Managing diversity: a complete desk reference and planning guide
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Alexandria, Va
Society for Human Resource Management
2010
|
| Ausgabe: | 3. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | ISBN d. CD-ROM: 978-1-587-44156-2 |
| Beschreibung: | XIII, 505 S. 1 CD-ROM (12 cm) |
| ISBN: | 9781586441562 |
Internformat
MARC
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| 100 | 1 | |a Gardenswartz, Lee |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Managing diversity |b a complete desk reference and planning guide |c Lee Gardenswartz ; Anita Rowe |
| 250 | |a 3. ed. | ||
| 264 | 1 | |a Alexandria, Va |b Society for Human Resource Management |c 2010 | |
| 300 | |a XIII, 505 S. |e 1 CD-ROM (12 cm) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a ISBN d. CD-ROM: 978-1-587-44156-2 | ||
| 650 | 0 | 7 | |a Unternehmen |0 (DE-588)4061963-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Diversity Management |0 (DE-588)7611361-9 |2 gnd |9 rswk-swf |
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| 689 | 0 | 1 | |a Diversity Management |0 (DE-588)7611361-9 |D s |
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| 700 | 1 | |a Rowe, Anita |e Verfasser |4 aut | |
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| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-020524772 | |
Datensatz im Suchindex
| _version_ | 1807321595790753792 |
|---|---|
| adam_text |
Detailed Table of Contents
Activities, Checklists, Figures, and Tables
.xi
SECTION I: MAKING DIVERSITY WORK:
THE WHAT AND HOW FOR MANAGERS AND TRAINERS
Chapter
1.
Making This Book Work for You
.3
Why Managing Diversity Is Still Relevant
.4
Whom This Book Is For
.5
How To Use This Book
.7
What's in This Book
.8
What Makes This Book Different
.11
Chapter
2.
Diversity Then and Now: Changes and Trends
.13
What's Old and Evolving News
.14
Diversity Evolution Continued; Present to Future
.17
So What for Diversity Practitioners?
.19
Looking Ahead: Changes in the Field
.19
Measuring Results
.20
Equate Diversity with a Change Process
.20
Chapter
3.
Diversity: What It Is in a Complex World
.23
What Is Diversity?
.24
The Four Layers of Diversity
.24
Assessing the Impact of Diversity in Your Organization
.37
A Process for Engaging Employees in Discussion About Differences
.38
Chapter
4.
Dealing with Diversity in a Global Context
.43
Five Layers of Global Diversity
.44
Dimensions of Diversity in Countries of Operation
.46
Assessing the Impact of Global Diversity in Your Organization
.48
Global Diversity Assessment
.52
Global Issues Facing Diversity Officers
.52
Assisting HR Management with Global Challenges in Multiple Countries and Time Zones
. .55
Chapter
5.
Increasing Cultural Competence
.57
Culture: Behavioral "Software" That Programs Us All
.58
We Are All Bound by Culture
.59
Why Treating Everyone as You Want To Be Treated Doesn't Work
.62
Sources of Cultural Programming: Where We Learn the Rules
.65
Each Individual as a Culturally Diverse Entity
.66
Ten Aspects of Culture: Understanding Culture's Influence
.70
Ten Ways To Learn More About Other Cultures
.91
Cultural Humility
.93
Chapter
5.
(continued)
Helping Others
Acculturate
to U.S. Norms
.93
How Ethnocentrism Sabotages Valuing and Managing Diversity
.94
Chapter
6.
Learning the Cultural Etiquette of Communication
.97
It's More than Language: Cultural Sources of Misunderstanding.
.98
Dealing with the Frustration of Not Understanding or Being Understood
.100
Dealing with Other Languages on the Job
.101
Assumptions That Get Us into Trouble
.102
Communicating with Limited-English-Speaking Staff
.103
Speaking of Accents
.106
Accent Reduction Training for Presenters and Customer Contact Staff
.107
Teaching English: How To Set Up Classes and Recruit Students
.108
Using Computer-Assisted Instruction
.110
Solving the Interpreter and Bilingual Dilemmas
.111
Avoiding the Common Pitfalls in Translation
.112
From the Organization's Point of View: Formal Communication That Everyone
Understands
.113
English-Only vs. Bilingual Communication
.114
Giving Directions That Are Clear and Comprehensible
.115
Calling People What They Want To Be Called: Preferred Diversity Language
.116
Ten Ways To Provide Constructive Feedback Without Losing of Face
.117
Reinforcing Positive Results: Rewards That Enhance Rather than Insult
.125
Communicating Your Expectations: Letting Staff Know What You Want
.126
Resolving Conflict in Culturally Sensitive Ways
.129
Cultural Norms Affecting Conflict in a Diverse Environment
.129
Nancy Adler's Model of Cultural Synergy
.130
Chapter
7.
