Wetzels, M. G. M. (1998). Service quality in customer-employee relationships: An empirical study in the after-sales services context.
Chicago-Zitierstil (17. Ausg.)Wetzels, Martin G. M. Service Quality in Customer-employee Relationships: An Empirical Study in the After-sales Services Context. Maastricht, 1998.
MLA-Zitierstil (9. Ausg.)Wetzels, Martin G. M. Service Quality in Customer-employee Relationships: An Empirical Study in the After-sales Services Context. 1998.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.