Managing cross-cultural communication: principles and practice
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Basingstoke
Palgrave Macmillan
2011
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | "An accessible and lively introduction to the management of cross-cultural communication for undergraduate and graduate business students. Drawing on the latest research and incorporating the author's own extensive experience of working in different cultural settings, it addresses the core theory and practice. An essential course companion"-- Provided by publisher. Includes bibliographical references and index |
| Beschreibung: | XXII, 369 S. graph. Darst. |
| ISBN: | 9780230249530 |
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| 500 | |a Includes bibliographical references and index | ||
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| adam_text | Titel: Managing cross-cultural communication
Autor: Maude, Barry
Jahr: 2011
Contents
List of figures xvii
Preface xviii
Acknowledgements xxii
Part 1 Principles
1 What is culture? 3
Introduction 3
The meaning of culture 4
Definitions and concepts 4
Categorizations of culture 5
Emic and eric approaches 5
Surface and deep-level aspects of a culture 6
Varieties of culture 6
National cultures 6
Importance of national culture 7
Hierarchy of national cultures 7
Hofstede s survey of national cultures 8
Comparisons between cultures 8
Hofstede s contribution 10
Shortcomings of the Hofstede model 10
Groups of cultures 11
GLOBE and Schwartz surveys 11
Other types of culture 12
Regional cultures 12
Tight and loose cultures 12
High-context/low-context cultures 13
Ethnic cultures 13
Collectivist cultures 14
Subcultures 15
Central tendencies 15
Multicultural societies 16
Assimilation or multiculturalism? 16
Communication problems of minority groups 17
Oscillation between cultures 17
International culture 18
Industrialization link 18
Traditional v liberal 18
Language and cultural imperialism 19
Why cultures change 19
Pace of cultural change 19
Examples of types of cultural change 20
Human agency: triggers of cultural change 21
Personal value-change 21
Job mobility and changing norms 22
Cultural change generates new organisational forms 22
Meme theory 23
Cultural evolution theory 24
Key points 24
Questions for discussion and written assignments 25
Bibliography 25
Cultural values in business and society 32
Introduction 32
How values define culture 33
What are values? 33
Resistant to change 34
How values are weakened 34
Different value systems 35
Clashing communicative values 36
Values and perception 36
Value variations 37
Culture-specific values 37
Universal values 37
Ethnocentric values 38
Cultural imperialism 38
Managerial values 38
National culture and management style 38
How managers perform their jobs 39
Japanese managerial values 39
Managerial values in European countries 40
French and British managerial values 41
Organisational values 42
Organisational culture 42
Measuring organisational culture 43
Clashing organisational cultures 44
Organisational subcultures 45
Ethical values 45
Standards of conduct in international business 45
Clashing ethical values and practices 46
Honest and dishonest communication 47
Expatriate business conduct 48
Ethical leadership 48
Corporate social responsibility 49
Responsibility of multinational companies 49
International solutions 49
The Global Compact 50
China s CSR initiative 50
Key points 52
Questions for discussion and written assignments 53
Bibliography 53
Language matters 58
Introduction 58
Language choice 59
Impact on attitudes and behaviour 59
Effects on perception 60
Strengths and weaknesses of a language 61
Uniqueness of each language 61
French and German languages 61
Japanese language 62
Arabic language 63
Use of a lingua franca 63
Miscommunication 64
Misinterpretations in cross-cultural interactions 64
Miscommunication: causes and effects 65
Miscommunication repair 65
Miscommunication in the workplace 66
Communication distortions 68
Types of distortion in cross-cultural
communication 68
Power distortion 68
Entrenched distortion 69
Strategic distortion 69
Systematic distortion 69
Arrested communication 70
Noise in cross-cultural communication 71
Information theory and noise 71
Cultural noise 71
Noise-free communication 72
Exchange relationships 72
Ambiguity in cross-cultural communication 73
Conversational inference 73
Grammar and vocabulary problems 74
Cross-cultural communication competence 74
What is it? 74
Speech accommodation 75
Language and power 76
Unequal communication 76
Cultural aggression 77
Position of indigenous languages 77
Rise of the English language 78
