Streamlining health care operations: how lean logistics can transform health care organizations
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
San Francisco, Calif.
Jossey-Bass [u.a.]
2001
|
| Ausgabe: | 1st ed. |
| Schriftenreihe: | The Jossey-Bass/AHA Press series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Literaturverz. S. 237 |
| Beschreibung: | XV, 247 S. |
| ISBN: | 0787955035 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV039522584 | ||
| 003 | DE-604 | ||
| 005 | 20111017 | ||
| 007 | t | ||
| 008 | 110810s2001 |||| 00||| eng d | ||
| 015 | |a bA205494 |2 dnb | ||
| 020 | |a 0787955035 |9 0-7879-5503-5 | ||
| 035 | |a (OCoLC)602266748 | ||
| 035 | |a (DE-599)BVBBV039522584 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-M347 | ||
| 084 | |a QX 700 |0 (DE-625)142186: |2 rvk | ||
| 100 | 1 | |a Lewis, Audie G. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Streamlining health care operations |b how lean logistics can transform health care organizations |c Audie G. Lewis |
| 250 | |a 1st ed. | ||
| 264 | 1 | |a San Francisco, Calif. |b Jossey-Bass [u.a.] |c 2001 | |
| 300 | |a XV, 247 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a The Jossey-Bass/AHA Press series | |
| 500 | |a Literaturverz. S. 237 | ||
| 650 | 0 | 7 | |a Reorganisation |0 (DE-588)4115744-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Medizinische Einrichtung |0 (DE-588)4166499-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Logistik |0 (DE-588)4036210-3 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Medizinische Einrichtung |0 (DE-588)4166499-1 |D s |
| 689 | 0 | 1 | |a Logistik |0 (DE-588)4036210-3 |D s |
| 689 | 0 | 2 | |a Reorganisation |0 (DE-588)4115744-8 |D s |
| 689 | 0 | |5 DE-604 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024375046&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-024375046 | ||
Datensatz im Suchindex
| _version_ | 1804148331369201664 |
|---|---|
| adam_text | CONTENTS
Preface xi
Acknowledgments xiii
About the Author xv
1 Introduction 1
Resistance to Change 3 • Accountability Needed 4 •
Why Benchmarks Don t Always Work 6 • What Is Needed
for Growth 7 • Summary 8
2 The Value of the Employee 9
The Cost of Employee Layoffs 9 • Morale and
Motivation 12 • Internal Versus External Motivation 14 •
Emphasis on Creativity 16 • Lessons from Vietnam 17 •
Communication and Change 18 • Summary 20 •
Questions to Ponder 21
3 Access: An Elusive Paradox 23
Defining the Customer 23 • Mixed Customer Groups 25 •
Patient Scheduling 26 • Lessons from a Cab Driver 27 •
Technology as an Access Point 29 • Innovative Approaches
to Access 30 • Summary 34 • Questions to Ponder 36
4 Quality: A Systematic Approach 37
Quality and Cost: An Alliance for Long-Term Success 38 •
Quantitative Analysis: Testing for Quality in Health
vii
Care 39 • Education and Training: The Enabling Arm of
Quality 42 • Process and Procedure: The Key to Cutting
Cost 46 • Lessons from GE: An Example of Strategic
Quality 48 • Summary 49 • Questions to Ponder 50
5 Creativity: An Environment for Exponential Growth 53
Canvas Innovative Ideas Through Interviews 54 • Train
Project Teams in Research Methods 55 • Solicit Ideas
Electronically and Traditionally 57 • Reward Excellence
in Creative Low-Cost Solutions 59 • Use Education and
Training Resources to Expand Horizons 59 • Consider
Innovative Practices for Research and Development 60 •
Encourage Bottom-Up Solutions Through Executive
Interaction 61 • Summary 62 • Questions to Ponder 64
6 Human Resources: The Critical Component 67
Create the Best 67 • Hire the Best 70 • Keep the Best 72
Pay the Best 73 • Educate, Train, and Redeploy 74 •
Create a Customer-Driven Culture 75 • Lessons from
Southwest Airlines 79 • Summary 80 • Questions to
Ponder 81
7 Purchasing: A Dynamic Model 83
The Health Care Purchasing Dilemma 84 • Implement for
Comparative Analysis 86 • Elevate Purchases to a New
Plane 88 • Lessons from Wal-Mart 90 • Use Zero-Base
Purchasing 92 • Eliminate Biased Attractions 93 • Educate
Buyers for Long-Term Success 95 • Retain Control in the
Buying Decision 97 • Understand Total Purchase Cost 97 •
Link Directly to Manufacturers 98 • Consider New and
Emerging Distribution Models 100 • Track Transportation-
