Social media, crisis communication, and emergency management: leveraging Web 2.0 technologies
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boca Raton, FL [u.a.]
CRC Press
2012
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XXVI, 307 S. Ill., graph. Darst., Kt. |
| ISBN: | 9781439853498 |
Internformat
MARC
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| 300 | |a XXVI, 307 S. |b Ill., graph. Darst., Kt. | ||
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Datensatz im Suchindex
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|---|---|
| adam_text | IMAGE 1
SOCIAL MEDIA,CRISIS
COMMUNICATION, AND EMERGENCY MANAGEMENT
LEVERAGINGWEB 2.0 TECHNOLOGIES
CONNIE M. WHITE
~CRC PRESS V TAYLOR & FRANCIS GROUP BOCA RATON LONDON NEW YORK CRC PRESS
IS AN IMPRINT OF THETAYLOR & FRANCIS GROUP, AN INFORMA BUSINESS
IMAGE 2
CONTENTS
PREFACE ACKNOWLEDGMENTS AUTHOR
CONTRIBUTORS
XIII XVII XXI XXIII
WHY SOCIALMEDIA?
INTRODUCTION I
WHAT ISSOCIALMEDIA? 9
WHO USESSOCIALMEDIA? 9
WHAT CAN SOCIALMEDIADO FOR PRACTITIONERS? 12
WHAT CONCERNS DO PRACTIONERSHAVEABOUT USINGSOCIALMEDIA? 16 WHAT DOES TOP
MANAGEMENTTHINK? 19
AN OUNCE OF PREVENTIONISWORTH A POUNDOF CURE 21
SIXSAFETYTIPSTO FOLLOWWHEN USINGSOCIALNETWORK SITES 21 TRASH IN,TRASHOUT
22
CHAPTER 2: DESIGNINGSOCIALMEDIASITESFOR EMERGENCYMANAGEMENTBACKTO BASICS
23
CHAPTER 3:SOCIALSITESFOR GROUP SUPPORT USINGFACEBOOK 23 CHAPTER 4:
INTRODUCTIONTO MICROBLOGGING USINGTWITTER 24 CHAPTER 5:
RELATIONSHIPS-TWITTERFOR TEAMSAND INFORMATIONEXCHANGE 24 CHAPTER 6:
COLLABORATIONAND DOCUMENTATION 24
CHAPTER 7: MAPPINGAND OPEN SOURCEDISASTER MANAGEMENTSYSTEMS 25 CHAPTER
8: OPEN SOURCESOFTWARE-THE BUILDING BLOCKSOF CUSTOMIZATION 26
CHAPTER 9: LAUNCHING AND TESTINGSOCIALMEDIA 26
ONSITE CONTRIBUTIONS 27
CASE STUDIES 27
EXERCISES 27
TECHNICALNOTES 28
FIVE-MINUTE TUTORIALS 28
SUMMARY 28
VII
IMAGE 3
CONTENTS
2 DESIGNINGSOCIALMEDIASITESFOR EMERGENCYMANAGEMENT: BACKTO BASICS 31
INTRODUCTION FUNCTIONSOF SOCIALMEDIA LEVELOF GOVERNMENT IDENTIFYGOALS
USER ROLESAND PERMISSIONS ADMINISTRATORS GUESTS PARTICIPANTS
OFFICERS
GROUPS KEYWORDSAND HASHTAGS DISABILITIES ANDVULNERABLEPOPULATIONS
COMPREHENSIVEEMERGENCYMANAGEMENTAPPROACH
CITIZENENGAGEMENT: TO USE OR NOT TO USE APPLICATIONS LOGINSAND PASSWORDS
CONCLUSION
EXERCISES SUMMARY
31 32 37 38
39 40 41 41
41 41 42 46 46
47 48 49 52
52 53
3 SOCIALSITESFOR GROUP SUPPORT:FACEBOOK
INTRODUCTION WHAT CAN SOCIALSITESDO TO SUPPORT GROUP COMMUNICATIONSAND
INFORMATIONSHARING? WHAT CAN FACEBOOKDO FOR PRACTITIONERS?
COMMUNICATION TYPESOF GROUP SUPPORT OPEN GROUPS CLOSEDGROUPS
SECRET GROUPS ONE-WAYOR TWO-WAYCOMMUNICATIONS? ONE-WAY TWO-WAY
CHAT CATEGORIZING WHAT SORT INFORMATIONDO YOUSHARE? WHAT CAN YOUDO AND
HOW DO YOUDO IT?
