Effective Strategy Execution: Improving Performance with Business Intelligence
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Heidelberg [u.a.]
Springer
2012
|
| Schriftenreihe: | Management for Professionals
|
| Schlagworte: | |
| Online-Zugang: | Inhaltstext Inhaltsverzeichnis |
| Beschreibung: | XVI, 228 S. |
| ISBN: | 3642192041 9783642192043 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV037283197 | ||
| 003 | DE-604 | ||
| 005 | 20120319 | ||
| 007 | t| | ||
| 008 | 110316s2012 gw |||| 00||| eng d | ||
| 015 | |a 11,N04 |2 dnb | ||
| 016 | 7 | |a 1009641611 |2 DE-101 | |
| 020 | |a 3642192041 |c Gb. : ca. EUR 74.85 (DE) (freier Pr.), ca. sfr 100.50 (freier Pr.) |9 3-642-19204-1 | ||
| 020 | |a 9783642192043 |c Gb. : ca. EUR 74.85 (DE) (freier Pr.), ca. sfr 100.50 (freier Pr.) |9 978-3-642-19204-3 | ||
| 024 | 3 | |a 9783642192043 | |
| 028 | 5 | 2 | |a Best.-Nr.: 80034907 |
| 035 | |a (OCoLC)711863060 | ||
| 035 | |a (DE-599)DNB1009641611 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 044 | |a gw |c XA-DE-BE | ||
| 049 | |a DE-1102 |a DE-12 | ||
| 082 | 0 | |a 658.4013 |2 22/ger | |
| 084 | |a QP 345 |0 (DE-625)141866: |2 rvk | ||
| 084 | |a 650 |2 sdnb | ||
| 100 | 1 | |a Heesen, Bernd |d 1964- |e Verfasser |0 (DE-588)139781188 |4 aut | |
| 245 | 1 | 0 | |a Effective Strategy Execution |b Improving Performance with Business Intelligence |c Bernd Heesen |
| 264 | 1 | |a Heidelberg [u.a.] |b Springer |c 2012 | |
| 300 | |a XVI, 228 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Management for Professionals | |
| 650 | 0 | 7 | |a Business Intelligence |0 (DE-588)4588307-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Strategisches Management |0 (DE-588)4124261-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kennzahlensystem |0 (DE-588)4199312-3 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Performance Management |0 (DE-588)7730862-1 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Performance Management |0 (DE-588)7730862-1 |D s |
| 689 | 0 | 1 | |a Kennzahlensystem |0 (DE-588)4199312-3 |D s |
| 689 | 0 | 2 | |a Strategisches Management |0 (DE-588)4124261-0 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Business Intelligence |0 (DE-588)4588307-5 |D s |
| 689 | 1 | |8 1\p |5 DE-604 | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-3-642-19205-0 |
| 856 | 4 | 2 | |m X:MVB |q text/html |u http://deposit.dnb.de/cgi-bin/dokserv?id=3654983&prov=M&dok_var=1&dok_ext=htm |3 Inhaltstext |
| 856 | 4 | 2 | |m DNB Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021195947&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-021195947 | |
Datensatz im Suchindex
| _version_ | 1818043433421373440 |
|---|---|
| adam_text |
IMAGE 1
CONTENTS
1 MANAGEMENT CHALLENGES IN DYNAMIC BUSINESS ENVIRONMENTS 1 1.1 INCREASED
COMPLEXITY 3
1.2 TIMELY DECISION AND EXECUTION 7
1.3 THE CHALLENGES WITH STRATEGY EXECUTION 10
1.3.1 STRATEGY BARRIER 14
1.3.2 MANAGEMENT BARRIER 15
1.3.3 IT BARRIER 17
2 THE STRATEGIC ALIGNMENT PROCESS 21
2.1 WORLD OF STRATEGIC BUSINESS INTELLIGENCE 22
2.1.1 BUSINESS PERSPECTIVE 24
2.1.2 IT PERSPECTIVE 28
2.2 NEW TOOLS AND PHILOSOPHIES FOR MANAGERS 35
2.2.1 BUSINESS INTELLIGENCE 36
2.2.2 MANAGEMENT BY OBJECTIVES 2.0 38
2.2.3 STRATEGIC ALIGNMENT REMOTE CONTROL 42
3 PREPARATION FOR STRATEGY EXECUTION 45
3.1 STRATEGY FORMULATION 46
3.1.1 FUNCTIONS AND ATTRIBUTES OF STRATEGY 50
3.1.2 COORDINATION AND ALIGNMENT 53
3.1.3 EMERGENT STRATEGIES 54
3.2 DEFINITION OF KPIS 56
3.2.1 THE VALUE SCORECARD 59
3.2.2 USE OF KPIS FOR STRATEGY EXECUTION 64
3.2.3 EFFECTIVE USE OF KPIS 71
3.3 TRACKING KPIS AND THE NEED FOR BUSINESS INTELLIGENCE 73 3.3.1 VALUE
OF INFORMATION 74
3.3.2 BUSINESS INTELLIGENCE 82
BIBLIOGRAFISCHE INFORMATIONEN HTTP://D-NB.INFO/1009641611
