Organizational communication:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
Oxford Univ. Press
2010
|
| Ausgabe: | 3. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XIX, 316 S. Ill., graph. Darst. |
| ISBN: | 9780195379044 |
Internformat
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| 100 | 1 | |a Zaremba, Alan J. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Organizational communication |c Alan Jay Zaremba |
| 250 | |a 3. ed. | ||
| 264 | 1 | |a New York [u.a.] |b Oxford Univ. Press |c 2010 | |
| 300 | |a XIX, 316 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Communication in organizations | |
| 650 | 4 | |a Communication in management | |
| 650 | 0 | 7 | |a Unternehmen |0 (DE-588)4061963-1 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: Organizational communication
Autor: Zaremba, Alan J
Jahr: 2010
CONTENTS
Preface • xv
About the Author • xix
PART 1: FOUNDATIONS • 1
CHAPTER 1. Organizational Communication: An Introduction • 2
Chapter in a Nutshell • 2
Case 1.1: Communicating with Chuck • 3
Communication and Organizational Success • 4
Communication Is Central • 5
Communication Is a Pervasive Activity • 6
Organizations Function by Operating Interdependently • 7
Organizations Must Relay Information about Expectations and Policy • 7
Poor Internal Communication Can Result in Bruised Interpersonal Relationships
That May Undermine the Efficiency of an Organization • 8
Organizational Communication Is Multidimensional • 8
Breadth of Topics • 9
Multifaceted Problems • 9
Managerial Perspectives • 11
Misconceptions about Organizational Communication » 13
Defining Terms * 15
Communication Is Both a Transmission and a Constitutive Process » 17
Communication Is a Nonlinear Phenomenon * 18
Communication Can Be Intentional or Unintentional * 19
Communication Can Be Verbal or Nonverbal • 20
Sending a Message Is Not Synonymous with Communicating • 20
Communication Is Irreversible • 21
Communication Is Different from Understanding • 21
Defining Factors: Skill, Networks, Culture, and Power • 22
Communication Skill • 22
Networks • 24
Culture • 24
Power • 24
Practitioner Perspective: Craig Ingraham, Vice President and Senior Counsel * 26
Text Features • 27
Summary: A Toolbox * 27
Review and Discussion Questions *28
Self-Inventory • 28
Group/Role-Play • 29
2. Management Theory and Organizational Communication • 30
Chapter in a Nutshell • 30
Case 2.1: Communicating to a New Staff • 31
Demystifying Theories * 32
Symbiotic Theory: What Is Symbiosis and Symbiotic Theory? • 33
Classical Theory of Management • 33
Frederick Taylor and Scientific Management • 34
Soldiering and Systematic Soldiering • 34
Scientific Management and Communication • 35
Henri Fayol—General Principles of Management • 35
Money and Motivation • 40
The Hawthorne Studies • 41
Human Relations and Human Resources Theories • 43
Human Relations Theory • 43
Opposition to the Human Relations Theory • 44
Human Resources Theory • 45
Theory X and Theory Y • 49
Maslow, Herzberg, and Woodward • 51
Concerns with Theory Y • 54
Practitioner Perspective: Duane Vild, Complex Warden for the State of Arizona
Department of Corrections; Bureau Administrator, Department of Corrections •
Summary: A Toolbox • 58
Review and Discussion Questions * 59
Group/Role-Play • 59
Self-Inventory • 59
3. Theoretical Foundations: Systems, Culture, and Power • 60
Chapter in a Nutshell • 60
Case 3.1: Sales Department, Service Department, and Customers • 61
Systems Theory • 62
Open and Closed Systems • 62
Hierarchical Ordering • 62
Relevant Environment • 63
Permeability; Input/Output, and Throughput • 63
Entropy and Negative Entropy • 64
Requisite Variety • 64
Homeostasis • 64
Equifinality • 65
Learning Organizations • 65
Cultural Theory • 66
What Is Cultural Theory? • 66
Functionalists and Interpretivists • 67
Deal and Kennedy; Peters and Waterman • 67
Critical Theory • 69
What Is Critical Theory? • 70
Values of Critical Theory • 70
Ideology, Manufactured Consent, and Hegemony • 71
Multiple Stakeholder Theory, Workplace Democracy, Concertive Control *72
Feminism and Critical Theory • 73
Applying Symbiotic Theory » 74
Practitioner Perspective: Robert Peterkin, Former School Superintendent • 7 .
