Information Systems for eGovernment: A Quality-of-Service Perspective
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Berlin [u.a.]
Springer
2010
|
| Schlagworte: | |
| Online-Zugang: | BTU01 FHM01 UBG01 UBT01 UBW01 UBY01 UPA01 Volltext Inhaltsverzeichnis |
| Beschreibung: | 1 Online-Ressource (XXI, 275 S.) 235 mm x 155 mm |
| ISBN: | 9783642135712 |
| DOI: | 10.1007/978-3-642-13571-2 |
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Datensatz im Suchindex
| _version_ | 1804143355884470272 |
|---|---|
| adam_text | CONTENTS PART I EGOVERNMENT: A COMPLEX CHALLENGE 1 THE DIFFERENT FACETS
OF EGOVERNMENT INITIATIVES: PARADIGMS AND APPROACHES 3 1 . 1 BACKGROUND
AND MOTIVATIONS FOR A METHODOLOGY 4 1.2 PLANNING EGOVERNMENT INITIATIVES
AS SERVICES 7 1.3 INFORMATION SYSTEMS STRATEGIC ALIGNMENT IN EGOVERNMENT
10 1.4 THE ROLE OF RULES IN EGOVERNMENT INITIATIVES 13 1.5 THE EG4M
MULTIDISCIPLINARY APPROACH 14 1.6 SUMMARY 19 2 DATA GOVERNANCE 21 2.1
DATA GOVERNANCE ISSUES 22 2.2 DATA QUALITY 22 2.2.1 DATA QUALITY
DIMENSIONS 24 2.2.2 A METHODOLOGY FOR DATA QUALITY ASSESSMENT AND
IMPROVEMENT 25 2.3 DATA MODELING 26 2.3.1 THE ENTITY - RELATIONSHIP
MODEL 27 2.4 SCHEMA INTEGRATION IN THE SMALL 29 2.4.1 CONFLICT ANALYSIS
AND SCHEMA MERGING 31 2.4.2 ENRICHMENT AND REARRANGEMENT 33 2.5 SCHEMA
INTEGRATION IN THE LARGE: THE REPOSITORY OF SCHEMAS 33 2.5.1 SCHEMA
ABSTRACTION 35 2.5.2 A METHODOLOGY FOR THE CONSTRUCTION OF A REPOSITORY
OF SCHEMAS 37 2.5.3 USAGES OF THE REPOSITORY OF SCHEMAS IN EG4M PLANNING
ACTIVITIES 38 2.6 SUMMARY 41 BIBLIOGRAFISCHE INFORMATIONEN
HTTP://D-NB.INFO/1003339611 DIGITALISIERT DURCH CONTENTS THE EG4M
METHODOLOGY AT A GLANCE 43 3.1 BLACK-BOX AND WHITE-BOX DESCRIPTION OF
THE METHODOLOGY 45 3.2 RUNNING EXAMPLE 50 3.3 SUMMARY 52 PART II
STRATEGIC PLANNING 4 EGOVERNMENT VISION ELICITATION 55 4.1 POLICIES AND
PRINCIPLES 57 4.2 PRELIMINARY EGOVERNMENT VISION ELICITATION 60 4.3
STRATEGY MODELING 62 4.3.1 THE MAP MODEL 63 4.3.2 BUILDING THE AS-WISHED
BUSINESS MODEL 66 4.3.3 DOCUMENTING THE AS-WISHED BUSINESS MODEL 69 4.4
DEFINING THE MACRO- AND MICRO-OBJECTIVES OF THE EGOVERNMENT VISION 72
4.5 SUMMARY 73 5 STATE RECONSTRUCTION 75 5. 1 HOW TO REPRESENT EG4M
FACETS 76 5.1.1 SOCIAL CONTEXT 76 5.1.2 SERVICES 78 5.1.3 TYPES OF USERS
