Excellence in services procurement: how to optimise costs and add value
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Cambridge
Cambridge Academic
2010
|
| Ausgabe: | 1. ed. |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | III, 310 S. |
| ISBN: | 9781903499535 1903499534 |
Internformat
MARC
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| 020 | |a 1903499534 |c (pbk.) |9 1-903-499-53-4 | ||
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| 246 | 1 | 3 | |a Services procurement |
| 250 | |a 1. ed. | ||
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| 700 | 1 | |a Emmett, Stuart |e Verfasser |4 aut | |
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Datensatz im Suchindex
| _version_ | 1804148002114240512 |
|---|---|
| adam_text | Titel: Excellence in services procurement
Autor: Crocker, Barry
Jahr: 2010
Contents
About this book i
About the authors ii
Part 1. Procurement Objectives 1
Procurement Evolution 1
Strategic and Corporate Procurement 2
Procurement Objectives and The Five Rights 3
The Five Rights and Key Performance Indicators 8
Procurement of products and services 9
Procurement by strategic requirements of the service 13
Procurement strategy 17
Procurement process cycle 19
Contract management 28
Part 2. Services and Service Quality 41
Introduction 41
Service are different purchases 44
Service procurement in manufacturing organisations 46
Service specification 47
Service quality 53
Managing perceptions and satisfaction 55
Category Management and Services Quality 61
Service Quality Improvement 67
Part 3. Outsourcing 73
Introduction 73
Definition and History of Outsourcing 75
Important aspects for Buyers 77
Outsourcing strategy 83
Outsourcing implementation guidelines 85
What can go wrong with outsourcing? 91
Outsourcing of the procurement function 95
Outsourcing and Service Level Specifications 96
Service level specification styles 98
Outsourcing and risk elimination 101
Outsourcing as a paradigm change 103
Transfer of undertakings protection of employment (TUPE) 104
Private finance initiatives (PFI) and Compulsory
Competitive Tendering (CCT) 105
Outsourcing: Summary and Conclusion 108
Part 4. Public Sector Service Procurement 113
Background 113
Context and Scope 114
A Timeline 120
UK Government Policy 126
The UK Public Sector Procurement Process 133
Other Policy Principles with the Public Sector Procurement of Services 141
Small to Medium Enterprises (SMEs) 148
Some issues 156
Relationships 175
Knowledge 176
Part 5. Services Contexts 183
How to buy 3rd Party Logistics (3PL) 183
How to buy Consultancy services 192
Procurement of marketing services 206
Procurement of Public Relations 214
How to buy Legal Services 216
How to buy Business Travel 225
Buying Facilities Management 241
Procurement of Catering 246
Part 6. Supplier Relationship Management 259
Definition 259
Benefits of SRM 259
Procurement to lead SRM 261
SRM needs a new skill set and outlook 271
Effective Effective Supplier Relationship Management 274
Contract Management by Non-Procurement people 277
Procurement KPIs 278
The Relationship Positioning Tool 288
Bibliography 297
Index 303
|
| any_adam_object | 1 |
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| discipline | Wirtschaftswissenschaften |
| edition | 1. ed. |
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| spelling | Crocker, Barry Verfasser aut Excellence in services procurement how to optimise costs and add value Barry Crocker ; David Moore ; Stuart Emmett Services procurement 1. ed. Cambridge Cambridge Academic 2010 III, 310 S. txt rdacontent n rdamedia nc rdacarrier Moore, David Verfasser aut Emmett, Stuart Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024173532&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Crocker, Barry Moore, David Emmett, Stuart Excellence in services procurement how to optimise costs and add value |
| title | Excellence in services procurement how to optimise costs and add value |
| title_alt | Services procurement |
| title_auth | Excellence in services procurement how to optimise costs and add value |
| title_exact_search | Excellence in services procurement how to optimise costs and add value |
| title_full | Excellence in services procurement how to optimise costs and add value Barry Crocker ; David Moore ; Stuart Emmett |
| title_fullStr | Excellence in services procurement how to optimise costs and add value Barry Crocker ; David Moore ; Stuart Emmett |
| title_full_unstemmed | Excellence in services procurement how to optimise costs and add value Barry Crocker ; David Moore ; Stuart Emmett |
| title_short | Excellence in services procurement |
| title_sort | excellence in services procurement how to optimise costs and add value |
| title_sub | how to optimise costs and add value |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024173532&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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