Holdings: Managing successful it outsourcing relationships

Managing successful it outsourcing relationships:

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Bibliographic Details
Main Authors:	Gottschalk, Petter 1950- (Author), Solli-Sæther, Hans (Author)
Format:	Book
Language:	English
Published:	Hershey, PA [u.a.] IRM Press 2006
Subjects:	Informationsmanagement Outsourcing
Online Access:	Inhaltsverzeichnis
Physical Description:	X, 301 S.
ISBN:	1591407605 1591407613 1591407621

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MARC


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adam_text	Managing Successful IT Outsourcing Relationships Table of Contents Foreword ....................................................................................................................... vii Preface ..........................................................................................................................ix Chapter I. Introduction ...................................................................................................1 Three International-Based Research Case Studies ..........................................4 Chapter II. IT Outsourcing ..........................................................................................6 Transformational Outsourcing ..........................................................................7 Outsourcing Decisions ....................................................................................10 IT Outsourcing Markets ..................................................................................10 Business Application Outsourcing ................................................................12 Business Process Outsourcing .......................................................................14 Maturity .............................................................................................................15 Innovation Diffusion ........................................................................................18 Outsourcing Definitions ..................................................................................19 Business Example: Offshore Insurance Business Process Outsourcing ......................................................................................................24 Business Example: Ministry of Children and Family Affairs .........................25 Case Study: Total Outsourcing Keeping a Strong In-house Group .................................................................................................................26 Chapter III. Some Fundamental Perspectives .............................................................28 Value Configurations ........................................................................................28 E-Business Infrastructure ................................................................................38 Vendor Value Proposition .................................................................................52 IT Function Organization .................................................................................57 Outsourcing Performance ................................................................................58 Successful Relationships .................................................................................60 Outsourcing Opportunities ..............................................................................60 Outsourcing Threats ........................................................................................62 Business Example: NetCom ..............................................................................68 Business Example: DuPont ...............................................................................69 Case Study: The Largest Buy-Out in Europe .................................................70 Chapter IV. IT Outsourcing Theories ........................................................................71 Transaction Cost Theory .................................................................................71 Neoclassical Economic Theory .......................................................................77 Contractual Theory ..........................................................................................78 Theory of Core Competencies .........................................................................85 Agency Theory .................................................................................................89 Resource-Based Theory ..................................................................................91 Partnership and Alliance Theory ...................................................................105 Relational Exchange Theory ..........................................................................108 Stakeholder Theory ........................................................................................112 Theory of Firm Boundaries ............................................................................114 Social Exchange Theory .................................................................................117 Comparison of Theories .................................................................................120 Business Example: British Aerospace ...........................................................120 Business Example: North Cape Minerals ......................................................124 Case Study: A Global Deal .............................................................................125 Chapter V.Enter Strategy ........................................................................................127 Distinctive IT Nature ......................................................................................127 Sourcing Alternatives ....................................................................................129 Global Outsourcing ........................................................................................136 Strategic IT Planning ......................................................................................140 Project Management ......................................................................................147 Conclusions ....................................................................................................152 Case Studies: Enter Strategies .......................................................................152 Chapter VI. Phases and Activities ............................................................................155 Phase 1 : Vision ................................................................................................155 Phase 2: Evaluation ........................................................................................156 Phase 3: Negotiation ......................................................................................157 Phase 4: Transition .........................................................................................158 Phase 5: Improvement ....................................................................................159 Phase 6: Mature ..............................................................................................162 Winner s Curse ...............................................................................................163 Conclusions ....................................................................................................164 Case Studies: Relationship Phases ...............................................................164 Chapter VII. Contract Development ..........................................................................168 Contract Structure ..........................................................................................168 Asset Transfer ................................................................................................170 Risk Sharing ......................................................,.....„......................................171 Technology Upgrading ..................................................................................172 Contract Duration ...........................................................................................173 Due Diligence ..................................................................................................174 Outsourcing Relationships ............................................................................175 Relationship Management .............................................................................176 Fee Arrangements ...........................................................................................177 Dispute Resolution .........................................................................................178 Public Sector ..................................................................................................180 Conclusions ....................................................................................................180 Case Studies: Contract Development and Management .............................181 Chapter VIII. Personnel Issues .................................................................................184 Reduction in IT Staff ......................................................................................184 Employment Protection ..................................................................................185 Pension Considerations .................................................................................186 Predictors of Persistent Stakeholder Expectations ......................................187 Persistence in Managerial Expectations .......................................................195 Transplant Perception of Role .......................................................................201 Conclusions ....................................................................................................202 Case Studies: Transferor IT Employees .......................................................203 ChapterlX-GovernanceStructures .........................................................................205 Perspectives on Governance .........................................................................205 Interaction Approach .....................................................................................212 Management Control Systems .......................................................................215 Performance Measurement .............................................................................218 Partnering Relationships ................................................................................222 Partnership Quality .........................................................................................223 Stakeholders ...................................................................................................227 Hard and Soft Sides ........................................................................................228 The IT Outsourcing Governance Model .......................................................230 Conclusions ....................................................................................................235 Case Studies: Governance Structures ...........................................................236 Chapter X. Costs, Benefits, and Risks .....................................................................239 Production and Transaction Economies .......................................................239 Hidden Costs ..................................................................................................244 Contract Termination Costs ...........................................................................246 Benefits ...........................................................................................................247 Strategic Risk Behavior ..................................................................................249 Conclusions ....................................................................................................251 Case Studies: Outsourcing Costs .................................................................252 Chapter XL Knowledge Management ........................................................................254 Intellectual Capital Management ...................................................................254 Vendor Value Proposition ...............................................................................258 Business Process Management .....................................................................259 Knowledge Management Technology ..........................................................260 Stages of Technology Growth .......................................................................263 Conclusions ....................................................................................................269 Case Studies: Retained Skills .........................................................................269 Chapter XILExit Strategy .........................................................................................271 Think Exit ........................................................................................................271 Strategic Outsourcing Termination ...............................................................273 Contract Termination ......................................................................................274 Exit Management ............................................................................................276 Project Management ......................................................................................278 Conclusions ....................................................................................................281 Case Studies: Exit Strategy ............................................................................282 Conclusions ...............................................................................................................283 References ................................................................................................................286 About the Authors .....................................................................................................298 Index ........................................................................................................................299
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title	Managing successful it outsourcing relationships
title_auth	Managing successful it outsourcing relationships
title_exact_search	Managing successful it outsourcing relationships
title_full	Managing successful it outsourcing relationships Petter Gottschalk and Hans Solli-Saether
title_fullStr	Managing successful it outsourcing relationships Petter Gottschalk and Hans Solli-Saether
title_full_unstemmed	Managing successful it outsourcing relationships Petter Gottschalk and Hans Solli-Saether
title_short	Managing successful it outsourcing relationships
title_sort	managing successful it outsourcing relationships
topic	Informationsmanagement (DE-588)4114012-6 gnd Outsourcing (DE-588)4127582-2 gnd
topic_facet	Informationsmanagement Outsourcing
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