82 5.1.4 LAWS 83 5.1.5 ORGANIZATION 85 5.1.6 PROCESS 86 5.1.7 DATA 88
5.2 HOW TO REPRESENT RELATIONSHIPS AMONG ISSUES 88 5.2.1 SERVICES AND
LAWS 89 5.2.2 SERVICES, PROCESSES, MACRO-PROCESSES 90 5.2.3 PROCESSES
AND ORGANIZATIONS 93 5.2.4 ORGANIZATIONS AND TYPES OF DATA 93 5.2.5
ORGANIZATIONS AND DATA FLOWS 94 5.2.6 TYPES OF DATA AND DATABASES 95
5.2.7 OTHER RELATIONSHIPS 96 5.3 ENRICHING MATRICES WITH QUANTITATIVE
DATA 96 5.4 USAGES OF KNOWLEDGE COLLECTED IN THE STATE RECONSTRUCTION
PHASE 96 5.5 SUMMARY 98 6 CONTENTS 6.2.2 SECI FIELD ANALYSIS AT THE
TANGIER MUNICIPALITY 107 6.2.3 RUNNING EXAMPLE 108 6.3 THE MICROECONOMIC
EREADINESS MODEL 109 6.3.1 THE MODEL AND REALITY 113 6.3.2 CASE STUDY
115 6.3.3 THE INVESTMENT IN INNOVATION EFFECT 119 6.3.4 THE
SUBSTITUTION/INTEGRATION AND BACK-OFFICE REORGANIZATION EFFECTS 121 6.4
IMPLICATIONS FOR ECONOMIC POLICY AND PUBLIC SECTOR MANAGEMENT . 122 6.5
SUMMARY 1 25 QUALITY ASSESSMENT 1 27 7.1 INTRODUCTION TO QUALITY 127 7.2
THE EG4M QUALITY REGISTRY 130 7.2.1 EFFICIENCY 130 7.2.2 EFFECTIVENESS
132 7.2.3 ACCESSIBILITY 135 7.2.4 ACCOUNTABILITY 137 7.3 DEPENDENCIES
AMONG DIMENSIONS 137 7.4 A METHODOLOGY FOR THE ASSESSMENT ACTIVITY 139
7.5 RUNNING EXAMPLE 140 7.6 SUMMARY 144 PART HI OPERATIONAL PLANNING 8
DEFINITION OF PRIORITY SERVICES AND VALUE TARGETS 147 8. 1 DEFINITION OF
PRIORITY MACRO/MICRO-OBJECTIVES 149 8.2 DEFINE THE PRIORITY SERVICES 152
8.3 DEFINITION OF PRIORITY QUALITIES AND TARGET VALUES 154 8.4 SUMMARY
158 9 CHOICE OF PROJECTS 159 9.1 A REFERENCE ARCHITECTURE FOR
EGOVERNMENT PROJECTS 159 9.1.1 DATA 161 9.1.2 APPLICATIONS 162 9.2 A
METHODOLOGY FOR THE CHOICE OF PROJECTS 163 9.3 CLUSTER SERVICES AND FIND
BUNDLES 165 9.3. XVIII CONTENTS 10 A REFERENCE TECHNOLOGICAL
ARCHITECTURE 177 10.1 ORGANIZATIONAL CONSIDERATIONS FOR SETTING UP A
REFERENCE ARCHITECTURE 177 10.2 BASIC CONCEPTS 180 10.3 OVERVIEW OF THE
REFERENCE ARCHITECTURE 181 10.4 SERVICE AGREEMENTS 184 10.5 COOPERATION
DOMAINS AND COOPERATION AGREEMENTS 186 10.6 REPOSITORIES FOR AGREEMENTS
AND SCHEMAS/ONTOLOGIES 187 10.7 OTHER ELEMENTS 188 10.7.1 SECURITY
SERVICES 188 10.7.2 MONITORING, MANAGEMENT, AND QUALIFICATION SERVICES
.... 189 10.8 SIMILAR INITIATIVES IN EUROPE 190 10.9 SUMMARY 190 11
GUIDELINES FOR THE SPECIFICATION OF NEW ADMINISTRATIVE PROCESSES ....
