Guide to supply chain management:
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| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Berlin [u.a.]
Springer
2011
|
| Subjects: | |
| Online Access: | Inhaltstext Inhaltsverzeichnis |
| Physical Description: | XVIII, 189 S. Ill., graph. Darst. 235 mm x 155 mm |
| ISBN: | 3642176755 9783642176753 |
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MARC
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| 245 | 1 | 0 | |a Guide to supply chain management |c Colin Scott ; Henriette Lundgren ; Paul Thompson |
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| 300 | |a XVIII, 189 S. |b Ill., graph. Darst. |c 235 mm x 155 mm | ||
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Record in the Search Index
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| adam_text |
IMAGE 1
CONTENTS
INTRODUCTION TO SUPPLY CHAIN MANAGEMENT 1
1.1 WHAT STARTS A SUPPLY CHAIN? 1
1.2 A FUNCTIONAL VIEW OF SUPPLY CHAIN MANAGEMENT 3
1.3 SUPPLY CHAIN PLAYERS 4
1.4 SUPPLY CHAIN DYNAMICS 6
GUIDE TO PLAN IN SUPPLY CHAIN MANAGEMENT 9
2. 1 INVENTORY AND SUPPLY CHAINS 9
2.1.1 DIFFERENT TYPES OF INVENTORY 11
2.1.2 CYCLESTOCK 11
2.1.3 SAFETY STOCK 13
2.1.4 REDUCING INVENTORY 16
2.2 DEMAND AND SUPPLY PLANNING 16
2.2.1 DESCRIBING DEMAND 16
2.2.2 FORECASTING METHODS 20
2.2.3 DEMAND PLANNING IMPROVEMENTS 23
2.2.4 TWO MODELS OF ORDER CYCLE MANAGEMENT 24
2.2.5 THE ECONOMIC ORDER QUANTITY (EOQ) 26
2.3 SALES AND OPERATIONS PLANNING 28
2.3.1 THE S&OP PROCESS 28
2.3.2 GUIDING PRINCIPLES FOR SUCCESSFUL S&OP IMPLEMENTATIONS 30
2.3.3 CUSTOMER SERVICE IMPROVEMENTS THROUGH S&OP 31 2.3.4 WHY S&OP
IMPLEMENTATIONS FAIL 32
2.3.5 DIFFERENT PLANNING HORIZONS 33
2.4 CASE STUDY OF BEST PRACTICE IN PLAN: BEIERSDORF 34
2.5 SUGGESTIONS FOR FURTHER READING 36
REFERENCES 36
BIBLIOGRAFISCHE INFORMATIONEN HTTP://D-NB.INFO/1008091235
DIGITALISIERT DURCH
IMAGE 2
XII CONTENTS
3 GUIDE TO SOURCE IN SUPPLY CHAIN MANAGEMENT 37
3.1 INTRODUCTION TO SOURCING 37
3.1.1 THE PURCHASING PROCESS: PRE-ORDER STEPS 39
3.1.2 THE PURCHASING PROCESS: POST-ORDER STEPS 40
3.1.3 TACTICAL SOURCING 41
3.2 STRATEGIC SOURCING INITIATIVES 42
3.2.1 CATEGORY SOURCING 42
3.2.2 SUPPLIER RELATIONSHIP MANAGEMENT 44
3.3 SOURCING MANAGEMENT TOOLS 46
3.3.1 NEGOTIATION 46
3.3.2 COST MANAGEMENT 47
3.4 CASE STUDY OF BEST PRACTICE IN SOURCE: NEGOTIATIONS 49
3.5 SUGGESTIONS FOR FURTHER READING 51
REFERENCES 51
4 GUIDE TO MAKE IN SUPPLY CHAIN MANAGEMENT 53
4.1 INTRODUCTION TO MAKE 53
4.1.1 FROM CRAFT TO MASS MANUFACTURING 53
