Modeling the Impact of ICT on Business Performance: Empirical Evidence from SMEs in Germany and Jordan.:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Köln
WiKu-Verlag Verlag für Wissenschaft und Kultur
2011
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVI, 242 S. 216 mm x 148 mm |
| ISBN: | 9783865533647 |
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Datensatz im Suchindex
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|---|---|
| adam_text | IMAGE 1
TABLE OF CONTENTS
DEDICATION ILL
FORWARD IV
ABSTRACT V
TABLE OF CONTENTS VI
LIST OF TAB LES X
LIST OF FIGURES XI
ABBREVIATIONS XIII
ACKNOWLEDGMENTS XVI
CHAPTER 1: BACKGROUND TO THE RESEARCH 1
1.1 INTRODUCTION 1
1.2 DEFINITION OF SMES 5
1.3 SMES IN GERMANY 5
1.3.1 HISTORICAL SIGNIFICANCE OF SMES IN GERMANY J
1.3.2 SMES AND ICTIN GERMANY 6
1.4 SMES IN JORDAN 9
1.4.1 SIGNIFICANCE OF SMES IN JORDAN 9
1.4.2 ICIINITIATIVES IN JORDAN 9
1.5 RESEARCH QUESTIONS 10
1.6 METHODOLOGY 10
1.7 EXPECTED CONTRIBUTION TO RESEARCH AND PRACTICE 11
CHAPTER 2: LITERATURE REVIEW AND THEORETICAL FRAMEWORK 12
2.1 INTRODUCTION 12
2.2 LITERATURE CLASSIFICATION 12
2.3 LITERATURE REVIEW 17
2.4 THE RESOURCE-BASED VIEW OF ICT USE 19
2.5 THE VALUE-CHAIN VIEW OF ICT USE 21
2.5.1 INBOUND AND OUTBOUND LOGISTICS 28
2.5.2 OPERATIONS 31
2.5.3 MARKETING AND SALES 32
2.5.4 AFTER-SALES SERVICE 33
2.5.5 ADMINISTRATION & MANAGEMENT 33
2.5.6 HUMAN RESOURCES MANAGEMENT 34
2.5.7 TECHNOLOGY DEVELOPMENT 35
2.5.8 PROCUREMENT 36
2.6 THE I CT IMPACT ON BUSINESS PERFORMANCE 36
2.7 RESEARCH HYPOTHESES 39
2.8 THEORETICAL FRAMEWORK 40
2.8.1 RESEARCH MODEL 40
2.8.2 THE LINK BETWEEN RESEARCH QUESTIONS AND HYPOTHESES 41
2.8.3 DEFINITIONS OF MODEL CONSTRUCTS 42
2.9 CONCLUSION 43
CHAPTER 3: RESEARCH METHODOLOGY * 45
3.1 INTRODUCTION 45
3.2 RESEARCH DESIGN 46
BIBLIOGRAFISCHE INFORMATIONEN HTTP://D-NB.INFO/1003596355
DIGITALISIERT DURCH
IMAGE 2
3.3 QUESTIONNAIRE DEVELOPMENT 48
3.4 STRUCTURAL EQUATION MODELING: SK-STAGE APPROACH 50
3.5 DEFINE THE INDIVIDUAL CONSTRUCTS (STAGE ONE) 52
3.5.1 OPERATIONALIZATION OF CONSTRUCTS 52
3.5.2 ITEMS ANALYSIS AND DELETION 55
3.5.3 ASSESSMENT OF THE SUITABILITY OF DATA FOR FACTOR ANALYSIS 56
3.6 DEVELOP AND SPECIFY THE MEASUREMENT MODEL (STAGE TWO) 57
3.6.1 EXPLORATORY FACTOR ANALYSIS AND UNIDIMENSIONALITY ASSESSMENT 57
3.6.2 CONFIRMATORY FACTOR ANALYSIS AND MEASUREMENT MODEL 58
3.6.3 ITEMS PER CONSTRUCT AND MODEL SPECIFICATION 58
3.6.4 MODEL IDENTIFICATION 59
3.6.5 REFLECTIVE VS FORMATIVE CONSTRUCTS 61
3.7 DESIGN A STUDY TO PRODUCE EMPIRICAL RESULTS (STAGE THREE) 62
3.7.1 COVARIANCE VS CORRELATION MATRICES 62
3.7.2 MISSING DATA PROCEDURES 62
3.7.3 THE ADEQUACY OF SAMPLE SIZE 65
3.7.4 MODEL ESTIMATION TECHNIQUE 66
3.7.5 COMPUTER PROGRAM SELECTED FOR THE ANALYSIS 67
3.8 ASSESS MEASUREMENT MODEL VALIDITY (STAGE FOUR) 67