DIGITALISIERT DURCH
IMAGE 2
XIV CONTENTS
4 STRATEGY EXECUTION 97
4.1 ANALYZE 98
4.1.1 PAST ANALYTICS FOR CONTINUOUS LEARNING 99
4.1.2 CURRENT ANALYTICS FOR STRATEGY ALIGNMENT 102
4.1.3 FUTURE ANALYTICS FOR STRATEGY CREATION 104
4.2 DECIDE 106
4.3 ACT 110
5 OUTLOOK 113
5.1 INNOVATION ADOPTION 113
5.2 BUSINESS INTELLIGENCE MATURITY 118
5.2.1 BUSINESS INTELLIGENCE RETURN ON INVESTMENT 119
5.3 LIMITATIONS TO ANALYTICS 121
5.4 PERFORMANCE CULTURE 121
5.5 WHAT NEXT? 125
6 CASE STUDIES 127
6.1 TETRA PAK'S JOURNEY TO BUSINESS INTELLIGENCE MATURITY 128 6.1.1
INTRODUCTION 128
6.1.2 BI MATURITY MODEL 130
6.1.3 TETRA PAK 131
6.1.4 CONCLUSION 137
6.2 IMPROVEMENT IN AFTER SALES SUPPORT VIA REMOTE-SERVICE AT DAIMLER AG
138
6.2.1 INTRODUCTION 138
6.2.2 THE AFTER-SALES DIVISION AT DAIMLER 139
6.2.3 MEASURING THE IMPROVEMENT OF THE CUSTOMER EXPERIENCE. 139 6.2.4
ENABLING A SOLUTION FOR THE AFTER-SALES SUPPORT VIA REMOTE-SERVICE 140
6.2.5 THE SERVICE PROCESS 141
6.2.6 PRODUCTIVITY IMPROVEMENTS VIA REMOTE-SERVICES 142 6.2.7 CONCLUSION
144
6.3 IMPLEMENTING A BALANCED SCORECARD TO IMPROVE THE PERFORMANCE OF
PUBLIC ADMINISTRATION: THE CASE OF THE CITY AIX LES BAINS AND ITS SOCIAL
COHESION POLICY 145
6.3.1 INTRODUCTION 146
6.3.2 THE IMPLEMENTATION APPROACH 148
6.3.3 THE USE OF THE BALANCED SCORECARD TO DEFINE AND EXECUTE THE SOCIAL
COHESION POLICY IN AIX-LES-BAINS 149
6.3.4 STRATEGY MAP OF SOCIAL COHESION INCLUDING THE FIVE PILLARS OF
EXCELLENCE 152
6.3.5 RESULTS 153
6.3.6 SUMMARY 156
IMAGE 3
CONTENTS
6.4 IMPROVING STRATEGIE ALIGNMENT WITH CRM AND ANALYTICS AT WIIRTH:
EXCELLENCE IN SALES 158
6.4.1 INTRODUCTION 158
6.4.2 WIIRTH COMPANY PROFILE 159
6.4.3 MARKET ENVIRONMENT AND BUSINESS STRATEGY 160 6.4.4 OBJECTIVES OF
THE CRM INITIATIVE 160
6.4.5 CRM FOR SALES FORCE, SALES SERVICE AND TELESALES 162 6.4.6
CENTRALIZED VIEW UPON CUSTOMER INFORMATION 163 6.4.7 ENHANCEMENT OF
FIELD FORCE EFFICIENCY AND CUSTOMER SERVICE 163
6.4.8 AUTOMATIC CREATION OF CALL LISTS FOR TELESALES 164 6.4.9 EFFECTIVE
REPORTING OF ALL DATA 164
6.4.10 CONSULTING AND IMPLEMENTATION APPROACH 165 6.4.11 CONCLUSION AND
PERSPECTIVES 166
6.5 HOW BUSINESS INTELLIGENCE IS LEVERAGED AT THE FEDERAL EMPLOYMENT
AGENCY OF GERMANY TO INCREASE THE EFFECTIVENESS OF ACTIVITIES TO PREVENT
AND REDUCE THE DURATION OF UNEMPLOYMENT 168
6.5.1 INTRODUCTION TO THE FEDERAL EMPLOYMENT AGENCY 169 6.5.2 USE OF
BI-TOOLS WITHIN THE BA 169
6.5.3 THE GOVERNANCE CONTROL OF THE BA 169
6.5.4 KEY PERFORMANCE INDICATORS AS PARAMETER TO DETERMINE STRATEGIC
DIRECTION 170
6.5.5 PROFESSIONAL USE OF BI-TOOLS 175
6.5.6 THE DATA WAREHOUSE 176
6.5.7 THE ARCHITECTURE OF THE DATA WAREHOUSE 176
6.5.8 MODELING AND REALIZATION OF CONTROLLING INDICATORS 177 6.5.9
OPERATION OF THE DATA WAREHOUSE 178
6.5.10 AVAILABILITY OF DATA 179
6.5.11 CONCLUSION AND OUTLOOK 179
6.6 DEVELOPMENT OF AN OPERATIONAL REPORTING PLATFORM AT GIESECKE &
DEVRIENT TO ENABLE QUICKER, BETTER-INFORMED DECISION MAKING 180
6.6.1 INTRODUCTION 180
6.6.2 CURRENT SITUATION AND ISSUES 182
6.6.3 BUSINESS PROCESS DESIGN WITH BUSINESS USE CASES 183 6.6.4
REPORTING GOVERNANCE 185
6.6.5 DATA WAREHOUSE STRUCTURES AND DIMENSIONS 186 6.6.6 CONCLUSION 188
6.7 MIDWEST BELL'S EXECUTION OF A HIDDEN STRATEGY CAUSING CONFLICT OF
INTEREST AND RESISTANCE 190
6.7.1 INTRODUCTION 190
6.7.2 PROMOTED THROUGH THE RANKS 191
6.7.3 THE COMPANY 193
IMAGE 4
XVI CONTENTS
6.7.4 JANUARY 195
6.7.5 FEBRUARY 195
6.7.6 MARCH 196
6.7.7 APRIL 197
6.7.8 MAY 198
6.7.9 JUNE 200
6.7.10 JULY 201
6.7.11 AUGUST 202
6.7.12 PROGRAM EFFORT REJUVENATED 204
GLOSSARY 205
REFERENCES 211
ABOUT THE AUTHORS 221
INDEX 225 |
| any_adam_object | 1 |
| author | Heesen, Bernd 1964- |
| author_GND | (DE-588)139781188 |
| author_facet | Heesen, Bernd 1964- |