Managing Stereotypes and Prejudice in the Workplace
.135
Prejudice: Recognizing the Archie Bunker in All of Us
.136
The Realities of Stereotypes
.137
Assumptions Become Self-Fulfilling Prophecies
.137
Admitting Stereotypes: The First Step
.138
Stereotype Busting: Getting Beyond Limiting Assumptions
.140
Understanding Prejudice and Its Impact
.143
How Stereotypes Are Perpetuated
.143
Responding to Prejudicial and
Stereotypie
Comments
.146
Practices To Reduce Prejudice and Stereotyping
.150
Chapter
8.
Building Multicultural Work Teams
.153
Team Building: Is the Whole Idea Culturally Biased?
.154
Team Building: When Is the Effort Justified?
.155
Recognizing How Cultural Lenses Impact Teamwork
.160
The Need for Esteem and Belonging: Ways To Build Common Ground
.164
Ten Dimensions of Cross-Cultural Team Building
.178
Five Ways To Foster Appreciation of Difference
.199
Trust: The Indispensable Element on Any Potent Team
.200
Building High-Performance Work Teams in a Diverse Environment: Six Key Ingredients
_202
Chapter
9.
Performance Evaluation in a Diverse Organization
.·. .205
Why Diverse Employees May Resist Performance Evaluation
.206
Why Existing Performance Evaluations Don't Work with Diverse Employees
.208
Helping Diverse Employees Understand the Evaluation Process
.208
How Diversity Impacts Performance Appraisal Systems
.209
There Is No "Culture-Free" Performance Appraisal System
.213
Chapter
9.
(continued)
Overcoming Diversity Blind Spots in Each Type of Performance Appraisal
.213
Employee Evaluation Tools That Can Enhance Performance in Any Culture
.217
Guidelines for Conducting the Performance Review in Any Culture
.219
Avoiding the Five Most Common Performance Review Pitfalls
.224
Building Managing Diversity into Managers' Performance Reviews
.225
SECTION III: INTEGRATING DIVERSITY INTO YOUR ORGANIZATION: MODIFYING
SYSTEMS TO CAPITALIZE ON THE BENEFITS OF A PLURALISTIC
WORKFORCE
Chapter
10.
Creating an Inclusive Culture That Leverages the
Strength and Power of Diversity
.231
Inclusion: A Mind-set That Pays Dividends
.232
Identifying Organizational Barriers to Diversity and Inclusion
.235
Assessing Your Culture's Openness to Change
.238
Losses: The Seeds of Resistance to a More Inclusive Culture or any Other
Kind of Change
.246
From a Monocultural to an Inclusive Workplace: Designing Incentives That Work
.252
Inclusion as a Retention Strategy
.255
An Example of Inclusion in Action
.257
Chapter
11.
Diversity and Inclusion as an Organization Development
Intervention: Culture Change That Works
.261
Identifying Major Diversity Roadblocks
.262
Seven Steps to Diversity-and-lnclusion Culture Change
.269
Diversity Council Building Blocks
.283
The Organizational Universe Model: A Blueprint for Systems Change
.293
Chapter
12.
Conducting a Diversity Audit: Taking an Organizational Snapshot
.311
The Role of Assessment: What It Can Do
.312
Three Types of Assessment: Survey Isn't the Only Way
.313
Assessing How Effective Your Organization Is at Managing and Capitalizing on Diversity
. .315
Stages of Diversity Survey: An Organizational Progress Report
.323
Diversity Readiness: Analyzing Individual Awareness
.328
Measuring Employee Perceptions: How Much Is Diversity Valued?
.328
Staff Diversity Needs Analysis: Awareness, Knowledge, and Skills
.333
Management Development Diversity Needs Analysis: Awareness, Knowledge, and Skills
. .336
Incorporating Diversity Assessment into Existing Survey Instruments
.341
How To Use Focus Groups To Get Information About Diversity
.342
Diversity Quotient: Analyzing Organizational Demographics
.345
Analyzing Turnover Statistics for Clues to Diversity Management
.348
Observation Checklist for Assessing Morale and Workgroup Cohesiveness
.348
Using Interviews as a Method of Collecting Data
.351
Bringing Your Organizational Snapshot into Focus
.354
Chapter
13.
Recruiting and Hiring a Diverse Workforce
.355
Should Diversity Be a Part of the Hiring and Promotion Equation?
.357
Neutralizing the Application Process
.358
How To Find, Recruit, and Hire a Diverse Workforce
.361
Creative Cultural Networking: Your Ace Recruiting Tool
.370
Creative Networking Tips
.373
Cultural Etiquette
.375
Chapter
13.