Summary: A Toolbox • 77
Review and Discussion Questions * 77
Group/Role-Play *77
CHAPTER 4. Ethics and Organizational Communication • 78
Chapter in a Nutshell • 78
Case 4.1 : Lying to Rachel Adams * 79
Examining Ethics • 80
Ethical Decisions and Organizational Communication » 81
Is Honesty Overrated? • 83
The Normalization of Deviance • 84
Camouflaging Cumulative Directionality » 84
Moral Conflict * 86
Strategic Ambiguity * 86
What Is Strategic Ambiguity? * 87
Purported Values of Strategic Ambiguity * 88
Problems with Strategic Ambiguity * 89
Assessing Attitudes toward Ethical Communication • 92
What Constitutes Ethical Communication? * 92
Highs and Lows * 94
Making Ethical Decisions * 96
Resolving Ethical Issues in Organizational Communication » 96
Would These Yardsticks Help Janet in the Rachel Adams Case? • 97
Practitioner Perspective: Victoria Kohlasch, Managing Director of Marketing •
Summary: A Toolbox • 100
Review and Discussion Questions • 100
Group/Role-Play * 101
PART 2: COMMUNICATION IN A COMPLEX SYSTEM • 103
CHAPTER 5. Managing Information * 104
Chapter in a Nutshell • 104
Case 5.1: Communicating Tasks, Policy, Recognition, and Culture • 105
Information and Organizations * 106
Information and Organizational Health * 107
Types of Messages * 107
Five Criteria • 111
Selecting Media Options »113
Media Richness • 114
Ranking Media in Terms of Richness *115
Additional Criteria When Evaluating Media »115
Social Media *116
What Is Social Media? »116
Types of Social Media *117
Impact of Social Media * 118
New Technology: Examining First- and Second-Level Effects *118
Knowledge Management • 119
What Is Knowledge Management? * 120
The Learning Organization and Knowledge Management * 121
Knowledge Management and the Application of Theory * 121
Human Needs: The Human Moment * 122
Shoveling Coal and Human Moments » 123
Information Needs and Selecting Media: A Recap » 123
Practitioner Perspective: Gordon Rudow, CEO * 124
Summary: A Toolbox » 126
Review and Discussion Questions » 126
Group/Role-Play » 127
CHAPTER 6. Communication Networks » 128
Chapter in a Nutshell » 128
Case 6.1: Internet Development, CCS, and Customers » 129
What Are Communication Networks? * 130
Example 1: Buckley, Marshall, and Keyes » 130
Example 2: The Patel CDs » 131
Types of Communication Networks » 132
Location: External and Internal Networks * 132
Formality: Formal and Informal Networks * 134
Direction: Upward, Downward, and Horizontal Networks * 140
Practitioner Perspective: Mike Armani, Vice President for Marketing and
Communication *150
Summary: A Toolbox * 151
Review and Discussion Questions » 151
Group/Role-Play* 151
CHAPTER 7. Culture, Climate, and Organizational Communication * 152
Chapter in a Nutshell » 152
Case 7.1: The Elan Corporation » 153
Climate and Culture * 154
What Is Organizational Climate? *155
Additional Factors and Features *157
What Is Organizational Culture? »157
Relationship between Climate and Culture *159
Culture, Communication, and Assimilation »159
Assimilation, Socialization, and Identification »160
Organizational Socialization *160
Stages in the Organizational Socialization *160
Process: Anticipatory Socialization
Organizational Assimilation: An Illustration *163
The Seeds of Culture: Embedding and Transmitting
Culture »165
Manufacturing Culture • 166
Illusory Cultures and Teams *167
Constitutive Communication and Emergent Cultures *168
Leadership *169
Emotional Intelligence • 173
What Is Emotional Intelligence? * 174
The Value of Emotional Intelligence * 174
Conclusion: Credibility and Human Values * 174
Practitioner Perspective: Governor Michael Dukakis » 175
Summary: A Toolbox • 178
Review and Discussion Questions « 178
Group/Role-Play* 179
CHAPTER 8. Meetings and Teams: Conflicts and Interventions « 180
Chapter in a Nutshell »180
Case 8.1: Gerald Sweeney and the Regular Wednesday Meetings *
The Phenomenon of Meetings * 182
Meetings, Bloody Meetings * 182
Values of Meetings * 183
Primary and Secondary Tension * 183
Primary Tension * 183
Secondary Tension » 184
Counterproductive Group Tendencies * 186
Conformity: Groupthink, the Asch Effect, and Goal
Lining * 186
Ethnocentrism: Cultural Elitism * 189
Inadequate Agendas and Hidden Agendas » 189
Competition vs. Cooperation » 190
Tolerating High-Level Term Abstraction » 191
Interventions * 191
Types of Interventions *192
Making Interventions Work* 198