| author_role | aut |
| author_sort | Heesen, Bernd 1964- |
| author_variant | b h bh |
| building | Verbundindex |
| bvnumber | BV037283197 |
| classification_rvk | QP 345 |
| ctrlnum | (OCoLC)711863060 (DE-599)DNB1009641611 |
| dewey-full | 658.4013 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4013 |
| dewey-search | 658.4013 |
| dewey-sort | 3658.4013 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00000nam a2200000 c 4500</leader><controlfield tag="001">BV037283197</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20120319</controlfield><controlfield tag="007">t|</controlfield><controlfield tag="008">110316s2012 gw |||| 00||| eng d</controlfield><datafield tag="015" ind1=" " ind2=" "><subfield code="a">11,N04</subfield><subfield code="2">dnb</subfield></datafield><datafield tag="016" ind1="7" ind2=" "><subfield code="a">1009641611</subfield><subfield code="2">DE-101</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">3642192041</subfield><subfield code="c">Gb. : ca. EUR 74.85 (DE) (freier Pr.), ca. sfr 100.50 (freier Pr.)</subfield><subfield code="9">3-642-19204-1</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783642192043</subfield><subfield code="c">Gb. : ca. EUR 74.85 (DE) (freier Pr.), ca. sfr 100.50 (freier Pr.)</subfield><subfield code="9">978-3-642-19204-3</subfield></datafield><datafield tag="024" ind1="3" ind2=" "><subfield code="a">9783642192043</subfield></datafield><datafield tag="028" ind1="5" ind2="2"><subfield code="a">Best.-Nr.: 80034907</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)711863060</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)DNB1009641611</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">gw</subfield><subfield code="c">XA-DE-BE</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-1102</subfield><subfield code="a">DE-12</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.4013</subfield><subfield code="2">22/ger</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 345</subfield><subfield code="0">(DE-625)141866:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">650</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Heesen, Bernd</subfield><subfield code="d">1964-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)139781188</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Effective Strategy Execution</subfield><subfield code="b">Improving Performance with Business Intelligence</subfield><subfield code="c">Bernd Heesen</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Heidelberg [u.a.]</subfield><subfield code="b">Springer</subfield><subfield code="c">2012</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XVI, 228 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Management for Professionals</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Business Intelligence</subfield><subfield code="0">(DE-588)4588307-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Strategisches Management</subfield><subfield code="0">(DE-588)4124261-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kennzahlensystem</subfield><subfield code="0">(DE-588)4199312-3</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Performance Management</subfield><subfield code="0">(DE-588)7730862-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Performance Management</subfield><subfield code="0">(DE-588)7730862-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Kennzahlensystem</subfield><subfield code="0">(DE-588)4199312-3</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Strategisches Management</subfield><subfield code="0">(DE-588)4124261-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Business Intelligence</subfield><subfield