4.1.2 FIVE TYPES OF MANUFACTURING PROCESS 54
4.1.3 MANUFACTURING PLANNING AND CONTROL 57
4.2 JIT MANUFACTURING STRATEGIES 62
4.2.1 JTT PHILOSOPHY 63
4.2.2 ELEMENTS OF JIT MANUFACTURING 65
4.2.3 LIMITATIONS OF JIT 66
4.3 LEAN MANUFACTURING 66
4.3.1 TQM AND CONTINUOUS IMPROVEMENT 67
4.3.2 IMPROVING PERFORMANCE THROUGH WASTE REDUCTION 68 4.3.3 TOOLS TO
IMPROVE MAKE PERFORMANCE 69
4.4 CASE STUDY OF BEST PRACTICE IN MAKE: UNIPART 72
4.5 SUGGESTIONS FOR FURTHER READING 73
REFERENCES 73
5 GUIDE TO DELIVER IN SUPPLY CHAIN MANAGEMENT 75
5.1 INTRODUCTION TO DELIVER 75
5.1.1 NETWORK TRADE-OFFS 77
5.1.2 FACILITY LOCATION DECISIONS 78
5.1.3 DELIVER COMPONENTS 78
5.2 TRANSPORT MANAGEMENT 79
5.2.1 AIR 80
5.2.2 ROAD 81
5.2.3 RAIL 81
5.2.4 WATER 82
5.2.5 PIPELINE 82
5.2.6 INTERMODAL OPERATIONS 83
IMAGE 3
CONTENTS XIII
5.3 WAREHOUSE MANAGEMENT 84
5.3.1 WAREHOUSE PLANNING 85
5.3.2 WAREHOUSE PLANNING PROCESS 85
5.3.3 WAREHOUSE LAYOUT 86
5.4 CASE STUDY OF BEST PRACTICE IN DELIVER: DHL 87
5.5 SUGGESTIONS FOR FURTHER READING 89
REFERENCES 89
6 GUIDE TO RETURN IN SUPPLY CHAIN MANAGEMENT 91
6.1 INTRODUCTION TO RETURN 91
6.1.1 WHY DO PRODUCTS RETURN? 93
6.1.2 DRIVERS OF REVERSE LOGISTICS 94
6.1.3 KEY PLAYERS IN REVERSE LOGISTICS 98
6.2 THE RETURN PROCESS 98
6.2.1 REVERSE LOGISTICS ACTIVITIES AND RECOVERY OPTIONS 98 6.2.2 FIVE
STAGES OF THE PRODUCT RETURN PROCESS 99
6.2.3 DIFFERENT RETURN BUSINESS MODELS 101
6.2.4 PRODUCT RECOVERY ISSUES 103
6.3 STRATEGIC OUTLOOK IN RETURNS 104
6.3.1 RETURNS IN DIFFERENT INDUSTRY SECTORS 104
6.3.2 IMPROVING RETURNS 106
6.3.3 GOLDEN RULES FOR RETURNS MANAGEMENT 107
6.4 CASE STUDY OF BEST PRACTICE IN RETURN: WINCANTON 107 6.5 SUGGESTIONS
FOR FURTHER READING 109
REFERENCES 109
7 GUIDE TO STRATEGY IN SUPPLY CHAIN MANAGEMENT I LL
7. 1 INTRODUCTION TO CORPORATE STRATEGY I LL
7.1.1 WHAT IS CORPORATE STRATEGY? ILL
7.1.2 WHAT IS COMPETITIVE STRATEGY? 112
7.2 ACHIEVING STRATEGIC ALIGNMENT IN SUPPLY CHAIN COMPANIES 113 7.3
CONCEPTS TO SUPPORT SUPPLY CHAIN STRATEGY DEVELOPMENT 114 7.3.1 FOUR
DRIVERS OF SUPPLY CHAIN PERFORMANCE 115
7.3.2 FIVE INVENTORY STRATEGIES 116
7.3.3 LEANANDAGILE 119
7.3.4 POSTPONEMENT 120
7.4 CASE STUDY OF BEST PRACTICE IN STRATEGY: WAL-MART 121 7.5
SUGGESTIONS FOR FURTHER READING 122
REFERENCES 123
8 GUIDE TO PEOPLE IN SUPPLY CHAIN MANAGEMENT 125
8.1 THE IMPORTANCE OF PEOPLE IN SUPPLY CHAIN ORGANISATIONS 125 8.1.1
CONSTRUCTING A LEARNING AND DEVELOPMENT STRATEGY 126 8.1.2 LINKING
LEARNING AND DEVELOPMENT TO SUPPLY CHAIN STRATEGIES 127
IMAGE 4
XIV CONTENTS
8.1.3 ENCOURAGING A LEARNING CULTURE 128
