IT business alignment: literature review and AREVA T&D case
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
München
AVM
2011
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| Schlagworte: | |
| Online-Zugang: | Inhaltstext Inhaltsverzeichnis |
| Beschreibung: | 140 S. graph. Darst. 210 mm x 147 mm |
| ISBN: | 9783869240701 |
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Datensatz im Suchindex
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IMAGE 1
IT-BUSINESS ALIGNMENT -
LITERATURE REVIEW AND AREVA T&D CASE
TABLE OF CONTENTS
ABSTRACT
1 INTRODUCTION 6
2 ALIGNMENT REVIEW 9
2.1 DEFINITIONS 9
2.2 MODELS 12
2.2.1 MIT 90S FRAMEWORK 12
2.2.2 STRATEGIC ALIGNMENT MODEL (SAM) 13
2.2.3 STRATEGIC ALIGNMENT MATURITY MODEL (SAMM) 16
3 LITERATURE REVIEW 18
3.1 PROCEEDING AND RESEARCH PREPARATION 18
3.1.1 LITERATURE REVIEW PROCESS 18
3.1.2 DATA COLLECTION 19
3.1.3 GOAL AND SCOPE DEFINITION AND INVESTIGATORY FRAMEWORK 22
3.2 RESULTS OF THE SCIENTIFIC JOURNALS 26
3.2.1 ANALYSIS OF EMPIRIC CONTRIBUTIONS 27
3.2.1.1 DIMENSIONS OF ALIGNMENT 27
3.2.1.2 LEVELS OF ALIGNMENT 28
3.2.1.3 ALIGNMENT MEASURES 30
3.2.1.4 ANTECEDENTS AND OUTCOMES 33
3.2.1.5 ALIGNMENT OVER TIME 36
3.2.1.6 PROCESS MODELS 37
3.2.1.7 OTHERS 38
3.2.2 ANALYSIS OF NON-EMPIRIC CONTRIBUTIONS 41
3.2.2.1 FRAMEWORKS AND CONCEPTUAL MODELS 41
3.2.2.2 LITERATURE ANALYSIS 45
3.2.2.3 SPECULATION AND COMMENTARY 46
3.2.2.4 OTHERS 47
3.3 RESULTS OF CONFERENCE PAPERS AND OTHER SOURCES 49
3.3.1 ANALYSIS OF EMPIRIC CONTRIBUTIONS 50
3.3.
3.3.
3.3.
3.3.
3.3.
.1 DIMENSIONS OF ALIGNMENT 50
.2 ALIGNMENT MEASURES 52
.3 PROCESS MODEL 54
.4 ANTECEDENTS AND OUTCOMES 54
1.5 OTHERS 56
3.3.2 ANALYSIS OF NON-EMPIRIC CONTRIBUTIONS 58
3.3.2.1 FRAMEWORKS AND CONCEPTUAL MODEL 58
3.3.2.2 SPECULATION AND COMMENTARY 61
3.3.2.3 LITERATURE ANALYSIS 62
3.3.2.4 OTHERS 65
3.4 CONCLUSION OF GENERAL LITERATURE REVIEW 65
BIBLIOGRAFISCHE INFORMATIONEN HTTP://D-NB.INFO/1013438876
DIGITALISIERT DURCH
IMAGE 2
4 ANALYSIS AND INTERPRETATION 71
4.1 INTRODUCTION INTO AREVA T&D CASE AND PROBLEM DEFINITION 71
4.1.1 BACKGROUND INFORMATION 71
4.1.2 ENTERPRISE OBJECTIVES AND STRATEGY 73
4.1.3 CRM PROJECT "SPEAK 75
4.2 CUSTOMER SATISFACTION PROCESS 76
43 LITERATURE SELECTION AND CASE SPECIFIC EVALUATION 78
4.4 OUTCOMES OF CASE SPECIFIC LITERATURE REVIEW 86
5 APPLICATION OF THE IMPLICATIONS 87
5.1 PROPOSITION OF OPTIMIZATION POTENTIAL FROM THE LITERATURE 87
.1 BALANCED SCORECARD 87
.2 PROCESS OPTIMIZATION 88
.3 IMPLEMENTATION OF THE CSFS 89
.4 STRUCTURE OF GLOBAL IT MANAGEMENT 90
.5 OPEN INNOVATION 91
.6 IMPLEMENTATION OF COBIT AND ITIL STANDARDS 92
.7 ITBA IN M&A CONTEXT 94
5.1.8 VALUE ORIENTED CRM 95
5.1.9 IMPROVEMENT OF TRACKING OF ACTIONS AND PROCESS OF ACTIONS 96
5.1.10SUMMARY OF THE PROPOSALS FOR IMPROVEMENT 97
5.2 EVALUATION OF OPTIMIZATION PROPOSALS FOR AREVA T&D 97
5.2.1 DEDUCTION OF EVALUATION CATALOG 98
5.2.2 APPLICATION OF EVALUATION 99
5.2.3 RESULTS OF THE EVALUATION 102
5.3 CONCLUSION AND FINDINGS FOR AREVA T&D 103
6 SUMMARY AND CONCLUSION 105
6.1 SUMMARY 105
6.2 IMPLICATIONS 106
6.3 LIMITATIONS 108
6.4 FUTURE RESEARCH 109
BIBLIOGRAPHY I LL
LIST OF FIGURES 134
LIST OF TABLES 135
LIST OF ABBREVIATIONS 136
APPENDIX 138
STATUTORY DECLARATION 141 |
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| spelling | Wilk, Annette Verfasser aut IT business alignment literature review and AREVA T&D case Andreas Grünbecken München AVM 2011 140 S. graph. Darst. 210 mm x 147 mm txt rdacontent n rdamedia nc rdacarrier Zugl.: Masterarbeit (DE-588)4113937-9 Hochschulschrift gnd-content X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=3852254&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024171267&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Wilk, Annette IT business alignment literature review and AREVA T&D case |
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| title | IT business alignment literature review and AREVA T&D case |
| title_auth | IT business alignment literature review and AREVA T&D case |
| title_exact_search | IT business alignment literature review and AREVA T&D case |
| title_full | IT business alignment literature review and AREVA T&D case Andreas Grünbecken |
| title_fullStr | IT business alignment literature review and AREVA T&D case Andreas Grünbecken |
| title_full_unstemmed | IT business alignment literature review and AREVA T&D case Andreas Grünbecken |
| title_short | IT business alignment |
| title_sort | it business alignment literature review and areva t d case |
| title_sub | literature review and AREVA T&D case |
| topic_facet | Hochschulschrift |
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