The Science of Service Systems:
Gespeichert in:
Format: | Elektronisch E-Book |
---|---|
Sprache: | English |
Veröffentlicht: |
Berlin
Springer
2011
|
Ausgabe: | 1. ed. |
Schriftenreihe: | Research and Innovations in the Service Economy
|
Schlagworte: | |
Online-Zugang: | BTU01 FAB01 FHA01 FHI01 FHM01 FHN01 FHR01 FKE01 FNU01 FWS01 FWS02 HWR01 UBA01 UBG01 UBM01 UBR01 UBT01 UBW01 UBY01 UER01 UPA01 Volltext |
Beschreibung: | 1 Online-Ressource (XXIV, 358 S.) |
ISBN: | 9781441982704 |
DOI: | 10.1007/978-1-4419-8270-4 |
Internformat
MARC
LEADER | 00000nmm a2200000 c 4500 | ||
---|---|---|---|
001 | BV037428462 | ||
003 | DE-604 | ||
005 | 20170530 | ||
007 | cr|uuu---uuuuu | ||
008 | 110530s2011 gw |||| o||u| ||||||eng d | ||
015 | |a 10,N45 |2 dnb | ||
020 | |a 9781441982704 |c Online |9 978-1-4419-8270-4 | ||
024 | 7 | |a 10.1007/978-1-4419-8270-4 |2 doi | |
024 | 3 | |a 9781441982698 | |
028 | 5 | 2 | |a Best.-Nr.: 12441952 |
035 | |a (OCoLC)873863867 | ||
035 | |a (DE-599)BVBBV037428462 | ||
040 | |a DE-604 |b ger |e rakddb | ||
041 | 0 | |a eng | |
044 | |a gw |c XA-DE-BE | ||
049 | |a DE-473 |a DE-739 |a DE-898 |a DE-M347 |a DE-703 |a DE-1049 |a DE-634 |a DE-92 |a DE-Aug4 |a DE-19 |a DE-2070s |a DE-29 |a DE-20 |a DE-863 |a DE-862 |a DE-355 |a DE-1043 |a DE-859 |a DE-384 |a DE-573 |a DE-706 | ||
084 | |a QQ 250 |0 (DE-625)141969: |2 rvk | ||
084 | |a 004 |2 sdnb | ||
245 | 1 | 0 | |a The Science of Service Systems |c Haluk Demirkan ... eds. |
250 | |a 1. ed. | ||
264 | 1 | |a Berlin |b Springer |c 2011 | |
300 | |a 1 Online-Ressource (XXIV, 358 S.) | ||
336 | |b txt |2 rdacontent | ||
337 | |b c |2 rdamedia | ||
338 | |b cr |2 rdacarrier | ||
490 | 0 | |a Research and Innovations in the Service Economy | |
650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Servicepolitik |0 (DE-588)4234502-9 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Dienstleistungsangebot |0 (DE-588)4224244-7 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Wissenschaftsentwicklung |0 (DE-588)4079355-2 |2 gnd |9 rswk-swf |
655 | 7 | |0 (DE-588)4143413-4 |a Aufsatzsammlung |2 gnd-content | |
689 | 0 | 0 | |a Dienstleistungsangebot |0 (DE-588)4224244-7 |D s |
689 | 0 | 1 | |a Management |0 (DE-588)4037278-9 |D s |
689 | 0 | 2 | |a Servicepolitik |0 (DE-588)4234502-9 |D s |
689 | 0 | 3 | |a Wissenschaftsentwicklung |0 (DE-588)4079355-2 |D s |
689 | 0 | |C b |5 DE-604 | |
700 | 1 | |a Demirkan, Haluk |e Sonstige |4 oth | |
776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe, Hardcover |z 978-1-4419-8269-8 |
856 | 4 | 0 | |u https://doi.org/10.1007/978-1-4419-8270-4 |x Verlag |3 Volltext |
912 | |a ZDB-2-SCS | ||
999 | |a oai:aleph.bib-bvb.de:BVB01-022580586 | ||
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l BTU01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l FAB01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l FHA01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l FHI01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l FHM01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l FHN01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l FHR01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l FKE01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l FNU01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l FWS01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l FWS02 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l HWR01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l UBA01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l UBG01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l UBM01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l UBR01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l UBT01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l UBW01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l UBY01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l UER01 |p ZDB-2-SCS |x Verlag |3 Volltext | |
966 | e | |u https://doi.org/10.1007/978-1-4419-8270-4 |l UPA01 |p ZDB-2-SCS |x Verlag |3 Volltext |
Datensatz im Suchindex
DE-BY-FWS_katkey | 437146 |
---|---|
_version_ | 1824554206313316352 |
any_adam_object | |
building | Verbundindex |
bvnumber | BV037428462 |
classification_rvk | QQ 250 |
collection | ZDB-2-SCS |
ctrlnum | (OCoLC)873863867 (DE-599)BVBBV037428462 |
discipline | Informatik Wirtschaftswissenschaften |
doi_str_mv | 10.1007/978-1-4419-8270-4 |
edition | 1. ed. |
format | Electronic eBook |
fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03978nmm a2200769 c 4500</leader><controlfield tag="001">BV037428462</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20170530 </controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">110530s2011 gw |||| o||u| ||||||eng d</controlfield><datafield tag="015" ind1=" " ind2=" "><subfield code="a">10,N45</subfield><subfield code="2">dnb</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781441982704</subfield><subfield code="c">Online</subfield><subfield code="9">978-1-4419-8270-4</subfield></datafield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.1007/978-1-4419-8270-4</subfield><subfield code="2">doi</subfield></datafield><datafield tag="024" ind1="3" ind2=" "><subfield code="a">9781441982698</subfield></datafield><datafield tag="028" ind1="5" ind2="2"><subfield code="a">Best.