Related Cost 103 • Eliminate Returns, Damaged Goods, and
Liability 105 • Install Proactive Payment Procedures 106 •
Summary 107 • Questions to Ponder 108
8 Strategic Technology Assessment:
Not Just an Acquisition 111
A Critical Step in Cost Avoidance 111 • Create an Objective
Economic Evaluation Model 113 • Make Market-Driven
Purchases 115 • Standardize Acquisition Practices 117 •
yjjj Contents
Do a Total Life-Cycle Analysis 119 • Use Review
Committees Effectively 122 • Summary 124 • Questions
to Ponder 125
9 Utilization Management Within Technology
Assessment 127
Minimizing the Impact of Past and Future Mistakes 128 •
Process Reengineering as a Purchase-Avoidance Tool 132 •
Hidden Capital-Purchase Dollars 134 • Assessing the Value
of Options 136 • Asset Management Redefined 138 •
Summary 139 • Questions to Ponder 140
10 Equipment Service: Balancing Quality and Control 143
Create a Macro Approach 144 • Eliminate Little Pockets of
Great Loss 146 • Drive Out Cost with Project Teams 147 •
Outsourcing Versus Insourcing 149 • Train for Savings 152 •
Purchase Repair Parts Effectively 153 • Prevent Losing
Money in Backup Systems 156 • Implement Strategic and
Procedural Changes for Cost Avoidance 159 • Maintain
Fleets Appropriately 161 • Summary 162 • Questions to
Ponder 765
11 Major Projects: Cost-Effective Expansion and Growth 167
Manage the Scope of the Project 167 • Use Budget Control
Mechanisms 170 • Index Costs to Other Industries 174 •
Consider Highest and Best Use 175 • Allow for Growth:
Don t Build for Growth 177 • Compare Off-Site and
On-Site Cost 177 • Examples of Construction Cost Variables
178 • Equipment Planning Issues 181 • Summary 184 •
Questions to Ponder 185
12 Reimbursement and the Business Office:
Functions for Success 187
Time fora Paradigm Shift 188 • Cash Value Versus
Procedure Value 192 • Test Outcomes Against Raw
Net Income 193 • Align Functions for Strategic
Growth 194 • Lead the Way in Reimbursement Training
195 • Excel at Preregistration 197 • Create an Audit
Trail for Success 198 • Summary 199 • Questions to
Ponder 200
Contents IX
13 Consultants: Less Is More 203
Exhaust Internal Resources First 204 • Outsource if Benefits
Are Clearly Evident 206 • Know Who and What You Are
Getting 207 • Manage the Process to Ensure Expected
Results 208 • Avoid Long-Term Encumbrances 209 •
Consider Train-the-Trainer Services 210 • Niche
Consulting 211 • Summary 212 • Questions to
Ponder 214
14 Special Concerns: Drive Out Waste 215
Utility and Phone Service Cost 215 • Housekeeping 219
Security 220 • Physical Plant Equipment 221 •
Environmental, Waste, and Recyclables Management 222 •
Linen Distribution 223 • Office Supplies 224 • Vending
Services 226 • Mail and Courier Cost 226 • Physician and
Other Professional Education 227 • Medical Records 228 •
Contracts 230 • Bureaucratic Waste 231 • Summary 232 •
Questions to Ponder 234
Recommended Readings 237
Index 239
X
|
| any_adam_object | 1 |
| author | Lewis, Audie G. |
| author_facet | Lewis, Audie G. |
| author_role | aut |
| author_sort | Lewis, Audie G. |
| author_variant | a g l ag agl |
| building | Verbundindex |
| bvnumber | BV039522584 |
| classification_rvk | QX 700 |
| ctrlnum | (OCoLC)602266748 (DE-599)BVBBV039522584 |
| discipline | Wirtschaftswissenschaften |
| edition | 1st ed. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01589nam a2200409 c 4500</leader><controlfield tag="001">BV039522584</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20111017 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">110810s2001 |||| 00||| eng d</controlfield><datafield tag="015" ind1=" " ind2=" "><subfield code="a">bA205494</subfield><subfield code="2">dnb</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0787955035</subfield><subfield code="9">0-7879-5503-5</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)602266748</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV039522584</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-M347</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QX 700</subfield><subfield code="0">(DE-625)142186:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Lewis, Audie G.