Managing successful it outsourcing relationships:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Hershey, PA [u.a.]
IRM Press
2006
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | X, 301 S. |
| ISBN: | 1591407605 1591407613 1591407621 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804148385490403328 |
|---|---|
| adam_text | Managing Successful IT
Outsourcing Relationships
Table of Contents
Foreword
.......................................................................................................................
vii
Preface
..........................................................................................................................ix
Chapter I. Introduction
...................................................................................................1
Three International-Based Research Case Studies
..........................................4
Chapter II. IT Outsourcing
..........................................................................................6
Transformational Outsourcing
..........................................................................7
Outsourcing Decisions
....................................................................................10
IT Outsourcing Markets
..................................................................................10
Business Application Outsourcing
................................................................12
Business Process Outsourcing
.......................................................................14
Maturity
.............................................................................................................15
Innovation Diffusion
........................................................................................18
Outsourcing Definitions
..................................................................................19
Business Example: Offshore Insurance Business Process
Outsourcing
......................................................................................................24
Business Example: Ministry of Children and Family Affairs
.........................25
Case Study: Total Outsourcing Keeping a Strong In-house
Group
.................................................................................................................26
Chapter III. Some Fundamental Perspectives
.............................................................28
Value Configurations
........................................................................................28
E-Business Infrastructure
................................................................................38
Vendor Value Proposition
.................................................................................52
IT Function Organization
.................................................................................57
Outsourcing Performance
................................................................................58
Successful Relationships
.................................................................................60
Outsourcing Opportunities
..............................................................................60
Outsourcing Threats
........................................................................................62
Business Example: NetCom
..............................................................................68
Business Example: DuPont
...............................................................................69
Case Study: The Largest Buy-Out in Europe
.................................................70
Chapter IV. IT Outsourcing Theories
........................................................................71
Transaction Cost Theory
.................................................................................71
Neoclassical Economic Theory
.......................................................................77
Contractual Theory
..........................................................................................78
Theory of Core Competencies
.........................................................................85
Agency Theory
.................................................................................................89
Resource-Based Theory
..................................................................................91
Partnership and Alliance Theory
...................................................................105
Relational Exchange Theory
..........................................................................108
Stakeholder Theory
........................................................................................112
Theory of Firm Boundaries
............................................................................114
Social Exchange Theory
.................................................................................117
Comparison of Theories
.................................................................................120
Business Example: British Aerospace
...........................................................120
Business Example: North Cape Minerals
......................................................124
Case Study: A Global Deal
.............................................................................125
Chapter V.Enter Strategy
........................................................................................127
Distinctive IT Nature
......................................................................................127
Sourcing Alternatives
....................................................................................129
Global Outsourcing
........................................................................................136
Strategic IT Planning
......................................................................................140
Project Management
......................................................................................147
Conclusions
....................................................................................................152
Case Studies: Enter Strategies
.......................................................................152
Chapter VI. Phases and Activities
............................................................................155
Phase
1 :
Vision
................................................................................................155
Phase
2:
Evaluation
........................................................................................156
Phase
3:
Negotiation
......................................................................................157
Phase
4:
Transition
.........................................................................................158
Phase
5:
Improvement
....................................................................................159
Phase 6:
Mature
..............................................................................................162
Winner s
Curse
...............................................................................................163
Conclusions
....................................................................................................164
Case Studies: Relationship Phases
...............................................................164
Chapter
VII.
Contract Development
..........................................................................168
Contract Structure
..........................................................................................168
Asset Transfer
................................................................................................170
Risk Sharing
......................................................,.....„......................................171
Technology Upgrading
..................................................................................172
Contract Duration
...........................................................................................173
Due Diligence
..................................................................................................174
Outsourcing Relationships
............................................................................175
Relationship Management
.............................................................................176
Fee Arrangements
...........................................................................................177
Dispute Resolution
.........................................................................................178
Public Sector
..................................................................................................180
Conclusions
....................................................................................................180
Case Studies: Contract Development and Management
.............................181
Chapter
VIII.
