Verfügbarkeit: Reference and information services

Reference and information services: an introduction

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Bibliographische Detailangaben
Weitere Verfasser:	Bopp, Richard E. (HerausgeberIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Santa Barbara, Calif. Libraries Unlimited 2011
Ausgabe:	4. ed.
Schriftenreihe:	Library and information science text series
Schlagworte:	Reference services (Libraries) Information services Bibliothek Auskunftsdienst Informationsvermittlung
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	XXIII, 743 S.
ISBN:	9781591583653 9781591583745

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adam_text	Titel: Reference and information services Autor: Bopp, Richard E. Jahr: 2011 Contents Preface.....................................................xvii Acknowledgments............................................xix Contributors................................................xxi Part I: Concepts and Processes 1-HISTORY AND FUNCTIONS OF REFERENCE SERVICE..........3 David A. Tyckoson Introduction....................................................3 The Library and the Community....................................4 What Libraries Do...............................................4 Collections..................................................4 Organization.................................................5 Service.....................................................6 Historical Development of Reference Service..........................6 Universal Education and Public Libraries..........................6 Samuel Green and the Founding of Reference Service................8 Original Functions of the Reference Librarian......................9 Changes since 1876: Technology...............................10 Changes since 1876: Diversity..................................12 Functions of the Reference Librarian Today..........................12 Reference Service: Varieties and Approaches.........................13 Styles of Reference Service....................................13 Types of Reference Service....................................14 Models of Reference Service...................................18 The Personal Nature of Reference Service........................20 How Are Reference Librarians Doing?...........................21 The Future of Reference.........................................22 -ETHICAL ASPECTS OF REFERENCE SERVICE.................29 Richard E. Rubin Introduction and Historical Background.............................29 Ethical Guidance in the Contemporary Ethical Environment.............32 Ethical or Professional Codes..................................32 Competencies and Ethical Behavior.............................40 The First Amendment as an Ethical Guide........................41 Some Major Ethical Issues Facing Reference Librarians and Other Information Professionals...................................42 The Tension between Protecting the Right of Access and Protecting Individuals or Society from Harm...............................42 Issues Related to Equality of Access to Information.................45 Copyright Issues............................................49 Digital Reference...............................................50 Conclusion....................................................50 -THE REFERENCE INTERVIEW................................57 M. Kathleen Kern and Beth S. Woodard Introduction...................................................57 Overview of the Reference Interview Process.........................58 Opening the Interview........................................62 Question Negotiation.........................................63 Searching..................................................69 Involving the User...........................................69 Presentation of Answers......................................71 Closing....................................................71 Personality Qualities of Reference Librarians.........................75 Service Orientation..........................................75 Patience and Persistence......................................75 Sensitivity.................................................76 Self-Control................................................76 Flexibility and Sense of Humor.................................77 Good Judgment.............................................77 Knowledge and Confidence....................................78 Reference Environments.........................................79 Interviews for Specific Situations..................................80 Dealing with Multiple Users and Queues.........................80 Angry or Upset Users........................................81 Imposed Queries............................................83 Readers Advisory...........................................84 Remote Users...............................................85 Conclusion....................................................88 4-ORGANIZATION OF INFORMATION AND SEARCH STRATEGIES .......................................95 Prudence W. Dalrymple and Linda C. Smith Introduction...................................................95 The Library Catalog.............................................97 Indexes......................................................100 Beyond Catalogs and Indexes....................................100 Principles of Bibliographic Control................................102 Arrangement..............................................102 Collocation and Name Authority Control........................103 Subject Authority Control....................................104 Depth and Comprehensiveness of Indexing......................105 The Concept of Search Strategy..................................107 The Electronic Environment.....................................109 Strategies for Bibliographic Searching.............................111 The Specific-to-General Approach.............................111 The General-to-Specific Approach.............................112 Context and Feedback.......................................114 Choice of Reference Tool....................................116 Summary and Conclusion.......................................116 5-ELECTRONIC RESOURCES FOR REFERENCE................ 121 Kathleen M. Kluegel Introduction.................................................. 121 History of Electronic Resources.................................. 122 Databases.................................................... 123 Searching Capabilities.......................................... 125 Boolean Logic............................................. 126 Truncation................................................ 128 Displaying the Index........................................ 