191 11.1 OVERVIEW OF THE GUIDELINES 191 11.2 TOOLS FOR THE DESIGN TIME
196 11.3 DEALING WITH LEGACY SYSTEMS 196 11.3.1 LEGACY SYSTEMS
CLASSIFICATION 196 11.3.2 MANAGEMENT OF LEGACY SYSTEMS 198 11.4 A CASE
STUDY 199 11.5 SUMMARY 205 PART IV EGOVERNMENT IN MEDITERRANEAN
COUNTRIES PUBLIC ADMINISTRATIONS: CASE STUDIES 12 EGOVERNMENT
INITIATIVES IN ITALY 209 12.1 TECHNOLOGICAL INNOVATION AS A GUIDE TO
REDESIGNING GOVERNMENT .210 12.1.1 THE STRATEGIC GUIDELINES 210 12.1.2
THE MODERN PUBLIC ADMINISTRATION: A NETWORK OF SYSTEMS 211 12.1.3
EEUROPE AND THE ECONOMIC AND SOCIAL GROWTH 212 12.2 EGOVERNMENT
DEVELOPMENT 214 12.2.1 SURVEY BY CNEL ON THE DEMATERIALIZATION AND
NETWORK TRANSMISSIO CONTENTS XIX 13.2 THE ACTIVITIES PERFORMED AND
ORGANIZATION OF WORK 226 13.3 CONCEPTUAL SCHEMAS OF THE DATABASES 228
13.4 THE ABSTRACTIONS ON SCHEMAS 230 13.5 THE REPOSITORY OF SCHEMAS 233
13.6 ANALYSIS OF THE SCHEMA REPOSITORY TO ACHIEVE EFFECTIVE STRATEGIC
PLANNING DECISIONS 234 13.7 SUMMARY AND CONCLUSION OF THE BOOK 238 PART
V APPENDIX A INFORMATION INTEGRATION TECHNOLOGIES 241 A. 1 DRAWBACKS OF
DATABASE ARCHITECTURES IN ORGANIZATIONS AND THE VALUE OF ENTERPRISE
INTEGRATION 241 A.2 TRADITIONAL CENTRALIZED AND DISTRIBUTED DBMS
ARCHITECTURES 244 A.3 DATA INTEGRATION SOLUTIONS 245 A.3.1 DATA
WAREHOUSE ARCHITECTURE 246 A.3.2 VIRTUAL DATA INTEGRATION ARCHITECTURE
246 A.4 OPTIMAL EVOLUTION OF THE DATABASE ARCHITECTURE 247 B BUSINESS
PROCESS MANAGEMENT 251 B.I BASIC CONCEPTS 251 B.I.I PROCESS LIFE CYCLE
252 B.2 BPMN 253 B.3 TECHNOLOGIES 257 REFERENCES 259 INDEX 271
|
| any_adam_object | 1 |
| author | Viscusi, Gianluigi Batini, Carlo Mecella, Massimo |
| author_facet | Viscusi, Gianluigi Batini, Carlo Mecella, Massimo |
| author_role | aut aut aut |
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| discipline | Informatik |
| doi_str_mv | 10.1007/978-3-642-13571-2 |
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| id | DE-604.BV036711529 |
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| indexdate | 2024-07-09T22:46:21Z |
| institution | BVB |
| isbn | 9783642135712 |
| language | English |
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| spelling | Viscusi, Gianluigi Verfasser aut Information Systems for eGovernment A Quality-of-Service Perspective Gianluigi Viscusi ; Carlo Batini ; Massimo Mecella Berlin [u.a.] Springer 2010 1 Online-Ressource (XXI, 275 S.) 235 mm x 155 mm txt rdacontent c rdamedia cr rdacarrier E-Government (DE-588)4728387-7 gnd rswk-swf Integriertes Informationssystem (DE-588)4276193-1 gnd rswk-swf E-Government (DE-588)4728387-7 s Integriertes Informationssystem (DE-588)4276193-1 s DE-604 Batini, Carlo Verfasser aut Mecella, Massimo Verfasser aut Erscheint auch als Druck-Ausgabe, Hardcover 978-3-642-13570-5 https://doi.org/10.1007/978-3-642-13571-2 Verlag Volltext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020629611&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Viscusi, Gianluigi Batini, Carlo Mecella, Massimo Information Systems for eGovernment A Quality-of-Service Perspective E-Government (DE-588)4728387-7 gnd Integriertes Informationssystem (DE-588)4276193-1 gnd |
| subject_GND | (DE-588)4728387-7 (DE-588)4276193-1 |
| title | Information Systems for eGovernment A Quality-of-Service Perspective |
| title_auth | Information Systems for eGovernment A Quality-of-Service Perspective |
| title_exact_search | Information Systems for eGovernment A Quality-of-Service Perspective |
| title_full | Information Systems for eGovernment A Quality-of-Service Perspective Gianluigi Viscusi ; Carlo Batini ; Massimo Mecella |
| title_fullStr | Information Systems for eGovernment A Quality-of-Service Perspective Gianluigi Viscusi ; Carlo Batini ; Massimo Mecella |
| title_full_unstemmed | Information Systems for eGovernment A Quality-of-Service Perspective Gianluigi Viscusi ; Carlo Batini ; Massimo Mecella |
| title_short | Information Systems for eGovernment |
| title_sort | information systems for egovernment a quality of service perspective |
| title_sub | A Quality-of-Service Perspective |
| topic | E-Government (DE-588)4728387-7 gnd Integriertes Informationssystem (DE-588)4276193-1 gnd |
| topic_facet | E-Government Integriertes Informationssystem |
| url | https://doi.org/10.1007/978-3-642-13571-2 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020629611&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT viscusigianluigi informationsystemsforegovernmentaqualityofserviceperspective AT batinicarlo informationsystemsforegovernmentaqualityofserviceperspective AT mecellamassimo informationsystemsforegovernmentaqualityofserviceperspective |