Outsourcing Professional Body of Knowledge OPBOK Version 10:
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Zaltbommel
Van Haren Publoshing
2015
|
| Ausgabe: | second edition |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVI, 381 Seiten Illustrationen |
| ISBN: | 9789401800006 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
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| 003 | DE-604 | ||
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| 007 | t | ||
| 008 | 110902s2015 a||| |||| 00||| eng d | ||
| 020 | |a 9789401800006 |9 978-94018-0000-6 | ||
| 035 | |a (OCoLC)751024868 | ||
| 035 | |a (DE-599)BVBBV039560925 | ||
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| 245 | 1 | 0 | |a Outsourcing Professional Body of Knowledge OPBOK Version 10 |c compiled by International Association of Outsourcing Professionals ; copy editor: Jane Chittenden |
| 250 | |a second edition | ||
| 264 | 1 | |a Zaltbommel |b Van Haren Publoshing |c 2015 | |
| 264 | 4 | |c © 2014 | |
| 300 | |a XVI, 381 Seiten |b Illustrationen | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 0 | 7 | |a Strategie |0 (DE-588)4057952-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Outsourcing |0 (DE-588)4127582-2 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Outsourcing |0 (DE-588)4127582-2 |D s |
| 689 | 0 | 1 | |a Strategie |0 (DE-588)4057952-9 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Chittenden, Jane |0 (DE-588)101522752X |4 edt | |
| 710 | 2 | |a International Association of Outsourcing Professionals |e Sonstige |0 (DE-588)16330933-4 |4 oth | |
| 776 | 0 | 8 | |i Erscheint auch als |n Onlineausgabe |z 978-94-018-0521-6 |
| 856 | 4 | 2 | |m Digitalisierung UB Bamberg |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024412592&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-024412592 | ||
Datensatz im Suchindex
| _version_ | 1804148385600503808 |
|---|---|
| adam_text | Vil
Contents
1
Defining and communicating outsourcing as a management practice
1
1.1.
Standards
2
1.2.
What is Outsourcing?
4
1.3.
Why Organizations Outsource
6
1.4.
Outsourcing versus Shared Services
10
1.5.
Creating an overall business model
12
1.6.
Outsourcing versus offshoring
16
1.7.
Overcoming outsourcing s challenges
20
1.8.
The outsourcing professional
23
1.9.
List of key terms
32
1.10.
List of templates
33
1.11.
Additional references
33
2
Developing and managing an organization s end-to-end process for outsourcing
39
2.1
Standards
40
2.2
Sourcing alternatives
41
2.3
The process of outsourcing: stages and components
42
2.4
The Outsourcing Business Plan
46
2.5
Organizational capability assessment
47
2.6
Other feasibility assessments
48
2.7
List of key terms
49
2.8
List of templates
49
2.9
Additional references
49
3
Integrating outsourcing into an organization s business strategy and operations
53
3.1
Standards
54
3.2
A strategic approach to outsourcing
55
3.3
Outsourcing Decision Matrix
59
3.4
Change management
62
3.5
Stakeholder analysis
64
3.6
Communication with stakeholders
65
3.7
Managing outsourcing risks
69
3.8
Scoping outsourcing opportunities
72
3.9
Prioritizing outsourcing opportunities
73
3.10
Special considerations: governmental/ industry regulations and certifications
74
3.11
Special considerations: outsourcing at the customer interface
76
VIII
3.12
List of key terms
77
3.13
List of templates
77
3.14
Additional references
78
4
Creating, leading and sustaining high-performance outsourcing project teams
81
4.1
Standards
82
4.2
Skills required for the outsourcing project team
82
4.3
Outsourcing process teams
83
4.4
Outsourcing project leadership
85
4.5
Outsourcing project team management
86
4.6
List of key terms
89
4.7
List of templates
89
4.8
Additional references
89
5
Developing and communicating outsourcing business requirements
91
5.1
Standards
92
5.2
Objectives
93
5.3
Defining requirements
94
5.4
Baselining current costs
95
5.5
Defining critical success factors
95
5.6
Communicating requirements: RFIs, RFQs and RFPs
97
5.7
The RFP process
100
5.8
Alternatives to the RFP
101
5.9
Appropriateness of documents
101
5.10
List of key terms
102
5.11
List of templates
103
5.12
Additional references
103
6
Selecting outsourcing service providers
105
6.1
Standards
106
6.2
Provider selection process: initialization
106
6.3
Provider selection process
106
6.4
Identifying potential providers
107
6.5
Assessing providers
108
6.6
Scoring and selecting service providers
110
6.7
Selecting offshore providers
113
6.8
List of key terms
114
6.9
List of templates
115
6.10
Additional references
115
IX
7
Developing the outsourcing financial case and pricing
117
7.1
Standards
118
7.2
Capturing current costs
119
7.3
Pricing and price levels
123
7.4
Understanding how a provider develops pricing
126
7.5
Management presentation of baseline and benefits
127
7.6
Projecting outsourcing s benefits
128
7.7
List of key terms
130
7.8
List of templates
130
7.9
Additional references
130
8
Contracting and negotiating for outsourcing
133
8.1
Standards
134
8.2
Contracting
135
8.3
Forms of contract for multi-process; multi-provider services
137
8.4
Negotiating
139
8.5
Common areas of negotiation
140
8.6
List of key terms
144
8.7
List of templates
144
8.8
Additional references
144
9
Managing the transition to an outsourced environment
147
9.1
Standards
148
9.2.