129 Positional Searching........................................ 133 Creating Search Strategies.................................... 134 Beyond Boolean............................................ 134 Search Strategy............................................ 135 Bibliographic Control....................................... 137 Electronic Resources and the End User............................. 139 Structures Invisible to the Casual Observer....................... 140 The User and the Interface.................................... 143 Integrating End-User Resources into User-Centered Reference Services............................................. 146 Reference Service Environment............................... 147 Managing Access........................................... 148 Expanding Resources........................................... 149 Definition of the Reference Collection............................. 152 Conclusion................................................... 157 6-UNDERSTANDING ELECTRONIC INFORMATION SYSTEMS FOR REFERENCE.................................161 Kathleen M. Kluegel Introduction..................................................161 History of the Internet..........................................161 Internet Terms and Concepts.....................................162 Protocols.................................................162 Client-Server Computing....................................163 Hypertext Transfer Protocol...................................165 URL.....................................................165 Stateful or Stateless?........................................167 Other Significant Protocols...................................169 META Tags...............................................170 Beyond HTML.............................................171 Future Developments........................................172 Proliferating Resources.........................................173 Internet Solutions..............................................173 Internet Challenges............................................179 Internet Resource Description.................................179 Standards.................................................180 Technological Ripples.......................................182 Orphan Technologies........................................184 Electronic Archiving........................................184 Public Information Resources and the Reference Librarian.............187 The Future of Reference Technology...............................187 7-ACCESS-RELATED REFERENCE SERVICES ..................191 Lynn Wiley Introduction..................................................191 Access Expectations........................................192 Library Responses.............................................194 Library Collections.........................................194 Interlibrary Loan (ILL)......................................196 Library Networks: Local to Shared.............................199 OCLC: A Network Leader....................................202 Document Delivery: Nonreturnables............................ 204 Standards and Protocols.........................................206 Legal Issues for ILL/Document Delivery...........................209 Copyright.................................................209 Licensing Agreements.......................................213 Digital Rights Management (DRM)............................213 Open Access...............................................213 Summary: Access Anywhere, Anytime.............................215 8-INSTRUCTION..............................................221 Lisa Janicke Hinchliffe Introduction..................................................221 What Is Instruction?............................................222 Theoretical Approaches to Instruction...........................223 Relationship to Reference Services.............................228 Developing and Implementing Instruction..........................230 Needs Assessment..........................................230 Goals and Objectives........................................231 Instructional Content........................................233 Learning Theory and Styles...................................233 Instructional Methods.......................................236 Instructional Materials.......................................238 Instructional Technology.....................................242 Evaluation and Assessment...................................242 Administration and Management of Instruction......................244 Organizational Structures....................................244 Personnel.................................................245 Program Structures.........................................246 Funding..................................................248 Facilities..................................................248 Publicity and Public Relations.................................249 Future Trends and Challenges....................................249 9-TRAINING AND CONTINUAL LEARNING FOR REFERENCE STAFF.........................................261 Beth S. Woodard Introduction..................................................261 Orientation...................................................263 Enculturation..............................................264 Socialization..............................................265 Expectations...............................................265 Environments Conducive for Ongoing Learning...................265 Basic Training: Learning the Essentials.............................267 Defining Competencies......................................267 Assessing Training Needs....................................269 Training Needs of Specific Groups.............................273 Writing Objectives for Training................................274 Selecting Methods..........................................274 Facilitating Retention of Skills................................277 Feedback.................................................280 Evaluating Training.........................................282 Beyond the Basics: Continual Learning............................285 Mastery or Expertise........................................286 Change Management........................................286 Job Stress.................................................287 Burnout..................................................289 Organizational Responses....................................290 Personal Responses: Continuing Education......................292 Conclusion...................................................293 10-EVALUATION OF REFERENCE SERVICES.....................303 Jo Bell Whitlatch