Exploring the hospitality industry:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston ; Munich [u.a.]
Pearson
2012
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXX, 343 S. Ill., graph. Darst. |
| ISBN: | 9780135118856 0135118859 |
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| 245 | 1 | 0 | |a Exploring the hospitality industry |c John R. Walker ; Josielyn T. Walker |
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Datensatz im Suchindex
| _version_ | 1804143925478293504 |
|---|---|
| adam_text | Titel: Exploring the hospitality industry
Autor: Walker, John R
Jahr: 2012
Contents
To the Student xvii Ethics 22
Preface xxvii Ethical Dilemmas in Hospitality 24
Acknowledgments xxix Trends in Hospitality 25
About the Author xxx Career Information 26
Summary 26
Key Words and Concepts 27
Review Questions 27
Internet Exercises 27
Apply Your Knowledge 27
Suggested Activity 27
Internet Sites 27
Endnotes 27
Chapter 1
HOSPITALITY SPIRIT 2
Welcome to You, the Future Hospitality Industry
Leaders! 4
The Pineapple Tradition 5
The Interrelated Nature of Hospitality and
Tourism 5
Characteristics of the Hospitality Industry 7 ChaDter 2
Careers 8
The Focus on Service 10 TOURISM 28
Perfecting Service 11 Tourism 30
Success in Service 11 Sustainable Cruising 31
Moments of Truth 12 Tourism Defined 31
Ways to Perfect Service 13 Benefits of Tourism 32
Service and Total Quality Management 14 Tourism 2020 Vision 32
The Disney Approach to Guest Service 15 Air Travel 33
The Disney Service Model 18 The Hub-and-Spoke System 35
Career Paths 20 Rail, Automobile, and Coach Travel 35
Career Goals 20 Traveling by Train 35
Is the Hospitality Industry for You? 20 Rail Travel Abroad 36
Self-Assessment and Personal Philosophy 21 Does the Train Have a Future? 37
Professionalism and Etiquette 21 Traveling by Car 37
Now Is the Time to Get Involved 22 Automobile Associations 37
Professional Organizations and Associations 22 Rental Cars 38
Traveling by Bus 38 What Is Ecotourism? 58
Types of Bus Service 39 Environmental Impact of Tourism 61
Motorcoach Associations 39 Cultural Tourism 63
Paris 39 Impact of Tourism on Culture 63
Tourism Organizations 40 Tourism and Art 64
International Organizations 40 Heritage Tourism 65
Domestic Organizations 42 The Benefits of Preservation 66
State Offices of Tourism 43 Challenges in Heritage Tourism 66
City-Level Offices of Tourism and Convention Find the Fit between Community and Tourism 67
Centers 43 Four Steps to a Comprehensive Heritage
The Economic Impact of Tourism 44 Program 67
The Multiplier Effect 44 Nature Tourism 70
Promoters of Tourism 45 Trends in Travel 71
Tour Operators 45 Career Information 71
Travel Agencies 45 Summary 72
Travel Corporations 46 Key Words and Concepts 73
Review Questions 73
Corporate Travel Manager 47
Travel and Tour Wholesalers 47
Certified Travel Counselor (CTC) 47 Internet Exercises 73
National Offices of Tourism (NOT) 48 Apply Your Knowledge 73
Destination Management Companies (DMCs) 48 Suggested Activity 73
Trends in Tourism 49 Endnotes 73
Career Information 49
Summary 50
Key Words and Concepts 50
Review Questions 50
Internet Exercises 51
Apply Your Knowledge 51
Suggested Activity 51
Endnotes 51
Chapter 4
LODGING 74
Hotel Development and Ownership 76
Franchising 76
Franchised Hotels 76
Franchising Trends 77
Management Contracts 77
Real Estate Investment Trust (REIT) 80
Chapter 3 Ratjng anc| Classification of Hotels 80
WHY PEOPLE TRAVEL 52 Types and Locations of Hotels 84
Pleasure Travel 54 City Center Hotels 84
