A service perspective on value creation strategies:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
Lichtenberg (Odw.)
Harland Media
2010
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXI, 256 S. graph. Darst. 21 cm |
| ISBN: | 9783938363720 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | VII INDEX INDEX VII TABLE OF CONTENTS . IX TABLES XV ABBREVIATIONS XVII
EXECUTIVE
SUMMARY..»....»..........................».......*.*»»*».».......».......*.
...XIX ZUSAMMENFASSUNG
.»..»......»..*....»...»»»...».......*..*..»»..XXI I
INTRODUCTION.».................................................
1 1.1 MOTIVATION 1 1.2 RESEARCH DEFICITS 8 1.3 RESEARCH GOAL AND
RESEARCH QUESTIONS 12 1.4 RESEARCH CONCEPT 14 1.5 THESIS STRUCTURE 23 II
THEORETICAL FOUNDATION
..................................................................................
25 II. 1 VALUE CREATION FROM A STRATEGY PERSPECTIVE 25 11.2 CAPABILITIES
38 11.3 PERSPECTIVES ON VALUE CREATION THROUGH SERVICE 44 11.4 STRATEGIC
FIT 58 11.5 SUMMARY AND CONTRIBUTION TO THIS RESEARCH 69 BIBLIOGRAFISCHE
INFORMATIONEN HTTP://D-NB.INFO/1006189718 DIGITALISIERT DURCH 229 VM III
MODEL I: DYNAMIC CAPABILITIES FOR SERVICE BUSINESS DEVELOPMENT 73 111.1
RESEARCH QUESTION AND CONCEPTUAL FRAMEWORK 73 111.2 RESEARCH METHODOLOGY
77 111.3 RESULTS 80 111.4 DISCUSSION 106 IV MODEL II: PATTERNS OF
SERVICE STRATEGY CHANGE ILL IV.L RESEARCH QUESTION AND CONCEPTUAL
FRAMEWORK ILL IV.2 RESEARCH METHODOLOGY 113 IV.3 RESULTS 119 IV.4
DISCUSSION 128 V MODEL III: CONFIGURATIONS OF ENVIRONMENT, STRATEGY AND
ORGANIZATIONAL
DESIGN...................................................................................
133 V.I RESEARCH QUESTION AND CONCEPTUAL FRAMEWORK 133 V.2 RESEARCH
METHODOLOGY 141 V.3 RESULTS 144 V.4 DISCUSSION 205 VI CONCLUSION
......*.*..........*..».*..**...*..*.*..*...*.......*...**.*.......*...**..
211 VI. 1 SUMMARY AND CONTRIBUTION OF THE RESEARCH MODELS 211 VI.2
THEORETICAL IMPLICATIONS 214 VI.3 MANAGERIAL IMPLICATIONS 217 VT.4
LIMITATIONS AND SUGGESTIONS FOR FUTURE RESEARCH 223
REFERENCES................................»..»»»..»».»»..»».»»»...»,.......»».».......».
II.L.L TRADITIONAL BUSINESS STRATEGIES 25 IX TABLE OF CONTENTS INDEX .
VII TABLE OF CONTENTS......... IX TABLES XV ABBREVIATIONS XVII EXECUTIVE
SUMMARY»»».......»...»»...»» »*****»»»»»»....».. »»...XIX
ZUSAMMENFASSUNG
**......*....».»»....***.........»»....*»»..**..*».».»».XXI I
INTRODUCTION...... ***»»*.........**..»**»***..**.***..***** *» 1
1.1 MOTIVATION 1 1.2 RESEARCH DEFICITS 8 1.3 RESEARCH GOAL AND RESEARCH
QUESTIONS 12 1.4 RESEARCH CONCEPT 14 1.4.1 DATA SAMPLES FOR THE RESEARCH
MODELS 17 1.4.2 SUMMARY OF THE RESEARCH APPROACHES 17 1.4.3 CASE STUDY
RESEARCH 20 1.5 THESIS STRUCTURE 23 II THEORETICAL FOUNDATION
..................................................................................