55
55
57 61 63 67
68 68 69 70
70 71 71 73
73 74
VIII
IMAGE 4
CONTENTS
GET DONATIONS HOW MUCHIS ENOUGH? SMARTTECHNOLOGY PARTNERING WITH WHOM TO
PARTNER?
PAVLOVAND NOTIFICATIONS CASE STUDY TALLADEGANATIONALSUPERSPEEDWAY
TWITTER
DISSEMINATIONOF USEFULINFORMATIONFROM EXPERTS FACEBOOK E-MAIL
MAPPINGINFORMATIONTHROUGH SOCIALMEDIA YOUTUBE CASE QUESTIONS
SUMMARY TUTORIAL VIDEO I VIDEO2 (STOPSSHORT, BUT CLOSE ENOUGH)
EXERCISES
76 78 79 81
81 82 83
83 85 87 88 88
90 91 93 93 94
95 95 95
4 TWITTER ANDMICROBLOGGING: THE BASICS
INTRODUCTION DEFINITIONS YOUHAVECREATED AN ACCOUNT,NOW WHAT? WHAT TO
TWEETABOUT?
WHAT TO TWEETABOUTFROM A PRACTITIONER SPOINTOF VIEW BESTPRACTICES TOO
MUCHTWEETINGISA TURN OFF TOO LITTLETWEETING
SAMESUBJECT ORGANIZINGTWEETS RETWEETING TECHNIQUEFOR REDUCINGTWEETS
GEOLOCATIONDEVICES NOAATWITTER CASE
CASE EXAMPLEEXERCISE TWEETTHE HEAT:A COLLABORATIVETRACKINGPROJECT RULES
97
97 98 99 103 104
106 106 107 107
108 108 110 114
114 117 117
118
IX
IMAGE 5
CONTENTS
EXERCISES 118
5 DESIGN STRATEGIES: TWITTER FOR TEAMS AND INFORMATION EXCHANGE 121
INTRODUCTION 121
CASE STUDY 130
CASE:STORM CHASERS 131
ONE-TO-MANY;MANY-TO-ONE 133
CASE:TWITTERFOR STORM CHASING 134
ORIGINALLOGOF TRANSACTIONSOF TEAM: 135
HOW CAN THE ORIGINALPRIOR TRANSCRIPTBE IMPLEMENTEDBY USINGTWITTER? 136
SIXTWITTER ACCOUNTSARE REQUIRED 136
FOLLOWING 137
HOWTWEETINGWOULD BE IMPLEMENTEDFOR THE CASE 137 ADDED BENEFITSTO THIS
PARTICULARCASE 142
CREATINGA FLOWDIAGRAMFOR CRISISCOMMUNICATIONS 144
COMPLEXGROUP SUPPORT 145
TWITTER ISOVER CAPACITY 146
SUMMARY 148
EXERCISES 148
6 COLLABORATION AND DOCUMENT MANAGEMENT 151
INTRODUCTION 151
COLLABORATION 155
SOCIALMEDIAREDUCESINFORMATIONOVERLOAD 156
GROUPS OF EXPERTS SHARINGINFORMATION 159
E-MAIL 161
TASKS 163
WORD FILES,PRESENTATIONS,AND SPREADSHEETS 164
OPEN OFFICE 164
GOOGLEDOCUMENTS,PRESENTATIONS,AND SPREADSHEETS 165 FORMSAND SPREADSHEETS
166
AN EXAMPLEFORMFOR RESOURCEAGGREGATION 168
SLIDESHARE 172
SKYPE 175
WIKIS 177
DOODLEAND SCHEDULING 178
QUESTIONPRO 181
X
IMAGE 6
CONTENTS
COLLABORATIVETOOLSAND COMMUNITYRESILIENCE2.0 183
HOWTO ENGAGEWITH THE PUBLIC 185
SUMMARY 187
ON BOOKWEBSITE:SMEMBOOK.COM 188
MANAGING DOCUMENTATIONFOR EMERGENCYMANAGEMENTPURPOSES 188
AUTHORSTREAMVIDEOLECTURE 188
FIVE-MINUTE TUTORIALS 188
EXERCISES 188
7 VISUALS,MAPPING, AND DISASTERMANAGEMENTSYSTEMS 191
INTRODUCTION 191
PHOTOGRAPHY 196
VIDEO 197
EQUIPMENT 199
WEBSITES 199
SHARING 200
PUBLISHING 200
POWERPOINTWITH NARRATION 205
JING 206
YOUTUBE 206
STREAMINGLIVEVIDEO 207
STATISTICS 207
KEYWORDS 208
MAPPING, COLLABORATION,AND COLLECTIVEINTELLIGENCE 209
GOOGLEMAPS 209
GOOGLEEARTH 210
COLLABORATIVEMAPPING 211
OPEN SOURCEAND COMMUNITIESOF PRACTICE 212
RHOK 212
CRISISMAPPERS 212
OPENSTREETMAPS 212
WIKIMAPIA 213
FREEWEB-BASEDDISASTER MANAGEMENTSYSTEMS 213
HAITIEARTHQUAKECASE STUDY 219
FREEAND OPEN SOURCE DISASTER MANAGEMENTSYSTEMS 220
USHAHIDI 220
SUMMARY 238
EXERCISES 239
TEAMASSIGNMENT 239
XI
IMAGE 7
CONTENTS
