Taking the pulse of economic development: service trends
Saved in:
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
München
Hanser
2011
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis Klappentext |
| Physical Description: | VIII, 152 S. graph. Darst. |
| ISBN: | 9783446427082 3446427082 |
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MARC
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Record in the Search Index
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| adam_text | IMAGE 1
TABLE OF CONTENTS
INTRODUCTION 1
TAKING THE PULSE OF ECONOMIC DEVELOPMENT - SERVICE TRENDS 1 CONTOURS OF
NEW VALUE CREATION - IMPULSES FROM SERVICES RESEARCH 2 SERVICE TRENDS -
IMPULSES FOR A RESEARCH AGENDA 5
A GLANCE AT POTENTIALITY SPACES 8
PART I: FOCUS MANAGEMENT - DESIGN OF RESEARCH AND DEVELOPMENT
FOR NEW SERVICES 13
1 »R&D MANAGEMENT FOR SERVICES 15
1.1 COMPETITIVE DIFFERENTIATION BY INNOVATIVE SERVICES 15
1.2 STRUCTURES AND PROCESSES FOR SERVICE RESEARCH AND DEVELOPMENT 17 1.3
RESULTS OF THE EXPERT SURVEY 19
1.4 CONCLUSION 22
2 »CUSTOMER INTEGRATION IN NEW SERVICE DEVELOPMENT: EXPERIENCES FROM
SWEDEN 25
2.1 INTRODUCTION 25
2.2 WHY LISTEN AND LEARN FROM CUSTOMERS? 26
2.3 IT PAYS TO LISTEN AND LEARN FROM THE CUSTOMER! 29
2.4 CUSTOMERS HAVE GOOD IDEAS! 30
2.5 METHODS TO LISTEN AND LEARN FROM THE CUSTOMER 31
2.6 FUTURE SERVICE COMPANIES LISTEN AND LEARN FROM CUSTOMERS 32 2.7
DISCUSSION AND CONCLUSION 33
PART II: FOCUS TEST - VISUALISE THE INVISIBLE PART OF SERVICES 35
3 »SERVICE MODELLING AND SIMULATION 37
3.1 INTRODUCTION 37
3.2 MODELS FOR SERVICES 38
3.3 MODELLING OF SERVICES 39
3.4 SIMULATION OF SERVICES 40
3.5 CONCLUSION 42
4 »SERVICE SYSTEM MODELLING 45
4.1 INTRODUCTION 45
4.2 FUNDAMENTALS OF SERVICE MODELLING 46
4.3 OVERVIEW OF THE FOUR MODELLING AREAS 48
BIBLIOGRAFISCHE INFORMATIONEN HTTP://D-NB.INFO/1011784548
DIGITALISIERT DURCH
IMAGE 2
4.4 COMPONENT MODEL 50
4.5 RESOURCE MODEL 52
4.6 PRODUCT MODEL 54
4.7 PROCESS MODEL 55
4.8 APPLICATION AND OUTLOOK 56
PART III: FOCUS MAN - MANAGEMENT OF TALENTS, SKILLS AND COMPETENCIES FOR
SERVICE INNOVATION 61
5 »HUMANS AT THE HEART OF SERVICE INNOVATION. CHALLENGES FOR HUMAN
RESOURCE MANAGEMENT 63
5.1 INTRODUCTION 63
5.2 SERVICE INNOVATION AND HRM AS OBJECTS OF STUDY 64
5.3 CHALLENGES FOR HRM - WHAT DO THE EXPERTS SAY? 66
5.4 TRENDSAND DEVELOPMENT IN HRM 70
6 »FROM STRATEGIC TO INTEGRATED HUMAN RESOURCE MANAGEMENT FOR SERVICE
INNOVATION 75
6.1 INTRODUCTION 75
6.2 HUMAN RESOURCE MANAGEMENT AS AN OBJECT OF STUDY FOR SERVICE
INNOVATION 76
6.3 CHARACTERISTICS OF INTEGRATED HRM DECISIONS FOR SERVICE INNOVATION
78 6.4 REQUIREMENTS FOR INTEGRATED HRM TO ENCOURAGE SERVICE INNOVATIONS
80 6.5 IMPLEMENTATION OF AN INTEGRATED HRM FOR SERVICE INNOVATION 83 6.6
SUMMARY AND IMPLICATIONS FOR FURTHER RESEARCH 85
PART IV: FOCUS TECHNOLOGY - INNOVATION BY INTERACTION OF TECHNOLOGY AND
SERVICE 89
7 ABOUT THE INTERACTION OF »TECHNOLOGICAL AND SERVICE INNOVATION 91
7.1 INTRODUCTION 91
7.2 TECHNOLOGICAL AND SERVICE INNOVATION - A NEGLECTED RELATIONSHIP IN
SERVICES RESEARCH? 91
7.3 CHALLENGES - WHAT DO THE EXPERTS SAY? 94
7.4 INTEGRATION OF TECHNOLOGICAL AND SERVICE INNOVATIONS - TRENDS AND
DEVELOPMENTS 99
8 »INNOVATION BY INTERACTION OF TECHNOLOGIES AND SERVICES 103
8.1 CLOUD COMPUTING 104
8.2 INTERNET OF SERVICES 106
8.3 BUSINESS MODELS 107
8.4 INTEGRATED SERVICE ENGINEERING 108
IMAGE 3
PART V: FOCUS FUTURE OF VALUE CREATION - FROM VALUE-IN-EXCHANGE
TO VALUE-IN-USE 111
9 »HYBRID PRODUCTS/SERVICES - CONTOURS OF A NEW PARADIGM 113
9.1 INTRODUCTION 113
9.2 FROM THE HYBRID PRODUCT TO HYBRID VALUE CREATION 113
9.3 HYBRID VALUE CREATION - WHAT DO EXPERTS SAY? 117
9.4 TRENDS AND DEVELOPMENTS IN THE AREA OF HYBRID PRODUCTS/SERVICES 120
