Academic interlibrary loan benchmarks:
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
[New York, N.Y.?]
Primary Research Group
2011
|
| Ausgabe: | 2011 ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 129 S. Ill. |
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Datensatz im Suchindex
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|---|---|
| adam_text | Academie Interlibrary
Loan Benchmarks,
2011
Edition
TABLE
OF
CONTENTS
TABLE OF
CONTENTS
........................................................................................................................1
LIST OF
TABLES
..................................................................................................................................6
THE QUESTIONNAIRE
.....................................................................................................................17
PARTICIPANTS
..................................................................................................................................22
SUMMARY OF MAIN FINDINGS
.....................................................................................................23
CHAPTER ONE: ILL SERVICES
......................................................................................................28
Question One: What has been the aggregate increase or decrease in traditional
interlibrary loan services over the past three years?
..............................................28
Question Two: To the best of your knowledge has the library performed a user
survey for your ILL services within the past four years?
.......................................30
Question Three: What are your average turnaround times for borrowing article
requests?
..............................................................................................................31
Question Four: What are your average turnaround times for borrowing book
requests?
..............................................................................................................32
Question Five: What are your average turnaround times for lending article
requests?
..............................................................................................................33
Question Six: What are your average turnaround times for lending book requests?
.....34
Question Seven: What are your average turnaround times for lending videos?
............35
Question Eight: What are your average turnaround times for borrowing videos?
........36
Question Nine: Is it routine practice in your department to first check to see if an
item is available at your own library before fulfilling an interlibrary loan
request?
................................................................................................................37
Question Ten: Estimate the percentage of interlibrary loan requests that you get
for books or book chapters that can actually be fulfilled with the resources
possessed by your college library
.........................................................................39
Question Eleven: Estimate the percentage of interlibrary loan requests that you
get for journal articles that can actually be fulfilled with the resources
possessed by your college library
.........................................................................41
Question Twelve: Estimate the percentage of interlibrary loan requests that you
get for non-journal periodical articles that can actually be fulfilled with the
resources possessed by your college library
..........................................................43
CHAPTER TWO: SHIPPING
.............................................................................................................45
Question Thirteen: How much did the library spend in the last year for which you
have records on shipping and courier fees related to interlibrary loan?
..................45
Academie Interlibrary
Loan Benchmarks,
2011
Edition
Question Fourteen: What criteria does your library use to determine the best
shipping method for your interlibrary loans?
........................................................47
Question Fifteen: What materials and resources does your courier service
distribute? Please explain
.....................................................................................50
Question Sixteen: What was your spending in the past year on US Mail (or other
National Mail Service if your college is not located in the USA) for
interlibrary loan?
..................................................................................................53
Question Seventeen: What was your spending in the past year on United Parcel
Service (UPS) for interlibrary loan?
.....................................................................55
Question Eighteen: What was your spending in the past year on Federal Express
for interlibrary loan?
.............................................................................................57
Question Nineteen: What was your spending in the past year on other carriers for
interlibrary loan?
..................................................................................................58
CHAPTER THREE: SPECIAL COLLECTIONS AND UNIQUE CIRCUMSTANCES
...................59
Question Twenty: What is the policy of your library on the interlibrary loan of
audiovisual materials, such as videorecordings, software, audiorecordings,
and other special materials, including maps, art work, rare materials, and so
on? If your library does not allow ILL of these materials, please explain the
reasons why
.........................................................................................................59
Question Twenty-one: Do any of your library s ebook licenses allow for
interlibrary loan?
..................................................................................................64
Question Twenty-two: Does your library do interlibrary loan with foreign
countries?
.............................................................................................................65
CHAPTER FOUR: IMPACT OF DIGITAL REPOSITORIES
..........................................................66
Question Twenty-three: Approximately what percentage of your library s
interlibrary loan requests for journal articles is fulfilled by downloading from
or referring patrons to institutional digital repositories?
........................................66
Question Twenty-four: Approximately what percentage of your library s
interlibrary loan requests for books is fulfilled by downloading from or
referring patrons to institutional digital repositories?
............................................68
Question Twenty-five: Approximately what percentage of your library s
interlibrary loan requests for articles from periodicals other than journal
articles is fulfilled by downloading from or referring patrons to institutional
digital repositories?
..............................................................................................70
Question Twenty-six: How would you describe the impact of the availability of
content through institutional digital repositories on your interlibrary loan
operations?
...........................................................................................................72
Question Twenty-seven: Which particular institutional digital repositories have
you found most useful in satisfying patron requests?
............................................75
Academie Interlibrary
Loan Benchmarks,
2011
Edition
Question Twenty-eight: If the use of institutional digital repositories has helped
you to reduce spending on interlibrary loan through reduced or eliminated
article fees and lower postal/transport costs, can you quantify these gains over
the past year?
.......................................................................................................77
CHAPTER FIVE: IMPACT OF
EBOOKS.........................................................................................78
Question Twenty-nine: Does your department procure
eBooks
for library patrons
that are not in your library s regular collection?
