The service providers: Ebook. - Originally published in: 2008
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Basingstoke
Palgrave Macmillan
2008
|
| Schlagworte: | |
| Online-Zugang: | UBR01 Volltext |
| Beschreibung: | Adobe Ebook Reader Introduction PART ONE: BASIC PROCESSES IN THE SERVICE CONTEXT Pretending and Dissembling: the Act of Service. Influence and Control in the Service Interaction Social Exchange: Equity and Justice in Service PART TWO: CUSTOMER AND SERVICE PROVIDERS' ATTITUDES AND BEHAVIOURS Being Always Right: Customer Behaviour Towards Service Providers Being Only Human: Service Providers' Behaviour Toward Customers Service Providers Attributes Organizational Perspectives of the Service Role Service Relationships: the Impact of Service Providers on Customers Conclusion: Managerial Implications and Future Research Directions The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications |
| Beschreibung: | 1 Online-Ressource (248 p. S.) |
| Format: | Document |
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| id | DE-604.BV037279848 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T22:55:08Z |
| institution | BVB |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-021192667 |
| oclc_num | 873773342 |
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| owner | DE-355 DE-BY-UBR |
| owner_facet | DE-355 DE-BY-UBR |
| physical | 1 Online-Ressource (248 p. S.) |
| psigel | ZDB-40-PBM |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Palgrave Macmillan |
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| spelling | Yagil, Danah Verfasser aut The service providers Ebook. - Originally published in: 2008 Dana Yagil Basingstoke Palgrave Macmillan 2008 1 Online-Ressource (248 p. S.) txt rdacontent c rdamedia cr rdacarrier Adobe Ebook Reader Introduction PART ONE: BASIC PROCESSES IN THE SERVICE CONTEXT Pretending and Dissembling: the Act of Service. Influence and Control in the Service Interaction Social Exchange: Equity and Justice in Service PART TWO: CUSTOMER AND SERVICE PROVIDERS' ATTITUDES AND BEHAVIOURS Being Always Right: Customer Behaviour Towards Service Providers Being Only Human: Service Providers' Behaviour Toward Customers Service Providers Attributes Organizational Perspectives of the Service Role Service Relationships: the Impact of Service Providers on Customers Conclusion: Managerial Implications and Future Research Directions The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications Document Personnel & human resources management bicssc Business and Management eflch Personnel & human resources management / bicssc Business and Management / eflch http://www.palgraveconnect.com/doifinder/10.1057/9780230582675 Verlag Volltext |
| spellingShingle | Yagil, Danah The service providers Ebook. - Originally published in: 2008 Personnel & human resources management bicssc Business and Management eflch Personnel & human resources management / bicssc Business and Management / eflch |
| title | The service providers Ebook. - Originally published in: 2008 |
| title_auth | The service providers Ebook. - Originally published in: 2008 |
| title_exact_search | The service providers Ebook. - Originally published in: 2008 |
| title_full | The service providers Ebook. - Originally published in: 2008 Dana Yagil |
| title_fullStr | The service providers Ebook. - Originally published in: 2008 Dana Yagil |
| title_full_unstemmed | The service providers Ebook. - Originally published in: 2008 Dana Yagil |
| title_short | The service providers |
| title_sort | the service providers ebook originally published in 2008 |
| title_sub | Ebook. - Originally published in: 2008 |
| topic | Personnel & human resources management bicssc Business and Management eflch Personnel & human resources management / bicssc Business and Management / eflch |
| topic_facet | Personnel & human resources management Business and Management Personnel & human resources management / bicssc Business and Management / eflch |
| url | http://www.palgraveconnect.com/doifinder/10.1057/9780230582675 |
| work_keys_str_mv | AT yagildanah theserviceprovidersebookoriginallypublishedin2008 |