Team Members as Participant-Observers *198
Leadership * 198
Team Reports * 200
Types of Collective Presentations * 201
Desired Outcomes * 202
Getting There: A Step-by-Step Procedure * 203
Practitioner Perspective: Gail Hunter, Vice President of Events and Attractions,
National Basketball Association » 205
Summary: A Toolbox * 206
Review and Discussion Questions » 206
Group/Role-Play • 207
PART 3: CONTEMPORARY ISSUES • 209
CHAPTER 9. Intercultural Communication and the Organization « 210
Chapter in a Nutshell * 210
Case 9.1: Rando Systems Expands Internationally * 211
Why Study Intercultural Communication? * 212
Effective Intercultural Communication Has Become Essential * 213
What Do We Mean by Culture? * 214
Intercultural Communication in Organizational Contexts *215
Defining Intercultural Communication *215
Types of Intercultural Exchanges and Problems *216
Barriers to Effective Intercultural Communication *217
Approaches to Multinational Expansion * 221
The Hofstede Studies * 222
Suggestions for Overcoming Barriers * 223
Practitioner Perspective: Steve MacLeod, Senior Vice President * 228
Summary: A Toolbox * 230
Review and Discussion Questions « 230
Group/Role-Play » 231
CHAPTER 10. Crisis Communication • 232
Chapter in a Nutshell » 232
Case 10.1: The Nuance Group * 233
Organizations and Crisis Communication » 234
What Is a Crisis? » 234
What Is Crisis Communication? » 234
Why Study Crisis Communication? * 235
Theory and Practice » 235
Crisis Communication Planning * 237
Proactive Crisis Communication • 237
Steps to Crisis Communication Planning • 237
Image Restoration Theory • 244
Legitimacy and Stability • 244
Four Rs • 245
Image Restoration Approaches • 246
Recurring Counsel for Crisis Communicators • 249
Summary: A Toolbox • 251
Practitioner Perspective: Jason Vines, Vice President for Communication • 252
Review and Discussion Questions • 253
Group/Role-Play • 253
CHAPTER 11. Assessing Organizational Communication Quality • 254
Chapter in a Nutshell • 254
Case 11.1: STIC: Perspectives of a Staffer • 255
What Is a Communication Audit? • 256
Audit Qualities and Components • 256
Validity and Reliability • 256
Audit Components *259
Methods for Conducting Audits *261
External or Internal Auditing? * 268
Reporting Results *268
Practitioner Perspective: Angela Sinickas, Founder and President * 270
Summary: A Toolbox » 271
Review and Discussion Questions * 271
Group/Role-Play »271
CHAPTER 12. Careers in Organizational Communication * 272
Chapter in a Nutshell * 272
Case 12.1: What Can 1 Do with This? * 273
Communication as Critical to Success »273
What Jobs Are Available? * 274
Are There Sufficient Openings? * 277
What Do These Jobs Entail? * 277
Preparing for the Job Market »278
Education: Theory and Principles » 278
Education: Communication Skill Sets » 279
Co-curricular Activities *280
The Communication Portfolio » 281
Networking » 281
Practitioner Perspective: Marcia Meislin, Owner *286
Summary: A Toolbox * 286
Review and Discussion Questions *287
Group/Role-Play *288
Notes • 289
Credits *304
Index * 305
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| spelling | Zaremba, Alan J. Verfasser aut Organizational communication Alan Jay Zaremba 3. ed. New York [u.a.] Oxford Univ. Press 2010 XIX, 316 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Communication in organizations Communication in management Unternehmen (DE-588)4061963-1 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Kommunikation (DE-588)4031883-7 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020767399&sequence=000006&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Zaremba, Alan J. Organizational communication Communication in organizations Communication in management Unternehmen (DE-588)4061963-1 gnd Kommunikation (DE-588)4031883-7 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4031883-7 |
| title | Organizational communication |
| title_auth | Organizational communication |
| title_exact_search | Organizational communication |
| title_full | Organizational communication Alan Jay Zaremba |
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| title_short | Organizational communication |
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| topic_facet | Communication in organizations Communication in management Unternehmen Kommunikation |
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