Citizens and e-government: evaluating policy and management
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Hershey PA [u.a.]
Information Science Reference
2010
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | "This book examines the role that citizens play in the development of electronic government or e-government,specifically focusing on the impact of e-government and citizens, exploring issues of policy and management in government"--Provided by publisher. Includes bibliographical references and index |
| Beschreibung: | XXIV, 526 S. Ill. |
| ISBN: | 9781615209316 |
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| 650 | 4 | |a Internet in public administration | |
| 650 | 4 | |a Electronic government information | |
| 650 | 4 | |a Electronic public records | |
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Datensatz im Suchindex
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|---|---|
| adam_text | TABLE OF CONTENTS
PREFACE XIX
ACKNOWLEDGMENT XXIV
SECTION 1
THEORETICAL AND CONCEPTUAL ISSUES
CHAPTER 1
DESIGNING, IMPLEMENTING, AND EVALUATING USER-CENTERED AND
CITIZEN-CENTERED E-GOVERNMENT
PAUL T. JAEGER, UNIVERSITY OF MARYLAND, USA
JOHN CARLO BERTOT, UNIVERSITY OF MARYLAND, USA
CHAPTER 2
A USER-CENTRIC APPROACH IN E-GOVERNMENT POLICIES: THE PATH TO
EFFECTIVENESS? 20
PIETER VERDEGEM, GHENT UNIVERSITY, BELGIUM
LAURENCE HAUTTEKEETE, GHENT UNIVERSITY, BELGIUM
CHAPTER 3
EVALUATING THE IMPACT OF E-GOVERNMENT ON CITIZENS: A COST-BENEFIT
ANALYSIS 37
TONG-YI HUANG, NATIONAL CHENG-CHI UNIVERSITY, TAIWAN
CHUNG-PIN LEE, NATIONAL CHENG-CHI UNIVERSITY, TAIWAN
CHAPTER 4
EFFECTIVENESS OF E-GOVERNMENT IN DELIVERING SERVICES 53
RONNIE PARK, NOVA SOUTHEASTERN UNIVERSITY, USA
CHAPTER 5
AN EVALUATION FRAMEWORK FOR E-GOVERNMENT PROJECTS 69
PANOS FITSILIS, TEI LARISSA, GREECE
LEONIDAS ANTHOPOULOS, TEI LARISSA, GREECE
VASSILIS C. GEROGIANNIS, TEI LARISSA, GREECE
CHAPTER 6
IMAGES OF CITIZENSHIP: A CONTENT ANALYSIS OF LOCAL GOVERNMENT WEBSITES
IN THE UNITED STATES 91
MICHAELJ. JENSEN, UNIVERSITY OF CALIFORNIA, IRVINE, USA & UNIVERSITAT
OBERTA
DE CATALUNYA, SPAIN
CHAPTER 7
INNOVATION IN DEMOCRATIC E-GOVERNANCE: BENEFITTING FROM WEB 2.0
APPLICATIONS
IN THE PUBLIC SECTOR 110
ARI-VEIKKO ANTTIROIKO, UNIVERSITY OF TAMPERE, FINLAND
CHAPTER 8
REDUCING THE ADMINISTRATIVE BURDEN BY ONLINE INFORMATION AND REFERRAL
SERVICES 131
JOSEP LLUIS DE LA ROSA, RENSSELAER POLYTECHNIC INSTITUTE, USA
MERCE ROVIRA, UNIVERSITY OFGIRONA, SPAIN
MARTIN BEER, SHEFFIELD HAL LAM UNIVERSITY, UK
MIQUEL MONTANER, STRATEGIC ATTENTION MANAGEMENT, SPAIN
DENISA GIBOVIC, STRATEGIC ATTENTION MANAGEMENT, SPAIN
SECTION 2
ISSUES AND CHALLENGES
CHAPTER 9
TRANSPARENCY AND E-GOVERNMENT IN DEVELOPING COUNTRIES: THE CASE OF
LATIN-AMERICAN MUNICIPALITIES 158
MARIA DEL CARMEN CABA PEREZ, UNIVERSITY OFALMERIA, SPAIN
MANUEL P. RODRIGUEZ BOLIVAR, UNIVERSITY OF GRANADA, SPAIN
ANTONIO MANUEL LOPEZ HERNANDEZ, UNIVERSITY OF GRANADA, SPAIN
CHAPTER 10
HUMAN FACTORS IN IMPLEMENTING E-GOVERNMENT IN DEVELOPING COUNTRIES 184
MARVINE HAMNER, GEORGE WASHINGTON UNIVERSITY, USA
DOAA TAHA, INDEPENDENT CONSULTANT, USA
SALAH BRAHIMI, GREY MATTER INTERNATIONAL LTD, USA
CHAPTER 11