PART I:PAPER SUBMISSION 239
PART II:VIDEOSUBMISSION 239
PROBLEM 240
8 FREE AND OPEN SOURCESOFTWARE:THE BUILDING BLOCKSOF CUSTOMIZATION 241
INTRODUCTION 241
SUMMARY 265
9 TESTINGTHE SYSTEM:KNOWINGWHEN TO USE OR NOT USE SOCIALMEDIA 267
INTRODUCTION 267
AN ONLINESOCIALMEDIAEXERCISEIN EMERGENCYRESPONSE 268 SOMECHALLENGESOF
SOCIALMEDIA 281
AGGREGATINGINFORMATION 281
MARKETINGYOURSOCIALIDENTITIES 283
STAKEHOLDERACCEPTANCE 284
BESTPRACTICES,CONSIDERATIONS,AND OBSERVATIONS 284
CONSIDERTHE TECHSAVVYNESSOF POPULATION 284
SOMEBEST PRACTICES 285
CONCLUSION 287
BOOKONLINESITE EXTRAS-SMEMBOOK.COM 288
EXERCISE:CREATE A UNIFIEDSITE;AGGREGATINGINFORMATION 288
REFERENCES 291
INDEX 295
XII
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| spelling | White, Connie M. Verfasser aut Social media, crisis communication, and emergency management leveraging Web 2.0 technologies Connie M. White Boca Raton, FL [u.a.] CRC Press 2012 XXVI, 307 S. Ill., graph. Darst., Kt. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Soziale Software (DE-588)7550143-0 gnd rswk-swf World Wide Web 2.0 (DE-588)7548364-6 gnd rswk-swf Katastrophenmanagement (DE-588)4447164-6 gnd rswk-swf Katastrophenmanagement (DE-588)4447164-6 s Soziale Software (DE-588)7550143-0 s World Wide Web 2.0 (DE-588)7548364-6 s DE-604 SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024483527&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | White, Connie M. Social media, crisis communication, and emergency management leveraging Web 2.0 technologies Soziale Software (DE-588)7550143-0 gnd World Wide Web 2.0 (DE-588)7548364-6 gnd Katastrophenmanagement (DE-588)4447164-6 gnd |
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| title | Social media, crisis communication, and emergency management leveraging Web 2.0 technologies |
| title_auth | Social media, crisis communication, and emergency management leveraging Web 2.0 technologies |
| title_exact_search | Social media, crisis communication, and emergency management leveraging Web 2.0 technologies |
| title_full | Social media, crisis communication, and emergency management leveraging Web 2.0 technologies Connie M. White |
| title_fullStr | Social media, crisis communication, and emergency management leveraging Web 2.0 technologies Connie M. White |
| title_full_unstemmed | Social media, crisis communication, and emergency management leveraging Web 2.0 technologies Connie M. White |
| title_short | Social media, crisis communication, and emergency management |
| title_sort | social media crisis communication and emergency management leveraging web 2 0 technologies |
| title_sub | leveraging Web 2.0 technologies |
| topic | Soziale Software (DE-588)7550143-0 gnd World Wide Web 2.0 (DE-588)7548364-6 gnd Katastrophenmanagement (DE-588)4447164-6 gnd |
| topic_facet | Soziale Software World Wide Web 2.0 Katastrophenmanagement |
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