Service innovation: how to go from customer needs to breakthrough services
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
McGraw-Hill
2010
|
| Schlagworte: | |
| Beschreibung: | XXIX, 255 S. graph. Darst. |
| ISBN: | 9780071713009 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV036652861 | ||
| 003 | DE-604 | ||
| 005 | 20180829 | ||
| 007 | t | ||
| 008 | 100903s2010 d||| |||| 00||| eng d | ||
| 020 | |a 9780071713009 |9 978-0-07-171300-9 | ||
| 020 | |z 9780071710009 |9 978-0-07-171000-9 | ||
| 035 | |a (OCoLC)705783650 | ||
| 035 | |a (DE-599)BVBBV036652861 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-1050 |a DE-M347 |a DE-N2 |a DE-859 |a DE-91 | ||
| 084 | |a QQ 250 |0 (DE-625)141969: |2 rvk | ||
| 084 | |a QR 560 |0 (DE-625)142061: |2 rvk | ||
| 084 | |a WIR 839f |2 stub | ||
| 100 | 1 | |a Bettencourt, Lance A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Service innovation |b how to go from customer needs to breakthrough services |c Lance A. Bettencourt |
| 264 | 1 | |a New York [u.a.] |b McGraw-Hill |c 2010 | |
| 300 | |a XXIX, 255 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 0 | 7 | |a Innovation |0 (DE-588)4027089-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Dienstleistungsbetrieb |0 (DE-588)4012181-1 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Dienstleistungsbetrieb |0 (DE-588)4012181-1 |D s |
| 689 | 0 | 1 | |a Innovation |0 (DE-588)4027089-0 |D s |
| 689 | 0 | |5 DE-604 | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-020572349 | ||
Datensatz im Suchindex
| _version_ | 1804143269618122752 |
|---|---|
| any_adam_object | |
| author | Bettencourt, Lance A. |
| author_facet | Bettencourt, Lance A. |
| author_role | aut |
| author_sort | Bettencourt, Lance A. |
| author_variant | l a b la lab |
| building | Verbundindex |
| bvnumber | BV036652861 |
| classification_rvk | QQ 250 QR 560 |
| classification_tum | WIR 839f |
| ctrlnum | (OCoLC)705783650 (DE-599)BVBBV036652861 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01239nam a2200361 c 4500</leader><controlfield tag="001">BV036652861</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20180829 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">100903s2010 d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780071713009</subfield><subfield code="9">978-0-07-171300-9</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9780071710009</subfield><subfield code="9">978-0-07-171000-9</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)705783650</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV036652861</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-1050</subfield><subfield code="a">DE-M347</subfield><subfield code="a">DE-N2</subfield><subfield code="a">DE-859</subfield><subfield code="a">DE-91</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QQ 250</subfield><subfield code="0">(DE-625)141969:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QR 560</subfield><subfield code="0">(DE-625)142061:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">WIR 839f</subfield><subfield code="2">stub</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Bettencourt, Lance A.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Service innovation</subfield><subfield code="b">how to go from customer needs to breakthrough services</subfield><subfield code="c">Lance A. Bettencourt</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York [u.a.]</subfield><subfield code="b">McGraw-Hill</subfield><subfield code="c">2010</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXIX, 255 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Innovation</subfield><subfield code="0">(DE-588)4027089-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Dienstleistungsbetrieb</subfield><subfield code="0">(DE-588)4012181-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Dienstleistungsbetrieb</subfield><subfield code="0">(DE-588)4012181-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Innovation</subfield><subfield code="0">(DE-588)4027089-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-020572349</subfield></datafield></record></collection> |
| id | DE-604.BV036652861 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T22:44:59Z |
| institution | BVB |
| isbn | 9780071713009 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-020572349 |
| oclc_num | 705783650 |
| open_access_boolean | |
| owner | DE-1050 DE-M347 DE-N2 DE-859 DE-91 DE-BY-TUM |
| owner_facet | DE-1050 DE-M347 DE-N2 DE-859 DE-91 DE-BY-TUM |
| physical | XXIX, 255 S. graph. Darst. |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | McGraw-Hill |
| record_format | marc |
| spelling | Bettencourt, Lance A. Verfasser aut Service innovation how to go from customer needs to breakthrough services Lance A. Bettencourt New York [u.a.] McGraw-Hill 2010 XXIX, 255 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Innovation (DE-588)4027089-0 gnd rswk-swf Dienstleistungsbetrieb (DE-588)4012181-1 gnd rswk-swf Dienstleistungsbetrieb (DE-588)4012181-1 s Innovation (DE-588)4027089-0 s DE-604 |
| spellingShingle | Bettencourt, Lance A. Service innovation how to go from customer needs to breakthrough services Innovation (DE-588)4027089-0 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd |
| subject_GND | (DE-588)4027089-0 (DE-588)4012181-1 |
| title | Service innovation how to go from customer needs to breakthrough services |
| title_auth | Service innovation how to go from customer needs to breakthrough services |
| title_exact_search | Service innovation how to go from customer needs to breakthrough services |
| title_full | Service innovation how to go from customer needs to breakthrough services Lance A. Bettencourt |
| title_fullStr | Service innovation how to go from customer needs to breakthrough services Lance A. Bettencourt |
| title_full_unstemmed | Service innovation how to go from customer needs to breakthrough services Lance A. Bettencourt |
| title_short | Service innovation |
| title_sort | service innovation how to go from customer needs to breakthrough services |
| title_sub | how to go from customer needs to breakthrough services |
| topic | Innovation (DE-588)4027089-0 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd |
| topic_facet | Innovation Dienstleistungsbetrieb |
| work_keys_str_mv | AT bettencourtlancea serviceinnovationhowtogofromcustomerneedstobreakthroughservices |