Handbook of solution-focused conflict-management:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Ashland [u.a.]
Hogrefe & Huber
2010
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XII, 174 S. |
| ISBN: | 9780889373846 |
Internformat
MARC
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| 007 | t | ||
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| 020 | |a 9780889373846 |9 978-0-88937-384-6 | ||
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| 035 | |a (DE-599)BSZ329773577 | ||
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| 100 | 1 | |a Bannink, Fredrike |e Verfasser |0 (DE-588)140215883 |4 aut | |
| 245 | 1 | 0 | |a Handbook of solution-focused conflict-management |c Fredrike Bannink |
| 246 | 1 | 3 | |a Solution-focused conflict-management |
| 264 | 1 | |a Ashland [u.a.] |b Hogrefe & Huber |c 2010 | |
| 300 | |a XII, 174 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 0 | 7 | |a Konfliktregelung |0 (DE-588)4164958-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Mediation |0 (DE-588)4191538-0 |2 gnd |9 rswk-swf |
| 653 | |a Conflict management | ||
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| 689 | 0 | 1 | |a Mediation |0 (DE-588)4191538-0 |D s |
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| 856 | 4 | 2 | |m Digitalisierung UB Passau |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020577631&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-020577631 | ||
Datensatz im Suchindex
| _version_ | 1804143277457276928 |
|---|---|
| adam_text | Table
of Contents
Foreword by Kenneth Cloke: Building Bridges Between Psychology and
Conflict Resolution
-
Implications for Mediator Learning
...............
v
Peer Commentaries
.............................................
vii
1
Bloodtaking and Peacemaking
..................................
l
Conflict Management Is of All Times and All Species
...............1
Modern Conflict Management
..................................2
Story
1 :
Taking a Different View
................................3
2
Background Issues
............................................5
Introduction
.................................................5
Game Theory
................................................5
Quantum Mechanics and Neuroscience
...........................7
Hope Theory
................................................9
Broaden-and-Build Theory of Positive Emotions
...................14
Story
2:
Feeding a Fellow
.....................................16
3
Solution-Focused Interviewing
.................................19
Principles of Solution-Focused Interviewing
......................19
Story
3:
Do Something Different
...............................19
Looking to the Future
(1).....................................20
Assumptions With an Eye on Solutions
..........................20
Acknowledgment and Possibilities
..............................22
Microanalysis of Conversations
................................24
Empirical Evidence
.......................................... 2 !
Indications and Contraindications
...............................26
Stoiy
4:
The Problem of Looking for Problems
....................26
4
Solution-Focused Conflict Management
..........................29
Four Dimensions in Conflict Thinking
...........................29
Looking to the Future
(2).....................................30
Clients, Parties, Lawyers, and Litigants: What s in the Name?
........32
Differences Between Traditional and Solution-Focused Conflict
Management
.............................................32
Changing Conflict Stories
.....................................34
5
Four Basic Solution-Focused Questions
...........................37
Questions About Hope
.......................................37
Story
5:
The Power of Hope
...................................39
Questions
About Differences
..................................39
Questions About What Is Already Working
.......................41
Questions About the Next Step or Sign of Progress
.................42
Solution-Focused Conflict Management in Practice
................43
6
More Solution-Focused Questions
...............................47
More Questions
.............................................47
What Else?
.....................,..........................47
Premediation Change
........................................48
Interactional Matrix
..........................................49
Looking to the Future
(3):
Future-Oriented Questions
...............51
Story
6:
Working from the Future Back
..........................53
Scaling Questions: Hope, Motivation, and Confidence
..............54
Scaling Questions: Respect
-
Contempt
..........................55
Scaling Questions: Pure Collaboration
-
Pure Conflict
..............57
Feedback
..................................................58
What Is Better?
.............................................59
7
Divorce Mediation
...........................................61
Compliments
...............................................64
Story
7:
The Importance of Accepting Compliments
................65
8
Working Alliance and Motivation to Change
.......................69
Motivation to Change
........................................69
Visitor, Complainant, or Customer
..............................69
Attitude of the Solution-Focused Mediator
....................... 72
Resistance Is Not a Useful Concept
.............................73
Scaling Motivation, Confidence, and Hope
.......................74
Thomas-Kilmann Conflict Mode Instrument
......................75
Persuasion Theory
...........................................75
Caucus
....................................................77
Working Alliance
............................................77
Supermediators
...........................................78
Motivation of the Mediator
....................................80
9
Neighbor Conflict Mediation
...................................83
Normalization
..............................................86
Story
8:
Drawing Boundaries
..................................86
10
More Solution-Focused Tools
...................................89
Summarizing
...............................................89
Focus on Positive Emotions
...................................89
Apologies, Forgiveness, and Reconciliation
.......................92
I Don t Know
.............................................96
Arguments.................................................96
Externalization
of the Conflict
.................................97
Spacing Meetings
...........................................99
Metaphors
.................................................99
Consensus-Building
........................................100
Solution-Focused Consensus-Building
..........................101
11
Team Mediation
............................................103
Game Theory Revisited: Trust
................................105
Liquid Trust
.............................................107
The Price to Pay
...........................................108
Story
9:
Finding Peace
......................................109
12
Client-Directed, Outcome-Informed Conflict Management
...........
ill
Client-Directed Conflict Management
..........................