(continued)
Tips for Not Being Sabotaged by Your Own Cultural Programming
.375
Five Ways To Ask Questions That Set Up Any Candidate for Success
.380
Rolling Out the Welcome Mat: Using the Interview To Develop Rapport and
Sell Your Company
.384
Checking Your Own Biases at the Interview Door
.385
Chapter
14.
Promoting, Coaching, and Career Development
To Engage the Talent of Everyone
.389
Quality vs. Diversity: Not an Either-or Proposition
.390
Incorrect Assumptions That Sabotage Your Diversity Promotion Efforts
.391
Unconscious Factors That Influence Promotions
.393
New Competencies for Managers and Leaders in a Global World
.395
Critical Leadership Competences in a Global World
.396
New Management: Expanding the Mix
.398
Opening the Promotional System
.403
Mentoring: A Proven Way To Groom and Grow Talent
.403
Cross-Cultural Coaching for Top Performance
.405
Chapter
15.
Evaluation and Measurement:
Tracking the Effects of Diversity Initiatives
.417
Gathering Baseline Data
.418
Setting Clear Criteria Up Front
.419
Focusing Measurement: What to Evaluate
.420
A Diversity-and-lnclusion Scorecard
.421
Five Levels of Evaluation
.423
Guidelines for Effective Evaluation
. .428
SECTION III: AN EXTERNAL FOCUS FOR DIVERSITY
Chapter
16.
Corporate Social Responsibility, Sustainability,
and Diversity: A Strategic Partnership
.433
Truisms about CSR
.435
Supplier Diversity: A Key Element of Inclusion and Corporate Responsibility
.437
Sustainability
.439
CSR Questions
.443
Sustainability Questions
.443
Diversity Questions
.443
Chapter
17.
Diversity and Inclusion Means More Than
Equal Employment Opportunity
.445
EEO Requirements: What the Law Says and Why
.446
Affirmative Action: An Answer to Past Discrimination
.446
Where Affirmative Action Stops Short
.447
Why the Resistance to EEO and Affirmative Action?
.447
Reverse Discrimination: A Real or Perceived Fear?
.449
Embracing Diversity Goes Far Beyond EEO and Affirmative Action
.449
Affirmative Action, Valuing Differences, Managing Diversity, and Inclusion: An Evolution
. .450
How Does Your Organization/Division/Department Measure Up?
.450
A Stark Reality: The Pyramid Narrows at the Top for All
.454
The Inclusive Organization: A Model To Strive For
.454
Getting Buy-in for Diversity:
Whaťs
in It for Staff?
.455
Chapter
18.
Making Diversity Work: Summing It Up
.457
The Individual: Ideas
Centrat
to a Diversity Mind-Set
.459
Organizational Imperatives
.461
Appendix: Diversity Resources
.465
General Books About Diversity
.465
Books About African Americans and Race
.471
Books About Latinos
.473
Books About Other Groups
.473
Books About Men, Women, and Gender Differences
.476
Structured Experiences and Games
.478
Training Materials
.479
DVDs, Videos, and Films
.480
Assessment Tools and Instruments
.483
Periodicals, Journals, Newsletters, Web Sites, and Other Resources
.484
Endnotes.487
Index
.493
About the Authors
.505 |
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| spelling | Gardenswartz, Lee Verfasser aut Managing diversity a complete desk reference and planning guide Lee Gardenswartz ; Anita Rowe 3. ed. Alexandria, Va Society for Human Resource Management 2010 XIII, 505 S. 1 CD-ROM (12 cm) txt rdacontent n rdamedia nc rdacarrier ISBN d. CD-ROM: 978-1-587-44156-2 Unternehmen (DE-588)4061963-1 gnd rswk-swf Diversity Management (DE-588)7611361-9 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Diversity Management (DE-588)7611361-9 s DE-604 Rowe, Anita Verfasser aut Digitalisierung UB Passau - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020524772&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| subject_GND | (DE-588)4061963-1 (DE-588)7611361-9 |
| title | Managing diversity a complete desk reference and planning guide |
| title_auth | Managing diversity a complete desk reference and planning guide |
| title_exact_search | Managing diversity a complete desk reference and planning guide |
| title_full | Managing diversity a complete desk reference and planning guide Lee Gardenswartz ; Anita Rowe |
| title_fullStr | Managing diversity a complete desk reference and planning guide Lee Gardenswartz ; Anita Rowe |
| title_full_unstemmed | Managing diversity a complete desk reference and planning guide Lee Gardenswartz ; Anita Rowe |
| title_short | Managing diversity |
| title_sort | managing diversity a complete desk reference and planning guide |
| title_sub | a complete desk reference and planning guide |
| topic | Unternehmen (DE-588)4061963-1 gnd Diversity Management (DE-588)7611361-9 gnd |
| topic_facet | Unternehmen Diversity Management |
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