Service Strategy basierend auf ITIL V3: eine Management Guide
Saved in:
| Format: | Book |
|---|---|
| Language: | German |
| Published: |
Zaltbommel
Van Haren Publ.
2008
|
| Edition: | 1. Aufl., 1. Dr |
| Series: | Best practice
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XII, 187 S. graph. Darst. |
| ISBN: | 9789087531447 |
Staff View
MARC
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Record in the Search Index
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|---|---|
| adam_text | Inhaltsverzeichnis
Impressum...........................................................................................................
IV
Vorwort................................................................................................................
V
Danksagungen...................................................................................................
VII
1 Einführung...............................................................................................1
1.1 Hintergrund..........................................................................................................1
1.2 Warum dieses Buch?.............................................................................................2
1.3 Organisationen......................................................................................................3
1.4 Struktur des Buches..............................................................................................4
2 Einführung in den Servicelehenszyldus.....................................................7
2.1 Einführung in ITIL................................................................................................7
2.2 IT-Governance.......................................................................................................9
2.3 Organisationale Reife............................................................................................9
2.4 Vorteile und Risiken von ITSM-Frameworks.....................................................13
2.5 Servicelebenszyklus: Konzept und Überblick.....................................................14
3 Lebenszyklus-Phase: Service
Strategy
.....................................................23
3.1 Einführung..........................................................................................................23
3.2 Grundkonzepte...................................................................................................28
3.3 Prozesse und andere Aktivitäten.........................................................................38
3.4 Organisation........................................................................................................53
3.5 Methoden, Verfahren und Werkzeuge................................................................62
3.6 Implementierung................................................................................................70
4 Einführung in Funktionen und Prozesse..................................................85
4.1 Einführung.....................................................................................................g5
4.2 Management der Prozesse................................................................................86
4.3 Einsatz von Tools im ITSM.................................................................................92
4.4 Kommunikation in IT Service-Organisationen..................................................93
4.5 Kultur................................................................................ 94
4.6 Prozesse, Projekte, Programme und Portfolios.................................................95
4.7 Funktionen und Prozesse in den Lebenszyklus-Phasen.....................................97
XI
5 Funktionen und Prozesse in Service
Strategy
...........................................99
5.1 Financial Management........................................................................................99
5.2 Service Portfolio Management (SPM)..............................................................106
5.3
Demand
Management......................................................................................109
Akronymen.......................................................................................................115
Glossar...............................................................................................................119
Referenzen.........................................................................................................183
Index..................................................................................................................185
|
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| ctrlnum | (OCoLC)551817389 (DE-599)GBV584244231 |
| discipline | Wirtschaftswissenschaften |
| edition | 1. Aufl., 1. Dr |
| format | Book |
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| id | DE-604.BV036792000 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T22:48:12Z |
| institution | BVB |
| isbn | 9789087531447 |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-020708391 |
| oclc_num | 551817389 |
| open_access_boolean | |
| owner | DE-355 DE-BY-UBR |
| owner_facet | DE-355 DE-BY-UBR |
| physical | XII, 187 S. graph. Darst. |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Van Haren Publ. |
| record_format | marc |
| series2 | Best practice |
| spelling | Service Strategy basierend auf ITIL V3 eine Management Guide [Autoren: Jan van Bon ...] 1. Aufl., 1. Dr Zaltbommel Van Haren Publ. 2008 XII, 187 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Best practice IT infrastructure library V3 (DE-588)7619112-6 gnd rswk-swf IT infrastructure library V3 (DE-588)7619112-6 s DE-604 Bon, Jan van Sonstige oth Digitalisierung UB Regensburg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020708391&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Service Strategy basierend auf ITIL V3 eine Management Guide IT infrastructure library V3 (DE-588)7619112-6 gnd |
| subject_GND | (DE-588)7619112-6 |
| title | Service Strategy basierend auf ITIL V3 eine Management Guide |
| title_auth | Service Strategy basierend auf ITIL V3 eine Management Guide |
| title_exact_search | Service Strategy basierend auf ITIL V3 eine Management Guide |
| title_full | Service Strategy basierend auf ITIL V3 eine Management Guide [Autoren: Jan van Bon ...] |
| title_fullStr | Service Strategy basierend auf ITIL V3 eine Management Guide [Autoren: Jan van Bon ...] |
| title_full_unstemmed | Service Strategy basierend auf ITIL V3 eine Management Guide [Autoren: Jan van Bon ...] |
| title_short | Service Strategy basierend auf ITIL V3 |
| title_sort | service strategy basierend auf itil v3 eine management guide |
| title_sub | eine Management Guide |
| topic | IT infrastructure library V3 (DE-588)7619112-6 gnd |
| topic_facet | IT infrastructure library V3 |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020708391&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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