10 »ALTERNATIVE LOGICS FOR SERVICE(S): FROM HYBRID SYSTEMS TO SERVICE
ECOSYSTEMS 123
10.1 INTRODUCTION 123
10.2 GOODS-DOMINANT LOGIC 124
10.3 SERVICE-DOMINANT LOGIC 126
10.4 VALUE NETWORKS AND SERVICE ECOSYSTEMS AS VENUES FOR VALUE
CO-CREATION 129 10.5 ADVANTAGES OF THE S-D LOGIC, SERVICE ECOSYSTEM
PERSPECTIVE 131 10.6 CONCLUSION 132
PART VI: OUTLOOK 137
11 SERVICE TRENDS - FUTURE PERSPECTIVES 139
11.1 SERVICE TRENDS AS A STRATEGIC PERSPECTIVE OF NEW VALUE CREATION 139
11.2 NEW THINKING WITH SERVICES 144
BIOGRAPHICAL NOTES ABOUT THE MARS EXPERTS AND GUEST AUTHORS 147
Taking the Pulse of Economic Development
-
Service Trends
Excellent service is the key to business success! Identifying trends and
opportunities in the modern service economy and providing tips on
how to actively shaping the future: This is what the various chapters
of this volume set out to do. Find a collection of factual observation,
empirical data and expert opinions on trends and perspectives on the
future of services that can inspire strategy development and decision
making in research, politics and business. The basis is the second in¬
ternational survey of »MARS« (International Monitoring of Activities
and Research in Services).
Linking-up of economics, science and politics
Џ-
Connecting to international trends
Џ·
Creating market and opinion leadership
|
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| dewey-full | 338.47 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 338 - Production |
| dewey-raw | 338.47 |
| dewey-search | 338.47 |
| dewey-sort | 3338.47 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| physical | VIII, 152 S. graph. Darst. |
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| spelling | Taking the pulse of economic development service trends Dieter Spath ... (eds.) München Hanser 2011 VIII, 152 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Innovation (DE-588)4027089-0 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Wertschöpfung (DE-588)4065685-8 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 s Innovation (DE-588)4027089-0 s Wertschöpfung (DE-588)4065685-8 s DE-604 Spath, Dieter 1952- Sonstige (DE-588)13065048X oth DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022636861&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis Digitalisierung UB Passau application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022636861&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA Klappentext |
| spellingShingle | Taking the pulse of economic development service trends Innovation (DE-588)4027089-0 gnd Dienstleistungssektor (DE-588)4012183-5 gnd Wertschöpfung (DE-588)4065685-8 gnd |
| subject_GND | (DE-588)4027089-0 (DE-588)4012183-5 (DE-588)4065685-8 |
| title | Taking the pulse of economic development service trends |
| title_auth | Taking the pulse of economic development service trends |
| title_exact_search | Taking the pulse of economic development service trends |
| title_full | Taking the pulse of economic development service trends Dieter Spath ... (eds.) |
| title_fullStr | Taking the pulse of economic development service trends Dieter Spath ... (eds.) |
| title_full_unstemmed | Taking the pulse of economic development service trends Dieter Spath ... (eds.) |
| title_short | Taking the pulse of economic development |
| title_sort | taking the pulse of economic development service trends |
| title_sub | service trends |
| topic | Innovation (DE-588)4027089-0 gnd Dienstleistungssektor (DE-588)4012183-5 gnd Wertschöpfung (DE-588)4065685-8 gnd |
| topic_facet | Innovation Dienstleistungssektor Wertschöpfung |
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