Different Places for Different People 55 Airport Hotels 84
Business Travel 56 Freeway Hotels and Motels 84
Casino Hotels 85
The Socal and Cultural impact of Tourism 57 Convention Hotels 85
Sustainable Tourism and Ecotourism 58 Full-Service Hotels 85
Economy/Budget Hotels 86 Role of the Hotel General
Extended-Stay Hotels 86 Manager 100
All-Suite Extended-Stay Hotels 87 Management Structure 101
Condotels 87 The Executive Committee 101
Mixed-Use Hotel Development 87 The Departments 102
Bed and Breakfast Inns 87 Rooms Division 102
Resort Hotels 88 Front Office 102
Vacation Ownership 89 Night Auditor 105
The Advantages and Disadvantages of Vacation
Ownership 90
Property Management Systems 109
Revenue Management 109
Best, Biggest, and Most Unusual Hotels
and Chains 90 Reservations 111
The Best Hotel Chains 91 Communications CBX or PBX 111
The Most Unusual Hotels 91 Guest Services 111
International Perspective 92 Concierge 112
Green Lodging 92 Housekeeping 112
Sustainable Lodging 93 Security/Loss Prevention 114
How Fairmont Promises to Fight Climate Changes 93 Security Officers 114
Climate Change Impacts the Bottom Line 93 Equipment 114
Examples of Fairmont s Best Practice: 94 Safety Procedures 114
Commitments and Plans 94 Identification Procedures 114
Trends in Hotel Development 95 Food and Beverage Management 115
Career Information 96 Kitchen 115
Summary 96 Hotel Restaurants 116
Key Words and Concepts 96 Bars 116
Review Questions 97 Stewarding Department 116
Internet Exercises 97 Catering Department 117
Apply Your Knowledge 97 Catering Event Order 117
Suggested Activity 97 Catering Services Manager 117
Endnotes 97 Room Service/ln-Room Dining 119
Energy Star® 119
Green Seal 119
Recycled Content 119
Hotel Recycling 119
Water Conservation 119
Bathroom Amenities 119
Breakfast 119
Sustainable Lodging Operations 120
Lounge 121
Guest Shuttle 121
Guest Bikes 121
Coffee Shop 121
Greening the Guestroom 121
Trends in Lodging Operations 122
Career Information 123
Summary 124
LODGING OPERATIONS 98 Key Words and Concepts 125
Functions and Departments of a Hotel 100 Review Questions 125
Early Inns 100 Internet Exercises 125
Chapter 5
Apply Your Knowledge 125
Suggested Activity 125
Endnotes 125
Chapter 6
Chapter 7
RESTAURANTS 146
Restaurants 148
Classification of Restaurants 148
Franchises 149
Fine Dining 149
CRUISING 126 Casual Dining 152
Cruise Industry Development 128 Quick-Service/Fast-Food Restaurants 753
The First Cruise Ships 128 Sustainable Restaurants 155
Cruising Today 129 Green Restaurant Certification 4.0 Standards 156
Key Players in the Cruise Industry 129 Food Trends and Practices 157
The Cruise Market 130 Trends in the Restaurant Business 157
Types of Cruise Markets 133 Career Information 158
Types of Cruises 133 Summary 160
Regional Cruises 133 Key Words and Concepts 160
Coastal Cruises 134 Review Questions 160
River Cruises 134 Internet Exercises 160
Barges 134
Steam Boating 134 Apply Your Knowledge 160
Expeditions and Natural Cruises 134 Suggested Activities 161
Adventure Cruises 134 Endnotes 161
Sail-Cruises 134
World Cruises 135
Crossings 135
Specialty and Theme Cruises 135
Deluxe Cruising 135
All Aboard-Organization of the Cruise
Ship 137
Cruise Destinations 139
Sustainable Cruising 140
Trends in the Cruise Industry 142
Career Information 142
Summary 144
Key Words and Concepts 144 Chapter 8
Review Questions 144 RESTAURANT OPERATIONS 162
Internet Exercises 144 Front of the House 164
Apply Your Knowledge 145 Restaurant Forecast/no 765
Suggested Activity 145 Service 165
