Armstrong's handbook of performance management: an evidence-based guide to delivering high performance
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Kogan Page
2009
|
| Ausgabe: | 4. ed. |
| Schlagworte: | |
| Online-Zugang: | Contributor biographical information Publisher description Table of contents only Inhaltsverzeichnis |
| Beschreibung: | Rev. ed. of: Performance management. 3rd ed. 2006. - Hier auch später erschienene, unveränderte Nachdrucke. Includes bibliographical references and indexes |
| Beschreibung: | X, 382 S. graph. Darst. 25 cm |
| ISBN: | 9780749453923 0749453923 |
Internformat
MARC
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| 245 | 1 | 0 | |a Armstrong's handbook of performance management |b an evidence-based guide to delivering high performance |c Michael Armstrong |
| 246 | 1 | 3 | |a Handbook of performance management |
| 250 | |a 4. ed. | ||
| 264 | 1 | |a London [u.a.] |b Kogan Page |c 2009 | |
| 300 | |a X, 382 S. |b graph. Darst. |c 25 cm | ||
| 336 | |b txt |2 rdacontent | ||
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| 500 | |a Rev. ed. of: Performance management. 3rd ed. 2006. - Hier auch später erschienene, unveränderte Nachdrucke. | ||
| 500 | |a Includes bibliographical references and indexes | ||
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| 650 | 4 | |a Performance standards | |
| 650 | 4 | |a Performance | |
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Datensatz im Suchindex
| _version_ | 1804145730484436992 |
|---|---|
| adam_text | Contents
Introduction
1
Part I The Background to Performance Management
7
1.
The Foundations of Performance Management
9
Performance management defined
9
Λ
short history ol performance management
10
Merit rating
11
Management by objectives
14
Developments in assessment techniques
18
Performance appraisal
( 1970s
version)
18
l- nter performance management
20
Why performance management?
25
Comparison
oí
different approaches
27
2.
The Conceptual Framework of Performance Management
28
Underpinning theories
28
Performance management values
29
The meaning of performance
30
Contextual factors
34
Performance management and motivation
38
Performance management and the psychological contract
40
3.
Critiques of Performance Management
41
The critical arena
41
Views ol commentators
42
Implications
51
vi
Contents
Part II The Practice of Performance Management
53
4.
Performance Management Systems
55
Performance management defined
55
Performance management as a system
58
Objectives of performance management
59
Principles
oí performance
management
61
Characteristics of performance management
61
The performance management cycle
62
Performance and development planning
64
Performance measures
68
The perlormance and development agreement
70
Managing performance throughout the year
71
l ormai
performance reviews
72
Analysing and assessing performance
72
The ethical dimension
72
Issues in performance management
73
Hllective performance management
74
5.
Managing Performance Management
77
How should performance management he managed?
77
What needs to he managed?
78
The approach to managing performance management
78
Performance management documentation
79
Web-enabled performance management
82
The role of HR
87
6.
Managing Under-performance
89
The problem of under-performance
89
Dealing with under-performers
90
Part HI Performance Management Processes
95
7.
Goal Setting
97
Principles of goal setting
97
Goals and feedback
98
Types of goals
98
Smart objectives
100
Good objectives
100
Contents
vii
Integrating goals
101
How to set goals
102
8.
Feedback
105
Feedback defined
105
The nature of feedback
106
Use of feedback
106
How effective is feedback?
107
Guidelines on providing feedback
108
Feedback expert systems
109
9.
360-degree Feedback
112
360-degree feedback defined
112
The rationale for 360-degree feedback
113
Use of 360-degree feedback
114
360-degree feedback: methodology
114
360-degree feedback and appraisal
115
Kilectiveness ol 360-degree feedback
117
360-degree feedback: advantages and disadvantages
] 18
Introducing 360-degree feedback
119
10.
Performance Reviews
122
The process of reviewing performance
122
The formal performance review meeting
124
Problems with formal performance reviews
125
Preparing for formal review meetings
135
Self-assessment
137
Conducting a formal performance review meeting
139
11.
Analysing and Assessing Performance
142
Evidence-based performance management
143
Analysing performance
143
The process of rating
145
Rating scales
147
Forced distribution
151
Behaviourally anchored rating scales
154
Behavioural observation scales
155
Arguments for and against rating
156
Alternatives to rating
160
Conclusion
165
viii Contents
12. Coaching 166
Coaching
defined 1
66
The process of coaching
І
67
Approach to coaching
168
Techniques of coaching
169
Coaching skills
171
Developing a coaching culture
171
Part IV Performance Management in Action
173
13.
Performance Management Surveys
175
СІРІ)
175
E-
reward
177
Houlclsworth and jirasinghe
(2006) 1 7$
Lawler and McDermott
1 79
The Institute of Employment Studies
180
The Work Foundation 1
81
14.
Performance Management Models
183
Astra-Zeneca company
184
CEMEX
184
Centrica
184
DHL
185
HalifaxBoS
186
Pfizer
Inc
186
Raytheon
186
Royal College of Nursing
187
Standard Chartered Bank
188
Victoria and Albert Museum
189
Yorkshire Water
189
15.
