Sense and respond: The journey to customer purpose. - Ebook. - Originally published in: 2005
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Basingstoke
Palgrave Macmillan
2005
|
| Schlagworte: | |
| Online-Zugang: | UBR01 Volltext |
| Beschreibung: | Adobe Ebook Reader PART I: RE-VIEW Competent Ideas are No Longer Acceptable Value Restoration is Not Value Creation Customer Purpose Defines Customer Value PART II: RE-MIND New World: New Theory Unlearning Organisations Purpose, Value, Action PART III: RE-INSPIRE There is No Change without Leadership Creating a Past-Less Future The Power of Possibility PART IV: RE-CREATE Not Business as Usual, A Completely Different Business Creating a Customer Value Enterprise Choice, Freedom and Power to Do What Matters 'Sense and Respond is a key approach that overlays the supply of Managed Services. It inevitably increases value for our customers beyond that of traditional service delivery.' - Tsuneo Kato, Group VP of Global Services, Service Business Group, Fujitsu Limited 'Sense and Respond is a radical departure for the entire service sector, a dramatic shift in thinking that could revolutionise services in the same way as Six-Sigma and TQM transformed the world of production. Congratulations for this brilliant contribution - we will all benefit immeasurably.' - Roger Camrass , Director, Business Transformation Group, Fujitsu '...this pioneering approach demonstrates just what can be achieved from being truly customer-focused. The real significance of the authors' work is that it starts by understanding what the customer is trying to achieve...customer purpose...rather than from customer satisfaction or even customer delight.' - Professor Daniel T. Jones, Chairman, Lean Enterprise Academy 'In reality, this is a culture change on a massive scale in which learning is seen as central to business success. This approach transforms thinking behind the delivery of service, knowledge and innovation in organisations.' - Dr Joel Cutcher-Gershenfeld, Senior Research Scientist, MIT Sloan School of Management |
| Beschreibung: | 1 Online-Ressource (224 p S.) |
| Format: | Document |
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| id | DE-604.BV037279464 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T22:55:08Z |
| institution | BVB |
| language | English |
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| spelling | Parry, Stephen Verfasser aut Sense and respond The journey to customer purpose. - Ebook. - Originally published in: 2005 Stephen Parry, Sue Barlow, Mike Faulkner Basingstoke Palgrave Macmillan 2005 1 Online-Ressource (224 p S.) txt rdacontent c rdamedia cr rdacarrier Adobe Ebook Reader PART I: RE-VIEW Competent Ideas are No Longer Acceptable Value Restoration is Not Value Creation Customer Purpose Defines Customer Value PART II: RE-MIND New World: New Theory Unlearning Organisations Purpose, Value, Action PART III: RE-INSPIRE There is No Change without Leadership Creating a Past-Less Future The Power of Possibility PART IV: RE-CREATE Not Business as Usual, A Completely Different Business Creating a Customer Value Enterprise Choice, Freedom and Power to Do What Matters 'Sense and Respond is a key approach that overlays the supply of Managed Services. It inevitably increases value for our customers beyond that of traditional service delivery.' - Tsuneo Kato, Group VP of Global Services, Service Business Group, Fujitsu Limited 'Sense and Respond is a radical departure for the entire service sector, a dramatic shift in thinking that could revolutionise services in the same way as Six-Sigma and TQM transformed the world of production. Congratulations for this brilliant contribution - we will all benefit immeasurably.' - Roger Camrass , Director, Business Transformation Group, Fujitsu '...this pioneering approach demonstrates just what can be achieved from being truly customer-focused. The real significance of the authors' work is that it starts by understanding what the customer is trying to achieve...customer purpose...rather than from customer satisfaction or even customer delight.' - Professor Daniel T. Jones, Chairman, Lean Enterprise Academy 'In reality, this is a culture change on a massive scale in which learning is seen as central to business success. This approach transforms thinking behind the delivery of service, knowledge and innovation in organisations.' - Dr Joel Cutcher-Gershenfeld, Senior Research Scientist, MIT Sloan School of Management Document Finance & accounting bicssc Finance and Accounting eflch Finance & accounting / bicssc Finance and Accounting / eflch Barlow, Sue Sonstige oth Faulkner, Mike Sonstige oth http://www.palgraveconnect.com/doifinder/10.1057/9780230508149 Verlag Volltext |
| spellingShingle | Parry, Stephen Sense and respond The journey to customer purpose. - Ebook. - Originally published in: 2005 Finance & accounting bicssc Finance and Accounting eflch Finance & accounting / bicssc Finance and Accounting / eflch |
| title | Sense and respond The journey to customer purpose. - Ebook. - Originally published in: 2005 |
| title_auth | Sense and respond The journey to customer purpose. - Ebook. - Originally published in: 2005 |
| title_exact_search | Sense and respond The journey to customer purpose. - Ebook. - Originally published in: 2005 |
| title_full | Sense and respond The journey to customer purpose. - Ebook. - Originally published in: 2005 Stephen Parry, Sue Barlow, Mike Faulkner |
| title_fullStr | Sense and respond The journey to customer purpose. - Ebook. - Originally published in: 2005 Stephen Parry, Sue Barlow, Mike Faulkner |
| title_full_unstemmed | Sense and respond The journey to customer purpose. - Ebook. - Originally published in: 2005 Stephen Parry, Sue Barlow, Mike Faulkner |
| title_short | Sense and respond |
| title_sort | sense and respond the journey to customer purpose ebook originally published in 2005 |
| title_sub | The journey to customer purpose. - Ebook. - Originally published in: 2005 |
| topic | Finance & accounting bicssc Finance and Accounting eflch Finance & accounting / bicssc Finance and Accounting / eflch |
| topic_facet | Finance & accounting Finance and Accounting Finance & accounting / bicssc Finance and Accounting / eflch |
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