Verfügbarkeit: Leadership :: THWS Bibkatalog

Leadership: research findings, practice and skills

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Bibliographische Detailangaben
1. Verfasser:	DuBrin, Andrew J. 1935- (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Boston, Mass. [u.a.] Houghton Mifflin 2007
Ausgabe:	5. ed.
Schlagworte:	Führung Aufgabensammlung
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	XXX, 518 S. graf. Darst.
ISBN:	9780618623280 0618623280

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Datensatz im Suchindex

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adam_text	Brief Contents CHAPTER 1 The Nature and Importance of Leadership .....................1 CHAPTER 2 Traits, Motives, and Characteristics of Leaders ..................32 CHAPTER 3 Charismatic and Transformational Leadership ..................67 CHAPTER 4 Leadership Behaviors, Attitudes, and Styles ....................99 CHAPTER 5 Contingency and Situational Leadership .....................136 CHAPTER 6 Leadership Ethics and Social Responsibility ...................168 CHAPTER 7 Power, Politics, and Leadership ............................198 CHAPTER 8 Influence Tactics of Leaders ..............................231 CHAPTER 9 Developing Teamwork ..................................260 CHAPTER 10 Motivation and Coaching Skills ............................289 CHAPTER 11 Creativity, Innovation, and Leadership .......................321 CHAPTER 12 Communication and Conflict Resolution Skills ................355 CHAPTER 13 Strategic Leadership and Knowledge Management .............390 CHAPTER 14 International and Culturally Diverse Aspects of Leadership .......419 CHAPTER 15 Leadership Development and Succession .....................452 Endnotes ....................................................483 Glossary ....................................................501 Index ....................................................506 Preface .........................................................xxv CHAPTER 1 THE NATURE AND IMPORTANCE OF LEADERSHIP ..........................................1 THE MEANING OF LEADERSHIP ........................2 Leadership as a Partnership .................................3 Leadership as a Relationship ................................4 Leadership Versus Management ..............................4 THE IMPACT OF LEADERSHIP ON ORGANIZATIONAL PERFORMANCE ..........................................6 ■ LEADER IN ACTION: Rose Marie Bravo of Burberry Group PLC ..............................................6 Research and Opinion: Leadership Does Make a Difference ..............................................7 Research and Opinion: Formal Leadership Does Not Make a Difference .......................................8 LEADERSHIP ROLES ....................................11 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 1-1: Readiness for the Leadership Role ...................................11 ■ LEADERSHIP SKILL-BUILDING EXERCISE 1-1: Identifying Leadership Roles ..............................15 THE SATISFACTIONS AND FRUSTRATIONS OF BEING A LEADER ...................................18 Satisfactions of Leaders ....................................18 Dissatisfactions and Frustrations of Leaders ...................19 A FRAMEWORK FOR UNDERSTANDING LEADERSHIP ...........................................20 SKILL DEVELOPMENT IN LEADERSHIP ...............22 VI CONTENTS ■ LEADERSHIP SKILL-BUILDING EXERCISE 1-2: My Leadership Portfolio .....................................23 ■ LEADERSHIP SELF-ASSESSMENT QUIZ: The Leadership Experience Audit ..............................24 FOLLOWERSHIP: BEING AN EFFECTIVE GROUP MEMBER ................................................25 Essential Qualities of Effective Followers ......................25 Collaboration Between Leaders and Followers .................26 Summary 26 · Key Terms 27 · Guidelines for Action and Skill Development 27 · Discussion Questions and Activities 27 ■ LEADERSHIP CASE PROBLEMA: Can Wayne Inouye Reboot Gateway? ........................................28 ■ LEADERSHIP CASE PROBLEM B: Jen Lee Wants the Fast Track ..............................................29 ■ INTERNET SKILL-BUILDING EXERCISE: Key Leadership Topics ........................................31 CHAPTER 2 TRAITS, MOTIVES, AND CHARACTERISTICS OF LEADERS ................32 PERSONALITY TRAITS OF EFFECTIVE LEADERS ...............................................34 General Personality Traits .................................34 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 2-1: Behaviors and Attitudes of a Trustworthy Leader ......................37 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 2-2: The Assertiveness Scale ...................................................38 ■ LEADERSHIP SKILL-BUILDING EXERCISE 2-1: A Sense of Humor on the Job ....................................42 