APA (7th ed.) Citation

(2011). The Science of Service Systems (1. ed.). Springer. https://doi.org/10.1007/978-1-4419-8270-4

Chicago Style (17th ed.) Citation

The Science of Service Systems. 1. ed. Berlin: Springer, 2011. https://doi.org/10.1007/978-1-4419-8270-4.

MLA (9th ed.) Citation

The Science of Service Systems. 1. ed. Springer, 2011. https://doi.org/10.1007/978-1-4419-8270-4.