-Nr.: 12441952</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)873863867</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV037428462</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">gw</subfield><subfield code="c">XA-DE-BE</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-473</subfield><subfield code="a">DE-739</subfield><subfield code="a">DE-898</subfield><subfield code="a">DE-M347</subfield><subfield code="a">DE-703</subfield><subfield code="a">DE-1049</subfield><subfield code="a">DE-634</subfield><subfield code="a">DE-92</subfield><subfield code="a">DE-Aug4</subfield><subfield code="a">DE-19</subfield><subfield code="a">DE-2070s</subfield><subfield code="a">DE-29</subfield><subfield code="a">DE-20</subfield><subfield code="a">DE-863</subfield><subfield code="a">DE-862</subfield><subfield code="a">DE-355</subfield><subfield code="a">DE-1043</subfield><subfield code="a">DE-859</subfield><subfield code="a">DE-384</subfield><subfield code="a">DE-573</subfield><subfield code="a">DE-706</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QQ 250</subfield><subfield code="0">(DE-625)141969:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">004</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">The Science of Service Systems</subfield><subfield code="c">Haluk Demirkan ... eds.</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Berlin</subfield><subfield code="b">Springer</subfield><subfield code="c">2011</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (XXIV, 358 S.)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Research and Innovations in the Service Economy</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Dienstleistungsangebot</subfield><subfield code="0">(DE-588)4224244-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Wissenschaftsentwicklung</subfield><subfield code="0">(DE-588)4079355-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4143413-4</subfield><subfield code="a">Aufsatzsammlung</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Dienstleistungsangebot</subfield><subfield code="0">(DE-588)4224244-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Wissenschaftsentwicklung</subfield><subfield code="0">(DE-588)4079355-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="C">b</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Demirkan, Haluk</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe, Hardcover</subfield><subfield code="z">978-1-4419-8269-8</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-2-SCS</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-022580586</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">BTU01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">FAB01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">FHA01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">FHI01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">FHM01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">FHN01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">FHR01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">FKE01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">FNU01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">FWS01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">FWS02</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">HWR01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">UBA01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">UBG01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">UBM01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">UBR01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">UBT01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">UBW01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">UBY01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">UER01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-1-4419-8270-4</subfield><subfield code="l">UPA01</subfield><subfield code="p">ZDB-2-SCS</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
genre | (DE-588)4143413-4 Aufsatzsammlung gnd-content |
genre_facet | Aufsatzsammlung |
id | DE-604.BV037428462 |
illustrated | Not Illustrated |
indexdate | 2025-02-20T06:48:05Z |
institution | BVB |
isbn | 9781441982704 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-022580586 |
oclc_num | 873863867 |
open_access_boolean | |
owner | DE-473 DE-BY-UBG DE-739 DE-898 DE-BY-UBR DE-M347 DE-703 DE-1049 DE-634 DE-92 DE-Aug4 DE-19 DE-BY-UBM DE-2070s DE-29 DE-20 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-355 DE-BY-UBR DE-1043 DE-859 DE-384 DE-573 DE-706 |
owner_facet | DE-473 DE-BY-UBG DE-739 DE-898 DE-BY-UBR DE-M347 DE-703 DE-1049 DE-634 DE-92 DE-Aug4 DE-19 DE-BY-UBM DE-2070s DE-29 DE-20 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-355 DE-BY-UBR DE-1043 DE-859 DE-384 DE-573 DE-706 |
physical | 1 Online-Ressource (XXIV, 358 S.) |
psigel | ZDB-2-SCS |
publishDate | 2011 |
publishDateSearch | 2011 |
publishDateSort | 2011 |
publisher | Springer |
record_format | marc |
series2 | Research and Innovations in the Service Economy |
spellingShingle | The Science of Service Systems Management (DE-588)4037278-9 gnd Servicepolitik (DE-588)4234502-9 gnd Dienstleistungsangebot (DE-588)4224244-7 gnd Wissenschaftsentwicklung (DE-588)4079355-2 gnd |
subject_GND | (DE-588)4037278-9 (DE-588)4234502-9 (DE-588)4224244-7 (DE-588)4079355-2 (DE-588)4143413-4 |
title | The Science of Service Systems |
title_auth | The Science of Service Systems |
title_exact_search | The Science of Service Systems |
title_full | The Science of Service Systems Haluk Demirkan ... eds. |
title_fullStr | The Science of Service Systems Haluk Demirkan ... eds. |
title_full_unstemmed | The Science of Service Systems Haluk Demirkan ... eds. |
title_short | The Science of Service Systems |
title_sort | the science of service systems |
topic | Management (DE-588)4037278-9 gnd Servicepolitik (DE-588)4234502-9 gnd Dienstleistungsangebot (DE-588)4224244-7 gnd Wissenschaftsentwicklung (DE-588)4079355-2 gnd |
topic_facet | Management Servicepolitik Dienstleistungsangebot Wissenschaftsentwicklung Aufsatzsammlung |
url | https://doi.org/10.1007/978-1-4419-8270-4 |
work_keys_str_mv | AT demirkanhaluk thescienceofservicesystems |