....................................................78
Question Thirty: Has your library partnered with any aggregator, publisher,
distributor or other supplier of
eBooks
to supply
eBooks
for limited periods of
time so that they might be suitable for interlibrary loan?
.......................................80
Question Thirty-one: How much did the interlibrary loan department spend to
borrow or otherwise procure
eBooks
specifically for the purpose of meeting
interlibrary loan requests?
....................................................................................82
Question Thirty-two: If your library has policies or is developing policies on the
use of
eBooks in
interlibrary loan then please describe your policies or plans
.......84
Question Thirty-three: As an educated guess, what percentage of your initial
interlibrary loan requests for books do you feel might be satisfied by reference
to Google Scholar, Google Books or other gratis
eBook
sites?
.............................86
CHAPTER SIX: STATE (OR PROVINCIAL) BORROWING NETWORKS.
..................................88
Question Thirty-four: Does your state have a state borrowing network?
......................88
Question Thirty-five: Does your library participate in the state borrowing
network?
..............................................................................................................89
Question Thirty-six: Does your library use state ILL/DD/EDD statistical reports
for any purposes?
.................................................................................................90
CHAPTER SEVEN: DEPARTMENTAL RESPONSIBILITY
...........................................................91
Question Thirty-seven: Are your library s interlibrary loan and document delivery
services performed largely by the same library unit or separate units?
..................91
Question Thirty-eight: Does the circulation department handle any part of
ILL/DD/EDD work?
............................................................................................93
Question Thirty-nine: Has the use of ILL automation changed over the last
5
years? Please explain, and describe the effect it has had on workflows and
staffing
.................................................................................................................94
CHAPTER EIGHT: CONTRACT TERMS
........................................................................................98
Question Forty: To the best of your knowledge has your library ever tried to
negotiate broader license terms for institutional and patron use of your digital
collections, specifically for interlibrary loan and
e-reserve
use?
............................98
Academie Interlibrary
Loan Benchmarks,
2011
Edition
Question Forty-one: If your library has made such efforts, about what percentage
of the time has your library been able to alter in any way the terms of
interlibrary loan so that they are in your view more favorable for the library?
.....100
CHAPTER NINE: WORKFLOW STUDIES
....................................................................................102
Question Forty-two: Has your ILL/DD/EDD unit performed workflow studies to
review practices and staffing?
.............................................................................102
Question Forty-three: If the library has performed workflow studies for ILL,
please describe the purposes of the studies, and outline what changes resulted
from them
..........................................................................................................104
CHAPTER TEN: PERSONNEL
........................................................................................................106
Question Forty-four: Does your interlibrary loan or document delivery department
require an MLS/MLIS librarian to supervise its operations?
...............................106
Question Forty-five: What is the total number of FTE positions in your
ILL/DD/EDD staff?
...........................................................................................108
Question Forty-six: How many full-time professionals (MLS) do you have on
your ILL/DD/EDD staff?
...................................................................................109
Question Forty-seven: How many full-time non-professionals do you have on
your ILL/DD/EDD staff?
...................................................................................110
Question Forty-eight: How many part-time professionals (MLS/MLIS) do you
have on your ILL/DD/EDD staff?
......................................................................111
Question Forty-nine: How many part-time non-professionals do you have on your
ILL/DD/EDD staff?
...........................................................................................112
Question Fifty: How many student workers do you have on your ILL/DD/EDD
staff?
..................................................................................................................113
Question Fifty-one: How many other types of workers (not mentioned above) do
you have on your ILL/DD/EDD staff?
................................................................114
CHAPTER ELEVEN: BUDGETS
&
FEES
.......................................................................................115
Question Fifty-two: Does your library charge fees for any portion of Interlibrary
Loan, Document Delivery, or Electronic Document Delivery? Please explain
what fees are charged, and why
..........................................................................115
Question Fifty-three: What is your approximate current annual budget for
ILL/DD/EDD operations, excluding staff costs, but including automation
costs, copyright costs, material costs, and other operating costs?
........................118
Question Fifty-four: What has been your percentage change in your budget over
the past year?
.....................................................................................................120
Question Fifty-five: What do you expect will be the percentage change in your
budget over the next year?
..................................................................................121
Academie Interlibrary
Loan Benchmarks,
2011
Edition
Question Fifty-six: What were total annual fee revenues in the past year for
ILL/EDD/DD?
...................................................................................................122
Question Fifty-seven: Which answer best describes library management s
expectations for covering costs of ILL/DD/EDD services?
.................................123
CHAPTER TWELVE: DISTANCE LEARNING AND ILL
.............................................................125
Question Fifty-eight: If your college has a distance learning program of any kind,
approximately what percentage of your library s interlibrary loan request
volume (from other institutions to your library) is accounted for by requests
from your colleges distance learning students or instructors?
..............................125
Question Fifty-nine: Please comment on how, or if, your institution s distance
learning programs have affected your ILL/DD/EDD operations and statistics
.....127
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