Verfügbarkeit: International business and management

International business and management:

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Bibliographische Detailangaben
1. Verfasser:	Kelly, Phil (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Australia [u.a.] South-Western, Cengage Learning 2009
Schlagworte:	Multinationales Unternehmen Internationales Management
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	XXIV, 591 S.
ISBN:	9781844807840

Internformat

MARC


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Datensatz im Suchindex

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adam_text	Preface xi Parti International business and management 2 An introduction to international business and managemen! 4 ШЛ11І Planning for international business зѕ Analyzing the global business environment 40 International and global strategy 74 Behaving responsibly around She world 104 Managing change in the international organization 135 International leadership and management 166 Summary 199 10 Managing human resources 200 Managing human resources worldwide 203 Managing difference - culture 236 International organization design and structure 270 Global business processes 307 Summary 339 Managing information and technological resources 342 Managing information resources to add value and compete internationally 345 Managing knowledge resources 380 Global business and enterprise systems 413 Global digital business 447 Summary 480 PartV International business 482 International operations management International marketing 518 Managing global financial resources 552 Summary 585 Preface χι About the author xv Acknowledgements xvi Walk through tour m. About the website xx List of figures xxii List of cases xxiv Internationa! business and management 2 Socio-cultural environment 51 Technological environment 55 Legal systems in the environment 57 Ecological environment 58 Industry (micro) environment 60 Industry competition 61 The internal environment 65 Contingency and environmental perspectives 67 Positioning versus resource-based perspective 69 Summary of key learning points 69 Review questions 70 References 71 Suggestions for further reading 73 Introduction 7 The international organization 10 Triple boltom line 14 Internationalization 14 Globalization 17 International organization performance 18 What is international business (IB)? 21 IM leveraging and resource capabilities 25 What to study and why: international business and management 30 Summary of key learning points 33 Review questions 34 References 35 Suggestions for further reading 36 лїгашоу 74 Introduction 78 Purpose and strategy so Strategic management 84 Corporate strategic choices 85 Global and multidomestic strategies 89 Market-entry strategy 90 Competing with business-level strategy 9? Strategy implementation 97 Summary of key learning points 99 Review questions 100 References 101 Suggestions for further reading 1 03 104 Planning for international business 40 Introduction 44 External (macro} environment 46 Political environment 47 Economic environment 50 introduction Ш7 Ethics and ethical theories 109 Stakeholder theory 112 Stakeholder identification 115 Ethical decision-making t 17 Corporate social responsibility ¡18 Components of CSR 120 Integrating CSR with straiegy 122 VII CSR implementation 123 Compliance oriented programmes 126 Values-oriented programmes 128 Ethical leadership 130 Summary of key learning points 131 Review questions 132 References 132 Suggestions for further reading 134 135 Introduction 139 Understanding change 140 What is change and what can be changed? 140 Building the need for change 144 Theories of change 145 Systems theory 146 Organizational change models 146 How to change 151 Planned and emergent change approaches 153 Implementing and managing change 157 Change leaders and agents 158 The recipients of change 160 Summary of key learning points 1 6 1 Review questions 162 References 163 Suggestions for further reading 164 Introduction 169 Influencing lhe behaviour of others 169 Leadership and management 169 Managers and leaders 170 Power and influence 172 Leadership theories 174 Leader disposition, behaviour and content 1 74 International leadership 181 Motivating others 182 Cross-cultural motivation 187 Leading in other cultures 191 Summary of key learning points 193 Review questions 194 References 196 Suggestions for further reading 197 Ì filci f V 199 Managing human resources 200 Introduction 207 Strategic use of human resources 209 The IHRM function and global practices 212 HR policies and practices 216 IHRM practices and procedures 220 Resourcing: planning, recruitment and selection 221 Training and development 223 Performance management 228 Summary of key learning points 229 Review questions 231 References 231 Suggestions for further reading 234 Introduction 240 The contemporary workplace 240 Diversity 242 Social identity theory (SIT) 244 Perception 247 Working with other cultures 253 Building cross-cultural competence 254 Conducting business in different cultures 258 Inter-cultural negotiation 259 Diverse and multicultural groups 261 Summary of key learning points 264 Review questions 265 References 266 Suggestions for further reading 268 Introduction 273 Elements of structure 274 Traditional design 277 Organization designs 278 Simple designs 278 Designs for international organizations 281 Determinants 0! design 289 Contingency theory 290 Integration: coordination and control 293 Control 297 viii CONTENTS Summary of key learning points 301 Review questions 301 References 303 Suggestions for further reading 305 10 Global business processes зо7 Introduction 310 The process view 311 A process view of organization 312 Global business processes (GBP) 313 What is a process? 