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Diversity management:

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Hauptverfasser:	Dickie, Carolyn (VerfasserIn), Soldan, Zhanna (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Prahran Tilde University Press 2008
Ausgabe:	1st ed.
Schlagworte:	Interkulturelles Management Diversity Management
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	II, 376 S. graph. Darst.
ISBN:	9780734610577

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MARC


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Datensatz im Suchindex

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adam_text	About the authors Table of Contents Chapter 1 - The concepts of diversity ...............................................................................3 Introduction ........................................................................................................................4 The drivers of diversity management ...................................................................................4 Diversity as a concept .........................................................................................................8 Dimensions of diversity .......................................................................................................9 Workforce diversity in the Australian context .....................................................................13 Gender diversity ................................................................................................................14 Racial/ethnic diversity ........................................................................................................17 Age diversity .....................................................................................................................20 Ability/disability diversity ...................................................................................................24 Conclusion ........................................................................................................................26 Terms & concepts review ..................................................................................................26 Skill builders .....................................................................................................................28 Discussion questions .........................................................................................................29 Case study - eTranslate .....................................................................................................29 Chapter 2 - Approaches to diversity management .........................................................32 Introduction ......................................................................................................................33 Diversity management defined ..........................................................................................33 Goals of diversity management in Australia ........................................................................35 Differences between equality and diversity approaches .....................................................36 Stages of diversity management .........................................................................................37 Government approaches to diversity .................................................................................38 Benefits of diversity management ......................................................................................42 Risks of not managing diversity ..........................................................................................46 Challenges of diversity management ..................................................................................46 Terms & concepts review ..................................................................................................49 Skill builders .....................................................................................................................51 Discussion questions .........................................................................................................52 Case study-Alcoa ............................................................................................................53 Chapter 3 - Individual-level diversity management ........................................................55 Introduction ......................................................................................................................56 Social categorisation theory (SCT) ......................................................................................56 Diversity training & education ...........................................................................................62 Useful tools for workshops .................................................................................................70 Evaluation of diversity training ...........................................................................................80 Diversity training assessment .............................................................................................81 Terms & concepts review ..................................................................................................82 Skill builders .....................................................................................................................84 Discussion questions .........................................................................................................84 Case study - Great expectations: Stereotypes at work ........................................................85 Diversity Management Chapter 4 - Diversity in teams, groups and/or projects .................................................87 Introduction .....................................................................................................................88 Workgroup defined ........................................................................................................88 Communication types and the consequences of diversity ...................................................89 Escalation of differences into conflict .................................................................................91 Defeating negative outcomes of diversity ...........................................................................94 Partnership competencies .................................................................................................96 Leader roles in relationship building ..................................................................................98 Diversimilarity ..................................................................................................................99 Dialogical communication ..............................................................................................100 Team effectiveness ..........................................................................................................101 Conclusion .....................................................................................................................102 Terms & concepts review ................................................................................................103 Skill builders ...................................................................................................................104 Discussion questions .......................................................................................................105 Case study - Participate, and that s an order! ..................................................................107 Chapter 5 - Diversity as an organisational strategy .....................................................111 Introduction ...................................................................................................................112 Diversity as a basis for strategic advantage .......................................................................112 Policy orientations: Social justice vs business case ............................................................115 Diversity and social legitimacy .........................................................................................117 Types of equality and diversity organisation .....................................................................118 Mission, vision and values ...............................................................................................123 Goals and stakeholders ...................................................................................................125 Managing successful diversity programs ...........................................................................126 Conclusion .....................................................................................................................130 Terms & concepts review ................................................................................................130 Skill builders ...................................................................................................................132 Discussion questions .......................................................................................................132 Case study- McDonald s Australia ..................................................................................133 Chapter 6 - Leadership in diversity management ........................................................135 Introduction ...................................................................................................................136 Managership vs leadership orientation .............................................................................137 Diversity leadership commitment defined .......................................................................139 Leadership commitment in Australia-based firms .............................................................141 Engaging senior managers in diversity management .........................................................141 Types of diversity working groups ....................................................................................144 The purpose of the diversity steering committee (DSC) ....................................................146 The purpose of the employee diversity council (EDC .......................................................147 Skills and techniques required in leading diverse followers ...............................................150 Levels of strategies for diversity management ...................................................................152 Directing alliance performance .......................................................................................154 Conclusion .....................................................................................................................155 Terms & concepts review ................................................................................................156 Skill builders ...................................................................................................................157 Discussion questions .......................................................................................................158 Case study - Bovis Lend Lease ........................................................................................158 About the authors Chapter 7 - Diversity in organisational culture and climate .........................................160 Introduction ....................................................................................................................161 Organisational culture vs climate .....................................................................................161 Manifestations of organisational culture ...........................................................................163 Modes of acculturation ....................................................................................................166 Organisational climate for diversity defined .....................................................................168 Assessment of organisational culture and climate .............................................................170 The process of examining the organisational climate ........................................................171 Measurement strategies for organisational climate and culture ..........................................175 Model for embedding pluralism into culture ....................................................................180 Teaching employees new tricks .......................................................................................181 Strategies for creating a positive climate for diversity ........................................................187 Conclusion ......................................................................................................................190 Terms & concepts review ................................................................................................190 Skill builders ...................................................................................................................191 Discussion questions .......................................................................................................192 Case study - South Seas Plantation Resort and Yacht Harbour ..........................................193 Chapter 8 - Diversity and HRM ....................................................................................196 Introduction ....................................................................................................................197 The role of human resource management (HRM) .............................................................197 Human resource management functions and activities .....................................................200 Human resource planning ...............................................................................................200 Recruitment ....................................................................................................................201 Selection .........................................................................................................................205 Training and development ..............................................................................................209 Performance management ..............................................................................................214 Promotion ......................................................................................................................219 Conclusion ......................................................................................................................225 Terms & concepts review ................................................................................................225 Skill builders ...................................................................................................................226 Discussion questions .......................................................................................................227 Case study- Incorporating diversity into performance assessment ....................................228 Chapter 9 - Creating globally-inclusive workplaces .....................................................233 Introduction ....................................................................................................................234 Global demographic trends .............................................................................................234 Creating a globally-inclusive workplace ............................................................................242 Exclusionary versus inclusive workplaces ..........................................................................243 Model of four-levels of inclusive diversity .........................................................................244 The Irish concept of an inclusive workplace .....................................................................248 Conclusion ......................................................................................................................250 Terms & concepts review ................................................................................................250 Skill builders ...................................................................................................................252 Discussion questions .......................................................................................................252 Case study- Reebok s problems in China ........................................................................253 Diversity Management Chapter 10 - Diversity and cross-cultural management ..............................................256 Introduction ...................................................................................................................257 Cultural context of the global workplace ..........................................................................257 Cultural dimensions ........................................................................................................260 Culture and managing HRD strategies .............................................................................266 Global approaches to managing cultural diversity ............................................................267 Creating cultural synergy .................................................................................................267 Identifying cultural advantage ..........................................................................................271 Acquisition of cultural competences ................................................................................273 Conclusion .....................................................................................................................274 Terms & concepts review ................................................................................................275 Skill builders ...................................................................................................................276 Canadian employees and Filipino management ...............................................................277 Discussion questions .......................................................................................................277 Case study-When is work even going to get done? ........................................................278 Chapter 11 - Diversity and expatriate management ....................................................280 Introduction ...................................................................................................................281 Who are the expatriates? ................................................................................................281 Types of global assignments .............................................................................................281 The nature of global assignment strategies .......................................................................282 Types of staffing policy ....................................................................................................283 Women in international business ....................................................................................287 Expatriates global career cycle ........................................................................................287 Entering a new culture ....................................................................................................288 The expatriate problem ...................................................................................................291 Enhancing expatriate success ...........................................................................................292 Developing top performing expatriates ............................................................................301 Conclusion .....................................................................................................................306 Terms & concepts review ................................................................................................307 Skill builders ...................................................................................................................308 Discussion questions .......................................................................................................309 Case study - Global HRM at Aussie Blast .........................................................................310 Chapter 12 - The future of diversity management .......................................................312 Introduction ...................................................................................................................313 The concept of multiculturalism ......................................................................................313 Globalisation and diversity ..............................................................................................314 Diversity as a futures study ..............................................................................................315 Shared futures & civic learning ........................................................................................315 The rise in legislation about discrimination & equality ......................................................318 The rise in specialised discrimination & equality ..............................................................320 The rise in social policies and programs ...........................................................................322 The rise in employers organisations ................................................................................324 The rise in trade union membership ................................................................................325 The rise in international organisations promoting good business practice ..........................326 Increasing awareness of diversity management ................................................................329 Conclusion ....................................................... 33Q Terms & concepts review ............................................................... 330 Skill builders .............................................................. 332 About the authors Discussion questions .......................................................................................................332 Case study - Universal Declaration of Human Rights .......................................................333 Appendix I - Study guide & academic skills .................................................................341 Introduction ....................................................................................................................341 Personal study habits .......................................................................................................341 Independent learning ......................................................................................................342 Learning styles .................................................................................................................342 Learning from experience ................................................................................................343 Purposeful reading ..........................................................................................................344 Reading skills ..................................................................................................................345 Note-taking .....................................................................................................................346 Assignment writing ..........................................................................................................347 Planning a study program ................................................................................................349 Types of written assessments ...........................................................................................351 Referencing skills .............................................................................................................352 Assignment/exam marks ..................................................................................................353 Control of learning ..........................................................................................................355 Appendix II - Answer Guides .......................................................................................357 Bibliography ..................................................................................................................359 Index .............................................................................................................................373
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title	Diversity management
title_auth	Diversity management
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title_full	Diversity management by Carolyn Dickie & Zhanna Soldan
title_fullStr	Diversity management by Carolyn Dickie & Zhanna Soldan
title_full_unstemmed	Diversity management by Carolyn Dickie & Zhanna Soldan
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topic_facet	Interkulturelles Management Diversity Management
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