Personnel Issues
.................................................................................184
Reduction in IT Staff
......................................................................................184
Employment Protection
..................................................................................185
Pension Considerations
.................................................................................186
Predictors of Persistent Stakeholder Expectations
......................................187
Persistence in Managerial Expectations
.......................................................195
Transplant Perception of Role
.......................................................................201
Conclusions
....................................................................................................202
Case Studies: Transferor IT Employees
.......................................................203
ChapterlX-GovernanceStructures
.........................................................................205
Perspectives on Governance
.........................................................................205
Interaction Approach
.....................................................................................212
Management Control Systems
.......................................................................215
Performance Measurement
.............................................................................218
Partnering Relationships
................................................................................222
Partnership Quality
.........................................................................................223
Stakeholders
...................................................................................................227
Hard and Soft Sides
........................................................................................228
The IT Outsourcing Governance Model
.......................................................230
Conclusions
....................................................................................................235
Case Studies: Governance Structures
...........................................................236
Chapter X. Costs, Benefits, and Risks
.....................................................................239
Production and Transaction Economies
.......................................................239
Hidden Costs
..................................................................................................244
Contract Termination Costs
...........................................................................246
Benefits
...........................................................................................................247
Strategic Risk Behavior
..................................................................................249
Conclusions
....................................................................................................251
Case Studies: Outsourcing Costs
.................................................................252
Chapter XL Knowledge Management
........................................................................254
Intellectual Capital Management
...................................................................254
Vendor Value Proposition
...............................................................................258
Business Process Management
.....................................................................259
Knowledge Management Technology
..........................................................260
Stages of Technology Growth
.......................................................................263
Conclusions
....................................................................................................269
Case Studies: Retained Skills
.........................................................................269
Chapter XILExit Strategy
.........................................................................................271
Think Exit
........................................................................................................271
Strategic Outsourcing Termination
...............................................................273
Contract Termination
......................................................................................274
Exit Management
............................................................................................276
Project Management
......................................................................................278
Conclusions
....................................................................................................281
Case Studies: Exit Strategy
............................................................................282
Conclusions
...............................................................................................................283
References
................................................................................................................286
About the Authors
.....................................................................................................298
Index
........................................................................................................................299
|
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| indexdate | 2024-07-10T00:06:18Z |
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| isbn | 1591407605 1591407613 1591407621 |
| language | English |
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| physical | X, 301 S. |
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| spelling | Gottschalk, Petter 1950- Verfasser (DE-588)140588809 aut Managing successful it outsourcing relationships Petter Gottschalk and Hans Solli-Saether Hershey, PA [u.a.] IRM Press 2006 X, 301 S. txt rdacontent n rdamedia nc rdacarrier Informationsmanagement (DE-588)4114012-6 gnd rswk-swf Outsourcing (DE-588)4127582-2 gnd rswk-swf Informationsmanagement (DE-588)4114012-6 s Outsourcing (DE-588)4127582-2 s DE-604 Solli-Sæther, Hans Verfasser aut Digitalisierung UB Bamberg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024412532&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Gottschalk, Petter 1950- Solli-Sæther, Hans Managing successful it outsourcing relationships Informationsmanagement (DE-588)4114012-6 gnd Outsourcing (DE-588)4127582-2 gnd |
| subject_GND | (DE-588)4114012-6 (DE-588)4127582-2 |
| title | Managing successful it outsourcing relationships |
| title_auth | Managing successful it outsourcing relationships |
| title_exact_search | Managing successful it outsourcing relationships |
| title_full | Managing successful it outsourcing relationships Petter Gottschalk and Hans Solli-Saether |
| title_fullStr | Managing successful it outsourcing relationships Petter Gottschalk and Hans Solli-Saether |
| title_full_unstemmed | Managing successful it outsourcing relationships Petter Gottschalk and Hans Solli-Saether |
| title_short | Managing successful it outsourcing relationships |
| title_sort | managing successful it outsourcing relationships |
| topic | Informationsmanagement (DE-588)4114012-6 gnd Outsourcing (DE-588)4127582-2 gnd |
| topic_facet | Informationsmanagement Outsourcing |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024412532&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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