APA (7th ed.) Citation

Silvester, M., & Ahmed, M. (2008). Living service: How to deliver the service of the future today. Financial Times Prentice Hall.

Chicago Style (17th ed.) Citation

Silvester, Marc, and Mohi Ahmed. Living Service: How to Deliver the Service of the Future Today. Harlow [u.a.]: Financial Times Prentice Hall, 2008.

MLA (9th ed.) Citation

Silvester, Marc, and Mohi Ahmed. Living Service: How to Deliver the Service of the Future Today. Financial Times Prentice Hall, 2008.