Service quality in customer-employee relationships: an empirical study in the after-sales services context
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Buch |
| Sprache: | Undetermined |
| Veröffentlicht: |
Maastricht
1998
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| Schlagworte: | |
| Beschreibung: | VI, 177 S. graph. Darst. |
| ISBN: | 9090117717 |
Internformat
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| 100 | 1 | |a Wetzels, Martin G. M. |e Verfasser |4 aut | |
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| 264 | 1 | |a Maastricht |c 1998 | |
| 300 | |a VI, 177 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 502 | |a Maastricht, Univ., Diss., 1998 | ||
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Datensatz im Suchindex
| _version_ | 1804148492963151872 |
|---|---|
| any_adam_object | |
| author | Wetzels, Martin G. M. |
| author_facet | Wetzels, Martin G. M. |
| author_role | aut |
| author_sort | Wetzels, Martin G. M. |
| author_variant | m g m w mgm mgmw |
| building | Verbundindex |
| bvnumber | BV039639083 |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)760134385 (DE-599)BVBBV039639083 |
| discipline | Wirtschaftswissenschaften |
| format | Thesis Book |
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| id | DE-604.BV039639083 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T00:08:00Z |
| institution | BVB |
| isbn | 9090117717 |
| language | Undetermined |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-024489036 |
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| physical | VI, 177 S. graph. Darst. |
| publishDate | 1998 |
| publishDateSearch | 1998 |
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| spelling | Wetzels, Martin G. M. Verfasser aut Service quality in customer-employee relationships an empirical study in the after-sales services context Martin G. M. Wetzels Maastricht 1998 VI, 177 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Maastricht, Univ., Diss., 1998 Nachkaufmarketing (DE-588)4387564-6 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenbindung (DE-588)4384508-3 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätssicherung (DE-588)4126457-5 gnd rswk-swf Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Nachkaufmarketing (DE-588)4387564-6 s Qualitätsmanagement (DE-588)4219057-5 s Kundenmanagement (DE-588)4236865-0 s Beziehungsmanagement (DE-588)4326109-7 s DE-604 Qualitätssicherung (DE-588)4126457-5 s Kundenbindung (DE-588)4384508-3 s |
| spellingShingle | Wetzels, Martin G. M. Service quality in customer-employee relationships an empirical study in the after-sales services context Nachkaufmarketing (DE-588)4387564-6 gnd Kundenmanagement (DE-588)4236865-0 gnd Kundenbindung (DE-588)4384508-3 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Qualitätssicherung (DE-588)4126457-5 gnd Beziehungsmanagement (DE-588)4326109-7 gnd |
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| title | Service quality in customer-employee relationships an empirical study in the after-sales services context |
| title_auth | Service quality in customer-employee relationships an empirical study in the after-sales services context |
| title_exact_search | Service quality in customer-employee relationships an empirical study in the after-sales services context |
| title_full | Service quality in customer-employee relationships an empirical study in the after-sales services context Martin G. M. Wetzels |
| title_fullStr | Service quality in customer-employee relationships an empirical study in the after-sales services context Martin G. M. Wetzels |
| title_full_unstemmed | Service quality in customer-employee relationships an empirical study in the after-sales services context Martin G. M. Wetzels |
| title_short | Service quality in customer-employee relationships |
| title_sort | service quality in customer employee relationships an empirical study in the after sales services context |
| title_sub | an empirical study in the after-sales services context |
| topic | Nachkaufmarketing (DE-588)4387564-6 gnd Kundenmanagement (DE-588)4236865-0 gnd Kundenbindung (DE-588)4384508-3 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Qualitätssicherung (DE-588)4126457-5 gnd Beziehungsmanagement (DE-588)4326109-7 gnd |
| topic_facet | Nachkaufmarketing Kundenmanagement Kundenbindung Qualitätsmanagement Qualitätssicherung Beziehungsmanagement Hochschulschrift |
| work_keys_str_mv | AT wetzelsmartingm servicequalityincustomeremployeerelationshipsanempiricalstudyintheaftersalesservicescontext |