Task-Related Personality Traits .............................42 ■ LEADERSHIP SKILL-BUILDING EXERCISE 2-2: Developing an Internal Locus of Control ....................46 LEADERSHIP MOTIVES ................................47 The Power Motive ........................................47 The Drive and Achievement Motive .........................49 A Strong Work Ethic ......................................49 Tenacity and Resilience ...................................49 CONTENTS VU ■ LEADER INACTION: The Persevering and Resilient Ed Breen, Now of Tyco ..................................50 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 2-3: The Personal Resiliency Quiz ..................................51 COGNITIVE FACTORS AND LEADERSHIP .............53 General Mental Ability (Cognitive Intelligence) ...............53 Knowledge of the Business or Group Task .....................54 Creativity ...............................................54 Insight into People and Situations ...........................55 Farsightedness and Conceptual Thinking .....................56 Openness to Experience ....................................56 The WICS Model of Leadership in Organizations ..............56 ■ LEADERSHIP SKILL-BUILDING EXERCISE 2-3: Group Feedback on Leadership Traits .............................57 THE INFLUENCE OF HEREDITY AND ENVIRONMENT ON LEADERSHIP .......................................58 THE STRENGTHS AND LIMITATIONS OF THE TRAIT APPROACH ......................................59 Summary 60 · Key Terms 60 · Guidelines for Action and Skill Development 61 · Discussion Questions and Activities 61 ■ LEADERSHIP CASE PROBLEMA: The Resilient Scott McNealy ...............................................62 ■ LEADERSHIP CASE PROBLEM B: The Urban Improvement Guys ......................................64 ■ LEADERSHIP SKILL-BUILDING EXERCISE 2-4: My Leadership Portfolio .....................................65 ■ INTERNET SKILL-BUILDING EXERCISE: Measuring Your Emotional Intelligence ...............................66 CHAPTER 3 CHARISMATIC AND TRANSFORMATIONAL LEADERSHIP ...................................67 THE MEANINGS OF CHARISMA ........................68 Charisma: A Relationship Between the Leader and Group Members ....................................69 The Effects of Charisma ...................................70 TYPES OF CHARISMATIC LEADERS ....................71 Viii CONTENTS CHARACTERISTICS OF CHARISMATIC LEADERS ......72 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 3-1: The Emotional Expressiveness Scale ........................74 THE VISION COMPONENT OF CHARISMATIC LEADERSHIP ...........................................75 ■ LEADERSHIP SKILL-BUILDING EXERCISE 3-1: Formulating a Vision .....................................77 THE COMMUNICATION STYLE OF CHARISMATIC LEADERS ...............................77 Management by Inspiration ................................77 Management by Anecdote ..................................78 ■ LEADERSHIP SKILL-BUILDING EXERCISE 3-2: Charismatic Leadership by Anecdote ........................79 THE DEVELOPMENT OF CHARISMA ...................79 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 3-2: The Personal Magnetism Deficit Inventory ..................80 Techniques for Developing Charisma .......................81 Instruction in Charisma: Research Evidence .................83 TRANSFORMATIONAL LEADERSHIP ...................83 How Transformations Take Place ...........................84 Attributes of Transformational Leaders ......................86 ■ LEADER INACTION: The Transformational John Thompson of Symantec ...................................87 The Impact of Transformational and Charismatic Leadership on Performance ..............................89 CONCERNS ABOUT CHARISMATIC LEADERSHIP ...........................................90 Challenges to the Validity of Charismatic Leadership ...........90 The Dark Side of Charismatic Leadership ....................91 Summary 92 · Key Terms 93 · Guidelines for Action and Skill Development 93 · Discussion Questions and Activities 94 ■ LEADERSHIP CASE PROBLEMA: Can Ed Zander Reinvent Motorola? ......................................94 ■ LEADERSHIP CASE PROBLEM B: Charismatically Challenged Chad ........................................96 ■ LEADERSHIP SKILL-BUILDING EXERCISE 3-3: My Leadership Portfolio ..................................98 CONTENTS ІХ ■ INTERNET SKILL-BUILDING EXERCISE: Charisma Tips from the Net .......................................98 CHAPTER 4 LEADERSHIP BEHAVIORS, ATTITUDES, AND STYLES ...................................99 THE CLASSIC DIMENSIONS OF CONSIDERATION AND INITIATING STRUCTURE ...........................................100 TASK-RELATED ATTITUDES AND BEHAVIORS ...........................................103 ■ LEADERSHIP SKILL-BUILDING EXERCISE 4-1: Feedback Skills ..................................................104 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 4-1: Task-Oriented Attitudes and Behaviors .................................106 RELATIONSHIP-ORIENTED ATTITUDES AND BEHAVIORS ......................................107 ■ LEADERSHIP SKILL-BUILDING EXERCISE 4-2: Clarifying Your Work Values ..............................110 SóO-DEGREE FEEDBACK FOR FINE-TUNING A LEADERSHIP APPROACH ...........................112 LEADERSHIP STYLES ..................................114 Participative Leadership ..................................114 Autocratic Leadership ....................................115 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 4-2: What Style of Leader Are You or Would You Be? ......................116 Leadership Grid® Styles ...................................118 Entrepreneurial Leadership ...............................119 ■ LEADER INACTION: Diane Corrigan of Unique Critique Creates a Good Impression ..............................120 ■ LEADERSHIP SELF-ASSESSMENTQUIZ 4-3: What Is Your Propensity for Taking Risks? .........................122 ■ LEADERSHIP SKILL-BUILDING EXERCISE 4-3: Entrepreneurial Leadership ...............................123 Gender Differences in Leadership Style ......................123 Selecting the Best Leadership Style ..........................125 ■ LEADERSHIP SELF-ASSESSEMENT QUIZ 4-4: How Flexible Are You? .......................................127 X CONTENTS ■ LEADERSHIP SKILL-BUILDING EXERCISE 4-4: Contrasting Leadership Styles .......................................128 Summary 128 · Key Terms 129 · Guidelines for Action and Skill Development 130 · Discussion Questions and Activities 130 ■ LEADERSHIP CASE PROBLEMA: The Confusing SóO-Degree Feedback ...................................130 ■ LEADERSHIP CASE PROBLEMS: Failure Pumps Up Dick Enrico ............................................133 ■ LEADERSHIP SKILL-BUILDING EXERCISE 4-5: My Leadership Portfolio ....................................135 ■ INTERNET SKILL-BUILDING EXERCISE: Identifying Leadership Behaviors and Attitudes ........................135 CHAPTER 5 CONTINGENCY AND SITUATIONAL LEADERSHIP ..................................136 SITUATIONAL INFLUENCES ON EFFECTIVE LEADERSHIP BEHAVIOR ..............................138 FIEDLER S CONTINGENCY THEORY OF LEADERSHIP EFFECTIVENESS .......................................138 Measuring Leadership Style: The Least Preferred Coworker (LPC) Scale .................................139 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 5-1: The Least Preferred Coworker (LPC) Scale for Measuring Leadership Style ........................................139 Measuring the Leadership Situation ........................141 Overall Findings ........................................141 Making the Situation More Favorable for the Leader ..........142 Evaluation of Fiedler s Contingency Theory ..................142 THE PATH-GOAL THEORY OF LEADERSHIP EFFECTIVENESS .......................................143 Matching the Leadership Style to the Situation ................144 Steps Leaders Can Take to Influence Performance and Satisfaction ..........................................144 SITUATIONAL LEADERSHIP® II (SLII) ................145 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 5-2: Measuring Your Situational Perspective ....................146 CONTENTS ХІ Basics of SUI ...........................................147 Evaluation of the SLII ...................................149 THE NORMATIVE DECISION MODEL ................149 ■ LEADERSHIP SKILL-BUILDING EXERCISE 5-І: Applying Situational Leadership II .................................150 Decision-Making Styles ...................................150 Contingency Factors and Application of the Model ............151 ■ LEADERSHIP SKILL-BUILDING EXERCISE 5-2: Applying the Time-Driven Model .................................153 COGNITIVE RESOURCE THEORY: HOW INTELLIGENCE, EXPERIENCE, AND STRESS INFLUENCE LEADERSHIP ............................154 CONTINGENCY LEADERSHIP IN THE EXECUTIVE SUITE .................................................155 ■ LEADER INACTION: Big Eddie Knows How to Deal .......158 LEADERSHIP DURING A CRISIS ......................159 Summary 162 · Key Terms 163 · Guidelines for Action and Skill Development 163 · Discussion Questions and Activities 163 ■ LEADERSHIP CASE PROBLEMA: Hector Alvarez, the Multifaceted Team Leader ...............................164 ■ LEADERSHIP CASE PROBLEM B: Joe Eberhardt Wants to Shift Chrysler Out of Reverse ............................165 ■ LEADERSHIP SKILL-BUILDING EXERCISE 5-3: My Leadership Portfolio ....................................167 ■ INTERNET SKILL-BUILDING EXERCISE: Crisis Management ...........................................167 CHAPTER 6 LEADERSHIP ETHICS AND SOCIAL RESPONSIBILITY .............................168 PRINCIPLES