3.8.1 ASSESSMENT OF GOODNESS-OF-FIT (GOF) 67
3.8.2 CONSTRUCT VALIDITY (CONTENT, DISCRIMINANT, AND CONVERGENT
VALIDITY) 71
3.8.3 MODEL DIAGNOSTICS AND MODIFICATION MEASURES 75
3.9 SPECIFY STRUCTURAL MODEL (STAGE FIVE) 77
3.9.1 ONE-STEP VS TWO-STEP APPROACH 77
3.9.2 STRUCTURAL MODEL SPECIFICATION 78
3.9.3 TRANSFORM THE MEASUREMENT MODEL TO A STRUCTURAL MODEL 78
3.10 ASSESS STRUCTURAL MODEL VALIDITY (STAGE S K) 79
3.10.1 ASSESS OVERALL STRUCTURAL MODEL FIT 79
3.11 METHODOLOGICAL CONTRIBUTIONS OF THIS RESEARCH 79
3.12 CONCLUSION 80
CHAPTER 4: DATA ANALYSIS OF ICT USE ACROSS THE VALUE CHAIN IN SME 81
4.1 INTRODUCTION 81
4.2 RESPONDENTS PROFILE (FIRST STUDY IN GERMANY) 81
4.2.1 RESPONDENTS OF GERMAN SMES CLASSIFIED BY INDUSTRIAL SECTOR 81
4.2.2 RESPONDENTS OF GERMAN SMES CLASSIFIED BY JOB FUNCTION 82
4.2.3 RESPONDENTS OF GERMAN SMES CLASSIFIED BY NUMBER OF EMPLOYEES 84
4.2.4 RESPONDENTS OF GERMAN SMES CLASSIFIED BY ANNUAL SALES 84
4.2.5 RESPONDENTS OF GERMAN SMES CLASSIFIED BY DATE OF ESTABLISHMENT 86
4.3 RESPONDENTS PROFILE (SECOND STUDY IN JORDAN) 87
4.3.1 RESPONDENTS OF JORDANIAN SMES CLASSIFIED BY INDUSTRIAL SECTOR 87
4.3.2 RESPONDENTS OF JORDANIAN SMES CLASSIFIED BY JOB FUNCTION 87
4.3.3 RESPONDENTS OF JORDANIAN SMES CLASSIFIED BY NUMBER OF EMPLOYEES 89
4.3.4 RESPONDENTS OF JORDANIAN SMES CLASSIFIED BY ANNUAL SALES 89
4.3.5 RESPONDENTS OF JORDANIAN SMES CLASSIFIED BY DATE OF ESTABLISHMENT
91
4.4 INBOUND LOGISTICS TECHNOLOGIES 91
4.4.1 SUPPLY CHAIN MANAGEMENT SOFTWARE (SCMS) 92
4.4.2 ONLINE PAYMENTS AND ELECTRONIC ACCESS TO SUPPLIERS 93
4.4.3 AUTOMATED STORAGE & RETRIEVAL SYSTEM (AS/RS) 94
4.5 OPERATIONS TECHNOLOGIES 94
4.5.1 COMPUTER AIDED MANUFACTURING (CAM) 95
4.5.2 COMPUTER NUMERICAL CONTROL MACHINES (CNC) 95
4.5.3 FLEXIBLE MANUFACTURING SYSTEM (FMS) 96
4.5.4 AUTOMATED MATERIAL HANDLING SYSTEM (AMHS) 97
4.5.5 ELECTRONIC TIME AND EXPENSE REPORTING 98
4.6 OUTBOUND LOGISTICS TECHNOLOGIES 99
4.6.1 ORDER PROCESSING SOFTWARE 99
4.6.2 ONLINE ORDER TRACKING & PRODUCTION SCHEDULING 100
4.6.3 ONLINE ACCESS TO DELIVERY SCHEDULE 101
4.6.4 COMPUTER SYSTEM FOR VEHICLE OPERATIONS SCHEDULING 102
IMAGE 3
4.7 MARKETING AND SALES TECHNOLOGIES 103
4.7.1 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) 103
4.7.2 SALES FORCE AUTOMATION (SFA) 104
4.7.3 COMPUTER ANALYSIS OF SALES 105
4.7.4 ONLINE SALES CHANNELS 106
4.8 SERVICES TECHNOLOGIES 107
4.8.1 ONLINE CUSTOMER SERVICE 107
4.9 ADMINISTRATION AND MANAGEMENT TECHNOLOGIES 108
4.9.1 ENTERPRISE RESOURCE PLANNING (ERP) 108
4.9.2 ACCOUNTING AND FINANCE SOFTWARE 109
4.9.3 ELECTRONIC INVOICING SYSTEM 110
4.9.4 OFTICE AUTOMATION / //
4.10 HUMAN RESOURCES MANAGEMENT TECHNOLOGIES 112
4.10.1 HRMSOFTWARE 113
4.10.2 ONLINE PERSONNEL AND BENEFITS ADMINISTRATION 113
4.10.3 ONLINE TRAINING 114
4.10.4 ONLINE SHARING OF ENTERPRISE INFORMATION BY EMPLOYEES 115
