The lessons learned handbook: practical approaches to learning from experience
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Oxford [u.a.]
Chandos Publ.
2010
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XIII, 191 S. graph. Darst. 24 cm |
| ISBN: | 9781843345879 |
Internformat
MARC
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| 020 | |a 9781843345879 |c (pbk.) |9 978-1-84334-587-9 | ||
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| 100 | 1 | |a Milton, Nick |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The lessons learned handbook |b practical approaches to learning from experience |c Nick Milton |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Oxford [u.a.] |b Chandos Publ. |c 2010 | |
| 300 | |a XIII, 191 S. |b graph. Darst. |c 24 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
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| 650 | 0 | 7 | |a Wissensmanagement |0 (DE-588)4561842-2 |2 gnd |9 rswk-swf |
| 653 | |a Knowledge management | ||
| 653 | |a Organizational learning | ||
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Datensatz im Suchindex
| _version_ | 1804145722939932672 |
|---|---|
| adam_text | IMAGE 1
CONTENTS
LIST OF FIGURES AND TABLES /X
ACKNOWLEDGEMENTS XI
PREFACE XIII
1 INTRODUCTION - LEARNING LESSONS 1
LEARNING AS A BASIC INSTINCT 1
LEARNING IN ORGANISATIONS 2
LESSONS LEARNED SYSTEMS IN ORGANISATIONS 3
HOW WELL DO THEY WORK? 4
THE VALUE OF LEARNING LESSONS 9
REFERENCE 11
2 ELEMENTS OF A LESSON LEARNING SYSTEM 13
LESSON LEARNING APPROACHES IN THE 15TH CENTURY 13
WHAT IS A LESSON LEARNED ? 14
THE STEPS IN LEARNING A LESSON 16
CLOSING THE LEARNING LOOP 20
TRIAL AND ERROR, OR TRIAL AND SUCCESS? 20
SURVEY RESULTS 22
REFERENCES 25
3 LESSONS LEARNED APPROACHES 27
FORMAL COLLECT SYSTEMS 28
INFORMAL COLLECT SYSTEMS 29
FORMAL CONNECT SYSTEMS 30
INFORMAL CONNECT SYSTEMS 30
IMAGE 2
THE LESSONS LEARNED HANDBOOK
A BLENDED APPROACH 31
REFERENCE 32
PRINCIPLES OF LESSON IDENTIFICATION 33
WHEN TO IDENTIFY LESSONS? 33
THE PRINCIPLES OF LESSON IDENTIFICATION 34
AIMING FOR THE QUALITY LESSON 36
EXAMPLES OF POOR LESSONS 37
STORIES AND LESSONS 39
SELF-IDENTIFICATION OF LESSONS VERSUS LESSON IDENTIFICATION PROCESSES 39
THE QUESTIONING PROCESS - THE METAPHOR OF THE TREE 41
ROLES AND ACCOUNTABILITIES IN LESSON IDENTIFICATION 43
REFERENCE 45
PROCESSES OF LESSONS IDENTIFIED 47
POST-PROJECT REVIEWS OR RETROSPECTS 47
AFTER ACTION REVIEWS 54
INDIVIDUAL LEARNING INTERVIEWS 59
LEARNING HISTORIES 63
EVALUATIONS AND ASSESSMENTS 65
INCIDENT INVESTIGATION 66
WRITING DOWN THE LESSONS 67
EACH LESSON STANDS ALONE 67
THE LESSON NEEDS TO BE EASY TO FOLLOW AND WELL STRUCTURED 68
HOW MUCH CONTEXT? 70
WHO IS THE AUDIENCE? 71
ATTACHMENTS 71
QUALITY ASSURANCE AND VALIDATION 71
LESSONS MUST LEAD TO ACTION 72
TAKING ACTION 73
WILL THERE ALWAYS BE AN ACTION? 73
T|
IMAGE 3
CONTENTS
WHAT SORT OF ACTIONS ARE NEEDED?
HOW DO YOU DECIDE THE ACTION?
WHO ASSIGNS THE ACTION?
ESCALATING THE ACTION
CLOSING LESSONS
8 PROCESS OWNERSHIP AND PROCESS UPDATE
WHO OWNS THE PROCESSES?
