Lean Six Sigma demystified:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York u.a.
McGrawHill
2011
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| Ausgabe: | 2. ed. |
| Schriftenreihe: | Demystified series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XX, 476 S. Ill., graph. Darst. |
| ISBN: | 9780071749091 |
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Datensatz im Suchindex
| _version_ | 1804143855783641089 |
|---|---|
| adam_text | Titel: Lean Six Sigma demystified
Autor: Arthur, Jay M.
Jahr: 2011
Contents
Preface xiii
How to Use This Book xix
CHAPTER 1 What Is Lean Six Sigma? 1
Stone Age and Space Age Tools 2
Top 10 Ways You Know You Need Lean Six Sigma 5
Find Your Fix-It Factory 6
Double Your Profits 6
The End of Common Sense 7
It s Not Your Fault! 7
Innovation, Customer Intimacy, and Operational
Effectiveness 8
Manufacturing versus Service 9
The Death of Manufacturing 10
Small versus Large Businesses 12
Tricks of the Trade 13
The Lean Six Sigma Toolkit 15
Why Lean Six Sigma? 15
Plug the Leaks in Your Cash Flow 16
Every Business Has Two Improvement Focuses 18
The Universal Improvement Method 23
Improve 25
Lean Six Sigma Demystified 28
Quiz 31
CHAPTER 2 Lean Demystified 33
Mind the Gap 35
You Already Understand Lean 37
The Power Laws of Speed 38
Economies of Speed 40
Toyota Production System 40
The Lean Process 43
Core Ideas of Lean 43
The Lean Mindset 44
Lean versus Mass Production 45
The Seven Speed Bumps of Lean 46
The Five S s 47
Value Stream 48
Double Your Speed! 49
Pull versus Push 50
Redesign for One-Piece Flow 51
Work Space 54
Production Floor Problem Solving 64
Get the Right-Size Machines 65
Mistake-Proofing with Color 65
Piloting Lean 67
Six Sigma and Lean 68
Lean Decision Making 69
Lean Pharmaceuticals 72
Lean Software 72
Lean Call Centers 74
The Religion of Reuse 76
Conclusions 79
Do More with Less 79
Lean for Doctor s Office 81
The Biggest Barrier to Lean Six Sigma 83
Quiz 86
Exercises 88
CHAPTER 3 A Faster Hospital in Five Days 89
Goal: Accelerate the Patient s Experience
of Health Care 90
A Faster Emergency Department (ED) in Five Days 91
Faster Door-to-Balloon (D2B) Time in Five Days 93
Imagine a Faster ED 94
A Faster Operating Room (OR) in Five Days 95
Faster Medical Imaging in Five Days 96
A Faster Lab in Five Days 98
A Faster Hospital Design in Five Days 99
A Faster Nursing Unit in Five Days 100
The Problem Isn t Where You Think It Is 101
Take the Dominos Challenge 103
Less Inventory Means Better Care 104
How to Get a Faster Hospital in Five Days 104
Quiz 107
CHAPTER 4 Excel Power Tools for Lean Six Sigma 109
Setting Up Your Data in Excel 110
Data Collection and Measurement for Six Sigma 113
Mistake-Proof Data Collection 117
Ql Macros Introduction 123
Fill-in-the-Blanks Templates 126
Put Your Whole Ql Story in One Workbook 130
Data Transformation 130
Using ANOVA and Other Statistical Tools 133
PowerTools for Lean Six Sigma 134
Analyzing Customer Service Data Hidden in
Trouble-Reporting Systems 134
Analyzing Text with Excel 135
Troubleshooting Problems 137
Chartjunk 137
Quiz 147
Exercises 149
CHAPTER 5 Reducing Defects with Six Sigma 151
Control Charts, Pareto Charts, and
Fishbone Diagrams 152
Six Sigma s Problem-Solving Process 157
Getting to Lean Six Sigma 162
Problem Solving 165
A Lean Six Sigma Case Study-Reducing
Computer Downtime 178
Six Sigma Tar Pits 184
Become a Lean Six Sigma Detective 188
Mistakes, Defects, and Errors 190
Measurement Simplicity 192
Invisible Low-Hanging Fruit 194
Core Score 195
Customer-Supplier Relationships 196
The High Cost of Bad Data 198
Measuring Innovation 200
Accidents Don t Just Happen 201
Using the Ql Macros to Analyze Your Data 201
Quiz 207
Exercises 209
CHAPTER 6 Transactional Six Sigma 211
Process or Technology 212