Key points 78
Questions for discussion and written assignments 80
Bibliography 80
Nonverbal aspects of cross-cultural communication 84
Introduction 84
Nonverbal communication in business 85
Cross-cultural business communication 85
Function of nonverbal communication 86
Spontaneous, believable 87
Clear messages 88
Micromessages in the workplace 88
Nonverbal communication competence 90
Understanding cultural difference 91
Cultural factors 91
Local brands 91
Potential pitfalls 92
Misinterpretation risk 93
National variations 93
Universal nonverbal behaviours 94
Functions of nonverbal communication 95
Range of functions 95
Facilitating social interaction 96
Managing the cues of interaction 96
Expressing emotions 97
Expressing interpersonal attitudes 99
Self-presentation 99
Rituals 100
Types of nonverbal behaviour 101
Proxemics (spatial distance) 101
Facial expressions 101
Gestures 102
Gaze 103
Touch 103
Dress 104
Handshake 104
Posture/body movements 105
Silence 105
Paralanguage 106
Key points 106
Questions for discussion and written assignments 108
Bibliography 108
Prejudice and stereotypes 112
Introduction 112
What is prejudice? 113
Prejudice in business 113
Prejudice in everyday life 113
Targets of prejudice 114
Blatant and subtle prejudice 115
Stigma 115
Ethnocentrism 116
Ethnocentric communication 116
Xenophobia 117
Cultural relativism: antidote to ethnocentrism 117
Relevant theories 118
Range of approaches 118
Authoritarian personality theory 118
Scapegoat theory 119
Social identity theory 119
Realistic conflict theory 120
Prejudice in a cross-cultural context 120
Types of prejudice 120
Prejudice towards foreigners 120
Prejudice towards minority groups 121
Prejudice in the workplace 122
Racial prejudice 123
Religious prejudice 125
Can prejudice be unlearned? 127
Intergroup conflict 127
Realistic conflict in Australia 127
Realistic conflict in southern Africa 128
Reducing intergroup prejudice 129
Conflict resolution mechanisms 130
How stereotypes affect communication 131
Function of stereotypes 131
Initial communication 131
Follow-up communication 132
Distorting effect of stereotypes 132
Hostile national stereotypes 133
Hostile racial stereotypes 133
Can stereotypes be undermined? 134
Key points 134
Questions for discussion and written assignments 136
Bibliography 136
Part 2 Practice
Expatriate performance 145
Introduction 145
Expatriates 146
Who are they? 146
Female expatriates 147
International managers 148
The expatriate brand is changing 149
Multicultural project teams 149
Use of expatriates 150
Expatriate assignments 151
Wide-ranging 151
Professional competence, managerial
ability 151
Technology transfer 152
The role of appropriate technology 152
Managing and motivating local employees 153
Inappropriate management techniques 155
Motivating Egyptian employees 156
Expatriate management styles 158
Participative style 158
Laissez-faire style 159
Paternalistic style 159
National styles 159
Measuring expatriate performance 160
Success factors 160
Knowledge transfer 161
Effective training of local staff 163
Establishing communication links with parent
company
Overcoming information difficulties 164
Dealing with ethical dilemmas 165
Expatriate selection 166
Selection procedures 166
Global succession planning 166
Unsophisticated selection methods 167
Expatriate qualities 168
Local language skills 169
Assessment tools 170
Selection of female expatriates 170
Key points 171
Questions for discussion and written assignments 172
Bibliography 173
164
Cross-cultural adjustment 178
Introduction 178
Culture shock 179
What is it? 179
Causes of culture shock 180
Disturbing cultural practices 180
Difficult job conditions 181
Absence of family and friends 182
Models of cross-cultural adjustment 183
U-curve model 183
How valid is the model? 183
Preparation-and-interaction model 184
Acculturation process 184
Cross-cultural adaptation theory 185
Four adjustment outcomes 186
Dimensions of adjustment 187
Different approaches 187
Work adjustment 187
General living adjustment 188
Interaction adjustment 188
Impact of trust and distrust on adjustment 189
Immigrant adjustment 190
Greater adjustment challenge 190
Social and cultural capital 191
Failures to adjust 192
Predictors of adjustment 193
Relevant factors 193
Positive response to cultural factors 193
Family situation 194
Personality factors 194
Dispositional and motivational factors 195
Previous international experience 196
Linguistic factors 196
Social integration 198
Key points 198
Questions for discussion and written assignments 200
Bibliography 200
Developing cross-cultural skills 205
Introduction 205