25 II. 1 VALUE CREATION FROM A STRATEGY PERSPECTIVE 25 RESULTS 80 X II.
1.2 ADVANCES IN THE MANAGEMENT PERSPECTIVES ON VALUE CREATION 31 11.2
CAPABILITIES 38 11.2.1 OPERATIONAL CAPABILITIES AND THE RESOURCE-BASED
VIEW OF THE FIRM 38 11.2.2 CONCEPT OF DYNAMIC CAPABILITIES 42 11.2.3
DYNAMIC CAPABILITIES FOR EXPLOITATION AND EXPLORATION 43 11.3
PERSPECTIVES ON VALUE CREATION THROUGH SERVICE 44 11.3.1 ADOPTING
SERVICE STRATEGIES BY EXTENDING THE BREADTH OF SERVICES WITHIN THE TOTAL
OFFERING 45 11.3.2 SERVICE-RELATED ORGANIZATIONAL DESIGN ELEMENTS 53
11.4 STRATEGIC FIT 58 11.4.1 CONTINGENCY THEORY 58 11.4.2 CONCEPT OF FIT
IN STRATEGY RESEARCH 60 11.4.3 STRATEGIC FIT IN A SERVICE CONTEXT 64
11.5 SUMMARY AND CONTRIBUTION TO THIS RESEARCH 69 N.5.1 VALUE CREATION
FROM A STRATEGY PERSPECTIVE 69 11.5.2 CAPABILITIES 70 11.5.3
PERSPECTIVES ON VALUE CREATION THROUGH SERVICE 71 11.5.4 STRATEGIC FIT
71 III MODEL I: DYNAMIC CAPABILITIES FOR SERVICE BUSINESS DEVELOPMENT 73
111.1 RESEARCH QUESTION AND CONCEPTUAL FRAMEWORK 73 III. 1.1 RESEARCH
QUESTION 73 III.L.2 CONCEPTUAL FRAMEWORK 73 111.2 RESEARCH METHODOLOGY
77 111.3 IV.4.3 LIMITATIONS AND FUTURE RESEARCH 130 XI 111.3.1
EXPLOITATION OR EXPLORATION: TWO DISTINCT APPROACHES FOR SERVICE
BUSINESS DEVELOPMENT 80 111.3.2 EXPLOITATION OF SERVICE OPPORTUNITIES 82
111.3.3 EXPLORATION OF SERVICE OPPORTUNITIES 88 111.3.4 CASE STUDY:
DRIVESYS S EXPLORATION FOR SERVICE-ORIENTED BUSINESS MODEL DEVELOPMENT
94 111.3.5 CASE STUDY: CONSTRUCTECH S EXPLORATION FOR SERVICE-ORIENTED
BUSINESS MODEL DEVELOPMENT 100 III.4 DISCUSSION 106 111.4.1 THEORETICAL
IMPLICATIONS 106 111.4.2 MANAGERIAL IMPLICATIONS 107 111.4.3 LIMITATIONS
AND FUTURE RESEARCH 108 IV MODEL II: PATTERNS OF SERVICE STRATEGY
CHANGE........................................... ILL IV. 1 RESEARCH
QUESTION AND CONCEPTUAL FRAMEWORK ILL IV.1.1 RESEARCH QUESTION ILL
IV.1.2 CONCEPTUAL FRAMEWORK ILL IV.2 RESEARCH METHODOLOGY 113 IV.2.1
EMPIRICAL QUANTITATIVE RESEARCH APPROACH 113 IV.2.2 RESEARCH APPROACH
FOR MINI-CASE STUDIES 118 IV.3 RESULTS 119 IV.3.1 SERVICE STRATEGIES IN
1997,2001 AND 2004 .119 IV.3.2 PATTERNS OF CHANGE IN SERVICE STRATEGIES
121 IV.3.3 MINI-CASES ON SERVICE STRATEGY CHANGES 123 IV.4 DISCUSSION
128 IV.4.1 THEORETICAL IMPLICATIONS 128 IV.4.2 MANAGERIAL IMPLICATIONS
129
REFERENCES..............................................................................................................
