Business and professional communication: principles and skills for leadership
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston, Mass. ; Munich [u.a.]
Allyn & Bacon
c2010
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XXVII, 432 S. Ill., graph. Darst. 28 cm |
| ISBN: | 9780205485918 020548591X |
Internformat
MARC
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| 008 | 101123s2010 xxuad|| |||| 00||| eng d | ||
| 010 | |a 2009019695 | ||
| 020 | |a 9780205485918 |9 978-0-205-48591-8 | ||
| 020 | |a 020548591X |9 0-205-48591-X | ||
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| 084 | |a QP 345 |0 (DE-625)141866: |2 rvk | ||
| 100 | 1 | |a Beebe, Steven A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Business and professional communication |b principles and skills for leadership |c Steven A. Beebe ; Timothy P. Mottet |
| 264 | 1 | |a Boston, Mass. ; Munich [u.a.] |b Allyn & Bacon |c c2010 | |
| 300 | |a XXVII, 432 S. |b Ill., graph. Darst. |c 28 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Führung | |
| 650 | 4 | |a Communication in management | |
| 650 | 4 | |a Business communication | |
| 650 | 4 | |a Leadership | |
| 650 | 4 | |a Communication | |
| 700 | 1 | |a Mottet, Timothy P. |e Sonstige |4 oth | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020709167&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-020709167 | ||
Datensatz im Suchindex
| _version_ | 1804143481284722688 |
|---|---|
| adam_text | Titel: Business and professional communication
Autor: Quintanilla, Kelly M.
Jahr: 2010
Detailed Contents
Preface xv
Our Organizing Feature: KEYS for Workplace
Excellence xvi
Overview of the Book: Entering, Developing,
Excelling, Presenting, and Surviving in the Workplace xvii
Acknowledgments xx
CHAPTER 1: Business and Professional Excellence in the Workplace 1
Business and Professional Excellence
in Context 3
Landing the Job 3
Getting to Know Your Diverse Workplace 4
Interpersonal Communication 4
Team Communication 4
Communication and Technology 4
Written Communication 5
Leadership 5
Presentations 5
Work-Life Balance 5
KEYS for Workplace Excellence 6
Defining Communication 7
The Importance of Communication 8
Communication: A Complex Process 9
Sender and Receiver 9
Message and Feedback 10
Cbannel 11
Context 11
Noise 11
Principies of Communication 12
Verbal Communication 12
Nonverbal Communication 13
Communication Apprehension 15
Types of Communication Apprehension 16
Causes of Communication Apprehension 16
Communication Ethics 17
Summary 19
Discussion Questions 20
Terms to Remember 20
PART I: ENTERING THE WORKPLACE 23
CHAPTER 2: Landing the Job 25
The Job-Seeking Process 26
Stage One: Exploring 27
Self-Exploration 27
Career Bxploration 27
Stage Two: Researching 28
Researching Openings 28
Researching Potential Employers 30
Stage Three: Applying 30
Developing Resumes 30
Customizing Resumes 35
Developing Electronic and Scannable Resumes
and Online Applications 37
Developing Cover Letters 38
Stage Four: Interviewing 38
Befare the Interview 38
During the Interview 45
Stage Five: Following Up 46
Stage Six: Accepting 47
Keys to Excellence in the Job-Seeking Process 47
Discussion Questions 52
Terms to Remember 53
CHAPTER 3: Getting to Know Your Diverse Workplace 57
Learning Your Workplace Culture 58
Assimilating College Srudents 61
Diversity in Your Workplace: Some Important Concepts 65
Cultural Diversity Awareness and Worldview 65
Cultural Competence 65
Mutual Résped 66
Examples of Diversity in Professional Contexts 67
Gender 67
Ethnicity and Race 68
Language Differences 69
Religión and Spirituality 71
People With Disabilities 71
Keys to Excellence in Getting to Know the Diverse Workplace 72
Discussion Questions 74
Terms to Remember 74
PART II: DEVELOPING IN THE WORKPLACE 77
CHAPTER 4: Building Relationships Through Interpersonal Communication 79
The Impórtanos of Layers and Listening 81
Contení and Relational Layers qfMessages 81
Hearing and Listening 81
Exploring Relationship Types at Work 86
Superior-Subordínate Relationships 86
CoworkerRelationships 89
Customer/Client Relationships 92
The Line Between Professional and Personal 92
Romance in the Workplace 93
Sexual Harassment 93
Communication Privacy Management at Work 94
Professional Etiquette 97
Keys to Excellence in Interpersonal Communication 99
Discussion Questions 100
Terms to Remember 101
CHAPTER 5: Strengthening Connections With Team Communication 105
How Do Groups Differ From Teams? 106
The Role of Communication in Team Building 109
Meeting Environment 109
Meeting Topics (Agenda) 112
Meeting Participants 114
Sharing Leadership 115
Team Roles 115
TeamNorms 117
Problem Solving 118
Describing andAnalyzing the Problem 119
Generating Possible Solutions 119
Evaluating All Solutions 120
Deciding on the Solution 122
Planning How to Implement the Solution 124
Cultivating Innovative Thinking 125
Explorer 125
Artist 125
Judge 126
Warrior 126
Supporting Each Role 127
Conflict 127
Needfor Conflict 128
Productive Conflict 131
The Unite Approach 132
Keys to Excellence in Team Communication 134
Discussion Questions 135
Terms to Remember 135
PART III: EXCELLING IN THE WORKPLACE 139
CHAPTER 6: Communicating Excellence With Technology 141
Communication and Technology: Tools for Professionals 145
Maintaining Professional Excellence Online 146
Professional E-mail Communication 146
Drawbacks of Technology 150
Employee Surveillance 150
Time Management 151
Information Overload 153
Electronic Aggression 154
Professional Etiquette With Technology 155