Ill
Outcome-Informed Conflict Management
.......................112
Session Rating Scale
........................................113
13
Family Mediation
...........................................115
Communication
............................................118
Tolerance
.................................................119
14
Brief Comparison with Other Models
...........................121
Building Solutions Is Different from Problem Solving
.............121
Problem Solving Mediation and Solution-Focused Mediation:
A Comparison
...........................................123
Transformative Mediation and Solution-Focused Mediation:
A Comparison
...........................................124
Narrative Mediation and Solution-Focused Mediation:
A Comparison
...........................................125
Conclusion
.............................,..................126
Research on Feedback
.......................................127
15
Personal Injury Mediation
.............................,......129
Seating Arrangements
.......................................131
Dollars and Cents
..........................................133
16
Failures
................................................... 135
Failures
.................................................. 135
Pathways to Impossibility
.................................... 136
Solution-Focused Questions in Case of Failure
................... 138
Saving Face
............................................... 138
17
Victim-Offender Mediation
................................... 141
Restorative Justice
.......................................... 141
Reconciliation
............................................. 142
Victim-Offender Mediation
................................... 145
Epilogue by
Fredrike Bannink
................................... 149
Epilogue by Kenneth Cloke
..................................... 151
References
................................................... 161
Websites
.................................................... 167
Appendices
.................................................. 169
Appendix
1 :
Protocol: First Meeting
........................... 170
Appendix
2:
Protocol: Subsequent Meetings
..................... 171
Appendix
3:
Interactional Matrix
.............................. 172
Appendix
4:
Externalization of the Conflict
...................... 173
Appendix
5:
Session Rating Scale (SRS V.3.0)
................... 174
|
| any_adam_object | 1 |
| author | Bannink, Fredrike |
| author_GND | (DE-588)140215883 |
| author_facet | Bannink, Fredrike |
| author_role | aut |
| author_sort | Bannink, Fredrike |
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| building | Verbundindex |
| bvnumber | BV036658266 |
| classification_rvk | CW 4500 QP 342 |
| ctrlnum | (OCoLC)845657659 (DE-599)BSZ329773577 |
| discipline | Psychologie Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV036658266 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T22:45:06Z |
| institution | BVB |
| isbn | 9780889373846 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-020577631 |
| oclc_num | 845657659 |
| open_access_boolean | |
| owner | DE-19 DE-BY-UBM DE-739 DE-20 DE-12 |
| owner_facet | DE-19 DE-BY-UBM DE-739 DE-20 DE-12 |
| physical | XII, 174 S. |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | Hogrefe & Huber |
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| spelling | Bannink, Fredrike Verfasser (DE-588)140215883 aut Handbook of solution-focused conflict-management Fredrike Bannink Solution-focused conflict-management Ashland [u.a.] Hogrefe & Huber 2010 XII, 174 S. txt rdacontent n rdamedia nc rdacarrier Konfliktregelung (DE-588)4164958-8 gnd rswk-swf Mediation (DE-588)4191538-0 gnd rswk-swf Conflict management Konfliktregelung (DE-588)4164958-8 s Mediation (DE-588)4191538-0 s DE-604 Digitalisierung UB Passau application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020577631&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Bannink, Fredrike Handbook of solution-focused conflict-management Konfliktregelung (DE-588)4164958-8 gnd Mediation (DE-588)4191538-0 gnd |
| subject_GND | (DE-588)4164958-8 (DE-588)4191538-0 |
| title | Handbook of solution-focused conflict-management |
| title_alt | Solution-focused conflict-management |
| title_auth | Handbook of solution-focused conflict-management |
| title_exact_search | Handbook of solution-focused conflict-management |
| title_full | Handbook of solution-focused conflict-management Fredrike Bannink |
| title_fullStr | Handbook of solution-focused conflict-management Fredrike Bannink |
| title_full_unstemmed | Handbook of solution-focused conflict-management Fredrike Bannink |
| title_short | Handbook of solution-focused conflict-management |
| title_sort | handbook of solution focused conflict management |
| topic | Konfliktregelung (DE-588)4164958-8 gnd Mediation (DE-588)4191538-0 gnd |
| topic_facet | Konfliktregelung Mediation |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020577631&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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