Building cross-cultural competence 206
Range of methods 206
Exposure to foreign cultures 207
Coaching 207
Total immersion in a foreign culture 208
Joint projects 209
Formal cross-cultural training programmes 210
Objectives 210
Global management and business education 211
Skill competence 211
Content of cross-cultural training programmes 212
Training methods 213
Linked to training content 213
Experiential learning 214
Methods used to change behaviour 214
Other popular training methods 215
Training design 216
Culture-general programmes 216
Culture-specific programmes 217
Training evaluation 217
Expatriate training 219
Training and expatriate performance 219
Cross-cultural interviewing skills 219
Performance appraisal skills 220
Timing of training 220
Training for female expatriates 221
Diversity training 221
Need to change attitudes 221
Training exercises to weaken prejudice 222
Motives for introducing pro-diversity policies 222
Developing cultural awareness 223
Awareness of cultural acceptability 223
Conducting international business 223
Competitive advantage 224
Lack of cultural awareness 225
Levels of cultural awareness 225
Cross-cultural sensitivity training 226
Cultural intelligence 227
Appropriate behaviour 227
Improved cross-cultural interaction 228
Key points 228
Questions for discussion and written assignments 230
Bibliography 230
Communicating across cultural distance 234
Introduction 234
Cultural distance 235
What is it? 235
Assessing cultural distance 235
Examples of distant cultures 236
Working in distant cultures 236
Attitudes to visitors from distant cultures 238
Impact of cultural distance on communication 238
Typical communication problems 239
Appeal of cultural closeness 240
Ease of communication 240
Shared knowledge 240
Rules of distant cultures 241
Products of culture 241
Arab social rules 241
Japanese social rules 242
Observing a culture s social rules 243
Measuring cultural distance 244
Assessing cultural distance 244
How firms use cultural distance measures 245
Types of cultural distance 246
Effects on cross-cultural business 246
Cultural distance and cross-cultural communication 247
The emerging economies and cultural distance 247
High costs of communication and cooperation 247
Different aspects of distance 248
Legal distance 248
HR distance 249
Marketing distance 250
How cultural distance affects departments 251
Using the distance concept 251
Strategic management 251
Export management 252
Production management 252
HR management 252
Marketing management 253
Financial management 253
Key points 255
Questions for discussion and written assignments 256
Bibliography 256
10 Managing and working in multicultural teams 259
Introduction 259
Purpose of multicultural teams 260
The diversity factor 260
The complexity factor 261
Preconditions of effectiveness 261
Parent company support 261
Goal clarity 262
Communication competence 262
High task focus 263
Timely information 264
Effective leadership of multicultural teams 266
Varieties of leadership 266
Sizing-up process 269
Decision-making options 271
Expert opinion 271
Consensus decisions 271
Groupthink 272
Performance problems 273
Culture-based problems 273
Potential for confusion and conflict 274
Process difficulties 274
Social loafing 275
Clique formation 275
Intra-team conflict 276
Examples of productive conflict 277
Choice of working language 277
Size constraints 278
Performance improvement 278
Team development 278
Self-examination 279
Feedback 281
Coordination management 281
Creativity of multicultural teams 282
Effect of diversity 282
Different kinds of diversity 283
Knowledge diversity 283
Brainstorming 284
Approaches to problem solving 284
Team v solo 285
National problem-solving styles 285
Virtual teams 286
How virtual teams operate 286
Efficiency issues 287
Management of virtual teams 287
Key points 287
Questions for discussion and written assignments 289
Bibliography 289
11 Cross-cultural meetings and negotiations 293
Introduction 293
Cross-cultural meetings 294
National styles 294
Brazilian meetings 295
Culturally influenced views 296
Country similarity theory 296
Incompatible approaches to decision-making 297
Culturally determined behaviour 298
Size of meeting 299
Cultural differences 300
Factual v expressive cultures 300
Using a local adviser 301
Differing attitudes to time 301
Pacing of business negotiations 302
Which language to use? 303
Impact on interaction and outcomes 303
Language choice 304
Use of interpreters 305
Virtual meetings 306
How virtual meetings work 306
Involving team members 307
Cross-cultural negotiations 307
Different kinds of negotiation 307
Two-party and multiparty negotiations 308