Introduction..................................................303 Why Evaluate Reference?.......................................304 The Role of Standards in Reference Evaluation......................304 What to Evaluate..............................................306 Evaluation Methods............................................308 Surveys or Questionnaires....................................308 Observation...............................................310 Interviews and Focus Groups..................................311 Case Studies...............................................313 Planning and Organizing Data Collection and Analysis................314 The Evaluation Report..........................................316 Conclusion...................................................316 11-ORGANIZING AND DELIVERING REFERENCE AND INFORMATION SERVICES...................................323 Jim Hahn and Josephine Z. Kibbee Introduction..................................................323 The Roles of Reference Librarians................................324 Reference as a Place in the Library................................325 Reading Rooms, Mixing Chambers, and Information Commons......325 Location of Reference Services................................327 The Reference Desk: Critical Mass or Trivial Pursuit?..............327 Service Models................................................328 In-Person Service...........................................329 Mobile Librarians and Embedded Service.......................330 Digital Reference Service....................................331 Delivering Virtual Reference Services..............................333 Staffing Models............................................333 Cooperative and Collaborative Reference........................334 Handheld Computing and Reference Service.....................335 Keeping Current, Staying Relevant................................336 12-REFERENCE SERVICES FOR SPECIFIC POPULATIONS........341 Frances Jacobson Harris Introduction..................................................341 Reference Service in a Pluralistic Society...........................344 Ethnic Diversity............................................344 Non-English Speakers.......................................345 Illiterate/Low-Literate Adults.................................348 Reference Service to Disabled Individuals..........................350 Persons with Physical Disabilities..............................351 Persons with Developmental and Cognitive Disabilities.............354 Reference Services for Specific Age Groups.........................356 Children and Young Adults...................................356 Older Adults...............................................370 Conclusion...................................................373 Part II: Information Sources and Their Use 13-SELECTION AND EVALUATION OF REFERENCE SOURCES .... 387 Linda C. Smith Reference Sources.............................................387 What Is a Reference Source?..................................387 Types of Sources...........................................388 Trends in Reference Publishing................................389 Reference Collection Development and Maintenance..................390 Components of the Collection.................................390 Reference Collection Development.............................390 Arrangement of the Collection................................391 Weeding the Collection......................................392 Evaluation of Sources..........................................392 Format...................................................393 Scope....................................................394 Relation to Similar Works....................................395 Authority.................................................395 Treatment.................................................395 Arrangement..............................................396 Special Features............................................396 Cost.....................................................396 Virtual Reference Collection Development..........................397 Selection Aids................................................398 Reviewing Sources..........................................398 Guides to Reference Sources..................................400 Sources, Collections, and Services in Transition......................402 14-DIRECTORIES..............................................411 Joseph E. Straw Uses and Characteristics........................................411 Evaluation...................................................413 Scope....................................................413 Currency..................................................413 Accuracy.................................................414 Arrangement..............................................414 Selection.....................................................414 User Community...........................................415 Cost.....................................................415 Uniqueness................................................415 Directories as Databases.....................................415 Important General Sources......................................417 Identifying Directories.......................................417 Telephone Directories.......................................418 Library Directories..........................................419 Association Directories......................................421 Publishing Directories.......................................422 Education Directories.......................................423 Foundations and Grants Directories............................426 Business Directories........................................427 Government Directories......................................429 Specialized Directories......................................430 Search Strategies..............................................431 Reference Interview.........................................431 Print Directories............................................431 Electronic Directories.......................................432 Conclusion...................................................433 15-ALMANACS, YEARBOOKS, AND HANDBOOKS................439 Lori S. Mestre Uses and Characteristics........................................439 Almanacs.................................................440 Yearbooks................................................442 Handbooks and Manuals.....................................443 Evaluation...................................................444 Accuracy.................................................444 Indexing..................................................444 