Service is front stage: Positioning services for value advantage. - Ebook. - Originally published in: 2006
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Basingstoke
Palgrave Macmillan
2006
|
| Subjects: | |
| Online Access: | UBR01 Volltext |
| Item Description: | Adobe Ebook Reader Toward a New Definition of Services Services: The Front-Stage Experience The Service Triangle The Service-Intensity Matrix Finding and Keeping the Fit The Three Movements of Quality Balancing Supply and Demand From Industrial to Professional Services Managing the Change Process Conclusion This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction to systematically explore the important issues of the field |
| Physical Description: | 1 Online-Ressource (176 p S.) |
| Format: | Document |
Staff View
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| id | DE-604.BV037279671 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T22:55:08Z |
| institution | BVB |
| language | English |
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| oclc_num | 873772213 |
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| physical | 1 Online-Ressource (176 p S.) |
| psigel | ZDB-40-PBM |
| publishDate | 2006 |
| publishDateSearch | 2006 |
| publishDateSort | 2006 |
| publisher | Palgrave Macmillan |
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| spelling | Teboul, James Verfasser aut Service is front stage Positioning services for value advantage. - Ebook. - Originally published in: 2006 James Teboul Basingstoke Palgrave Macmillan 2006 1 Online-Ressource (176 p S.) txt rdacontent c rdamedia cr rdacarrier Adobe Ebook Reader Toward a New Definition of Services Services: The Front-Stage Experience The Service Triangle The Service-Intensity Matrix Finding and Keeping the Fit The Three Movements of Quality Balancing Supply and Demand From Industrial to Professional Services Managing the Change Process Conclusion This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction to systematically explore the important issues of the field Document Sales & marketing bicssc Business and Management eflch Sales & marketing / bicssc Business and Management / eflch http://www.palgraveconnect.com/doifinder/10.1057/9780230579477 Verlag Volltext |
| spellingShingle | Teboul, James Service is front stage Positioning services for value advantage. - Ebook. - Originally published in: 2006 Sales & marketing bicssc Business and Management eflch Sales & marketing / bicssc Business and Management / eflch |
| title | Service is front stage Positioning services for value advantage. - Ebook. - Originally published in: 2006 |
| title_auth | Service is front stage Positioning services for value advantage. - Ebook. - Originally published in: 2006 |
| title_exact_search | Service is front stage Positioning services for value advantage. - Ebook. - Originally published in: 2006 |
| title_full | Service is front stage Positioning services for value advantage. - Ebook. - Originally published in: 2006 James Teboul |
| title_fullStr | Service is front stage Positioning services for value advantage. - Ebook. - Originally published in: 2006 James Teboul |
| title_full_unstemmed | Service is front stage Positioning services for value advantage. - Ebook. - Originally published in: 2006 James Teboul |
| title_short | Service is front stage |
| title_sort | service is front stage positioning services for value advantage ebook originally published in 2006 |
| title_sub | Positioning services for value advantage. - Ebook. - Originally published in: 2006 |
| topic | Sales & marketing bicssc Business and Management eflch Sales & marketing / bicssc Business and Management / eflch |
| topic_facet | Sales & marketing Business and Management Sales & marketing / bicssc Business and Management / eflch |
| url | http://www.palgraveconnect.com/doifinder/10.1057/9780230579477 |
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