Globalization, communication and the workplace: talking across the world
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Continuum
2010
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Hier auch später erschienene, unveränderte Nachdrucke Incl. bibliogr. references and index |
| Beschreibung: | IX, 278 S. graph. Darst. |
| ISBN: | 9780826446077 9781441107671 |
Internformat
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| 250 | |a 1. publ. | ||
| 264 | 1 | |a London [u.a.] |b Continuum |c 2010 | |
| 300 | |a IX, 278 S. |b graph. Darst. | ||
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| 650 | 4 | |a Interkulturelle Kommunikation | |
| 650 | 4 | |a Interpersonal communication | |
| 650 | 4 | |a Intercultural communication | |
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Datensatz im Suchindex
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| adam_text | GLOBALIZATION, COMMUNICATION AND THE WORKPLACE TALKING ACROSS THE WORLD
EDITED BY GAIL FOREY AND JANE LOCKWOOD CONTINUUM CONTENTS NOTES ON
CONTRIBUTORS VII PART I CURRENT ISSUES IN ENGLISH COMMUNICATION IN THE
GLOBALIZED WORKPLACE 1. INTRODUCTION 3 JANE LOCKWOOD (THE HONG KONG
INSTITUTE OF EDUCATION, HONG KONG) AND GAIL FOREY (THE HONG KONG
POLYTECHNIC UNIVERSITY, HANG KONG) 2. ENGLISH IN TIERS IN THE WORKPLACE:
A CASE STUDY OF EMAIL USAGE 8 LI LAN (THE HONG KONG POLYTECHNIC
UNIVERSITY, HONG KONG) AND LUCY MACGREGOR (UNIVERSITY OF LEEDS, UK) 3.
ENGLISH AS A KEY RESOURCE TO BUSINESS AND DEVELOPMENT 25 CATHERINE
NICKERSON (ZAYED UNIVERSITY, UNITED ARAB EMIRATES) 4. COMMUNICATION
SKILLS IN CONTEMPORARY SERVICE WORKPLACES: SOME PROBLEMS 41 ANNA
KRISTINA HULTGREN (UNIVERSITY OF COPENHAGEN, DENMARK) AND DEBORAH
CAMERON (UNIVERSITY OF OXFORD, UK) PART II MANAGING THE TELEPHONE
RELATIONSHIP WITH THE CUSTOMER: INTERPERSONAL COMPLEXITY 5. I WAS SO
ANGRY. IT WAS UNBELIEVABLE . . . : A COMPARISON OF WRITTEN AND SPOKEN
CUSTOMER SERVICE COMPLAINTS 59 JON S. Y. HUI (CITY UNIVERSITY OF HONG
KONG, HONG KONG) 6. NAMING AND NEGOTIATING RELATIONSHIPS IN CALL CENTRE
TALK 88 SUSAN HOOD (UNIVERSITY OF TECHNOLOGY, SYDNEY, AUSTRALIA) 7. CALL
CENTRE DISCOURSE: GRADUATION IN RELATION TO VOICE QUALITY AND
ATTITUDINAL PROFILE 106 JENNY YAU NI WAN (THE HONG KONG POLYTECHNIC
UNIVERSITY, HONG KONG) 8. RESEARCHING AND UNDERSTANDING ACCENT SHIFTS IN
INDIAN CALL CENTRE AGENTS 125 CLAIRE COWIE (UNIVERSITY OF EDINBURGH, UK)
AND LALITA MURTY (UNIVERSITY OF YORK, UK) VI CONTENTS PART III LANGUAGE,
CULTURE AND TRAINING IN THE GLOBALIZED WORKPLACE 9. TALKING ABOUT
TALKING: COMPARING THE APPROACHES OF INTERCULTURAL TRAINERS AND LANGUAGE
TEACHERS 147 JANE HAYMAN (INTERNATIONAL CONSULTANTS CENTRE, MELBOURNE,
AUSTRALIA) 10. RECONCEPTUALIZING CULTURE FOR WORKPLACE COMMUNICATION 159
NEIL ELIAS (LOGICA (PHILIPPINES) INC., PHILIPPINES) 11. INDIA RISING:
THE NEED FOR TWO WAY TRAINING 172 BARRY TOMALIN (INTERNATIONAL HOUSE,
LONDON, UK) 12. CALL CENTRE TRAINING AND LANGUAGE IN THE PHILIPPINES 190
ERIC FRIGINAL (GEORGIA STATE UNIVERSITY, USA) 13. WHAT CAUSES
COMMUNICATION BREAKDOWN IN THE CALL CENTRES? THE DISCREPANCIES IN THE
COMMUNICATIONS TRAINING AND RESEARCH 204 JANE LOCKWOOD (THE HONG KONG
INSTITUTE OF EDUCATION, HONG KONG) PART IV COMMUNICATION SKILLS:
ASSESSMENT AND ITS USES 14. CONSULTING ASSESSMENT FOR THE BUSINESS
PROCESSING OUTSOURCING (BPO) INDUSTRY IN THE PHILIPPINES 221 JANE
LOCKWOOD (THE HONG KONG INSTITUTE OF EDUCATION, HONG KONG) 15. LANGUAGE
ASSESSMENT IN CALL CENTRES: THE CASE OF THE CUSTOMER SERVICE
REPRESENTATIVE 242 ALAN DAVIES (UNIVERSITY OF EDINBURGH, UK) PART V
BEYOND THE WORKPLACE: SOCIAL IMPLICATIONS 16. LANGUAGE GLOBALIZATION AND
THE WORKPLACE: EDUCATION AND SOCIAL IMPLICATIONS 251 GAIL FOREY (THE
HONG KONG POLYTECHNIC UNIVERSITY, HONG KONG) INDEX 271
|
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| edition | 1. publ. |
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| illustrated | Illustrated |
| indexdate | 2024-07-09T22:47:46Z |
| institution | BVB |
| isbn | 9780826446077 9781441107671 |
| language | English |
| lccn | 2009048035 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-020690012 |
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| physical | IX, 278 S. graph. Darst. |
| publishDate | 2010 |
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| publisher | Continuum |
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| spelling | Globalization, communication and the workplace talking across the world ed. by Gail Forey ... 1. publ. London [u.a.] Continuum 2010 IX, 278 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Hier auch später erschienene, unveränderte Nachdrucke Incl. bibliogr. references and index Interkulturelle Kommunikation Interpersonal communication Intercultural communication Discourse analysis Communication in organizations Forey, Gail 1961- Sonstige (DE-588)137232136 oth Erscheint auch als Online-Ausgabe 978-1-4411-0535-6 HEBIS Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020690012&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Globalization, communication and the workplace talking across the world Interkulturelle Kommunikation Interpersonal communication Intercultural communication Discourse analysis Communication in organizations |
| title | Globalization, communication and the workplace talking across the world |
| title_auth | Globalization, communication and the workplace talking across the world |
| title_exact_search | Globalization, communication and the workplace talking across the world |
| title_full | Globalization, communication and the workplace talking across the world ed. by Gail Forey ... |
| title_fullStr | Globalization, communication and the workplace talking across the world ed. by Gail Forey ... |
| title_full_unstemmed | Globalization, communication and the workplace talking across the world ed. by Gail Forey ... |
| title_short | Globalization, communication and the workplace |
| title_sort | globalization communication and the workplace talking across the world |
| title_sub | talking across the world |
| topic | Interkulturelle Kommunikation Interpersonal communication Intercultural communication Discourse analysis Communication in organizations |
| topic_facet | Interkulturelle Kommunikation Interpersonal communication Intercultural communication Discourse analysis Communication in organizations |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020690012&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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