Documentation.............................................445 Comprehensiveness.........................................445 Uniqueness................................................445 Format...................................................445 Currency..................................................446 Selection.....................................................446 Online Options.............................................447 Important General Sources......................................449 Almanacs.................................................449 Yearbooks................................................454 Handbooks................................................458 Search Strategies..............................................463 16-BIOGRAPHICAL SOURCES..................................471 Jeanne Holba Puacz Uses and Characteristics........................................471 Direct versus Indirect........................................473 Current versus Retrospective..................................473 Internationa] versus National..................................473 Alternative Sources.........................................474 Evaluation...................................................475 Currency..................................................475 Accuracy and Authority......................................475 Scope and Comprehensiveness................................476 Format...................................................476 Cautions..................................................477 Selection.....................................................478 Needs of Users.............................................478 Cost.....................................................478 Important General Sources......................................479 Directories of the Who s Who Form............................479 Indexes...................................................481 Biographical Dictionaries....................................483 Aggregate Sources..........................................486 Free Web Resources.........................................487 Search Strategies..............................................487 Factual Data...............................................488 Narrative Biographies.......................................489 Subject Inquiries...........................................490 Images...................................................491 Recently Deceased..........................................492 Obituaries.................................................492 Local and Lesser-Known Personalities..........................492 Genealogical Information....................................493 Fictional Personalities.......................................493 Book-Length Biographies....................................494 17-DICTIONARIES.............................................501 Stephanie R. Davis-Kahl Uses and Characteristics........................................501 Purpose: Past and Present....................................501 Kinds of Information Found in Dictionaries......................502 Types of Dictionaries........................................502 Evaluation...................................................503 Authority.................................................503 Accuracy and Currency......................................504 Format...................................................504 Scope....................................................505 Comparing Similar Dictionaries...............................505 Selection.....................................................505 Sources for Reviews........................................506 Electronic Options..........................................506 Important General Sources......................................507 Unabridged Dictionaries.....................................507 Etymological Dictionaries....................................508 Desk.....................................................509 Foreign-Language/English-Language Dictionaries.................511 Dialect and Regionalisms....................................512 Slang and Euphemisms......................................513 Thesauri and Usage Guides...................................514 Abbreviations and Acronyms..................................515 Quotations................................................516 Search Strategies..............................................516 18-ENCYCLOPEDIAS ..........................................525 Melissa A. Wong Uses and Characteristics........................................525 Kinds of Information Contained in Encyclopedias.................526 Evaluation...................................................528 Reviewing Tools............................................530 Scope....................................................530 Format...................................................531 Uniqueness................................................532 Authority.................................................532 Accuracy.................................................533 Objectivity................................................533 Currency..................................................533 Arrangement and Indexing...................................534 Selection.....................................................535 Determining Need in Different Library Settings...................535 Cost.....................................................537 Choosing between Print and Online Options......................537 Important General Sources......................................539 Encyclopedias for Children and Young Adults....................539 Encyclopedias for Adults.....................................541 Single-Volume Encyclopedias.................................545 Subject Encyclopedias.......................................545 Search Strategies..............................................547 Which Encyclopedia Should I Use?............................547 19-GEOGRAPHICAL SOURCES.................................555 David A. Cobb Uses and Characteristics........................................555 Evaluation...................................................558 Scale and Projection........................................558 Color and Symbols.........................................560 Publisher/Authority.........................................560 Indexing and Place Names....................................562 Currency..................................................562 Selection.....................................................562 Format...................................................563 Important General Sources......................................563 Maps....................................................564 