inhaltsverzeichnis Inhaltsverzeichnis
Physical Description:	XXII, 173 S. graph. Darst.
ISBN:	9783034306362

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MARC


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adam_text	IMAGE 1 CONTENTS PREFACE XV 1. INTRODUCTION 1 1.1 PROBLEM DEFINITION 2 1.1.1 THE DISCONFIRMATION PARADIGM: EVOLUTION OF A RESEARCH STREAM 2 1.1.2 CALLS FOR RESEARCH ON CONSUMER SATISFACTION 3 1.2 A RE-FORMULATION OF THE CONSUMER SATISFACTION PARADIGM 4 1.2.1 RESEARCH PURPOSES 5 1.2.2 POTENTIAL RESEARCH CONTRIBUTIONS 5 1.3 ORGANIZATION OF THE BOOK 6 1.3.1 CONTENT OF CHAPTER 2 7 1.3.2 CONTENT OF CHAPTER 3 9 1.3.3 CONTENT OF CHAPTER 4 11 1.3.4 CONTENT OF CHAPTER 5 12 2. THE CONSTRUCT OF CONSUMER SATISFACTION 13 2.1 CONSUMER SATISFACTION: DEFINITION AND CONCEPTUAL DOMAIN 14 2.1.1 DISTINGUISHING SATISFACTION FROM ATTITUDE 17 2.1.2 DISTINGUISHING SATISFACTION FROM PERCEIVED QUALITY 21 2.1.3 DISTINGUISHING SATISFACTION FROM PERCEIVED VALUE 25 2.1.4 DISTINGUISHING SATISFACTION FROM DELIGHT 30 2.1.5 DISTINGUISHING SATISFACTION FROM OTHER EMERGING CONSTRUCTS 33 2.1.5.1 DISTINGUISHING SATISFACTION FROM CONSUMER HAPPINESS 34 2.1.5.2 DISTINGUISHING SATISFACTION FROM REGRET 35 2.2 MODELING CONSUMER SATISFACTION 37 2.2.1 THE DISCONFIRMATION PARADIGM 38 2.2.1.1 THE ISSUE OF THE COMPARISON STANDARD 39 VU BIBLIOGRAFISCHE INFORMATIONEN HTTP://D-NB.INFO/1017550816 DIGITALISIERT DURCH IMAGE 2 2.2.1.2 PERCEIVED PERFORMANCE AND CONSUMPTION EXPERIENCE AS TERMS OF COMPARISON 45 2.2.1.3 THE CONSTRUCT OF DISCONFIRMATION 47 2.3 BEHAVIORAL CONSEQUENCES OF CONSUMER SATISFACTION 51 2.3.1 NON-REACTION 53 2.3.2 CONSEQUENCES OF SATISFACTION RESPONSES 54 2.3.3 CONSEQUENCES OF DISSATISFACTION RESPONSES 55 3. AN APPLICATION OF THE KNOWLEDGE-HOPE MODEL OF CONSUMER SATISFACTION 59 3.1 THE DISCONFIRMATION PARADIGM : UNRESOLVED ISSUES AND EMERGING PROBLEMS 60 3.2 AN OPERATIONALIZATION OF THE KNOWLEDGE-HOPE MODEL 61 3.2.1 CONSUMPTION EXPERIENCE AS THE OBJECT OF EVALUATION 64 3.2.2 MEANS-END CHAIN THEORY AND CONSUMER SATISFACTION 66 3.2.2.1 THE ROLE OF MENTAL SCHEMATA IN CONSUMER SATISFACTION 67 3.2.2.2 THE ROLE OF HOPE IN CONSUMER SATISFACTION 69 3.2.3 THE MODERATING ROLE OF CONTEXTUAL FACTORS IN CONSUMER SATISFACTION 71 3.2.3.1 PERSONALITY ORIENTATION AND META-MOTIVATIONAL DOMINANCE 72 3.2.3.2 PERSONAL INVOLVEMENT 77 4. METHODOLOGY 83 4.1 RESEARCH HYPOTHESES 84 4.2 STIMULI SELECTION 86 4.2.1 PRE-TEST 87 4.3 THE PILOT STUDY 90 4.3.1 THE LADDERING PROCEDURE 90 4.3.2 DATA COLLECTION 91 4.3.3 RESULTS OF THE PILOT STUDY 93 4.4 THE MAIN STUDY 99 4.4.1 PROCEDURE 100 4.4.2 RESULTS OF THE MAIN STUDY 105 VNI IMAGE 3 5. RESEARCH IMPLICATIONS AND OPERATIONAL STRATEGIES TO INCREASE CONSUMER SATISFACTION 129 5.1 CONTEXTUAL DETERMINANTS OF CONSUMER SATISFACTION 130 5.2 IMPLICATIONS 137 5.2.1 THEORETICAL IMPLICATIONS 138 5.2.2 MANAGERIAL IMPLICATIONS 141 5.3 LIMITATIONS AND FUTURE RESEARCH 145 REFERENCES 149 INDEX 171 IX
any_adam_object	1
author	Peluso, Alessandro M. 1978-
author_GND	(DE-588)102028451X
author_facet	Peluso, Alessandro M. 1978-
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dewey-hundreds	600 - Technology (Applied sciences)
dewey-ones	658 - General management
dewey-raw	658.8/343
dewey-search	658.8/343
dewey-sort	3658.8 3343
dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
format	Book
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spelling	Peluso, Alessandro M. 1978- Verfasser (DE-588)102028451X aut Consumer satisfaction advancements in theory, modeling, and empirical findings Alessandro M. Peluso Bern ; Berlin [u.a.] Lang 2011 XXII, 173 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Methodologie (DE-588)4139716-2 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Marktforschung (DE-588)4037630-8 gnd rswk-swf Consumer satisfaction Consumer satisfactionxResearchxMethodology Marketing research Verbraucherzufriedenheit (DE-588)4129147-5 s Marktforschung (DE-588)4037630-8 s Methodologie (DE-588)4139716-2 s b DE-604 DE-601 pdf/application http://www.gbv.de/dms/zbw/663428513.pdf Inhaltsverzeichnis DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024542885&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Peluso, Alessandro M. 1978- Consumer satisfaction advancements in theory, modeling, and empirical findings Methodologie (DE-588)4139716-2 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Marktforschung (DE-588)4037630-8 gnd
subject_GND	(DE-588)4139716-2 (DE-588)4129147-5 (DE-588)4037630-8
title	Consumer satisfaction advancements in theory, modeling, and empirical findings
title_auth	Consumer satisfaction advancements in theory, modeling, and empirical findings
title_exact_search	Consumer satisfaction advancements in theory, modeling, and empirical findings
title_full	Consumer satisfaction advancements in theory, modeling, and empirical findings Alessandro M. Peluso
title_fullStr	Consumer satisfaction advancements in theory, modeling, and empirical findings Alessandro M. Peluso
title_full_unstemmed	Consumer satisfaction advancements in theory, modeling, and empirical findings Alessandro M. Peluso
title_short	Consumer satisfaction
title_sort	consumer satisfaction advancements in theory modeling and empirical findings
title_sub	advancements in theory, modeling, and empirical findings
topic	Methodologie (DE-588)4139716-2 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Marktforschung (DE-588)4037630-8 gnd
topic_facet	Methodologie Verbraucherzufriedenheit Marktforschung
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