Transactional Six Sigma 214
Software Bugs and Six Sigma 215
The Dirty 30 Process for Six Sigma Software 218
Service Order Case Study 219
Common Problems 226
The Dirty 30 Process Review 226
Insights 227
Conclusion 227
Quiz 228
Exercises 230
CHAPTER 7 Reducing Variation with Six Sigma 231
What Is Variation? 232
Causes of Variation 234
Distributions 236
Histograms and Capability 238
Conclusion 244
Quiz 245
Exercises 247
CHAPTER 8 Sustaining Improvement 249
Process Flowchart 250
Control Charts for Sustaining Improvement 253
Stability and Capability 253
The Hole in Krispy Kreme 258
Choosing a Control Chart 260
Stability Analysis 267
Understanding Standard Deviation and Control Charts 269
Quiz 272
Exercises 274
CHAPTER 9 Laser-Focused Process Innovation 277
Focusing the Improvement Effort 278
Voice of the Customer 278
Speak Your Customer s Language 283
Critical to Quality Indicators 286
Balanced Scorecard 289
Quality Management Systems 290
Quiz 292
Exercises 293
CHAPTER 10 Making Lean Six Sigma Successful 295
Making Lean Six Sigma Successful 297
Formal Network versus Informal Network 297
Don t Confuse the Means with the Ends 298
Linear versus Circular Causes 298
Bell-Shaped Mindset 299
Take the Low Road 299
There Has to Be a Better Way 300
Set BHAGs 300
UseSWATTeams 301
Right-Size Your Lean Six Sigma Team 301
Are You a Lean Six Sigma Salmon? 306
Get The Order Right! 307
Spring Forward-Fall Back 310
Make It Sticky! 310
Creating Stickyness with SUCCESS 311
Lean Six Sigma Tar Pits 313
Risk-Free Way to Implement Lean Six Sigma 314
Defending Your Data 319
Can Lean Six Sigma Kill Your Company? 323
Conflicting Goals 331
Honor Your Progress 332
The Hard Work Is Soft 333
Six Sigma Roles 333
Get a Faster, Better, Cheaper Business in 5 Days 334
Quiz 335
CHAPTER 11 Measurement Systems Analysis 337
Measurement Systems Analysis 338
Conducting a Gage R R Study 339
What to Look For 342
Mistakes People Make 343
Challenges You Will Face 344
Alternatives 344
Bias and Linearity 344
Linearity Study 345
Destructive Testing 346
Conducting a Gage R R Study 348
Attribute Gage R R 348
Conclusion 351
Quiz 352
Exercises 353
CHAPTER 12 Design for Lean Six Sigma 355
Design Six Sigma Quality into Your Business 357
Quality Function Deployment 358
Failure Modes and Effects Analysis (FMEA) 360
Design of Experiments 362
TRIZ 366
Quiz 368
Exercises 369
CHAPTER 13 Statistical Tools for Lean Six Sigma 371
Hypothesis Testing 372
Hypothesis Testing for Variation 372
Levene s Test for Variation in Non-Normal Data 374
Hypothesis Testing for Means 375
Analysis of Variance 384
Is Your Data Normal? 387
Tests of Proportion 391
Chi-Square Tests in Excel 393
Determining Sample Sizes 397
Regression Analysis 398
Conclusion 401
Quiz 402
Exercises 403
CHAPTER 14 Implementing Lean Six Sigma 405
Excuses, Excuses, Excuses 406
The Blame Game 406
Peak-Performing People 407
Decisive Force 408
Crisis Junkies 409
Minor in Major Things 409
Getting the Right People Involved with
Lean Six Sigma 411
Talent versus Process 415
What Is Deliberate Practice? 415
New CEOs Can Kill Lean Six Sigma 416
Our Reward Systems Are Broken 418
Barriers to Lean Six Sigma 419
Management by Quality (MBQ) 422
Why Do Six Sigma Teams Fail? 426
Bridezilla Meets Lean Six Sigma 427
Quiz 429
Final Exam 431
Answers to Quizzes and Final Exam 455
Glossary 461
Bibliography 463
Index 467
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| spelling | Arthur, Jay Verfasser aut Lean Six Sigma demystified Jay Arthur 2. ed. New York u.a. McGrawHill 2011 XX, 476 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Demystified series Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021157653&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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