Complaint management: interaction between customer and service employee = Beschwerdemanagement
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
2010
|
| Schlagworte: | |
| Beschreibung: | XXX, 168 S. graph. Darst. |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV037185566 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 110126s2010 d||| m||| 00||| eng d | ||
| 035 | |a (OCoLC)706989294 | ||
| 035 | |a (DE-599)BVBBV037185566 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-19 |a DE-12 | ||
| 082 | 0 | |a 658.812 |2 22//ger | |
| 100 | 1 | |a Wagner, Sara |e Verfasser |0 (DE-588)143350188 |4 aut | |
| 245 | 1 | 0 | |a Complaint management |b interaction between customer and service employee = Beschwerdemanagement |c von Sara Wagner |
| 246 | 1 | 1 | |a Beschwerdemanagement |
| 264 | 1 | |c 2010 | |
| 300 | |a XXX, 168 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 502 | |a München, Univ., Diss., 2011 | ||
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Reklamation |0 (DE-588)4834499-0 |2 gnd |9 rswk-swf |
| 655 | 7 | |0 (DE-588)4113937-9 |a Hochschulschrift |2 gnd-content | |
| 689 | 0 | 0 | |a Reklamation |0 (DE-588)4834499-0 |D s |
| 689 | 0 | 1 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 0 | |5 DE-604 | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-021100094 | ||
Datensatz im Suchindex
| _version_ | 1804143769144000512 |
|---|---|
| any_adam_object | |
| author | Wagner, Sara |
| author_GND | (DE-588)143350188 |
| author_facet | Wagner, Sara |
| author_role | aut |
| author_sort | Wagner, Sara |
| author_variant | s w sw |
| building | Verbundindex |
| bvnumber | BV037185566 |
| ctrlnum | (OCoLC)706989294 (DE-599)BVBBV037185566 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Thesis Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01158nam a2200349 c 4500</leader><controlfield tag="001">BV037185566</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">110126s2010 d||| m||| 00||| eng d</controlfield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)706989294</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV037185566</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-19</subfield><subfield code="a">DE-12</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.812</subfield><subfield code="2">22//ger</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Wagner, Sara</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)143350188</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Complaint management</subfield><subfield code="b">interaction between customer and service employee = Beschwerdemanagement</subfield><subfield code="c">von Sara Wagner</subfield></datafield><datafield tag="246" ind1="1" ind2="1"><subfield code="a">Beschwerdemanagement</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2010</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXX, 168 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="502" ind1=" " ind2=" "><subfield code="a">München, Univ., Diss., 2011</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Reklamation</subfield><subfield code="0">(DE-588)4834499-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4113937-9</subfield><subfield code="a">Hochschulschrift</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Reklamation</subfield><subfield code="0">(DE-588)4834499-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-021100094</subfield></datafield></record></collection> |
| genre | (DE-588)4113937-9 Hochschulschrift gnd-content |
| genre_facet | Hochschulschrift |
| id | DE-604.BV037185566 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T22:52:55Z |
| institution | BVB |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-021100094 |
| oclc_num | 706989294 |
| open_access_boolean | |
| owner | DE-19 DE-BY-UBM DE-12 |
| owner_facet | DE-19 DE-BY-UBM DE-12 |
| physical | XXX, 168 S. graph. Darst. |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| record_format | marc |
| spelling | Wagner, Sara Verfasser (DE-588)143350188 aut Complaint management interaction between customer and service employee = Beschwerdemanagement von Sara Wagner Beschwerdemanagement 2010 XXX, 168 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier München, Univ., Diss., 2011 Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Reklamation (DE-588)4834499-0 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Reklamation (DE-588)4834499-0 s Kundenmanagement (DE-588)4236865-0 s DE-604 |
| spellingShingle | Wagner, Sara Complaint management interaction between customer and service employee = Beschwerdemanagement Kundenmanagement (DE-588)4236865-0 gnd Reklamation (DE-588)4834499-0 gnd |
| subject_GND | (DE-588)4236865-0 (DE-588)4834499-0 (DE-588)4113937-9 |
| title | Complaint management interaction between customer and service employee = Beschwerdemanagement |
| title_alt | Beschwerdemanagement |
| title_auth | Complaint management interaction between customer and service employee = Beschwerdemanagement |
| title_exact_search | Complaint management interaction between customer and service employee = Beschwerdemanagement |
| title_full | Complaint management interaction between customer and service employee = Beschwerdemanagement von Sara Wagner |
| title_fullStr | Complaint management interaction between customer and service employee = Beschwerdemanagement von Sara Wagner |
| title_full_unstemmed | Complaint management interaction between customer and service employee = Beschwerdemanagement von Sara Wagner |
| title_short | Complaint management |
| title_sort | complaint management interaction between customer and service employee beschwerdemanagement |
| title_sub | interaction between customer and service employee = Beschwerdemanagement |
| topic | Kundenmanagement (DE-588)4236865-0 gnd Reklamation (DE-588)4834499-0 gnd |
| topic_facet | Kundenmanagement Reklamation Hochschulschrift |
| work_keys_str_mv | AT wagnersara complaintmanagementinteractionbetweencustomerandserviceemployeebeschwerdemanagement AT wagnersara beschwerdemanagement |