Problem driven management: Achieving improvement in operations through knowledge management. - Ebook. - Originally published in: 2004
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Bibliographische Detailangaben
1. Verfasser: Munoz-Seca, Beatriz (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Basingstoke Palgrave Macmillan 2004
Schlagworte:
Online-Zugang:UBR01
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Beschreibung:Adobe Ebook Reader
PART I: BASIC PRINCIPLES Knowledge and Problem-solving The Properties of Knowledge within the Firm First Practical Implications: Project Management PART II: ON BETTER DOING The Beginning of Good Doing: The World of Operations The Basic Variables of Action in Operations (I) The Basic Variables of Action in Operations (II) Quality and Service PART III: ON GOOD THINKING The Knowledge Inventory Applying Knowledge to Improve the Moments of Truth Knowledge Generation Taking Knowledge to Service Excellence Training, Information and Participation Information Systems for Knowledge Management Final Synthesis: Designing a Permanent Improvement System Appendix: Some Basic Techniques
Beschreibung:1 Online-Ressource (408 p S.)
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