Reactions to Performance Management
191
The focus groups
191
Focus groups: organization A (a financial services company)
193
Focus groups: organization
В
(a manufacturing company)
195
Focus groups: organization
С
(a call centre)
196
Focus groups: organization
D
(an oil exploration company)
200
Contents ix
Focus groups: organization
E (a
local authority)
203
Focus groups: organization
F (a
charity)
206
Overall comments on the focus group findings
208
16.
The Impact of Performance Management
210
How performance management is expected to improve performance
210
Establishing the impact
211
Evidence
írom
research
213
Conclusions
216
Part V The Application of Performance Management
217
17.
Managing Organizational Performance
219
The process ol managing organizational performance
219
The strategic approach to managing organizational performance
221
Business performance management systems
224
Organizational capability
226
Performance management and human capital management
227
Performance management and talent management
228
Developing a high-performance culture
228
Measuring performance
231
18.
Managing Team Performance
239
Teams and performance
239
The performance of individual team members
240
Team competencies
240
Definition of a team
241
Performance measures for teams
241
Team performance management processes
243
19.
Performance Management and Learning
246
Helping people to learn through performance management
246
Learning opportunities
247
Personal development planning
248
20.
Performance Management and Reward
250
Performance management and non-financial rewards
250
Performance management and pay
251
x
Contents
Part VI Developing and Maintaining Performance Management
255
21.
Developing Performance Management
257
The development framework
257
Stages of development
258
Contextual factors
259
Approach to development
260
Performance management development programme
262
22.
The Performance Management Role of Line Managers
270
The performance management role of line managers
270
Issues with the performance management role of line managers
271
Addressing the issues
272
Gaining the commitment of line managers
273
Developing skills
275
23.
Learning About Performance Management
277
The rationale for performance management
277
Contribution
278
Skills
278
Formal learning
278
Less formal learning
283
24.
Evaluating Performance Management
284
Criteria
284
Method
285
A typical approach
286
Appendix A Performance Management Toolkit
288
Appendix
В
Performance Management Case Studies
333
References
360
Subject Index
373
Author Index
379
This book is accompanied by additional online material. To access these resources
go to www.koganpage.com/resources and under Academic Resources click on
either Student Resources or Lecturer Resources as appropriate.
|
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| dewey-full | 658.3/125 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
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| dewey-search | 658.3/125 |
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 4. ed. |
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| language | English |
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| spelling | Armstrong, Michael 1928- Verfasser (DE-588)13143683X aut Armstrong's handbook of performance management an evidence-based guide to delivering high performance Michael Armstrong Handbook of performance management 4. ed. London [u.a.] Kogan Page 2009 X, 382 S. graph. Darst. 25 cm txt rdacontent n rdamedia nc rdacarrier Rev. ed. of: Performance management. 3rd ed. 2006. - Hier auch später erschienene, unveränderte Nachdrucke. Includes bibliographical references and indexes Employees Rating of Performance standards Performance Organisation (DE-588)4043774-7 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Leistungssteigerung (DE-588)4167306-2 gnd rswk-swf Organisation (DE-588)4043774-7 s Management (DE-588)4037278-9 s Leistungssteigerung (DE-588)4167306-2 s 1\p DE-604 http://www.loc.gov/catdir/enhancements/fy1005/2009016886-b.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy1005/2009016886-d.html Publisher description http://www.loc.gov/catdir/enhancements/fy1005/2009016886-t.html Table of contents only Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022578377&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Armstrong, Michael 1928- Armstrong's handbook of performance management an evidence-based guide to delivering high performance Employees Rating of Performance standards Performance Organisation (DE-588)4043774-7 gnd Management (DE-588)4037278-9 gnd Leistungssteigerung (DE-588)4167306-2 gnd |
| subject_GND | (DE-588)4043774-7 (DE-588)4037278-9 (DE-588)4167306-2 |
| title | Armstrong's handbook of performance management an evidence-based guide to delivering high performance |
| title_alt | Handbook of performance management |
| title_auth | Armstrong's handbook of performance management an evidence-based guide to delivering high performance |
| title_exact_search | Armstrong's handbook of performance management an evidence-based guide to delivering high performance |
| title_full | Armstrong's handbook of performance management an evidence-based guide to delivering high performance Michael Armstrong |
| title_fullStr | Armstrong's handbook of performance management an evidence-based guide to delivering high performance Michael Armstrong |
| title_full_unstemmed | Armstrong's handbook of performance management an evidence-based guide to delivering high performance Michael Armstrong |
| title_short | Armstrong's handbook of performance management |
| title_sort | armstrong s handbook of performance management an evidence based guide to delivering high performance |
| title_sub | an evidence-based guide to delivering high performance |
| topic | Employees Rating of Performance standards Performance Organisation (DE-588)4043774-7 gnd Management (DE-588)4037278-9 gnd Leistungssteigerung (DE-588)4167306-2 gnd |
| topic_facet | Employees Rating of Performance standards Performance Organisation Management Leistungssteigerung |
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