Lean library management: eleven strategies for reducing costs and improving customer services
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York, NY
Neal-Schuman Publ.
2011
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXII, 197 S Ill. |
| ISBN: | 9781555707323 |
Internformat
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| 650 | 4 | |a Library administration | |
| 650 | 4 | |a Libraries |x Cost control | |
| 650 | 4 | |a Public services (Libraries) | |
| 650 | 4 | |a Organizational change | |
| 650 | 4 | |a Organizational effectiveness | |
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Datensatz im Suchindex
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| adam_text |
Titel: Lean library management
Autor: Huber, John J.
Jahr: 2011
Contents
List of Figures and Tables v
Foreword ix
Preface xiii
Acknowledgments xvii
Introduction xix
Prologue: The Power of a Lean Transformation 1
Strategy One: Recognize That Service Performance Is the Key
to Customer Retention 7
Strategy Two: Transform Your Change-Resistant Culture 11
Strategy Three: Understand How Delivery Service Chains Drive
Your Library's Performance 33
Strategy Four: Align Your Performance Metrics with Your Delivery
Service Chains 41
Strategy Five: Transform Your New Book Delivery Service Chain 69
Strategy Six: Transform Your Customer Holds /Reserves Delivery
Service Chain 101
Strategy Seven: Transform Your Cost Control Philosophy to a Lean
Service Improvement Philosophy 121
Strategy Eight: Transform Your Overall Library Service Performance
Metrics 129
Strategy Nine: Transform Your Digital Research Delivery Service Chain 139
Strategy Ten: Transform Your Delivery Service Chain from a "Push"
to a "Pull" Philosophy 149
Strategy Eleven: Think Lean Before the Concrete Is Poured 159
Afterword: Lean Continuous Improvement 169
Appendix: More Lean Tools 173
Index 191
About the Author 197 |
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| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 025 - Operations of libraries and archives |
| dewey-raw | 025.1 |
| dewey-search | 025.1 |
| dewey-sort | 225.1 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
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| isbn | 9781555707323 |
| language | English |
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| spelling | Huber, John J. 1958- Verfasser (DE-588)1011661527 aut Lean library management eleven strategies for reducing costs and improving customer services John J. Huber New York, NY Neal-Schuman Publ. 2011 XXII, 197 S Ill. txt rdacontent n rdamedia nc rdacarrier Library administration Libraries Cost control Public services (Libraries) Organizational change Organizational effectiveness HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024136511&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Huber, John J. 1958- Lean library management eleven strategies for reducing costs and improving customer services Library administration Libraries Cost control Public services (Libraries) Organizational change Organizational effectiveness |
| title | Lean library management eleven strategies for reducing costs and improving customer services |
| title_auth | Lean library management eleven strategies for reducing costs and improving customer services |
| title_exact_search | Lean library management eleven strategies for reducing costs and improving customer services |
| title_full | Lean library management eleven strategies for reducing costs and improving customer services John J. Huber |
| title_fullStr | Lean library management eleven strategies for reducing costs and improving customer services John J. Huber |
| title_full_unstemmed | Lean library management eleven strategies for reducing costs and improving customer services John J. Huber |
| title_short | Lean library management |
| title_sort | lean library management eleven strategies for reducing costs and improving customer services |
| title_sub | eleven strategies for reducing costs and improving customer services |
| topic | Library administration Libraries Cost control Public services (Libraries) Organizational change Organizational effectiveness |
| topic_facet | Library administration Libraries Cost control Public services (Libraries) Organizational change Organizational effectiveness |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024136511&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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