LOCAL VS COMPANY PROCESS OWNERS
THE ROLE OF THE PROCESS OWNER
ENGAGEMENT WITH THE LEARNING CYCLE
LESSONS WORKFLOW
VALIDATION AND ESCALATION
DOCUMENTING PROCESSES
9 ENSURING LESSONS AND UPDATED PROCESSES ARE RE-APPLIED
BROADCASTING NEW LESSONS AND PROCESS IMPROVEMENTS
PROCESS IMPROVEMENTS AND TRAINING
PROCESS REVIEW AS PART OF OPERATIONS
10 TECHNOLOGY TO SUPPORT LESSON LEARNING
LESSON REPOSITORIES
KNOWLEDGE LIBRARIES
PUBLISH AND SEARCH TECHNOLOGY
TAGGING
REFERENCES
11 SHARING AND SEEKING THE UNWRITTEN LESSONS
COMMUNITIES OF PRACTICE
PEER ASSIST
BATON PASSING
KNOWLEDGE HANDOVER
PROMOTING CONVERSATION
75
79
80
81
82
83
84
87
87
88
89
91
92
95
95
97
98
103
103
111
115
116
116
117
118
124
125
126
128
[VLL
IMAGE 4
THE LESSONS LEARNED HANDBOOK
12 THE GOVERNANCE OF LESSON LEARNING 129
A GOVERNANCE FRAMEWORK 130
MAKE CORPORATE EXPECTATIONS CLEAR 132
LESSON LEARNING SYSTEMS 135
MONITORING AND MEASUREMENT 135
THE SUPPORTING ORGANISATION 138
REFERENCE 139
13 THE PRINCIPLES AND PROCESSES OF SAFETY INVESTIGATIONS
JOHNNY MARTIN 141
WHAT HAPPENED AND WHY? 142
THE INVESTIGATION PROCESS 143
THE FINAL REPORT 155
14 LEARNING LESSONS IN NETWORKS AT IVIARS, INC,
LINDA DAVLES 159
LEARN FROM WHERE WE ARE 160
LEARN FROM WHAT WE KNOW 162
LEARN FROM THE PAST SIX MONTHS 163
FORMALISING THE LEARNING 164
SUMMARY 164
15 WIKIS AS PART OF A LEARNING SYSTEM; A CONVERSATION WITH PETER KEMPER
167
16 HOW NOT TO LEARN LESSONS 175
17 CONCLUSIONS 185
INDEX 187
VIIL
|
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| id | DE-604.BV037421146 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T23:23:58Z |
| institution | BVB |
| isbn | 9781843345879 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-022573404 |
| oclc_num | 706966557 |
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| owner | DE-525 |
| owner_facet | DE-525 |
| physical | XIII, 191 S. graph. Darst. 24 cm |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | Chandos Publ. |
| record_format | marc |
| spelling | Milton, Nick Verfasser aut The lessons learned handbook practical approaches to learning from experience Nick Milton 1. publ. Oxford [u.a.] Chandos Publ. 2010 XIII, 191 S. graph. Darst. 24 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Organisatorisches Lernen (DE-588)4198012-8 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Knowledge management Organizational learning Wissensmanagement (DE-588)4561842-2 s Organisatorisches Lernen (DE-588)4198012-8 s DE-604 SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022573404&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Milton, Nick The lessons learned handbook practical approaches to learning from experience Organisatorisches Lernen (DE-588)4198012-8 gnd Wissensmanagement (DE-588)4561842-2 gnd |
| subject_GND | (DE-588)4198012-8 (DE-588)4561842-2 |
| title | The lessons learned handbook practical approaches to learning from experience |
| title_auth | The lessons learned handbook practical approaches to learning from experience |
| title_exact_search | The lessons learned handbook practical approaches to learning from experience |
| title_full | The lessons learned handbook practical approaches to learning from experience Nick Milton |
| title_fullStr | The lessons learned handbook practical approaches to learning from experience Nick Milton |
| title_full_unstemmed | The lessons learned handbook practical approaches to learning from experience Nick Milton |
| title_short | The lessons learned handbook |
| title_sort | the lessons learned handbook practical approaches to learning from experience |
| title_sub | practical approaches to learning from experience |
| topic | Organisatorisches Lernen (DE-588)4198012-8 gnd Wissensmanagement (DE-588)4561842-2 gnd |
| topic_facet | Organisatorisches Lernen Wissensmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022573404&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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