OF ETHICAL AND MORAL LEADERSHIP ..........................................169 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 6-І: The Leader Integrity Scale ...................................170 Five Ethical Leadership Behaviors ..........................172 Factors Contributing to Ethical Differences ..................174 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 6-2: The Air Force Character Attributes Checklist ......................175 XU CONTENTS GUIDELINES FOR EVALUATING THE ETHICS OF A DECISION ...........................................176 ■ LEADERSHIP SKILL-BUILDING EXERCISE 6-1: Dialing for Dollars .............................................177 A SAMPLING OF UNETHICAL LEADERSHIP BEHAVIORS ...........................................178 LEADERSHIP AND SOCIAL RESPONSIBILITY .........183 ■ LEADER INACTION: CEO Jeff Immelt Wants to Make GE Virtuous ......................................184 Creating a Pleasant Workplace ............................185 Guarding the Environment ...............................186 Engaging in Philanthropy ................................186 Working with Suppliers to Improve Working Conditions ........187 INITIATIVES FOR ACHIEVING AN ETHICAL AND SOCIALLY RESPONSIBLE ORGANIZATION ......................................187 ■ LEADERSHIP SKILL-BUILDING EXERCISE 6-2: Dealing with Defining Moments .................................190 ETHICAL BEHAVIOR AND ORGANIZATIONAL PERFORMANCE .......................................191 Summary 192 · Key Terms 193 · Guidelines for Action and Skill Development 193 · Discussion Questions and Activities 193 ■ LEADERSHIP CASE PROBLEMA: The Big Steel Comeback .............................................194 ■ LEADERSHIP CASE PROBLEMS: Bad Credit? No Credit? College Student? Providian Loves You .....................195 ■ LEADERSHIP SKILL-BUILDING EXERCISE 6-3: My Leadership Portfolio ....................................196 ■ INTERNET SKILL-BUILDING EXERCISE: Career Consequences of Unethical Leadership Behavior ............197 CHAPTER 7 POWER, POLITICS, AND LEADERSHIP .........198 SOURCES AND TYPES OF POWER .....................200 Position Power ..........................................200 Personal Power .........................................201 ■ MANAGER ASSESSMENT QUIZ 7-1: Rating a Manager s Power .......................................201 CONTENTS ХІІІ Power Stemming from Ownership ..........................203 Power Stemming from Providing Resources ..................203 Power Derived from Capitalizing on Opportunity ............203 Power Stemming from Managing Critical Problems ...........203 Power Stemming from Being Close to Power .................204 TACTICS FOR BECOMING AN EMPOWERING LEADER ...............................................204 The Nature of Empowerment ..............................204 Empowering Practices ....................................205 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 7-1: Becoming an Empowering Manager ................................206 Cultural Differences .....................................208 Effective Delegation and Empowerment .....................209 ■ LEADERSHIP SKILL-BUILDING EXERCISE 7-1: Conducting an Empowerment Session ................................209 ■ LEADER INACTION: Meg Whitman, the Enabling CEO of eBay ..........................................210 FACTORS THAT CONTRIBUTE TO ORGANIZATIONAL POLITICS .........................211 Pyramid-Shaped Organization Structure ....................212 Subjective Standards of Performance .......................212 Environmental Uncertainty and Turbulence ................212 Emotional Insecurity ....................................212 Machiavellian Tendencies .................................213 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 7-2: The Organizational Politics Questionnaire ......................213 Encouraging Admiration from Subordinates ................215 POLITICAL TACTICS AND STRATEGIES ..............216 Ethical Political Tactics and Strategies ......................216 ■ LEADERSHIP SKILL-BUILDING EXERCISE 7-2: Flattery Role-Play ..............................................219 Unethical Political Tactics and Strategies ...................220 EXERCISING CONTROL OVER DYSFUNCTIONAL POLITICS ..........................222 ■ LEADERSHIP SKILL-BUILDING EXERCISE 7-3: Controlling Office Politics .........................................224 XIV CONTENTS Summary 224 · Key Terms 225 · Guidelines for Action and Skill Development 225· Discussion Questions and Activities 225 ■ LEADERSHIP CASE PROBLEM A: The Powerful Mr. Trump ............................................226 ■ LEADERSHIP CASE PROBLEMS: Empowerment at Seconds for You ........................................228 ■ LEADERSHIP SKILL-BUILDING EXERCISE 7-4: My Leadership Portfolio ....................................230 ■ INTERNET SKILL-BUILDING