8.2 TEAM DEVELOPMENT IN SUPPLY CHAIN MANAGEMENT 129 8.2.1 DIMENSIONS OF
SITUATIONAL LEADERSHIP 130
8.2.2 LEADERSHIP AND TEAM DEVELOPMENT LEVELS 131
8.2.3 MATCHING DEVELOPMENT LEVEL AND LEADERSHIP STYLE 132 8.3 INDIVIDUAL
LEARNING OF SUPPLY CHAIN PROFESSIONALS 133 8.3.1 FOUR TYPES OF LEARNING
STYLES 134
8.3.2 LEARNING IN SUPPLY CHAIN MANAGEMENT: APPLYING DIFFERENT STYLES 135
8.3.3 IMPROVING PERFORMANCE THROUGH SUPPLY CHAIN LEARNING . 137 8.4
CASE STUDY OF BEST PRACTICE IN PEOPLE: SUPPLY CHAIN ACADEMY 137
8.5 SUGGESTIONS FOR FURTHER READING 139
REFERENCES 139
9 GUIDE TO FINANCE IN SUPPLY CHAIN MANAGEMENT 141
9.1 INTRODUCTION TO SUPPLY CHAIN FINANCE 141
9.1.1 THE BUSINESS PROCESS 141
9.1.2 GEARING 143
9.1.3 RETURNS 143
9.1.4 HURDLERATES 143
9.2 HOW COMPANIES CASCADE FINANCIAL INFORMATION 144
9.2.1 PROFITANDLOSS 144
9.2.2 BALANCESHEET 146
9.2.3 CASHFLOW 147
9.3 HOW TO ADD VALUE AND IMPROVE CORPORATE FINANCIAL PERFORMANCE 148
9.3.1 SUPPLY CHAIN IMPACT ON ROCE 148
9.3.2 APPLYING SIX SUPPLY CHAIN PERFORMANCE LEVERS 149 9.4 CASE STUDY OF
BEST PRACTICE IN FINANCE: NWF 152
9.5 SUGGESTIONS FOR FURTHER READING 154
REFERENCES 154
10 GUIDE TO CUSTOMER SERVICE IN SUPPLY CHAIN MANAGEMENT 155 10.1
INTRODUCTION TO CUSTOMER SERVICE 155
10.1.1 WHO ARE OUR CUSTOMERS? 157
10.1.2 MANAGING VARIABILITY TO IMPROVE CUSTOMER SERVICE 158 10.2
MANAGING KEY CUSTOMERS 160
10.2.1 CUSTOMER LIFETIME VALUE 161
10.2.2 CUSTOMER SERVICE AMBASSADORS 162
10.3 DELIVERING AGAINST CUSTOMER NEEDS 162
10.3.1 DELIVERING THE CORE PROMISE 163
10.3.2 MEETING AND EXCEEDING CUSTOMER EXPECTATIONS 163 10.3.3 SERVICE
RECOVERY 165
IMAGE 5
CONTENTS XV
10.4 CASE STUDY OF BEST PRACTICE IN CUSTOMER SERVICE: UNILEVER 166 10.5
SUGGESTIONS FOR FURTHER READING 168
REFERENCES 168
11 GUIDE TO OUTSOURCING IN SUPPLY CHAIN MANAGEMENT 1 69 11.1 WHAT IS
OUTSOURCING? 169
11.1.1 GROWTH DRIVERS IN OUTSOURCING 170
11.1.2 COMMON REASONS FOR OUTSOURCING 170
11.1.3 OUTSOURCING CONCERNS 171
11.2 THE TENDERING PROCESS OF OUTSOURCING 171
11.2.1 STEP 1: REVIEW SCOPE FOR OUTSOURCING AND REQUIREMENTS 171
11.2.2 STEP 2: IDENTIFY POTENTIAL SERVICE PROVIDERS 173 11.2.3 STEP 3:
PRODUCE REQUEST FOR INFORMATION AND SHORTLIST . 174 11.2.4 STEP 4:
PREPARE AND ISSUE THE REQUEST FOR QUOTATION 174 11.2.5 STEP 5: ASSESS
THE TENDERS 175
11.2.6 STEP 6: SELECT CONTRACT AND ASSESS RISK 175
11.2.7 STEP 7: DETERMINE CONTRACT 175
11.2.8 STEP 8: IMPLEMENT CONTRACT 177
11.2.9 STEP 9: MANAGE ONGOING RELATIONSHIP 177
11.3 IMPROVED SERVICE THROUGH BETTER 3PL MANAGEMENT 177 11.3.1 DISPUTES:
