Consumer satisfaction: advancements in theory, modeling, and empirical findings
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Bern ; Berlin [u.a.]
Lang
2011
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Inhaltsverzeichnis |
| Beschreibung: | XXII, 173 S. graph. Darst. |
| ISBN: | 9783034306362 |
Internformat
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Datensatz im Suchindex
| _version_ | 1804148564680507392 |
|---|---|
| adam_text | IMAGE 1
CONTENTS
PREFACE XV
1. INTRODUCTION 1
1.1 PROBLEM DEFINITION 2
1.1.1 THE DISCONFIRMATION PARADIGM: EVOLUTION OF A RESEARCH STREAM 2
1.1.2 CALLS FOR RESEARCH ON CONSUMER SATISFACTION 3 1.2 A RE-FORMULATION
OF THE CONSUMER SATISFACTION PARADIGM 4 1.2.1 RESEARCH PURPOSES 5
1.2.2 POTENTIAL RESEARCH CONTRIBUTIONS 5
1.3 ORGANIZATION OF THE BOOK 6
1.3.1 CONTENT OF CHAPTER 2 7
1.3.2 CONTENT OF CHAPTER 3 9
1.3.3 CONTENT OF CHAPTER 4 11
1.3.4 CONTENT OF CHAPTER 5 12
2. THE CONSTRUCT OF CONSUMER SATISFACTION 13
2.1 CONSUMER SATISFACTION: DEFINITION AND CONCEPTUAL DOMAIN 14 2.1.1
DISTINGUISHING SATISFACTION FROM ATTITUDE 17 2.1.2 DISTINGUISHING
SATISFACTION FROM PERCEIVED QUALITY 21 2.1.3 DISTINGUISHING SATISFACTION
FROM PERCEIVED VALUE 25
2.1.4 DISTINGUISHING SATISFACTION FROM DELIGHT 30 2.1.5 DISTINGUISHING
SATISFACTION FROM OTHER EMERGING CONSTRUCTS 33
2.1.5.1 DISTINGUISHING SATISFACTION FROM CONSUMER HAPPINESS 34
2.1.5.2 DISTINGUISHING SATISFACTION FROM REGRET 35 2.2 MODELING CONSUMER
SATISFACTION 37
2.2.1 THE DISCONFIRMATION PARADIGM 38
2.2.1.1 THE ISSUE OF THE COMPARISON STANDARD 39
VU
BIBLIOGRAFISCHE INFORMATIONEN HTTP://D-NB.INFO/1017550816
DIGITALISIERT DURCH
IMAGE 2
2.2.1.2 PERCEIVED PERFORMANCE AND CONSUMPTION
EXPERIENCE AS TERMS OF COMPARISON 45
2.2.1.3 THE CONSTRUCT OF DISCONFIRMATION 47
2.3 BEHAVIORAL CONSEQUENCES OF CONSUMER SATISFACTION 51 2.3.1
NON-REACTION 53
2.3.2 CONSEQUENCES OF SATISFACTION RESPONSES 54
2.3.3 CONSEQUENCES OF DISSATISFACTION RESPONSES 55
3. AN APPLICATION OF THE KNOWLEDGE-HOPE MODEL OF CONSUMER SATISFACTION
59
3.1 THE DISCONFIRMATION PARADIGM : UNRESOLVED ISSUES AND EMERGING
PROBLEMS 60
3.2 AN OPERATIONALIZATION OF THE KNOWLEDGE-HOPE MODEL 61 3.2.1
CONSUMPTION EXPERIENCE AS THE OBJECT OF EVALUATION 64 3.2.2 MEANS-END
CHAIN THEORY AND CONSUMER SATISFACTION 66 3.2.2.1 THE ROLE OF MENTAL
SCHEMATA
IN CONSUMER SATISFACTION 67
3.2.2.2 THE ROLE OF HOPE IN CONSUMER SATISFACTION 69 3.2.3 THE
MODERATING ROLE OF CONTEXTUAL FACTORS IN CONSUMER SATISFACTION 71
3.2.3.1 PERSONALITY ORIENTATION AND META-MOTIVATIONAL DOMINANCE 72
3.2.3.2 PERSONAL INVOLVEMENT 77
4. METHODOLOGY 83
4.1 RESEARCH HYPOTHESES 84
4.2 STIMULI SELECTION 86
4.2.1 PRE-TEST 87
4.3 THE PILOT STUDY 90
4.3.1 THE LADDERING PROCEDURE 90
4.3.2 DATA COLLECTION 91
4.3.3 RESULTS OF THE PILOT STUDY 93
4.4 THE MAIN STUDY 99
4.4.1 PROCEDURE 100
4.4.2 RESULTS OF THE MAIN STUDY 105
VNI
IMAGE 3
5. RESEARCH IMPLICATIONS AND OPERATIONAL STRATEGIES
TO INCREASE CONSUMER SATISFACTION 129
5.1 CONTEXTUAL DETERMINANTS OF CONSUMER SATISFACTION 130 5.2
IMPLICATIONS 137
5.2.1 THEORETICAL IMPLICATIONS 138