code="0">(DE-588)4588307-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Online-Ausgabe</subfield><subfield code="z">978-3-642-19205-0</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">X:MVB</subfield><subfield code="q">text/html</subfield><subfield code="u">http://deposit.dnb.de/cgi-bin/dokserv?id=3654983&prov=M&dok_var=1&dok_ext=htm</subfield><subfield code="3">Inhaltstext</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">DNB Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021195947&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-021195947</subfield></datafield></record></collection> |
| id | DE-604.BV037283197 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-10T09:02:07Z |
| institution | BVB |
| isbn | 3642192041 9783642192043 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-021195947 |
| oclc_num | 711863060 |
| open_access_boolean | |
| owner | DE-1102 DE-12 |
| owner_facet | DE-1102 DE-12 |
| physical | XVI, 228 S. |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | Springer |
| record_format | marc |
| series2 | Management for Professionals |
| spelling | Heesen, Bernd 1964- Verfasser (DE-588)139781188 aut Effective Strategy Execution Improving Performance with Business Intelligence Bernd Heesen Heidelberg [u.a.] Springer 2012 XVI, 228 S. txt rdacontent n rdamedia nc rdacarrier Management for Professionals Business Intelligence (DE-588)4588307-5 gnd rswk-swf Strategisches Management (DE-588)4124261-0 gnd rswk-swf Kennzahlensystem (DE-588)4199312-3 gnd rswk-swf Performance Management (DE-588)7730862-1 gnd rswk-swf Performance Management (DE-588)7730862-1 s Kennzahlensystem (DE-588)4199312-3 s Strategisches Management (DE-588)4124261-0 s DE-604 Business Intelligence (DE-588)4588307-5 s 1\p DE-604 Erscheint auch als Online-Ausgabe 978-3-642-19205-0 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=3654983&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021195947&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Heesen, Bernd 1964- Effective Strategy Execution Improving Performance with Business Intelligence Business Intelligence (DE-588)4588307-5 gnd Strategisches Management (DE-588)4124261-0 gnd Kennzahlensystem (DE-588)4199312-3 gnd Performance Management (DE-588)7730862-1 gnd |
| subject_GND | (DE-588)4588307-5 (DE-588)4124261-0 (DE-588)4199312-3 (DE-588)7730862-1 |
| title | Effective Strategy Execution Improving Performance with Business Intelligence |
| title_auth | Effective Strategy Execution Improving Performance with Business Intelligence |
| title_exact_search | Effective Strategy Execution Improving Performance with Business Intelligence |
| title_full | Effective Strategy Execution Improving Performance with Business Intelligence Bernd Heesen |
| title_fullStr | Effective Strategy Execution Improving Performance with Business Intelligence Bernd Heesen |
| title_full_unstemmed | Effective Strategy Execution Improving Performance with Business Intelligence Bernd Heesen |
| title_short | Effective Strategy Execution |
| title_sort | effective strategy execution improving performance with business intelligence |
| title_sub | Improving Performance with Business Intelligence |
| topic | Business Intelligence (DE-588)4588307-5 gnd Strategisches Management (DE-588)4124261-0 gnd Kennzahlensystem (DE-588)4199312-3 gnd Performance Management (DE-588)7730862-1 gnd |
| topic_facet | Business Intelligence Strategisches Management Kennzahlensystem Performance Management |
| url | http://deposit.dnb.de/cgi-bin/dokserv?id=3654983&prov=M&dok_var=1&dok_ext=htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021195947&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT heesenbernd effectivestrategyexecutionimprovingperformancewithbusinessintelligence |