314 Process structure 316 Cross-functional flowcharts 320 Managing processes 321 Strategies for improving GBP 322 Continuous improvement 325 Radical change 326 Business process management 328 Process alignment 329 Strategic alignment 329 Horizontal structural alignment 330 Information technology alignment 330 People involvement 330 Methods, tools and techniques 331 Tools and techniques 332 Summary of key learning points 334 Review questions 335 References 336 Suggestions for further reading 338 Summary ззэ Managing information and technological resources 342 345 Introduction 348 Information resources: data, information and knowledge 351 Data 351 Information 353 Knowledge 357 Supporting international business 360 Decision-making flows 363 Competing with information resources 367 Industry structures 369 Enterprise and global information needs 372 Information resource strategy 375 Summary of key learning points 376 Review questions 377 References 378 Suggestions for further reading 379 380 Introduction 384 Learning, knowledge and intellectual capital 385 Knowledge and competitive advantage 387 Organizational learning and learning organization 390 KM infrastructure 394 KM processes 394 Knowledge infrastructure: KM technologies 396 KM structure and culture 398 Cross-border learning and KM 401 Summary of key learning points 406 Review questions 408 References 409 Suggestions for further reading 41 1 413 Introduction 415 Computerized BIS 416 Classifying CBIS 419 Functional business systems 420 Acquiring CBIS 422 Development 424 Enterprise systems 426 ES acquisition and development 430 Enterprise system implementation 432 Integrating 435 Global ES strategies 438 Strategic alternatives: re-engineer or customize 439 Strategic alignment 441 Summary of key learning points 443 Review questions 444 References 445 Suggestions for further reading 446 447 Introduction 449 Net technologies and opportunity 451 E-commerce and e-business 454 Е -procurement (upstream B2B activities) 455 Е -sales and marketing (downstream B2C activities) 457 СОК ТЕ N Virtual markets and organizations 458 Communication and collaboration 460 Strategy and net technology 461 Competing with technology 463 Structural alternatives 465 Business models 468 Stage models 470 Small medium enterprise (SME) and the small MNE 471 Global challenges 473 Summary of key learning points 475 Review questions 476 References 477 Suggestions for further reading 479 PartV International business 482 management 484 Introduction 487 Creating value through operations 487 International operations management 489 IOM strategy 491 The evolution of operations strategy 492 Contemporary operations strategies 493 Establishing the infrastructure 495 Location and layout decisions 495 Operations technology and systems 498 Production-related processes 500 Designing and developing offerings 500 Process choice 503 Forecasting demand 505 Forecasting and managing capacity 506 Sourcing strategies 508 Managing production 509 Managing production across the supply chain 510 Logistics 510 Managing inventory 511 Summary of key learning points 512 Review questions 513 References 514 Suggestions for further reading 516 ing 518 Introduction 521 What is international marketing? 521 International marketing strategy 523 Opportunity analysis 525 Served markets 527 Alternative strategic responses 528 Marketing mix 530 International product management 530 International branding 535 International marketing communication 536 International distribution management 538 International pricing 540 The marketing plan 542 Enabling technologies 543 Customer acquisition management 545 Customer retention 546 Summary of key learning points 547 Review questions 547 References 549 Suggestions for further reading 550 552 Introduction 555 The financial environment 557 Finance management in the MNC 558 Investment decisions 560 Investment appraisal techniques 561 Financing decisions 569 Money management decisions 570 Accounting for internationals 572 Financial accounting statements 574 International accounting practices 576 Corporate governance 579 Summary of key learning points 580 Review questions 581 References 582 Suggestions for further reading 583 iummary 585
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