Transition management
148
9.3
Developing and managing the outsourcing transition plan
150
9.4
Managing outsourcing s impact on the organization
152
9.5
Outsourcing communications plans
155
9.6
Knowledge management
156
9.7
List of key terms
158
9.8
List of templates
159
9.9
Additional references
159
10
Outsourcing governance
163
10.1
Standards
164
10.2
Outsourcing governance planning and set-up
165
10.3
Outsourcing governance: performance management
170
10.4
Outsourcing governance: management systems and tools
171
10.5
Outsourcing governance: continuous improvement
177
10.6
Assessing outsourcing process maturity
179
10.7
List of key terms
10.8
List of templates
10.9
Article on governance
10.10
Additional references
180
180
180
181
Appendix A Glossary of outsourcing terms
183
Appendix
В
Templates
193
Appendix
С
The common business process framework
297
Appendix
D
Outsourcing professional skills
301
Appendix
E Code
of ethical and business practice standards for
outsourcing professionals
307
Appendix
F
Common contract terms and general guidelines for application
313
Appendix
G
The Global Outsourcing
100
and the World s Best
Outsourcing Advisors
317
Appendix
H
Reference article on governance
319
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| id | DE-604.BV039560925 |
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| indexdate | 2024-07-10T00:06:18Z |
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| isbn | 9789401800006 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-024412592 |
| oclc_num | 751024868 |
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| owner_facet | DE-473 DE-BY-UBG |
| physical | XVI, 381 Seiten Illustrationen |
| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | Van Haren Publoshing |
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| spelling | Outsourcing Professional Body of Knowledge OPBOK Version 10 compiled by International Association of Outsourcing Professionals ; copy editor: Jane Chittenden second edition Zaltbommel Van Haren Publoshing 2015 © 2014 XVI, 381 Seiten Illustrationen txt rdacontent n rdamedia nc rdacarrier Strategie (DE-588)4057952-9 gnd rswk-swf Outsourcing (DE-588)4127582-2 gnd rswk-swf Outsourcing (DE-588)4127582-2 s Strategie (DE-588)4057952-9 s DE-604 Chittenden, Jane (DE-588)101522752X edt International Association of Outsourcing Professionals Sonstige (DE-588)16330933-4 oth Erscheint auch als Onlineausgabe 978-94-018-0521-6 Digitalisierung UB Bamberg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024412592&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Outsourcing Professional Body of Knowledge OPBOK Version 10 Strategie (DE-588)4057952-9 gnd Outsourcing (DE-588)4127582-2 gnd |
| subject_GND | (DE-588)4057952-9 (DE-588)4127582-2 |
| title | Outsourcing Professional Body of Knowledge OPBOK Version 10 |
| title_auth | Outsourcing Professional Body of Knowledge OPBOK Version 10 |
| title_exact_search | Outsourcing Professional Body of Knowledge OPBOK Version 10 |
| title_full | Outsourcing Professional Body of Knowledge OPBOK Version 10 compiled by International Association of Outsourcing Professionals ; copy editor: Jane Chittenden |
| title_fullStr | Outsourcing Professional Body of Knowledge OPBOK Version 10 compiled by International Association of Outsourcing Professionals ; copy editor: Jane Chittenden |
| title_full_unstemmed | Outsourcing Professional Body of Knowledge OPBOK Version 10 compiled by International Association of Outsourcing Professionals ; copy editor: Jane Chittenden |
| title_short | Outsourcing Professional Body of Knowledge OPBOK Version 10 |
| title_sort | outsourcing professional body of knowledge opbok version 10 |
| topic | Strategie (DE-588)4057952-9 gnd Outsourcing (DE-588)4127582-2 gnd |
| topic_facet | Strategie Outsourcing |
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