229 XN V MODEL III: CONFIGURATIONS OF ENVIRONMENT, STRATEGY AND
ORGANIZATIONAL DESIGN *..*....».**..****....*..********..* 133 V.I
RESEARCH QUESTION AND CONCEPTUAL FRAMEWORK 133 V.I.I RESEARCH QUESTION
133 V.1.2 CONCEPTUAL FRAMEWORK 134 V.2 RESEARCH METHODOLOGY 141 V.3
RESULTS 144 V.3.1 AFTER-SALES SERVICE PROVIDER STRATEGY CONFIGURATION
144 V.3.2 CUSTOMER SUPPORT SERVICE PROVIDER STRATEGY CONFIGURATION 155
V.3.3 DEVELOPMENT PARTNER STRATEGY CONFIGURATION 174 V.3.4 OUTSOURCING
PARTNER STRATEGY CONFIGURATION 190 V.4 DISCUSSION 205 V.4.1 THEORETICAL
IMPLICATIONS 205 V.4.2 MANAGERIAL IMPLICATIONS 208 V.4.3 LIMITATIONS AND
FUTURE RESEARCH 209 VI CONCLUSION . 211 VI. 1 SUMMARY AND CONTRIBUTION
OF THE RESEARCH MODELS 211 VI.2 THEORETICAL IMPLICATIONS 214 VI.3
MANAGERIAL IMPLICATIONS 217 VI.4 LIMITATIONS AND SUGGESTIONS FOR FUTURE
RESEARCH 223
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| discipline | Wirtschaftswissenschaften |
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| spelling | Fischer, Thomas 1977- Verfasser (DE-588)142664138 aut A service perspective on value creation strategies Thomas Fischer Lichtenberg (Odw.) Harland Media 2010 XXI, 256 S. graph. Darst. 21 cm txt rdacontent n rdamedia nc rdacarrier Zugl.: Sankt Gallen, Univ., Diss., 2010 Wertschöpfung (DE-588)4065685-8 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Investitionsgüterindustrie (DE-588)4027561-9 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Investitionsgüterindustrie (DE-588)4027561-9 s Kundenorientierung (DE-588)4316837-1 s Dienstleistung (DE-588)4012178-1 s Wertschöpfung (DE-588)4065685-8 s DE-188 DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020665912&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Fischer, Thomas 1977- A service perspective on value creation strategies Wertschöpfung (DE-588)4065685-8 gnd Dienstleistung (DE-588)4012178-1 gnd Kundenorientierung (DE-588)4316837-1 gnd Investitionsgüterindustrie (DE-588)4027561-9 gnd |
| subject_GND | (DE-588)4065685-8 (DE-588)4012178-1 (DE-588)4316837-1 (DE-588)4027561-9 (DE-588)4113937-9 |
| title | A service perspective on value creation strategies |
| title_auth | A service perspective on value creation strategies |
| title_exact_search | A service perspective on value creation strategies |
| title_full | A service perspective on value creation strategies Thomas Fischer |
| title_fullStr | A service perspective on value creation strategies Thomas Fischer |
| title_full_unstemmed | A service perspective on value creation strategies Thomas Fischer |
| title_short | A service perspective on value creation strategies |
| title_sort | a service perspective on value creation strategies |
| topic | Wertschöpfung (DE-588)4065685-8 gnd Dienstleistung (DE-588)4012178-1 gnd Kundenorientierung (DE-588)4316837-1 gnd Investitionsgüterindustrie (DE-588)4027561-9 gnd |
| topic_facet | Wertschöpfung Dienstleistung Kundenorientierung Investitionsgüterindustrie Hochschulschrift |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020665912&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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