Endnotes 145 Suggestive Selling 166
Back of the House 167 Leisure and Recreation 203
Food Production 167 Stadium Points of Service 203
Kitchen/Food Production 168 Other Facilities 204
Management Involvement and Follow-Up 170 Advantages and Disadvantages 204
Purchasing 170 Seniors 204
Receiving 172 Sustainability 204
Storing/Issuing 173 Sustainable Managed Services 205
Cost Control 176 Trends in Managed Services 205
Food and Beverage Cost Percentages 176 Technology 206
Labor Cost Control 177
Career Information 207
Summary 208
Key Words and Concepts 208
Sustainable Restaurant Operations 178
Restaurant Manager Job Analysis 180
Human Resource Management 180
Financial Management 180 Review Questions 208
Administrative Management 181 Internet Exercises 208
Operations Management 181 Apply Your Knowledge 209
Trends in Restaurant Operations 182 Suggested Activity 209
Career Information 183 Endnotes 209
Summary 184
Key Words and Concepts 184
Review Questions 184
Internet Exercises 184
Apply Your Knowledge 185
Suggested Activity 185
Endnotes 185
Chapter 10
BEVERAGES 210
Wines 212
Light Beverage Wines 212
Sparkling Wines 212
Fortified Wines 213
Chapter 9 Aromatic Wines 213
MANAGED SERVICES 186 The History of Wine 213
Sustainable Wine Production 214
Overview 188
The Making of Wine 214
Airlines and Airports 188 Matching Wine with Food 214
In-Flight Foodservice 188 Major Wine-Producing Countries 217
Military 190 Beer 218
Elementary and Secondary Schools 191 The Brewing Process 218
Nutrition Education Programs 192 Sustainable Brewing 218
Colleges and Universities 193 Spirits 222
Student Unions 194 Whiskies 222
Responsibilities in Managed Services 196 White Spirits 222
Health Care Facilities 198 Other Spirits 223
Business and Industry 202 Cocktails 223
Nonalcoholic Beverages 224 The Golf Course Superintendent 244
Nonalcoholic Beer 224 Sustainable Golf Course Management 246
Coffee 224 The Golf Professional 246
Sustainable Coffee 226 The Golf Shop 247
Tea 226 Trends in Club Management 247
Carbonated Soft Drinks 226 Career Information 247
Juices 226
Power Drinks 226 Summary 248
Bottled Water 227 Key Words and Concepts 249
Types of Bars 227 Review Questions 249
Restaurant and Hotel Bars 227 Internet Exercises 249
Nightclubs 227 Apply Your Knowledge 249
Microbreweries 228 Suggested Activities 249
Sports Bars 228 Endnotes 249
Coffee Shops 229
Liquor Liability and the Law 229
Highway Deaths and Alcohol 230
Trends in the Beverage Industry 230
Career Information 231
Summary 232
Key Words and Concepts 232
Review Questions 232
Internet Exercises 233
Apply Your Knowledge 233
Suggested Activities 233
Endnotes 233
Chapter 12
THEME PARKS AND
ATTRACTIONS 250
The Development of Theme Parks 252
Size and Scope of the Theme Park Industry 252
Key Players in the Theme Park Industry 253
Magic Kingdom 253
Epcot 254
Disney-MGM Studios 254
Universal Studios 254
SeaWorld Parks and Entertainment 255
Hershey s 256
Chapter 11 Regional Theme Parks 258
Clubs 234 Dollywood 258
LEGOLAND 259
Development of Clubs 236 Gatorland 259
Size and Scope of the Club Industry 236 Wet n Wild 259
Types of Clubs 237 Theme Park Management 259
Country Clubs 237 Sustainable Theme Parks 260
City Clubs 237
Other Clubs 237
Fairs, Festivals, and Events 262
Oktoberfest 262
Key Players in the Club Industry 238 The Carnival in Rio de Janeiro, Brazil 262
Club Management 238 Reggae on the River 262
Club Management Structure 240 MardiGras 263
Club Food and Beverage Management 242 Grand OleOpry 263
Employment 263
Trends in the Theme Park Industry 265