E-GOVERNMENT, SECURITY, AND CYBER-PRIVACY: INDIVIDUAL RIGHTS VERSUS
GOVERNMENT RESPONSIBILITY 207
ROSS WOLF, UNIVERSITY OF CENTRAL FLORIDA, USA
RONNIE KOROSEC, UNIVERSITY OF CENTRAL FLORIDA, USA
CHAPTER 12
CONSIDERING THE ROLE OF E-GOVERNMENT IN CYBERCRIME AWARENESS AND
PREVENTION:
TOWARD ATHEORETICAL RESEARCH PROGRAM FOR THE 21
S
CENTURY 221
./. MITCHELL MILLER, UNIVERSITY OF TEXAS AT SAN ANTONIO, USA
GEORGE E. HIGGINS, UNIVERSITY OF LOUISVILLE, USA
KRISTINA M. LOPEZ, UNIVERSITY OF TEXAS AT SAN ANTONIO, USA
CHAPTER 13
CITIZEN CENTRIC OR GOVERNMENT CENTRIC? PERCEPTIONS OF RISK IN NEW
IDENTITY MANAGEMENT SYSTEMS 234
RUTH HALPERIN, LONDON SCHOOL OF ECONOMICS, UK
JAMES BACKHOUSE, LONDON SCHOOL OF ECONOMICS, UK
CHAPTER 14
CITIZENS AND SERVICE CHANNELS: CHANNEL CHOICE AND CHANNEL MANAGEMENT
IMPLICATIONS 250
WILLEM PIETERSON, UNIVERSITY OFTWENTE, THE NETHERLANDS
CHAPTER 15
COMPARING CITIZENS USE OF E-GOVERNMENT TO ALTERNATIVE SERVICE CHANNELS
268
CHRISTOPHER REDDICK, THE UNIVERSITY OF TEXAS AT SAN ANTONIO, USA
CHAPTER 16
SOCIAL TAGGING TO SEARCH AND RECOMMEND GOVERNMENT INFORMATION 283
JANICE WARNER, GEORGIAN COURT UNIVERSITY, USA
SOONAE CHUN, COLLEGE OFSTATEN ISLAND- CITY UNIVERSITY OF NEW YORK, USA
SECTION 3
CASE STUDIES
CHAPTER 17
ENGAGING CITIZENS ON THE INTERNET: AN ASSESSMENT OF LOCAL GOVERNMENTS IN
OHIO 298
MARK K. CASSE/I, KENT STATE UNIVERSITY, USA
JOHN HOORNBEEK, KENT STATE UNIVERSITY, USA
CHAPTER 18
ASSESSING E-GOVERNMENT SERVICES: THE CASE OF E-FILING OF PERSONAL INCOME
TAX IN MALAYSIA 317
MANIAM KALIANNAN, UNIVERSITI TEKNOLOGI MARA, MALAYSIA
MURALI RAMAN, UNIVERSITI TEKNOLOGI MARA, MALAYSIA
MAGISWARY DORASAMY, MULTIMEDIA UNIVERSITY, MALAYSIA
CHAPTER 19
FACTORS INFLUENCING INTENTION TO USE E-GOVERNMENT SERVICES AMONG
CITIZENS IN MALAYSIA 334
OOH KIM LEAN, UNIVERSITI SAINS MALAYSIA, MALAYSIA
SUHAIZA ZAILANI, UNIVERSITI SAINS MALAYSIA, MALAYSIA
T. RAMAYAH, UNIVERSITI SAINS MALAYSIA, MALAYSIA
YUDI FERNANDO, UNIVERSITI SAINS MALAYSIA, MALAYSIA
CHAPTER 20
ASSESSING CHINA S E-GOVERNMENT AND ITS IMPACT ON GOVERNMENT AND
CITIZEN RELATIONSHIP 360
XIA LI LOLLAR, UNIVERSITY OF WISCONSIN-WHITEWATER, USA
CHAPTER 21
EXPLORING CITIZENS VISIONS OF 2020 E-GOVERNMENT IN TAIWAN: RESULTS FROM
A
2008 SCENARIO WORKSHOP 376
LUNG-TENG HU, TAIWAN E-GOVERNANCE RESEARCH CENTER & SHIH HSIN
UNIVERSITY, TAIWAN
DON-YUN CHEN, TAIWAN E-GOVERNANCE RESEARCH CENTER & NATIONAL CHENGCHI
UNIVERSITY, TAIWAN
KUAN-CHIU TSENG, TAIWAN E-GOVERNANCE RESEARCH CENTER & TAMKANG
UNIVERSITY, TAIWAN
CHAPTER 22
EVALUATION OF E-GOVERNMENT SERVICES: A CITIZEN-CENTRIC APPROACH TO
CITIZEN E-COMPLAINT SERVICES 400
SHANG-CHING YEH, NATIONAL SCIENCE AND TECHNOLOGY MUSEUM, TAIWAN
PIN-YU CHIT, NATIONAL CHENGCHI UNIVERSITY, TAIWAN
CHAPTER 23
ENGAGING CITIZENS THROUGH LOCAL E-GOVERNMENT: AN AUSTRALIAN EXPERIENCE
418
PETER SHACKLETON, VICTORIA UNIVERSITY, AUSTRALIA
CHAPTER 24
COMMUNITY POLICING IN INDIA: TRANSPARENCY THROUGH E-GOVERNANCE 435
SUDHA ARLIKATTI, UNIVERSITY OF NORTH TEXAS, USA
DAVID WACHIRA, UNIVERSITY OF NORTH TEXAS, USA
SARAH GREGORY, UNIVERSITY OF NORTH TEXAS, USA
COMPILATION OF REFERENCES 449
ABOUT THE CONTRIBUTORS 503
INDEX 514
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