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Streamlining health care operations</subfield><subfield code="b">how lean logistics can transform health care organizations</subfield><subfield code="c">Audie G. Lewis</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1st ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">San Francisco, Calif.</subfield><subfield code="b">Jossey-Bass [u.a.]</subfield><subfield code="c">2001</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XV, 247 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">The Jossey-Bass/AHA Press series</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Literaturverz. S. 237</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Reorganisation</subfield><subfield code="0">(DE-588)4115744-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Medizinische Einrichtung</subfield><subfield code="0">(DE-588)4166499-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Logistik</subfield><subfield code="0">(DE-588)4036210-3</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Medizinische Einrichtung</subfield><subfield code="0">(DE-588)4166499-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Logistik</subfield><subfield code="0">(DE-588)4036210-3</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Reorganisation</subfield><subfield code="0">(DE-588)4115744-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024375046&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-024375046</subfield></datafield></record></collection> |
| id | DE-604.BV039522584 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T00:05:26Z |
| institution | BVB |
| isbn | 0787955035 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-024375046 |
| oclc_num | 602266748 |
| open_access_boolean | |
| owner | DE-M347 |
| owner_facet | DE-M347 |
| physical | XV, 247 S. |
| publishDate | 2001 |
| publishDateSearch | 2001 |
| publishDateSort | 2001 |
| publisher | Jossey-Bass [u.a.] |
| record_format | marc |
| series2 | The Jossey-Bass/AHA Press series |
| spelling | Lewis, Audie G. Verfasser aut Streamlining health care operations how lean logistics can transform health care organizations Audie G. Lewis 1st ed. San Francisco, Calif. Jossey-Bass [u.a.] 2001 XV, 247 S. txt rdacontent n rdamedia nc rdacarrier The Jossey-Bass/AHA Press series Literaturverz. S. 237 Reorganisation (DE-588)4115744-8 gnd rswk-swf Medizinische Einrichtung (DE-588)4166499-1 gnd rswk-swf Logistik (DE-588)4036210-3 gnd rswk-swf Medizinische Einrichtung (DE-588)4166499-1 s Logistik (DE-588)4036210-3 s Reorganisation (DE-588)4115744-8 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024375046&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Lewis, Audie G. Streamlining health care operations how lean logistics can transform health care organizations Reorganisation (DE-588)4115744-8 gnd Medizinische Einrichtung (DE-588)4166499-1 gnd Logistik (DE-588)4036210-3 gnd |
| subject_GND | (DE-588)4115744-8 (DE-588)4166499-1 (DE-588)4036210-3 |
| title | Streamlining health care operations how lean logistics can transform health care organizations |
| title_auth | Streamlining health care operations how lean logistics can transform health care organizations |
| title_exact_search | Streamlining health care operations how lean logistics can transform health care organizations |
| title_full | Streamlining health care operations how lean logistics can transform health care organizations Audie G. Lewis |
| title_fullStr | Streamlining health care operations how lean logistics can transform health care organizations Audie G. Lewis |
| title_full_unstemmed | Streamlining health care operations how lean logistics can transform health care organizations Audie G. Lewis |
| title_short | Streamlining health care operations |
| title_sort | streamlining health care operations how lean logistics can transform health care organizations |
| title_sub | how lean logistics can transform health care organizations |
| topic | Reorganisation (DE-588)4115744-8 gnd Medizinische Einrichtung (DE-588)4166499-1 gnd Logistik (DE-588)4036210-3 gnd |
| topic_facet | Reorganisation Medizinische Einrichtung Logistik |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024375046&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT lewisaudieg streamlininghealthcareoperationshowleanlogisticscantransformhealthcareorganizations |