Keys to Excellence With Communication and Technology 156
Discussion Questions 157
Terms to Remember 158
CHAPTER 7: Writing With Professional Excellence 161
The Importance of Written Communication 162
Strivingfor Written Communication Excellence 162
Types of Written Communication 164
Business Letters 164
Employee Reviews 166
Recommendation Letters 167
Thank You Letters 169
Memos 173
Propasáis and Reports 175
Planning Documents 177
Press Releases 182
Proactive Media Writing 183
E-mail 185
Keys to Excellence in Written Communication 187
Discussion Questions 188
Terms to Remember 188
CHAPTER 8: Leading With Professional Excellence 191
What Is Leadership? 192
Utilizing Power 194
Improving Communication With Leadership Theories 197
Behavioral Theories 197
Situational Leadership Theories 199
Transformational Leadership 201
Hiring the Right Team 201
Developing the New Employee Profile 201
During the Interview 202
After the Interview 203
Following Up and Following Through 204
Communicating About Your Team 204
Dealing With Difficult People 206
Meet Your Organizational Family 206
Leader as Parent 208
Giving Feedback 210
Setting Expectations 210
Providing Feedback Regularly 211
Praising Team Members 211
Holding Team Members Accountable 212
Motivating Through Feedback 213
Enacting Consequences 214
Putting It Together 216
Managing Your Public Image 217
Keys to Excellence in Leadership 219
Discussion Questions 221
Terms to Remember 221
PART IV: PRESENTING IN THE WORKPLACE 225
CHAPTER 9: Informing and Persuading With
Professional Excellence 227
The Importance of Presenting With Professional Excellence 229
Identifying Presentation Opportunities and Purposes 229
Presentation Opportunities 229
General Purpose 230
Specific Purpose 232
Speaking to Inform 233
Ethos 233
Logos 233
Strategies for Informing With Excellence 234
Speaking to Persuade 238
Types ofReasoning 239
Pathos 242
Strategies for Persuading With Excellence 242
Keys to Excellence in Professional Presentations 245
Discussion Questions 245
Terms to Remember 246
CHAPTER 10: Designing a Speech With Professional Excellence 249
Analyzing the Audience 250
Analyzing the Context 251
Researching 253
Gathering Research 253
Determíning What to Include 254
Organizing Your Presentation 255
Organizing the Body 255
Developing Transitions 257
Introductions 258
Conclusions 260
Language 264
Keys to Excellence in Professional Presentations 265
Discussion Questions 265
Terms to Remember 266
CHAPTER 11: Delivering a Speech With Professional Excellence 269
Delivering the Presentation With Professional Excellence 270
The Adrenaline Rush 270
Sense ofPlay 273
Presenting From an Outline 273
Supporting Aids: Adding Some Bling 275
Should I Use Supporting Aids? 276
Types of Supporting Aids 277
Practice Makes Perfect 285
Team Presentations 286
Keys to Excellence in Professional Presentations 290
Discussion Questions 291
Terms to Remember 291
PART V: SURVIVING IN THE WORKPLACE 293
CHAPTER 12: Balancing Work and Life Through Communication 295
The Importance of Work-Life Balance 296
Work-Life Balance Defined 297
IndividualBenefits 299
Organizational Benefits 300
Triggers to Imbalance 301
Personality Types 302
The Impact of Difficult People on Work-Life Balance 304
Technologically Blurred Boundaries 310
Life Demands 311
Strategies for Balance 316
Knowing Yourself 317
Developing Emotional Intelligence 318
Developing Time-Management Skills 321
Using the Personal Digital Assistant to Maintain Balance 322
Taking a Vacation 323
Keys to Excellence With Work-Life Balance 326
Discussion Questions 327
Terms to Remember 327
Epilogue 329
References 331
Index 343
Photo Credits 352
About the Authors 353
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| indexdate | 2024-07-09T22:48:21Z |
| institution | BVB |
| isbn | 9780205485918 020548591X |
| language | English |
| lccn | 2009019695 |
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| spelling | Beebe, Steven A. Verfasser aut Business and professional communication principles and skills for leadership Steven A. Beebe ; Timothy P. Mottet Boston, Mass. ; Munich [u.a.] Allyn & Bacon c2010 XXVII, 432 S. Ill., graph. Darst. 28 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Führung Communication in management Business communication Leadership Communication Mottet, Timothy P. Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020709167&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Beebe, Steven A. Business and professional communication principles and skills for leadership Führung Communication in management Business communication Leadership Communication |
| title | Business and professional communication principles and skills for leadership |
| title_auth | Business and professional communication principles and skills for leadership |
| title_exact_search | Business and professional communication principles and skills for leadership |
| title_full | Business and professional communication principles and skills for leadership Steven A. Beebe ; Timothy P. Mottet |
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| title_short | Business and professional communication |
| title_sort | business and professional communication principles and skills for leadership |
| title_sub | principles and skills for leadership |
| topic | Führung Communication in management Business communication Leadership Communication |
| topic_facet | Führung Communication in management Business communication Leadership Communication |
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