EXERCISE: Advice About Office Politics ..........................................230 CHAPTER 8 INFLUENCE TACTICS OF LEADERS ..........231 A MODEL OF POWER AND INFLUENCE ..............233 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 8-1: Survey of Influence Tactics .....................................234 DESCRIPTION AND EXPLANATION OF INFLUENCE TACTICS ...............................................236 Essentially Ethical and Honest Tactics ......................236 Essentially Dishonest and Unethical Tactics ..................239 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 8-2: Measure of Ingratiating Behavior in Organizational Settings (MIBOS) ..............................................242 ■ LEADER INACTION: Carly s Term Wielded Influence for a While at Hewlett-Packard ..............................245 ■ LEADERSHIP SKILL-BUILDING EXERCISE 8-1: Identifying Influence Tactics .............................247 RELATIVE EFFECTIVENESS AND SEQUENCING OF INFLUENCE TACTICS ...............................................248 Relative Effectiveness of Influence Tactics ....................248 Sequencing of Influence Tactics ............................250 ■ LEADERSHIP SKILL-BUILDING EXERCISE 8-2: Applying Influence Tactics ...............................251 IMPLICIT LEADERSHIP THEORIES AND LEADERSHIP INFLUENCE ...........................................251 Summary 252 · Key Terms 253 · Guidelines for Action and Skill Development 253 · Discussion Questions and Activities 254 CONTENTS XV ■ LEADERSHIP CASE PROBLEMA: Restoring Trust at American Airlines .......................................254 ■ LEADERSHIP CASE PROBLEM B: Too Much Generosity at Boeing ..............................................256 ■ LEADERSHIP SKILL-BUILDING EXERCISE 8-3: Ethical Influence Tactics ........................................258 ■ LEADERSHIP SKILL-BUILDING EXERCISE 8-4: My Leadership Portfolio ....................................258 ■ INTERNET SKILL-BUILDING EXERCISE: How Machiavellian Are You? ..................................259 CHAPTER 9 DEVELOPING TEAMWORK ....................260 TEAM LEADERSHIP VERSUS SOLO LEADERSHIP .....262 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 9-І: The Teamwork Checklist ....................................263 THE LEADER S ROLE IN THE TEAM-BASED ORGANIZATION ......................................264 LEADER ACTIONS THAT FOSTER TEAMWORK .......265 Actions Leaders Can Take Using Their Own Resources ........265 ■ LEADERSHIP SKILL-BUILDING EXERCISE 9-1: Shelters for the Homeless .......................................268 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 9-2: Team Player Attitudes ........................................269 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 9-3: Overcoming Micromanagement ..........................272 Actions Generally Requiring Organization Structure or Policy .. 273 ■ LEADER INACTION: Open-Book Management at Zingerman s ...........................................275 OUTDOOR TRAINING AND TEAM DEVELOPMENT .. 276 Features of Outdoor and Offsite Training Programs ..........277 ■ LEADERSHIP SKILL-BUILDING EXERCISE 9-2: The Trust Fall ..............................................278 Evaluation of Outdoor Training for Team Development .......278 ■ LEADERSHIP SKILL-BUILDING EXERCISE 9-3: Trust Me .. 279 THE LEADER-MEMBER EXCHANGE MODEL AND TEAMWORK .....................................280 XVI CONTENTS Different-Quality Relationships ...........................280 First Impressions ........................................282 Summary 283 · Key Terms 284 · Guidelines for Action and Skill Development 284 · Discussion Questions and Activities 284 ■ LEADERSHIP CASE PROBLEM A: Why Can t We Work Like a Real Team? ...........................................285 ■ LEADERSHIP CASE PROBLEMS: Showboat Brent .........286 ■ LEADERSHIP SKILL-BUILDING EXERCISE 9-4: My Leadership Portfolio ....................................287 ■ INTERNET SKILL-BUILDING EXERCISE: Are You Cut Out for Teamwork? .........................................288 CHAPTER 10 MOTIVATION AND COACHING SKILLS .......289 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 10-1: My Approach to Motivating Others ...........................290 EXPECTANCY THEORY AND MOTIVATIONAL SKILLS .................................................292 Basic Components of Expectancy Theory .....................292 Leadership Skills and Behaviors Associated with Expectancy Theory .....................................294 ■ LEADERSHIP SKILL-BUILDING EXERCISE 10-1: Estimating Valences for Applying Expectancy Theory ........296 GOAL THEORY ........................................297 Basic Findings of Goal Theory .............................297 Underlying Mechanisms and Concerns ......................299 ■ LEADERSHIP SKILL-BUILDING EXERCISE 10-2: The Application of Goal Theory ..............................300 USING RECOGNITION AND PRIDE TO MOTIVATE OTHERS ...................................300 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 10-2: How Much Do I Crave Recognition? ...........................301 Appealing to the Recognition Need of Others .................302 Appealing to Pride ......................................303 ■ LEADER INACTION: The Motivational Ken Chenault of AmEx ..............................................303 COACHING AS A LEADERSHIP PHILOSOPHY .........306 Key Characteristics of Coaching ...........................306 CONTENTS XVII Fållades About Coaching.................................308 COACHING SKILLS AND TECHNIQUES ..............308 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 10-3: Characteristics of an Effective Coach ......................311 ■ LEADERSHIP SKILL-BUILDING EXERCISE 10-3: Coaching for Improved Performance ......................312 EXECUTIVE COACHING AND LEADERSHIP EFFECTIVENESS .......................................313 Summary 315 · Key Terms 316 · Guidelines for Action and Skill Development 316 · Discussion Questions and Activities 317 ■ LEADERSHIP CASE PROBLEMA: Ex-Military Officers Don Orange Aprons ....................................317 ■ LEADERSHIP CASE PROBLEM B: The Reality Coach .......318 ■ LEADERSHIP SKILL-BUILDING EXERCISE 10-4: My Leadership Portfolio ....................................320 ■ INTERNET SKILL-BUILDING EXERCISE: Dream Job Coaching ..............................................320 CHAPTER 11 CREATIVITY, INNOVATION, AND LEADERSHIP ..................................321 STEPS IN THE CREATIVE PROCESS ...................323 CHARACTERISTICS OF CREATIVE LEADERS .........324 Knowledge .............................................324 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 11-1: The Creative Personality Test .................................325 Intellectual Abilities .....................................327 Personality .............................................327 Passion for the Task and the Experience of Flow ...............328 The Componential Theory of Individual Creativity ...........329 OVERCOMING TRADITIONAL THINKING AS A CREATIVITY STRATEGY ...............................329 Current Business Examples of Thinking Outside the Box ........................................330 ORGANIZATIONAL METHODS TO ENHANCE CREATIVITY ...............................331 ■ LEADER INACTION: Thinking Outside the (Shoe) Box .....332 XVIII CONTENTS Systematically Collecting Fresh Ideas ........................332 Brainstorming ....................................333 ■ LEADERSHIP SKILL-BUILDING EXERCISE 11-1: Brainstorming and www.GETRICH.com ...................333 Using the Pet-Peeve Technique .............................334 ■ LEADERSHIP SKILL-BUILDING EXERCISE 11-2: The Pet-Peeve Technique ....................................335 Using the Forced-Association Technique .....................336 Equipping a Kitchen for the Mind .........................336 SELF-HELP TECHNIQUES TO ENHANCE CREATIVE PROBLEM SOLVING ...................................336 Practicing Creativity-Enhancing Exercises ...................337 ■ LEADERSHIP SKILL-BUILDING EXERCISE 11-3: Word Hints to Creativity ......................................337 Staying Alert to Opportunities ............................338 Maintaining an Enthusiastic Attitude, Including Being Happy .........................................338 Maintaining and Using an Idea Notebook or Computer File ... 339 Playing the Roles of Explorer, Artist, Judge, and Lawyer .......339 ESTABLISHING A CLIMATE FOR CREATIVE THINKING ............................................340 ■ LEADERSHIP DIAGNOSTIC ACTIVITY 11-1: Assessing the Climate for Innovation ..................................341 Leadership Practices for Enhancing Creativity ...............342 Methods of Managing Creative Workers .....................344 ADDITIONAL LEADERSHIP PRACTICES THAT ENHANCE INNOVATION ..............................344 Summary 346 · Key Terms 347 · Guidelines for Action and Skill Development 347 · Discussion Questions and Activities 348 ■ LEADERSHIP CASE PROBLEMA: Will Innovation Survive at 3M? .........................................348 ■ LEADERSHIP CASE PROBLEM B: How Do We Get the Fizz Back in Coke? ..........................................351 ■ LEADERSHIP SKILL-BUILDING EXERCISE 11-4: My Leadership Portfolio ....................................353 ■ INTERNET SKILL-BUILDING EXERCISE: Creativity in Business .............................................354 CONTENTS ХІХ CHAPTER 12 COMMUNICATION AND CONFLICT RESOLUTION SKILLS .........................355 EVIDENCE ABOUT COMMUNICATION AND LEADERSHIP .....................................357 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 12-1: A Self- Portrait of My Communication Effectiveness ...............358 INSPIRATIONAL AND POWERFUL