Online and Digital Map Sources...............................565 Atlases...................................................566 Gazetteers................................................569 Travel Guides..............................................570 Other Geographical Sources..................................571 Search Strategies..............................................572 20-BIBLIOGRAPHIC SOURCES..................................579 Carol Bates Penka Uses and Characteristics........................................579 Types of Bibliographies and Catalogs...........................582 Kinds of Information Contained in Bibliographies and Library Catalogs...........................................583 Evaluation...................................................584 Authority.................................................584 Scope....................................................584 Arrangement..............................................585 Currency..................................................585 Selection.....................................................586 Important General Sources......................................587 Shared Cataloging Networks..................................587 U.S. Bibliography..........................................588 Current Bibliographies from Britain, France, and Canada...........592 Sources of Purchasing Information.............................593 Library Catalogs...........................................594 Serial and Newspaper Sources.................................598 Bibliographies of Bibliographies...............................601 Recommended Lists.........................................602 Search Strategies..............................................603 21-INDEXES AND ABSTRACTS..................................613 Linda C. Smith Uses and Characteristics........................................613 Evaluation...................................................614 Format...................................................615 Scope....................................................615 Authority.................................................616 Accuracy.................................................616 Arrangement..............................................616 Special Features............................................617 Selection.....................................................617 Needs of Users.............................................618 Cost.....................................................618 Uniqueness................................................619 Full-Text Coverage.........................................619 Important General Sources......................................619 General Periodical Indexes...................................620 Newspaper Indexes.........................................623 Broad-Subject Periodical Indexes..............................624 Citation Indexes............................................625 Indexes for Special Types of Materials..........................626 Indexes of Reviews.........................................627 Indexes for Different Literary Forms............................627 Search Strategies..............................................629 22-GOVERNMENT INFORMATION AND STATISTICS SOURCES ......................................637 Eric Forte and Mary Mallory Introduction..................................................637 Government Information: A Brief History...........................637 Uses and Characteristics........................................638 Organization of Documents...................................640 Uses of Government Information..............................641 Evaluation...................................................642 Selection.....................................................643 Using Important Government Information Sources....................644 General Guides: Learning Government Information Reference Strategies.................................................644 General Facts and Directories.................................646 Web Search Engines........................................651 General Catalogs and Bibliographies...........................652 Specialized Catalogs, Indexes, Bibliographies, and Directories.......656 Periodical Indexes..........................................658 Law and Legislative Information...............................659 Statistical Sources..........................................680 Canadian Government Information.............................691 Important General Canadian Sources...........................693 Search Strategies..............................................697 Author/Title Index............................................715 Subject Index................................................733
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spelling	Reference and information services an introduction Richard E. Bopp ... eds. 4. ed. Santa Barbara, Calif. Libraries Unlimited 2011 XXIII, 743 S. txt rdacontent n rdamedia nc rdacarrier Library and information science text series Reference services (Libraries) Information services Bibliothek (DE-588)4006439-6 gnd rswk-swf Auskunftsdienst (DE-588)4340792-4 gnd rswk-swf Informationsvermittlung (DE-588)4161680-7 gnd rswk-swf Bibliothek (DE-588)4006439-6 s Auskunftsdienst (DE-588)4340792-4 s DE-604 Informationsvermittlung (DE-588)4161680-7 s Bopp, Richard E. edt Erscheint auch als Online-Ausgabe 978-1-59884-817-5 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022656498&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
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title	Reference and information services an introduction
title_auth	Reference and information services an introduction
title_exact_search	Reference and information services an introduction
title_full	Reference and information services an introduction Richard E. Bopp ... eds.
title_fullStr	Reference and information services an introduction Richard E. Bopp ... eds.
title_full_unstemmed	Reference and information services an introduction Richard E. Bopp ... eds.
title_short	Reference and information services
title_sort	reference and information services an introduction
title_sub	an introduction
topic	Reference services (Libraries) Information services Bibliothek (DE-588)4006439-6 gnd Auskunftsdienst (DE-588)4340792-4 gnd Informationsvermittlung (DE-588)4161680-7 gnd
topic_facet	Reference services (Libraries) Information services Bibliothek Auskunftsdienst Informationsvermittlung
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022656498&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT boppricharde referenceandinformationservicesanintroduction

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