WHY OUTSOURCING RELATIONSHIPS FAIL 178 11.3.2 MANAGING EXPECTATIONS 178
11.3.3 MANAGING THE RELATIONSHIP 179
11.4 CASE STUDY OF BEST PRACTICE IN OUTSOURCING: HI-TECH INDUSTRY 180
11.5 SUGGESTIONS FOR FURTHER READING 181
REFERENCES 182
ABOUT THE AUTHORS 183
INDEX 185 |
| any_adam_object | 1 |
| author | Scott, Colin Lundgren, Henriette Thompson, Paul |
| author_GND | (DE-588)124786480 |
| author_facet | Scott, Colin Lundgren, Henriette Thompson, Paul |
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| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Arbeitswissenschaften Wirtschaftswissenschaften |
| format | Book |
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| indexdate | 2024-07-20T10:53:53Z |
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| isbn | 3642176755 9783642176753 |
| language | English |
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| physical | XVIII, 189 S. Ill., graph. Darst. 235 mm x 155 mm |
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| spelling | Scott, Colin Verfasser (DE-588)124786480 aut Guide to supply chain management Colin Scott ; Henriette Lundgren ; Paul Thompson Berlin [u.a.] Springer 2011 XVIII, 189 S. Ill., graph. Darst. 235 mm x 155 mm txt rdacontent n rdamedia nc rdacarrier Supply Chain Management (DE-588)4684051-5 gnd rswk-swf Supply Chain Management (DE-588)4684051-5 s DE-604 Lundgren, Henriette Verfasser aut Thompson, Paul Verfasser aut Erscheint auch als Online-Ausgabe 978-3-642-17676-0 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=3557234&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020780855&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Scott, Colin Lundgren, Henriette Thompson, Paul Guide to supply chain management Supply Chain Management (DE-588)4684051-5 gnd |
| subject_GND | (DE-588)4684051-5 |
| title | Guide to supply chain management |
| title_auth | Guide to supply chain management |
| title_exact_search | Guide to supply chain management |
| title_full | Guide to supply chain management Colin Scott ; Henriette Lundgren ; Paul Thompson |
| title_fullStr | Guide to supply chain management Colin Scott ; Henriette Lundgren ; Paul Thompson |
| title_full_unstemmed | Guide to supply chain management Colin Scott ; Henriette Lundgren ; Paul Thompson |
| title_short | Guide to supply chain management |
| title_sort | guide to supply chain management |
| topic | Supply Chain Management (DE-588)4684051-5 gnd |
| topic_facet | Supply Chain Management |
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