Service innovation: how to go from customer needs to breakthrough services
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
McGraw-Hill
2010
|
| Subjects: | |
| Physical Description: | XXIX, 255 S. graph. Darst. |
| ISBN: | 9780071713009 |
Staff View
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| id | DE-604.BV036652861 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T22:44:59Z |
| institution | BVB |
| isbn | 9780071713009 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-020572349 |
| oclc_num | 705783650 |
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| physical | XXIX, 255 S. graph. Darst. |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | McGraw-Hill |
| record_format | marc |
| spelling | Bettencourt, Lance A. Verfasser aut Service innovation how to go from customer needs to breakthrough services Lance A. Bettencourt New York [u.a.] McGraw-Hill 2010 XXIX, 255 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Innovation (DE-588)4027089-0 gnd rswk-swf Dienstleistungsbetrieb (DE-588)4012181-1 gnd rswk-swf Dienstleistungsbetrieb (DE-588)4012181-1 s Innovation (DE-588)4027089-0 s DE-604 |
| spellingShingle | Bettencourt, Lance A. Service innovation how to go from customer needs to breakthrough services Innovation (DE-588)4027089-0 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd |
| subject_GND | (DE-588)4027089-0 (DE-588)4012181-1 |
| title | Service innovation how to go from customer needs to breakthrough services |
| title_auth | Service innovation how to go from customer needs to breakthrough services |
| title_exact_search | Service innovation how to go from customer needs to breakthrough services |
| title_full | Service innovation how to go from customer needs to breakthrough services Lance A. Bettencourt |
| title_fullStr | Service innovation how to go from customer needs to breakthrough services Lance A. Bettencourt |
| title_full_unstemmed | Service innovation how to go from customer needs to breakthrough services Lance A. Bettencourt |
| title_short | Service innovation |
| title_sort | service innovation how to go from customer needs to breakthrough services |
| title_sub | how to go from customer needs to breakthrough services |
| topic | Innovation (DE-588)4027089-0 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd |
| topic_facet | Innovation Dienstleistungsbetrieb |
| work_keys_str_mv | AT bettencourtlancea serviceinnovationhowtogofromcustomerneedstobreakthroughservices |