COMMUNICATION ....................................359 Speaking and Writing ...................................359 The Six Basic Principles of Persuasion .......................364 Nonverbal Communication ...............................365 ■ LEADERSHIP SKILL-BUILDING EXERCISE 12-1: Feedback on Verbal and Nonverbal Behavior ........................367 SUPPORTIVE COMMUNICATION .....................367 ■ LEADERSHIP SKILL-BUILDING EXERCISE 12-2: Supportive Communication ........................................370 OVERCOMING CROSS-CULTURAL COMMUNICATION BARRIERS .............................................370 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 12-2: Cross-Cultural Skills and Attitudes ........................371 THE LEADER S ROLE IN RESOLVING CONFLICT AND NEGOTIATING ...................................376 Conflict Management Styles ...............................376 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 12-3: My Conflict-Resolution Style ..................................377 Resolving Conflict Between Two Group Members .............380 Negotiating and Bargaining ..............................381 ■ LEADERSHIP SKILL-BUILDING EXERCISE 12-3: Integrative Bargaining ...................................384 Summary 384 · Key Terms 385 · Guidelines for Action and Skill Development 386 · Discussion Questions and Activities 386 ■ LEADERSHIP CASE PROBLEM A: Safeway CEO Battles the Union and Wal-Mart ................................386 ■ LEADERSHIP CASE PROBLEMB: Can He Бе the Real Bill Gates? .............................................388 ■ LEADERSHIP SKILL-BUILDING EXERCISE 12-4: My Leadership Portfolio ....................................389 XX CONTENTS m INTERNET SKILL-BUILDING EXERCISE: What Is Your Influence Quotient? .....................................389 CHAPTER 13 STRATEGIC LEADERSHIP AND KNOWLEDGE MANAGEMENT ................390 THE NATURE OF STRATEGIC LEADERSHIP ..........................................391 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 13-1: Are You a Strategic Thinker? .....................................392 High-Level Cognitive Activity of the Leader .................393 Gathering Multiple Inputs to Formulate Strategy .............394 Anticipating and Creating a Future .......................394 Revolutionary Thinking ..................................395 Creating a Vision .......................................395 CONDUCTING A SWOT ANALYSIS ....................396 Internal Strengths .......................................397 Internal Weaknesses .....................................397 External Opportunities ...................................397 External Threats ........................................397 ■ LEADERSHIP SKILL-BUILDING EXERCISE 13-1: Conducting a SWOT Analysis ............................398 A SAMPLING OF BUSINESS STRATEGIES FORMULATED BY LEADERS ...........................398 ■ LEADER INACTION: Jorge Perez of The Related Group of Florida: Strategic Thinking Condo King .................403 KNOWLEDGE MANAGEMENT AND THE LEARNING ORGANIZATION ......................................404 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 13-2: Do You Work for a Learning Organization? ........................405 Knowledge Management .................................407 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 13-3: My Attitudes Toward Sharing Knowledge .....................409 The Learning Organization ..............................410 Summary 412 · Key Terms 413 · Guidelines for Action and Skill Development 413 · Discussion Questions and Activities 413 m LEADERSHIP CASE PROBLEMA: Samsung Sings a Different Tune .........................................414 CONTENTS XXI ■ LEADERSHIP CASE PROBLEM B.Thc Reluctant Information Sharers .....................................416 ■ LEADERSHIP SKILL-BUILDING EXERCISE 13-2: My Leadership Portfolio ....................................417 ■ INTERNET SKILL-BUILDING EXERCISE: Professional Assistance in Implementing Knowledge Management ........418 CHAPTER 14 INTERNATIONAL AND CULTURALLY DIVERSE ASPECTS OF LEADERSHIP ..........419 THE ADVANTAGES OF MANAGING FOR DIVERSITY ............................................421 ■ LEADER IN ACTION: Ad Agency CEO Donald Coleman Embraces Cultural Diversity .....................424 ■ LEADERSHIP SKILL-BUILDING EXERCISE 14-1: Capitalizing on Diversity .................................426 CULTURAL FACTORS INFLUENCING LEADERSHIP PRACTICE .............................................426 Key Dimensions of Differences in Cultural Values ............426 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 14-1: Charting Your Cultural Value Profile ...............................429 Cultural Values and Leadership Style .......................430 CULTURAL SENSITIVITY, CULTURAL INTELLIGENCE, AND GLOBAL LEADERSHIP SKILLS ..................................432 Cultural