4.11 TECHNOLOGY DEVELOPMENT 115
4.11.1 COMPUTER AIDED DESIGN (CAD) 116
4.11.2 ONLINE ACCESS TO R&D 117
4.12 PROCUREMENT TECHNOLOGIES 117
4.12.1 COMPUTERIZED PROCUREMENT SYSTEM 118
4.12.2 ONLINE PROCUREMENT OF PARTS (E-PROCUREMENT) 118
4.13 THE SIGNIFICANT DIFFERENCE OF ICT USE AMONG SMES IN GERMANY AND
JORDAN 119 4.14 ICT AND VALUE-CHAIN COST ADVANTAGE 123
4.14.1 INBOUND LOGISTICS COST 123
4.14.2 OPERATIONS COST 124
4.14.3 OUTBOUND LOGISTICS COST 124
4.14.4 MARKETING AND SALES COST 125
4.14.5 SERVICES COST 126
4.14.6 ADMINISTRATION COST 127
4.14.7 HUMAN RESOURCES MANAGEMENT COST 128
4.14.8 TECHNOLOGY DEVELOPMENT COST 130
4.14.9 PROCUREMENT COST 130
4.15 ICT AND DIFFERENTIATION 132
4.15.1 PRODUCT DIFFERENTIATION 132
4.15.2 PROCESS DIFFERENTIATION 133
4.15.3 SALES GROWTH 134
4.15.4 PRODUCTIVITY 135
4.15.5 MARKET SHARE 136
4.16 ICT RESOURCES 137
4.16.1 THE QUALITY OF ICT INFRASTRUCTURE 137
4.16.2 THE ICT SKILLS OF EMPLOYEES 138
4.16.3 THE GOVERNMENTAL POLICIES TOWARD ICT ADOPTION 139
4.16.4 THE ROLE OF COMPETITION TO ENCOURAGE ICT ADOPTION 140
4.17 CONCLUSION 141
CHAPTER 5: STRUCTURAL EQUATION MODELING ANALYSIS AND RESULTS 142
5.1 INTRODUCTION 142
5.2 FIRST STUDY RESULTS-GERMANY 142
5.2.1 ITEM ANALYSIS AND DATA UNIDIMENSIONALITY ASSESSMENT 142
5.2.2 EXPLORATORY FACTOR ANALYSIS-SEMSTAGE 1 143
5.2.3 MEASUREMENT MODEL-SEM STAGES 2-4 144
5.2.4 STRUCTURAL MODEL-SEM STAGES 5-6. 147
5.2.5 HYPOTHESES TESTING. 148
5.3 SECOND STUDY RESULTS-JORDAN 150
5.3.1 ITEM ANALYSIS AND DATA UNIDIMENSIONALITY ASSESSMENT 150
5.3.2 EXPLORATORY FACTOR ANALYSIS-SEM STAGE 1 151
5.3.3 MEASUREMENT MODEL-SEM STAGES 2-4 153
5.3.4 STRUCTURAL MODEL-SEM STAGES 5-6. 155
IMAGE 4
5.3.5 HYPOTHESES TESTING. 156
5.4 COMPARATIVE ANALYSIS OF TWO MODELS 158
5.5 CONCLUSION 159
CHAPTER 6: DISCUSSION OF RESULTS 160
6.1 INTRODUCTION 160
6.2 FINDING 1: THE ICT RESOURCES AND ICT USE 160
6.2.1 SAMPLE IN GERMANY 160
6.2.2 SAMPLE IN JORDAN 160
6.3 FINDING 2: THE ICT RESOURCES AND THE VALUE-CHAIN COST ADVANTAGE 161
6.4 FINDING 3: ICT USE AND THE VALUE-CHAIN COST ADVANTAGE 162
6.4.1 SAMPLE IN GERMANY 162
6.4.2 SAMPLE IN JORDAN 162
6.5 FINDING 4: THE VALUE-CHAIN COST ADVANTAGE AND THE OVERALL
PERFORMANCE 164 6.6 CONCLUSION (SUPPORT OF HYPOTHESES) 164
CHAPTER 7: IMPLICATIONS, LIMITATIONS AND CONCLUSION 166
7.1 RESEARCH IMPLICATIONS 166
7.2 IMPLICATIONS FOR PRACTICE AND POLICY MAKERS 167
7.3 LIMITATIONS AND FUTURE RESEARCH 169
APPENDIX 1: ITEM ANALYSIS AND DELETION 172
APPENDIX 2: RESULTS OF FACTOR ANALYSIS 185
APPENDIX 3: DATA COLLECTION QUESTIONNAIRE: ENGLISH VERSION 197
APPENDIX 4: DATA COLLECTION QUESTIONNAIRE: GERMAN VERSION 205
APPENDIX 5: DATA COLLECTION QUESTIONNAIRE: ARABIC VERSION 211
APPENDIX 6: THE RESEARCHER S C.V 217
LIST OF REFERENCES 226
|
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| discipline | Wirtschaftswissenschaften |