Career Information 265
Summary 266
Key Words and Concepts 266
Review Questions 266
Internet Exercises 266
Apply Your Knowledge 266
Suggested Activity 267
Endnotes 267
Chapter 14
MEETINGS, CONVENTIONS,
AND EXPOSITIONS 282
Development of the Meetings, Conventions,
and Expositions Industry 284
Size and Scope of the Industry 284
Key Players in the Industry 284
Destination Management Companies 286
Meeting Planners 286
Service Contractors 287
Types of Meetings, Conventions,
and Expositions 289
Meetings 289
Association Meetings 290
Chapter 13 Conventions and Expositions 290
GAMING ENTERTAINMENT 268 Historical Associations 294
Meetings, Incentive Travel, Conventions,
Gaming Entertainment 270 and Exhibitions (MICE) 294
Historical Review of Gaming Entertainment 272 Types of Associations 294
Native American Gaming 273 Types of Meetings 294
Size and Scope of Gaming Meeting Planning 295
Entertainment 274 Venues for Meetings, Conventions,
Key Players in the Industry 275 and Expositions 298
Positions in Gaming Entertainment 277 City Centers 299
Hotel Operations 277 Convention Centers 299
Food and Beverage Operations 278 Conference Centers 299
Casino Operations 278 Hotels and Resorts 299
Retail Operations 278 Cruise Ships 299
Entertainment Operations 278 Colleges and Universities 299
Trends in the Gaming Entertainment Trends in Meetings, Conventions, and
Industry 278 Expositions 300
Career Information 279 Career Information 301
Summary 280 Summary 302
Key Words and Concepts 281 Key Words and Concepts 302
Review Questions 281 Review Questions 302
Internet Exercises 281 Internet Exercises 302
Apply Your Knowledge 281 Apply Your Knowledge 303
Suggested Activity 281 Suggested Activity 303
Endnotes 281 Endnotes 303
Leadership Skills 316
Ability to Communicate with Other
Departments 317
Project Management Skills 317
Negotiating Skills 317
Coordinating and Delegating Skills 318
Budgeting Skills 318
Ability to Multitask 318
Enthusiasm 318
Effective Social Skills 318
Ability to Form Contacts 319
Wedding Planning 319
Special Event Organizations 320
International Festivals Events Associatbn 320
Meeting Planners International 321
SPECIAL EVENTS 304 Local Convention and Visitors Bureaus 321
What Event Planners Do 306 Sustainable Special Events 322
Event Management 307 The Special Event Job Market 322
Research 308 Trends in the Special Event Industry 323
Design 308 Career Information 323
Planning 309 Summary 324
Coordination 309
Chapter 15
Key Words and Concepts 324
Review Questions 324
Internet Exercises 324
Evaluation 309
Challenges for Event Planners and Managers 309
Classifications of Special Events 310
Corporate Events 311 Apply Your Knowledge 325
Association Events 311 Suggested Activity 325
Charity Balls and Fund-Raising Events 312 Endnotes 325
Social Events 312
Fairs and Festivals 313
Concerts and Sporting Events 313
Mega Events 314 Glossary 327
Required Skills and Abilities for Event Index 333
Management 316 Photo Credits 341
|
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| spelling | Walker, John R. 1944- Verfasser (DE-588)172440734 aut Exploring the hospitality industry John R. Walker ; Josielyn T. Walker 2. ed. Boston ; Munich [u.a.] Pearson 2012 XXX, 343 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Gastgewerbe (DE-588)4259231-8 gnd rswk-swf Gastgewerbe (DE-588)4259231-8 s DE-604 Walker, Josielyn T. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021203866&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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