Sensitivity .....................................432 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 14-2: My Tolerance for Cultural Differences .........................433 Cultural Intelligence ....................................434 Global Leadership Skills ..................................435 LEADERSHIP INITIATIVES FOR ACHIEVING CULTURAL DIVERSITY ................................436 Hold Managers Accountable for Achieving Diversity .............................................436 Establish Minority Recruitment, Retention, and Mentoring Programs ............................................438 Conduct Diversity Training ..............................439 XXii CONTENTS ■ LEADERSHIP SKILL-BUILDING EXERCISE 14-2: The Diversity Circle .........................................439 Conduct Intercultural Training ...........................440 Encourage the Development of Employee Networks ............442 Avoid Group Characteristics When Hiring for Person-Organization Fit ...............................442 DEVELOPING THE MULTICULTURAL ORGANIZATION ......................................443 Summary 445 · Key Terms 446· Guidelines for Action and Skill Development 446· Discussion Questions and Activities 447 ■ LEADERSHIP CASE PROBLEM A: Dominique Mercier, Who Are You Really? ....................................447 ■ LEADERSHIP CASE PROBLEMB: Ralph Lauren Seeks Racial Harmony ..............................................448 ■ LEADERSHIP SKILL-BUILDING EXERCISE 14-3: My Leadership Portfolio ....................................451 ■ INTERNET SKILL-BUILDING EXERCISE: Test Yourself for Hidden Bias ...........................................451 CHAPTER 15 LEADERSHIP DEVELOPMENT AND SUCCESSION .................................452 DEVELOPMENT THROUGH SELF-AWARENESS AND SELF-DISCIPLINE ................................453 Leadership Development Through Self-Awareness .............453 Leadership Development Through Self-Discipline ..............455 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 15-1: The Interpersonal Skills Checklist .............................455 DEVELOPMENT THROUGH EDUCATION, EXPERIENCE, AND MENTORING .....................457 Education .............................................457 Experience .............................................458 Mentoring .............................................461 ■ LEADERSHIP SELF-ASSESSMENT QUIZ 15-2: My Attitudes Toward Mentoring .............................461 ■ LEADER. INACTION: Charlene Begley, CEO of GE Transportation Systems, Profits from Mentoring ............464 CONTENTS XXIII Endnotes Glossary Name Index Organization Index Subject Index LEADERSHIP DEVELOPMENT PROGRAMS ...........465 Types of Leadership Development Programs ..................466 EVALUATION OF LEADERSHIP DEVELOPMENT EFFORTS ..............................................470 The Traditional Approach to Evaluation ....................470 Evaluation Through Domains of Impact ....................471 LEADERSHIP SUCCESSION ...........................472 How the Board Chooses a Successor .........................472 Succession Planning at General Electric .....................473 The Emotional Aspects of Leadership Succession ...............473 Developing a Pool of Successors .............................473 WHO WILL BE THE NEW TOP BUSINESS LEADERS? .............................................475 ■ LEADERSHIP SKILL-BUILDING EXERCISE 15-1: Building for the Future ..........................................475 Summary 476 · Key Terms 477 · Guidelines for Action and Skill Development 477 · Discussion Questions and Activities 478 ■ LEADERSHIP CASE PROBLEMA: The Leadership Inventory Chart at Pine Grove ...........................478 ■ LEADERSHIP CASE PROBLEM B: Help! I m the New Boss! ............................................481 ■ LEADERSHIP SKILL-BUILDING EXERCISE 15-2: My Leadership Portfolio ....................................481 ■ INTERNET SKILL-BUILDING EXERCISE: A Scientific Approach to Succession Planning .........................482 ........................................................483 ........................................................501 ........................................................506 ........................................................509 ........................................................510
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title	Leadership research findings, practice and skills
title_auth	Leadership research findings, practice and skills
title_exact_search	Leadership research findings, practice and skills
title_full	Leadership research findings, practice and skills Andrew J. DuBrin
title_fullStr	Leadership research findings, practice and skills Andrew J. DuBrin
title_full_unstemmed	Leadership research findings, practice and skills Andrew J. DuBrin
title_short	Leadership
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