5.2.2 MANAGERIAL IMPLICATIONS 141
5.3 LIMITATIONS AND FUTURE RESEARCH 145
REFERENCES 149
INDEX 171
IX
|
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| building | Verbundindex |
| bvnumber | BV039694196 |
| classification_rvk | QW 300 |
| ctrlnum | (OCoLC)739646725 (DE-599)DNB1013044983 |
| dewey-full | 658.8/343 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/343 |
| dewey-search | 658.8/343 |
| dewey-sort | 3658.8 3343 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV039694196 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T00:09:09Z |
| institution | BVB |
| isbn | 9783034306362 |
| language | English |
| lccn | 2011027062 |
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| physical | XXII, 173 S. graph. Darst. |
| publishDate | 2011 |
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| spelling | Peluso, Alessandro M. 1978- Verfasser (DE-588)102028451X aut Consumer satisfaction advancements in theory, modeling, and empirical findings Alessandro M. Peluso Bern ; Berlin [u.a.] Lang 2011 XXII, 173 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Methodologie (DE-588)4139716-2 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Marktforschung (DE-588)4037630-8 gnd rswk-swf Consumer satisfaction Consumer satisfactionxResearchxMethodology Marketing research Verbraucherzufriedenheit (DE-588)4129147-5 s Marktforschung (DE-588)4037630-8 s Methodologie (DE-588)4139716-2 s b DE-604 DE-601 pdf/application http://www.gbv.de/dms/zbw/663428513.pdf Inhaltsverzeichnis DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024542885&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Peluso, Alessandro M. 1978- Consumer satisfaction advancements in theory, modeling, and empirical findings Methodologie (DE-588)4139716-2 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Marktforschung (DE-588)4037630-8 gnd |
| subject_GND | (DE-588)4139716-2 (DE-588)4129147-5 (DE-588)4037630-8 |
| title | Consumer satisfaction advancements in theory, modeling, and empirical findings |
| title_auth | Consumer satisfaction advancements in theory, modeling, and empirical findings |
| title_exact_search | Consumer satisfaction advancements in theory, modeling, and empirical findings |
| title_full | Consumer satisfaction advancements in theory, modeling, and empirical findings Alessandro M. Peluso |
| title_fullStr | Consumer satisfaction advancements in theory, modeling, and empirical findings Alessandro M. Peluso |
| title_full_unstemmed | Consumer satisfaction advancements in theory, modeling, and empirical findings Alessandro M. Peluso |
| title_short | Consumer satisfaction |
| title_sort | consumer satisfaction advancements in theory modeling and empirical findings |
| title_sub | advancements in theory, modeling, and empirical findings |
| topic | Methodologie (DE-588)4139716-2 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Marktforschung (DE-588)4037630-8 gnd |
| topic_facet | Methodologie Verbraucherzufriedenheit Marktforschung |
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