Joint venture negotiations 308
How cross-cultural negotiations differ from
domestic negotiations 309
Negotiators attitudes 309
Conduct of negotiations 309
Cooperative and competitive
negotiators 310
Negotiator s mood 310
Teams v sole negotiators 311
Leadership 311
Negotiation strategies 312
Cultural influence 312
Ideological differences 313
Common negotiating strategies 313
Information and strategy 314
Decision-making methods 315
Government and party influence 315
Structure of negotiations 316
Distinct stages 316
Dispute-resolution methods 317
Meeting the Chinese 318
Overcoming communication problems 318
Influence of ideology 319
Key points 319
Questions for discussion and written assignments 321
Bibliography 321
12 Cross-cultural interviews and selection 324
Introduction 324
Cross-cultural selection 325
Challenge of a diverse workforce 325
Employee attitudes 326
Examples of interviewer bias 327
Other types of interviewer bias 328
Examples of candidate bias 328
Is the interview a reliable selection tool? 329
Cultural complications 331
Selection methods used internationally 332
Bias-reduction strategies 333
Structured interview format 333
Counselling interviews 334
Culturally appropriate psychological and IQ tests 334
Language difficulties 335
Paralinguistic aspects 336
Cultural clashes 336
Stylistic mismatches 336
Interviewer training 337
Benefits of cross-cultural training 337
Adjusting and expanding existing interviewing skills 338
Ability to deal with cultural idiosyncrasies 338
Increasing the ability to recognize unintentional stereotyping 339
Attitude training 340
Developing cultural empathy 340
Coaching and feedback 342
Key points 343
Questions for discussion and written assignments 344
Bibliography 344
Appendix: Power of social networks 349
How social networks strengthen managers 349
Strong and weak ties 349
Social networks and innovation 351
Bibliography 351
Books for further study 352
Index 354
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| owner_facet | DE-863 DE-BY-FWS DE-188 DE-92 DE-M347 DE-739 DE-473 DE-BY-UBG DE-1043 DE-634 |
| physical | XXII, 369 S. graph. Darst. |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | Palgrave Macmillan |
| record_format | marc |
| spellingShingle | Maude, Barry Managing cross-cultural communication principles and practice Interkulturelle Kommunikation Wirtschaft Intercultural communication Business communication BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / International / General bisacsh BUSINESS & ECONOMICS / Business Communication / General bisacsh Interkulturelle Kompetenz (DE-588)4200053-1 gnd Kulturkontakt (DE-588)4033569-0 gnd Kommunikationstraining (DE-588)4073655-6 gnd Kommunikationsanalyse (DE-588)4198452-3 gnd |
| subject_GND | (DE-588)4200053-1 (DE-588)4033569-0 (DE-588)4073655-6 (DE-588)4198452-3 |
| title | Managing cross-cultural communication principles and practice |
| title_auth | Managing cross-cultural communication principles and practice |
| title_exact_search | Managing cross-cultural communication principles and practice |
| title_full | Managing cross-cultural communication principles and practice Barry Maude |
| title_fullStr | Managing cross-cultural communication principles and practice Barry Maude |
| title_full_unstemmed | Managing cross-cultural communication principles and practice Barry Maude |
| title_short | Managing cross-cultural communication |
| title_sort | managing cross cultural communication principles and practice |
| title_sub | principles and practice |
| topic | Interkulturelle Kommunikation Wirtschaft Intercultural communication Business communication BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / International / General bisacsh BUSINESS & ECONOMICS / Business Communication / General bisacsh Interkulturelle Kompetenz (DE-588)4200053-1 gnd Kulturkontakt (DE-588)4033569-0 gnd Kommunikationstraining (DE-588)4073655-6 gnd Kommunikationsanalyse (DE-588)4198452-3 gnd |
| topic_facet | Interkulturelle Kommunikation Wirtschaft Intercultural communication Business communication BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / International / General BUSINESS & ECONOMICS / Business Communication / General Interkulturelle Kompetenz Kulturkontakt Kommunikationstraining Kommunikationsanalyse |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024396686&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT maudebarry managingcrossculturalcommunicationprinciplesandpractice |
Inhaltsverzeichnis
THWS Würzburg Zentralbibliothek Lesesaal
| Signatur: |
1000 QP 305 M447 |
|---|---|
| Exemplar 1 | ausleihbar Verfügbar Bestellen |