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| spelling | Almadhoun, Mahmoud R. M. 1976- Verfasser (DE-588)1013157214 aut Modeling the Impact of ICT on Business Performance: Empirical Evidence from SMEs in Germany and Jordan. Mahmoud Almadhoun Köln WiKu-Verlag Verlag für Wissenschaft und Kultur 2011 XVI, 242 S. 216 mm x 148 mm txt rdacontent n rdamedia nc rdacarrier Informationstechnik (DE-588)4026926-7 gnd rswk-swf Klein- und Mittelbetrieb (DE-588)4031031-0 gnd rswk-swf Unternehmenserfolg (DE-588)4223768-3 gnd rswk-swf Deutschland (DE-588)4011882-4 gnd rswk-swf Jordanien (DE-588)4028750-6 gnd rswk-swf Deutschland (DE-588)4011882-4 g Jordanien (DE-588)4028750-6 g Klein- und Mittelbetrieb (DE-588)4031031-0 s Informationstechnik (DE-588)4026926-7 s Unternehmenserfolg (DE-588)4223768-3 s DE-604 DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022638008&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Almadhoun, Mahmoud R. M. 1976- Modeling the Impact of ICT on Business Performance: Empirical Evidence from SMEs in Germany and Jordan. Informationstechnik (DE-588)4026926-7 gnd Klein- und Mittelbetrieb (DE-588)4031031-0 gnd Unternehmenserfolg (DE-588)4223768-3 gnd |
| subject_GND | (DE-588)4026926-7 (DE-588)4031031-0 (DE-588)4223768-3 (DE-588)4011882-4 (DE-588)4028750-6 |
| title | Modeling the Impact of ICT on Business Performance: Empirical Evidence from SMEs in Germany and Jordan. |
| title_auth | Modeling the Impact of ICT on Business Performance: Empirical Evidence from SMEs in Germany and Jordan. |
| title_exact_search | Modeling the Impact of ICT on Business Performance: Empirical Evidence from SMEs in Germany and Jordan. |
| title_full | Modeling the Impact of ICT on Business Performance: Empirical Evidence from SMEs in Germany and Jordan. Mahmoud Almadhoun |
| title_fullStr | Modeling the Impact of ICT on Business Performance: Empirical Evidence from SMEs in Germany and Jordan. Mahmoud Almadhoun |
| title_full_unstemmed | Modeling the Impact of ICT on Business Performance: Empirical Evidence from SMEs in Germany and Jordan. Mahmoud Almadhoun |
| title_short | Modeling the Impact of ICT on Business Performance: Empirical Evidence from SMEs in Germany and Jordan. |
| title_sort | modeling the impact of ict on business performance empirical evidence from smes in germany and jordan |
| topic | Informationstechnik (DE-588)4026926-7 gnd Klein- und Mittelbetrieb (DE-588)4031031-0 gnd Unternehmenserfolg (DE-588)4223768-3 gnd |
| topic_facet | Informationstechnik Klein- und Mittelbetrieb Unternehmenserfolg Deutschland Jordanien |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022638008&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT almadhounmahmoudrm modelingtheimpactofictonbusinessperformanceempiricalevidencefromsmesingermanyandjordan |