Living service: how to deliver the service of the future today
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Harlow [u.a.]
Financial Times Prentice Hall
2008
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XIV, 162 S. Ill. |
| ISBN: | 0273715356 9780273715351 |
Internformat
MARC
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| 100 | 1 | |a Silvester, Marc |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Living service |b how to deliver the service of the future today |c Marc Silvester and Mohi Ahmed |
| 264 | 1 | |a Harlow [u.a.] |b Financial Times Prentice Hall |c 2008 | |
| 300 | |a XIV, 162 S. |b Ill. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Service industries | |
| 650 | 0 | 7 | |a Kundenorientierung |0 (DE-588)4316837-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Dienstleistungsangebot |0 (DE-588)4224244-7 |2 gnd |9 rswk-swf |
| 653 | |a Dienstleistungssektor | ||
| 653 | |a Kundendienst | ||
| 653 | |a Prognose | ||
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| 856 | 4 | 2 | |m GBV Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020768651&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-020768651 | ||
Datensatz im Suchindex
| _version_ | 1804143548033925120 |
|---|---|
| adam_text | IMAGE 1
LIVING SERVICE
MMM M T T & QH
MARC SILVESTER AND MOHI AHMED
PRENTICE HALL FINANCIAL TIMES AN IMPRINT OF P E A R S ON E D U C A T I
ON
HARLOW, ENGLAND * LONDON * NEW YORK * BOSTON * SAN FRANCISCO * TORONTO
SYDNEY * TOKYO * SINGAPORE * HONG KONG * SEOUL * TAIPEI * NEW DELHI CAPE
TOWN * MADRID * MEXICO CITY * AMSTERDAM * MUNICH * PARIS * MILAN
IMAGE 2
CONTENTS
PREFACE X
ABOUT THE AUTHORS XII
ACKNOWLEDGEMENTS XIII
INTRODUCTION: INSIDE LIVING SERVICE 1
PART 1: MIND Q^KOKORO 29
1 DEVELOPING A LIVING SERVICE CULTURE 31
2 CHANGING THE GAME 50
PART 2: B O D Y F^ KARADA 63
3 ENGAGING WITH CUSTOMERS 73
4 ACCELERATING CUSTOMERS OPPORTUNITIES 85
5 DELIVERING GREAT SERVICE 96
6 CO-CREATING THE FUTURE 105
PART 3: SOUL JPH TAMASHII 117
7 MAXIMIZING COLLECTIVE ENERGY 119
EPILOGUE: SUSTAINING SERVICE 140
APPENDIX: YOUR LIVING SERVICE AGENDA 151
NOTES 153
INDEX 156
|
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| discipline | Wirtschaftswissenschaften |
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| illustrated | Illustrated |
| indexdate | 2024-07-09T22:49:24Z |
| institution | BVB |
| isbn | 0273715356 9780273715351 |
| language | English |
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| publishDate | 2008 |
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| publisher | Financial Times Prentice Hall |
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| spelling | Silvester, Marc Verfasser aut Living service how to deliver the service of the future today Marc Silvester and Mohi Ahmed Harlow [u.a.] Financial Times Prentice Hall 2008 XIV, 162 S. Ill. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Customer services Service industries Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Dienstleistungsangebot (DE-588)4224244-7 gnd rswk-swf Dienstleistungssektor Kundendienst Prognose Dienstleistungsangebot (DE-588)4224244-7 s Kundenorientierung (DE-588)4316837-1 s DE-604 Ahmed, Mohi Verfasser aut GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020768651&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Silvester, Marc Ahmed, Mohi Living service how to deliver the service of the future today Customer services Service industries Kundenorientierung (DE-588)4316837-1 gnd Dienstleistungsangebot (DE-588)4224244-7 gnd |
| subject_GND | (DE-588)4316837-1 (DE-588)4224244-7 |
| title | Living service how to deliver the service of the future today |
| title_auth | Living service how to deliver the service of the future today |
| title_exact_search | Living service how to deliver the service of the future today |
| title_full | Living service how to deliver the service of the future today Marc Silvester and Mohi Ahmed |
| title_fullStr | Living service how to deliver the service of the future today Marc Silvester and Mohi Ahmed |
| title_full_unstemmed | Living service how to deliver the service of the future today Marc Silvester and Mohi Ahmed |
| title_short | Living service |
| title_sort | living service how to deliver the service of the future today |
| title_sub | how to deliver the service of the future today |
| topic | Customer services Service industries Kundenorientierung (DE-588)4316837-1 gnd Dienstleistungsangebot (DE-588)4224244-7 gnd |
| topic_facet | Customer services Service industries Kundenorientierung Dienstleistungsangebot |
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